The Curse of BPMN: Process Modeling for the Digital Era

If you're an old consultant like me, when you hear the phrase "process modeling," you probably think of a group of people in a stuffy conference room, arguing over how the business does things while someone draws boxes and lines on a whiteboard. For hours and hours.

Such exercises were painful at best, and only modestly helped to achieve their primary goal of process improvement — although in many cases, what the business people really meant by improvement was automation.