Businesses have many needs, not the least of which is technology. Whether the organization is trying to satisfy internal business user requirements, senior executive requirements, internal IT requirements, customer technology requirements, or requirements related to collaboration and communication among suppliers, partners, or stakeholders, there are many opportunities to optimize performance and productivity and there are many out-of-the-box software products from which to choose.
But, there are times when the business either wishes to develop a software product to release for customer use, and times when best-of-breed or out-of-the-box solutions do not meet the requirements of the business to manage workflow, provide business users with reporting tools, collaborative tools, or industry-specific functionality and features.