IT automation is the digitization of IT. It digitizes IT processes such as the provision of new servers, the installation of new software, and the delivery of applications. Successful implementation can lead to cost savings, increases in efficiency and a reduction in personnel costs. You should be paying just as much attention to IT automation as to digitization.
IT automation poses the same challenges as digitization and the added value is just as high.
As with digitization, it is important to know all of your processes and their results. These results are your (technical) IT services. IT automation describes these services in a computer-understandable schema. IT processes are mapped in programs that are executed using software (configuration management systems, infrastructure as code systems).