Eighty percent of software outages are due to improper changes — changes that occurred at the wrong time or were not properly executed.
To reduce these outages, you need to address the core problem: human error. The reality is that repetitive tasks, such as infrastructure configurations, should be designed by humans and executed by software. Having machines tackle the repetitive tasks reduces errors and leaves us to do what we do best — solve problems. This makes our systems more reliable and better designed.