How NOT to do business online

I went to a site that sells wood veneer slat paneling. They make a nice range of products and seem reputable. However, on completing my order I found that my payment options were limited to

  • shoppay
  • paypal
  • gpay

I have never seen a legitimate site that would not let me pay by credit card. There was a chat option and when I clicked on that it opened a chat window where I typed a question, and was immediately told to continue the chat on whatsapp. To do that I woud have to install a QR code reader on my phone, scan the given QR code, then install an app on my phone. Then link my phone to my laptop.

Or I could continue with the whatsapp web app. When I chose that I was immediately led down the rabbit hole again where I would have to install apps on my phone. Then link my phone to my laptop.

The only phone number provided was not a toll free number.

As a first time buyer I was offered a 10% discount on my first order. They emailed me the discount code. Entering the code on the purchase page did apply the discount. The email had an option of "if you have questions just reply to this email". When I did that I got "invalid recipient" and the email was never sent.

I've bought plenty of stuff from Amazon, and even from etsy. I never had this problem. This is not the way to run an online business.