In the summer of 2022 I bought an ASUS laptop from BestBuy. It came with an internal SSD and an empty internal bay for a 2.5" drive. I didn't install a second drive until October and when I booted up it would not recognize the added drive. When I took it back to BestBuy the tech said that the problem was that the port that the drive connected to was corroded (very odd for a new machine). Because it was under warranty I had the laptop sent back to ASUS for repair. I also sent the added drive and cable with a description of the problem.
The laptop was shipped back within four days with a note stating "the customer's problem has been resolved. I am skeptical by nature so I got the BestBuy tech to boot the laptop in the store. We were both surprised to see that the drive was not recognized. To further test, the tech swapped my drive with a new SSD. This drive as well was not recognized and after a bit of haggling they agreed to take the laptop back and refund my money. My reasoning was that the laptop had a problem that ASUS was unable to fix.
ASUS did not make a similar unit at the time (I was unwilling to try another of the same) so I waited until December 26 and found another ASUS that had what I wanted. Unfortunately it did not take long for problems to start.
One of my requirements was a back-lit keyboard. The way it is supposed to work is for the back-lighting to be lit while the keyboard, mouse, or touchpad are in use, and for about 30 seconds after. Once the lighting goes out it is supposed to stay out until user activity is detected. Frequently, after timing out, the back-lighting does not come back on. I have to press Fn+F7 to cycle to the next back-lighting level (it goes low-medium-high-off). This is a pain to have to do in the dark or in low light.
The second problem was with the USB port on the left side. I have my mouse antenna plugged in there, and I would go through periods where I would get the disconnect/reconnect sound. Running a USB logger app showed me that the port was spontaneously toggling. Putting the antenna in the right side port did not show the same problem.
Because it was under warranty I again returned it for repair. The left USB is now working properly but the back-lighting is still timing out.
And yesterday a third problem arose. Unlike most laptops that have a dedicated power port, this unit has two USB C ports, both of which can accept the power cord. It makes sense. Since USB ports are powered, why not do double duty and use them for power/charging. In a pinch I can run on battery and have the use of all ports (two USB C and two USB 3). But now one of the USB C ports is getting flaky. I keep getting a pop-up indicating that I keep switching from AC to Battery.
Fortunately my warranty has not expired so it looks like it will be taking yet another trip back for service.
If you are considering an ASUS laptop I suggest you do some research to see how they measure up to the competition. My experience has not been positive.