Natural language processing (NLP) is a type of artificial intelligence (AI) that deals with the interaction between humans using natural language and computers. Simply speaking, it’s technology that helps computers understand people’s natural language. It’s not just about picking out a few specific words and spouting out a generalized answer either. Rather, NLP can comprehend meaning and context and provide automated support with a personal touch.
Natural language processing and artificial intelligence were once technologies only available to mega-corporations. But now, small businesses can use NLP and AI to their advantage too. So, are you wondering how you can use NLP to improve the customer experience, streamline processes, and even generate sales?