Thanks to capabilities like remote monitoring, IoT is opening up new opportunities for original equipment manufacturers (OEMs).
Until recently, an OEM’s aftersales relationship with its customers was limited by visibility. The OEM would sell equipment and then perform maintenance on that purchased equipment according to a fixed schedule. If a mechanical or software issue arose between those service appointments, the customer would be the first to discover it. That customer would then either have to wait patiently until the service date or urgently call the OEM out for emergency troubleshooting and repair. Both of those situations left the customer looking to the OEM to respond.