Digital disruption and the changing nature of customer preferences have made it imperative for traditional businesses to reinvent their tectonic business processes. In this pursuit, robotic process automation acquires the driver’s seat.
RPA has the potential to address “digital gaps” in any business. It automates manual processes and infuses agility. It can empower the frontline staff to focus on other value-added tasks by automating “long-tail” of low-volume or low-value processes.