Look around and you will realize that artificial intelligence (AI) has found a place in almost every aspect of our daily functioning and is increasingly acquiring more space in our lives. Email spam filter, booking a cab, location-based services, using GPS while driving, voice commands on mobile — these are all examples of AI. As the customers and employees become smarter, there is a growing need for smart homes, and workplaces, and artificial intelligence (AI) can be seen acquiring more extensive responsibilities and coming up with an innovative offering.
In the series of AI innovations, there is another offering from AI, which is set to make our lives much easier and convenient, and it is chatbots. Today, organizations are actively using AI chatbots to promote their businesses, engage with customers better, and enhance their experience with a seamless personalized assistance. Growing competition, the need to keep up with ever-changing business landscapes, and the empowerment of consumers are making chatbots an essential presence. Not only are bots turning out to be instrumental in communication and engagement but also in cutting down costs and streamlining workflows. Moreover, chatbots are gradually finding the addresses of our homes. Machine learning capabilities and natural language processing have further opened gateways to the future, which was far from imagination once.