When it comes to winning the race for speed and efficiency, manual document processing is still the Achilles' heel of many organizations. You may have the most sophisticated automatic business process in place, but if you still need human intervention to validate your documents, you’ll always lag behind.
It’s just like the story of the rabbit and the turtle. The rabbit was in good shape to win the race but decided it was a good time to take a nap, allowing the turtle to surpass him. Now think of processes: to submit an expense and get a refund, for example, most steps are automatic, but the validation is still done with human intervention, which will slow the whole process down--that’s the rabbit nap in the story. I know, mind-blowing.