As the world is moving towards a digital revolution in all business fields, the same pattern is visible in the insurance industry. Though the progress that insurance has made in the digital outlook has been quite steady compared to other finance domains, but it seems now is the time for insurance businesses to balance the technological disruption with their growth. This has been significantly prioritized by the intervention of insurance chatbots.
The competitiveness of the insurance industry is measured by the betterment of customer engagement. So when technology had begun to elevate the industry, one of the most important areas for its capability and energy was needed in the enhancement of customer experience.