In order for your bot to understand what the user said, some words of the user's utterance are more important than others. Typical examples for such important words include so-called named entities like cities or product names. Here is how you pick up an entity from user input in Teneo Studio.
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Sometimes it's not enough to recognize which flow to trigger. Your bot may also need to extract some piece of information from the input to respond appropriately. Let's assume that the user wants to know where our Longberry Baristas stores are located. This is how such a conversation could go about: