So your customer-facing teams are inundated with inquiries that are repetitive and mundane, draining employee motivation and resources. You get an idea, “Let’s create a chatbot!” You do. But people don’t use it. The experience feels a little worse than a search engine and a little better than a static FAQ page. What went wrong? In this article, I uncover some simple tips that can drastically improve your content-retrieving chatbot experience.
At SAP Conversational AI, we have learned that as chatbot developers, we need to start honing our instincts when it comes to using chatbots as a solution to our problems.