In the digital world, application performance degradation and downtime are not rare occurrences. The impact such incidents have on end-user experience varies. The application may become slow and frustrating to use, or it could crash and impede user transactions. The severity of the issue and the MTTR (Mean Time to Resolve) directly affect end-user experience.
When the titans of information technology encounter performance challenges, the repercussions impact almost every single online application. Such outages are widely reported followed by a slew of write-ups analyzing the issue — what caused it, what fixed it, and what could prevent it. Performance analysts are on the lookout for such big outages, but we often overlook blips in performance. Blips or “micro-outages” are mostly intermittent performance issues that often go unnoticed.