The world is slowly moving towards intelligent business systems that can make important decisions or perform vital actions on behalf of humans while offering a personalized experience. AI Chatbots are the latest rage in the current business technology scene ranging from e-commerce systems to hospitality management systems. The key advantages are anytime and anywhere interactions, which give the business global access to potential customers.
These intelligent software systems analyze previous conversations and study patterns using what is known as Artificial Neural Networks (ANN) to exhibit a more human-like response to queries. Some chatbots even flash the current user’s preferences based on previous conversations to give a more realistic touch to the interaction. Using a combination of Natural Language Processing (NLP), Vector Machines, Heuristics, and ANN, chatbots are designed to respond like intelligent humans.