ShipHero Review

ShipHero is a cloud-based solution that offers warehouse, inventory management, and fulfillment services to ecommerce brands. ShipHero started in 2013 with a cloud-based warehouse management system (WMS) application. It expanded to add order fulfillment services in 2019, just in time for the increase in online shopping due to the global pandemic.

ShipHero offers one-click integration with all major ecommerce shopping platforms and has seven physical warehouse locations throughout the United States. It boasts a flat rate, no zone approach to order fulfillment, making it appealing to ecommerce brands looking for a simplified approach to monthly shipping costs.

ShipHero logo

ShipHero Compared

ShipHero did not make our top list of ecommerce fulfillment services. The best ecommerce fulfillment service is ShipBob because it is easy to use, offers two-day shipping in the U.S., and also offers retailer dropshipping and B2B fulfillment. Get started with ShipBob’s self-service Growth Plan for startups today.

Whatever your needs, one of these ecommerce fulfillment services will help you streamline delivery and ensure customer satisfaction.

About ShipHero

ShipHero is somewhat unique among ecommerce fulfillment services, in that it started life as a warehouse management app and then added fulfillment later on. Now that it offers both services, ShipHero is a one-stop solution for ecommerce brands’ storage, management, and delivery needs.

ShipHero’s suite of services and solutions includes fulfillment services, a warehouse management system, integrations with top platforms for ecommerce like Shopify and WooCommerce, an API for developers, and a nationwide network of seven warehouses across the U.S. They also offer a flat-rate/no zone pricing approach for fulfillment, and no cost for setup, software, onboarding, and product receipt.

ShipHero Health and Stability

ShipHero was founded in 2013 as an online platform for warehouse management. In 2019, they expanded to also offer order fulfillment services. It is a privately held startup that competes with a significant number of other startups offering similar services – many with similar names.

ShipHero has received two rounds of private equity funding. In November 2021 it received funding of $10.4 million from investor Joe De Pinho. Seven months later, Riverwood Capital invested $50 million. ShipHero planned to seek a third round of funding in June 2022 but put plans on hold due to the weakening economy and the post-pandemic decline in online shopping.

ShipHero services more than 5,000 ecommerce brands and 3PLs around the world. As would be expected, ShipHero flourished during the pandemic years when online shopping was at its peak. However, it struggled to meet demand during the peak fall and winter shipping season of 2022, resulting in several negative reviews by customers starting in December 2022. To its credit, ShipHero acknowledged those issues and committed to improving processes in Q1 of 2023.

Like all the startup fulfillment services in this space, ShipHero is vulnerable to external economic forces and fluctuating customer demand. There are also many similar competitors in this space. Time will tell whether ShipHero rises above its competition or is acquired by another brand.

ShipHero Pricing

For its ecommerce fulfillment services, ShipHero does not provide any price information on its website. Instead, you must request a quote and meet with its fulfillment team. Then you’ll receive a customized quote based on your unique requirements.

ShipHero is more transparent when it comes to its warehouse management system. It offers three tiers of pricing, including Standard WMS for Brands, WMS for 3PLs, and Enterprise WMS for Brands.

ShipHero Pricing Structure

ShipHero’s ecommerce fulfillment services are not transparent. The only information provided on the ShipHero website is that fulfillment pricing is flat rate and doesn’t rely on zones to calculate costs for domestic shipping in the U.S. The flat rate includes picking the order, packing, the box, and postage. 

ShipHero’s warehouse management system is more clear. Pricing starts at $1,995 for the Standard plan and $2,145 for the 3PLs plan. Enterprise customers must get a quote. All three tiers include five users, with additional users added at $150 each per month. All plans include unlimited SKUs, multiple warehouses, API access, and unlimited orders.

ShipHero Pricing Comparison

ShipHero’s pricing for ecommerce fulfillment services is not disclosed. Contrast this with some of its closest competitors that put baseline prices on their websites: ShipBob starts at between $5.66 to $6.03, ShipMonk begins at $3 per single item order, and Easyship offers a starter plan that includes up to 50 packages per month for free, although you must pay for postage through your own shipping account.

Despite ShipHero’s refusal to disclose fulfillment pricing, it does highlight its flat rate/no zone approach as a unique selling point. Both ShipBob and Red Stag Fulfillment charge by package dimensional weight and shipping zone. 

ShipHero takes a different approach with its Warehouse Management Services fees, which it does disclose. Monthly plans start at $1,495 per month (Standard) and $2,145 (3PL). However, its direct competitors in this space, including Red Stag Fulfillment and ShipBob, go in the other direction and keep their warehouse management service pricing hidden. You’ll need to get a quote in order to compare those services to ShipHero.

ShipHero Trials and Guarantees

ShipHero does not offer any free trials or introductory pricing on its website. They also require full payment upfront to start using their services. 

However, they do offer a 30-day money-back guarantee. While this is not promoted on their website, they mention it in responses to customer reviews on sites like Capterra, TrustPilot, and G2.

ShipHero Ecommerce Fulfillment Services Review

ShipHero is an app-based ecommerce fulfillment platform that also offers a warehouse management system. Its streamlined approach to pricing – offering a flat rate and no zone differentials – is unique among its chief competitors.

While ShipHero didn’t make our top list of ecommerce fulfillment services, it may be a good option for online shops that prioritize consistent monthly fulfillment costs.

What Makes ShipHero Ecommerce Fulfillment Services Great

Two lists titled "Life Before ShipHero" and "Life After ShipHero" with a list of ShipHero features
ShipHero streamlines your ecommerce sales with warehouse management and outsourced order fulfillment.
  • All-in-one solution: One of the selling points of ShipHero is the ability to coordinate fulfillment and warehouse management in one tool. For ecommerce sellers that need both, this is a streamlined approach that saves time and reduces the need to rely on multiple apps to solve different needs.
  • Great customer service: ShipHero customers consistently praise the helpful and fast customer support they receive. From providing timely and thorough responses to going above and beyond to proactively resolve issues before they actually become issues, the ShipHero customer service team consistently receives kudos and shout-outs.
  • Easy to use: Another win for ShipHero is its intuitive user interface and app navigation. A consistent theme heard from users is how easy it is to get new employees up and running on ShipHero, often in less than 15 minutes. Many users have cited this as a determining factor in allowing them to bring fulfillment back in-house instead of relying on 3PL providers.
  • Streamlined onboarding: ShipHero makes onboarding easy with one-on-one setup and training. This onboarding assistance is included at no additional charge in their Standard warehouse management system package.  
  • In-depth reporting: Users consistently rate ShipHero’s reporting as a big plus of the product. In-depth reports are easy to pull and very detailed. 

Where ShipHero Ecommerce Fulfillment Services Fall Short

ShipHero fulfillment services landing page
ShipHero offers flat rate pricing and fast shipping from multiple warehouse locations, but struggles with consistent performance.
  • Inconsistent performance record: Numerous customer reviews note extreme delays with order fulfillment during the peak fall-winter season of 2022. ShipHero acknowledged struggling in this regard and promised to make improvements in Q1 of 2023. However, this inconsistent performance seems to be cyclical, with periods of optimal service bracketed with months of struggle, as noted in customer reviews over the years. ShipHero must focus on mastering consistent exemplary customer service to remain competitive.
  • No free trial or special offers to get started: Unlike its competitors ShipMonk and ShipBob, who both let new customers self-onboard for free, ShipHero doesn’t offer any options like that to new customers. Payment is required up front to begin service. ShipHero does, however, claim to offer a 30-day money-back guarantee, although this isn’t advertised on their website. To become more competitive, ShipHero should consider more transparency and a more customer-centric approach to starting with their services.
  • High price/warehouse management packages could be more robust: Although their pricing for order fulfillment is not readily available on their website, a recurring theme in customer reviews is that fees are a bit high. Another complaint was that not enough user seats are included in the baseline pricing of ShipHero’s warehouse management system packages.
  • Hard to reach: While ShipHero might garner many positive reviews for customer service, getting that service started can be a point of contention. Current customer support involves submitting a ticket and waiting for a response. There is no customer support telephone number available. To remain competitive, ShipHero should consider multiple customer communication channels.

Ecommerce Fulfillment Services Compared

While ShipHero offers several compelling features that make it a good solution for some ecommerce brands, other fulfillment services are a better alternative. 

If you’re an ecommerce brand that wants to streamline order fulfillment and better manage your warehouse, be sure to read our Best Ecommerce Fulfillment Services review, then take a deeper look at ShipBob, our top recommendation.

Final Verdict

ShipHero has been involved in the ecommerce brand space for nearly ten years with its warehouse management system. It ramped up its order fulfillment services in 2019 and offers an enticing flat rate/no zone approach to shipping products. 

However, we recommend considering other options like ShipBob for most ecommerce brands. You can find out more about who we recommend and why in our Best Ecommerce Fulfillment Services review.

Best Warehouse Management Software

Looking for the best warehouse management software? We like Fishbowl Inventory and think you will too.

A good warehouse management software gives your business the tools it needs to track the movement of items at your warehouse.

Not only that, but it also keeps your customer happy knowing that their products will get to them in a timely manner.

But what does a good warehouse management software look like? And what are some of the best ones?

Luckily, we’re here to answer just that. Keep reading to find out our top suggestions for the best warehouse management software.

• Our top pick
• Real-time updates
• Automatic reordering
• Great integrations
Try it for FREE

What Does A Warehouse Management Software Do?

A warehouse management software (WMS) allows you to track and organize the storage and movement of resources at your warehouse. This can include everything from tracking inventory and raw materials, to managing your employees and ordering new supplies.

And having a good WMS is integral to modern-day supply chain management.

Whereas old WMS could only do the bare minimum such as locate where items are being stored in your warehouse, most warehouse management software in modern times allows you to perform a wealth of functions through a centralized system.

That’s because modern-day WMS rely on cloud technology to keep track of everything. Gone are the days of keeping physical books and ledgers of warehouse supply. Now everything is fully integrated online so all you need is a phone or tablet to get the job done.

That’s important because it allows your warehouse to be fully in-sync with the customer-facing portion of your business, giving you and the customer real-time information to track orders, fulfill shipments, and get shipping estimates.

The Top 6 Warehouse Management Software

Our top 6 warehouse management software are:

  1. Fishbowl Inventory – Best for small- and mid-sized companies
  2. Infoplus – Most user-friendly software
  3. Netsuite – Best for large businesses
  4. Softeon – Best for automated systems
  5. Oracle Warehouse – Best cloud-based warehouse management software
  6. PTC MOVE – Most customizable

#1. Fishbowl Inventory – Best for small- to mid-sized companies

• Our top pick
• Real-time updates
• Automatic reordering
• Great integrations
Try it for FREE

Fishbowl Inventory is our top pick for warehouse management software — and for good reason.

When it comes to their warehouse management features, they include things such as real-time inventory updates, automatic reordering, and integrations with a ton of invoicing and ecommerce shopping solutions.

In fact, they’re fully integrated with platforms such as:

  • Salesforce
  • Quickbooks
  • Amazon
  • Shopify
  • WooCommerce
  • Avalara
  • Shipstation

And more. That means if your business is already using one of these solutions, you’ll be able to seamlessly add on Fishbowl Inventory without disrupting existing workflow.

They’re also a solid option when it comes to asset tracking. From across multiple warehouses, you’ll be able to track shipments for customers, automatically reorder any low inventory items, and keep track of expiration dates — perfect for any food you have in your inventory. Their barcoding feature also keeps everything organized in your system.

One drawback is that the interface isn’t the nicest looking (think mid-2000s Windows desktop).

Software pricing starts at $4,395 and includes permanent ownership of the software. You can also try it for free for 14-days to see if it’s a good fit for you and your business.

#2. Infoplus – Most user-friendly software

• User-friendly interface
• Comes with hardware
• 24/7 customer support
• Comes with personal consultant
Pricing starts at $395 a month!

Infoplus is a great warehouse management software. It covers a range of tasks and solutions from shipping, to inventory, to billing, to reporting.

Where Infoplus really shines is how user-friendly the interface is. It’s simple design allows any manager or employee to track down what they need quickly and easily.

Infoplus Software also provides you with the hardware you need to get your warehouse up and running such as barcode scanners.

If you decide to go with their solution, you’ll be assigned with an implementation consultant to help your specific warehouse get exactly the knowledge they need to run smoothly. This helps address any unique needs your business and employees might have.

And if you run into any trouble, don’t worry. There’s 24/7 customer support to make sure any issues are addressed as soon as possible.

Pricing starts at $395 a month for their Infoplus Startup Plan. That comes with customized reporting, hardware such as scanners, scales, and printers, as well as their intuitive dashboard. If you’re interested, each of their plans comes with a demo as well so you can try it out before purchasing.

#3. Netsuite – Best for large businesses

• Tracks inventory
• Good mobile apps
• Barcode labeling
• Expiration tracking
Get a free consultation today!

While Netsuite typically offers business management solutions for customer and resource management, they also offer a great warehouse management software as well.

Their WMS helps you get control of daily operations through task management, packaging and shipping orders, and tracking your inventory. They also provide a great mobile app that allows you to easily keep track of inventory on your phone as well.

Features such as barcode labeling and expiration tracking keeps everything organized and optimized. While warehouse operation features such as multiorder picking and suggested putaway helps reduce costs.

You’ll be able to get real-time data on your warehouse to give you — and the customer — a more accurate view of your inventory and resources.

They also give you 3PL management as well just in case you need to work with other brands and businesses for ecommerce solutions.

Unfortunately, their pricing is a little obscure. To find out if Netsuite is right for your business, you can schedule a free consultation with them.

#4. Softeon – Best for automated systems

• End-to-end inventory tracking
• Integrates well with automated systems
• Unique route tool
• Easy collaboration
Get a quote today!

Softeon WMS helps streamline your distribution through their robust set of features and easy integration with other platforms.

Their end-to-end tracking of your entire inventory makes sure that nothing ever gets lost and the inventory always makes it to where it needs to be.

It also comes with a very interesting “pick route” feature that allows you to configure multiple different order picking tactics. That way you can see all your options and choose the best for you and your business.

As mentioned before, they’re able to integrate with different automation systems. This makes collaborations with 3PLs and vendors a snap.

Their software is also available through the cloud or on location at your warehouse. And with clients like Duluth Trading Co and Pepsi under their belt, you know you’ll be in good hands with them.

Pricing is obscured on their website — but if you like what their website offers, then you can sign up to discuss a project with them. They’ll set up a time to call you and discuss your business’s needs and then you’ll get a quote!

#5. Oracle Warehouse – Best cloud-based warehouse management software

• Great cloud-based software
• Real-time inventory data
• Excellent 3PL support
• Easy upgrades
Get a quote today!

Oracle Warehouse Management Cloud is a fantastic cloud-based warehouse management software that helps you keep track of inventory through intuitive mobile solutions and a user-friendly desktop interface.

This is a great WMS for a business of any size too, allowing you to scale in features as your company grows or shrinks.

Since it is cloud-based, you’ll be able to keep valuable data safe even if there’s something wrong at the warehouse’s physical location or if there’s a service outage. You also don’t have to stop all operations just because there’s an upgrade either.

With real-time inventory data, you’ll be able to reduce costs and accurately project how much material you have in your warehouse. Forecasting for managers allows you to make the right decisions when it comes to optimizing workflow.

There’s also great 3PL support. This allows you to work easily with any vendors without worry about if it’ll be friendly with your WMS.

A few drawbacks might include that Mac OS does not support Oracle Warehouse and there’s not as many integrations with common accounting platforms like Quickbooks.

Pricing is also obscure so you’ll have to contact their sales team for more information on how they can tailor their services to your needs.

#6. PTC MOVE – Most customizable

• Very customizable
• Real-time inventory data
• Easy integration with QA verification
• Barcode scanning and tracking
Request a demo today!

PTC MOVE offers a very customizable warehouse management software. You’ll be able to adjust and modify it to the specific needs of your company.

As such, it’s easily one of the most flexible WMS on this list. You’ll be able to quickly port and integrate with QA verification and “no downtime” according to their website.

You’ll also receive great real-time data on your inventory from your warehouse, allowing you to save money. You’ll also get updates on daily operational status. This lets managers make smarter decisions about optimizing.

One interesting thing that PTC MOVE offers is integration with robotics and intelligent apparel management. Great for specific companies that can’t find these services in other WMS.

PTC’s MOVE also offers the typical features you come to expect from a good WMS such as reporting and analytics, barcode scanning and tracking, inventory tracking, and real-time inventory management.

Their pricing is obscured on the website, but you can always request a demo to see if PTC MOVE is right for you and your company.

How To Find The Best Warehouse Management Software

Your business is unique. As such, what you’ll be looking for in a good warehouse management software will be unique to you.

However, there are a few solid rules-of-thumb you can follow to separate the bad software from the good ones.

Below are our top 4 criteria for warehouse management software. They’re the features and tools we come to expect from a good one.

Integrations

A good warehouse management software allows you to integrate with your existing systems. That can mean anything from your accounting software to your enterprise resource planning systems.

When you’re looking into a warehouse management software, poke around their website to see if their software integrates well and is compatible with the software you currently use. And if it’s not online, do what you can to reach out to a sales representative to get the answers you need.

Knowing that the warehouse management system will play well with your existing structure can save you a LOT of time, energy, resources, and headaches down the line.

End-to-end inventory management

This is a no-brainer and non-negotiable feature you should look for in any warehouse management software. You want one that is able to keep track of all of your inventory from when it leaves the vendor’s or supplier’s warehouse, to when it arrives and exists on your shelves, to when you need to ship it out to customers or wherever else.

Not only that, but you need to be able to access vital pieces of information regarding your inventory such as how much you have in stock. Features such as expiration date trackers can also help you save a lot of time and money. After all, you don’t want to be taking up valuable warehouse space with materials that can’t be used or sold.

Return on investment

This is a crucial step you don’t want to forget when choosing your warehouse management software. You need to be able to balance the costs of the software with what you’ll be getting out of it.

That means everything about the warehouse management process needs to come into play. Consider the costs and how much you stand to gain when it comes to:

  • Employees
  • Equipment upkeep
  • Warehouse upkeep
  • Repairs
  • Cost of software
  • Technical support
  • Vendor support

Balance that with the costs and how much you stand to gain with your WMS. Keep in mind that the warehouse management software you choose might end up costing you money if it doesn’t integrate well with your existing system, or if they aren’t there to help you with customer support when things go wrong.

Scalability

You don’t plan on keeping your business the same size forever. Why should you expect your warehouse management software to do the same? A good WMS is able to adapt to your growing needs with new features and tools. Of course, that’s going to come at a steeper cost to you, but with that costs comes greater support.

You want to find a WMS that’s able to scale well then with your company. That also means scaling down if it fits the needs of your company.

• Our top pick
• Real-time updates
• Automatic reordering
• Great integrations
Try it for FREE

Summary

When it comes to warehouse management software, we recommend Fishbowl Inventory. Top to bottom, it is the strongest competitor when it comes to handling your inventory, and giving you the metrics you need to succeed.