Useful Sensors Launches AI in a Box

Would you leave a Google Staff Research Engineer role just because you want your TV to automatically pause when you get up to get a cup of tea? Actually, how is that even relevant, you might ask. Let’s see what Pete Warden, former Google Staff Research Engineer and now CEO and Founder of Useful Sensors, has to say about that.

From Jetpac To Google and TinyML, From Google To AI in a Box

Pete Warden wrote the world’s only mustache detection image processing algorithm. He also was the founder and CTO of startup Jetpac. He raised a Series A from Khosla Ventures, built a technical team, and created a unique data product that analyzed the pixel data of over 140 million photos from Instagram and turned them into in-depth guides for more than 5,000 cities around the world.

Platform Engineering Trends in Cloud-Native: Q&A With Jonas Bonér

The rise of Kubernetes, cloud-native, and microservices spawned major changes in architectures and abstractions that developers use to create modern applications. In this multi-part series, I talk with some of the leading experts across various layers of the stack — from networking infrastructure to application infrastructure and middleware to telemetry data and modern observability concerns--to understand emergent platform engineering patterns that are affecting developer workflow around cloud-native. The next participant in our series is Jonas Bonér, CEO and co-founder of Lightbend and the creator of the Akka event-driven middleware project for building highly concurrent, distributed, and resilient message-driven applications.

Q: We are nearly a decade into containers and Kubernetes (K8s was first released in Sept 2014). How would you characterize how things look different today than ten years ago, especially in terms of the old world of systems engineers and network administrators and a big dividing line between these operations concerns and the developers on the other side of the wall? What do you think are the big changes that DevOps and the evolution of platform engineering and site reliability engineering have ushered in?

How to Create Your Company Org Chart in WordPress

Do you want to create your company org chart in WordPress?

Organizational charts can help visitors, clients, and potential customers learn more about your business, and find the right person to contact. If you have lots of employees, then an org chart can also help different teams communicate and work together more easily.

In this article, we will show you how to create a company org chart in WordPress.

How to create your company org chart in WordPress

Why Create Your Company Org Chart in WordPress?

An organizational chart shows how a company is structured, from the CEO right through to the different teams and individual employees within each team.

A helpful organizational chart can help employees understand how other teams are structured, and who they need to contact in any situation.

A chart may also be useful to third parties. For example, if you’re creating a client portal then an org chart can help clients find the best person to contact.

You might even add a company org chart to your public WordPress website, to show the human side of your business and improve your brand’s reputation.

That being said, let’s take a look at how to easily create and manage a company organizational chart in WordPress.

How to Create Your Company Org Chart in WordPress

The easiest way to build an employee chart is by using Organization Chart.

With this free plugin, you can create charts using a simple visual editor, and add images, links, text, and popups to your company org chart.

An org chart, created using WordPress

The first thing you need to do is install and activate the Organization Chart plugin. For more details, see our step-by-step guide on how to install a WordPress plugin.

Upon activation, go to Wpdevart Chart » Charts. Then, click on the Add New button.

How to create a company org chart in WordPress

This launches the user-friendly visual editor.

To start, type in a title for the company org chart. This is just for your reference so you can use anything you want.

Adding a title to a company organizational chart

By default, Organization Chart adds one element to the chart. Typically, you’ll turn this into the head of your organization, such as the team leader or CEO.

To add more people to the chart, simply hover over the default element. You’ll now see two small icons: a pencil and an arrow.

Go ahead and click on the arrow, which adds one element directly below the first one.

Building an organizational chart in WordPress using a plugin

Now, simply hover your mouse over this new element and you’ll see three arrows.

This allows you to add another element to the right or left of this person. Typically, people on the same level in an org chart have the same job title or similar responsibilities.

Adding multiple levels to a company org chart

You can also click on the downwards-pointing arrow to create a new level below this person. Usually, people will report to the person above them in an org chart.

By hovering over each element and clicking on the different arrows, you can easily create your company’s structure. This includes multiple different branches or teams.

Customizing a company employee chart

The next step is adding content to each element, such as the person’s name, author photo, or email address.

To get started, hover over any element and then click on the small pencil icon.

Adding content to a company staff chart

In the popup that appears, you’ll need to add a photo of the person.

Go ahead and click on the ‘Upload’ button and then either choose an image from the WordPress media library or upload a new file from your computer.

Adding employee images to a hierarchical chart

After that, type in a ‘Title,’ which will appear directly below the person’s picture. Typically, you’ll want to use the person’s name.

You can then add a ‘Description,’ which will appear beneath the title. Usually, you’ll want to type in the person’s job title, but you can also add a short sentence about their role.

Adding a title to an employee chart

Next, you may want to add a link to the image, title, or description. For example, you might link to a contact form for the person or maybe a page where potential clients can see the employee’s design or photography portfolio.

To do this, simply type in the URL you want to use. Then, choose the area where you want to add the link using the settings in the ‘Select the link area’ section. For example, you might add a link to the person’s image or description.

Adding links to a staff chart

By default, the link opens in the same tab. You may prefer to open the link in a new tab, particularly if you’re using an external URL. To do this, simply check the box next to ‘Open the URL in a new tab.’

You may want to show more information about each person in the company org chart. For example, you could add their business email address and phone number, bio, a more detailed job description, or any other information you want.

This plugin lets you create a popup for each person. In this way, you can show detailed information without making the chart look complicated or text-heavy.

To add a popup, simply click on the ‘Popup’ tab.

Adding popups to a staff chart in WordPress

You can now type your messaging into the small text editor. This editor has all the standard WordPress formatting, so you can add links, create a bullet point list, use bold and italic text formatting, and more.

When you’re happy with the information you’ve entered, you can specify how visitors will open the popup using the settings next to ‘Select the Popup area.’

How to add popups to a business website

With that done, click on ‘Update.’

Now, simply repeat this process for every person in the company org chart.

Building an employee page using WordPress

When you’re happy with how the chart looks, click on the ‘Save’ button.

After that, it’s time to add the chart to your WordPress blog or website. Simply open the page or post where you want to show the company org chart, and then click on the ‘+’ icon.

In the popup that appears, type in ‘WpDevArt organization chart.’ When the right block shows up, give it a click to add it to the page.

Adding a block to a WordPress website

That done, open the ‘Select a Tree’ dropdown and choose the org chart you created earlier.

When you’re ready to make the org chart live, click on either the ‘Update’ or ‘Publish’ button.

Publishing an organizational chart in WordPress

Now, you can visit your business website to see the company org chart in action.

We hope this article helped you learn how to create your company org chart in WordPress. You may also want to see our guide on how to create automated workflows in WordPress, and our expert pick of the best live chat software for small businesses.

If you liked this article, then please subscribe to our YouTube Channel for WordPress video tutorials. You can also find us on Twitter and Facebook.

The post How to Create Your Company Org Chart in WordPress first appeared on WPBeginner.

Experimentation: How Data Leaders Can Generate Crystal Clear ROI

Proving It

Have you ever stood in the slide projector’s glow and pitched furrowed-brow executives a change that could swing millions in revenue? Or flip the mission of hundreds of employees? 

Shane and his data team navigated journalistic, product, and business interests to fine-tune the New York Times pay model. This highwire act helped transition The Gray Lady from an ad revenue to a subscriber-driven publication.

Shipfusion Review

Shipfusion is an ecommerce fulfillment solution that provides businesses across the United States and Canada with powerful fulfillment, inventory management, and customer support to assist in building a seamless ecommerce operation. 

With additional products in returns, freight, and warehouse projects, you can focus on growing your business with an all-in-one solution.

Shipfusion brand logo.

Shipfusion Compared

Shipfusion did not make it onto our top list of the best ecommerce fulfillment services, though it is still a decent option. ShipBob is the best option for most, with two-day shipping and omnichannel support. Request a quote for free

About Shipfusion

Shipfusion offers comprehensive features for ecommerce fulfillment that scale to the size of your business. Whether you need shipping for 10 products or 100 products per month, Shipfusion can help you process orders, manage customer returns, and track inventory without the hassle of outsourcing various fulfillment platforms. 

Along with Shipfusion’s ecommerce fulfillment platform, its other products and services include inventory management, fulfillment center locations, a returns program, a freight management system, warehouse projects, and a reporting portal. 

Shipfusion Health and Stability

Shipfusion was founded in 2014 as a privately traded company with headquarters in Chicago, Illinois. Shipfusion has four investors, including Kanye Anderson Capital Advisors, Vitality Capital, Seek Captial Management, and MER Partners, collectively raising $40 million across four funding rounds. 

As of 2023, Shipfusion has hired more than 250 employees across the United States. With a 4.9-star rating on Glassdoor, most of Shipfusion’s current and former employees seem to support the CEO and like the work culture. 

Shipfusion Pricing

Unfortunately, Shipfusion doesn’t disclose pricing for any of its products on its website. This is because its ecommerce solution is highly customizable, and Shipfusion wants to work with the user to create a package that works well with their exact needs.

Shipfusion Pricing Structure

As Shipfusion doesn’t disclose pricing on its website, there isn’t much to discuss in terms of pricing structure. However, after extensive research, we found a few users claim that Shipfusion uses a monthly pricing structure.

But because Shipfusion works with you to create custom pricing, there’s a high chance that you can choose a structure that best suits your budget and business. 

Shipfusion Pricing Comparison

One of Shipfusion’s main—and most popular—products is its ecommerce platform, so I will compare the pricing for this same product between two competitors. Similarly to Shipfusion, many ecommerce platforms don’t disclose pricing on their website, but let’s take a look at two companies that do. 

ShipMonk bases its pricing on how many monthly orders you expect to pack and ship. For example, if you have between zero and 500 monthly orders, you will pay a $3.00 pick fee per order, a $0.75 fee for additional items per order, a $0.20 fee for promotional inserts, and $2.00 for return processing. ShipMonk also offers monthly storage fees that range from $1.00 per month to $25 per month for a pallet. 

Easyship offers a different pricing structure, with tiers that range from free to $29, $69, and $99 per month. Easyship’s free plan comes with 50 shipments per month and unlimited ecommerce integrations. 

Shipfusion Trials and Guarantees

Shipfusion doesn’t currently offer any free trials or guarantees. However, you can request a custom quote and view a demo for free. 

Shipfusion Ecommerce Fulfillment Service Review

Shipfusion stands out for its robust inventory software with incredible fulfillment features. Shipfusion’s ecommerce fulfillment service is flexible, with comprehensive customer support and smart storage. 

You will benefit from Shipfusion’s ecommerce fulfillment platform if you are looking for a flexible platform that will grow with your business. If you want to explore other excellent alternatives, check out our reviews of the best ecommerce fulfillment services

What Makes Shipfusion Ecommerce Fulfillment Service Great

A screenshot of Shipfusion's portal.
Shipfusion’s ecommerce portal is easy to navigate, with graphs, drop-down menus, and item lists. 

Robust inventory software: Shipfusion can help you manage your entire inventory with its robust inventory software. This software automatically updates your inventory data across multiple sales channels in real-time, which allows you to sell products on various platforms simultaneously while ensuring your data stays consistent. Shipfusion’s robust inventory software also allows you to transparently view all stock levels, including SKU continuity reports, back order notifications, and count/adjustment entries. 

Smart storage: If you’re looking to reduce storage costs and optimize how you store your products, Shipfusion offers storage solutions that target both areas. Shipfusion strategically designs its warehouses and inventory systems to assign your products to designated areas. And fewer shipment errors will likely result in fewer returns. Shipfusion also offers customized storage solutions, including temperature-controlled spaces and food-grade storage options.

Flexible shipping: Shipfusion works closely with its selected merchants to ensure you get the best rates possible. Shipfusion currently offers ground shipping, which is flexible and affordable for everyone involved. As a third-party logistics (3PL) fulfillment provider, Shipfusion handles the entire shipping process—from warehousing to distribution—and can help you deliver your products in as little as two days.

Comprehensive customer service: Slow customer support is a worry of the past with Shipfusion’s comprehensive customer service options. Instead of only having the options of phone or email customer support, Shipfusion allows you to choose from support tickets, live chat, email, phone, help video demos, and a blog. Plus, every Shipfusion user gets a dedicated account manager for additional support.

Powerful inventory fulfillment features: Aside from Shipfusion’s inventory management options, you’ll also benefit from its powerful inventory fulfillment features that help streamline your fulfillment and shipping process. For picking orders, you can choose from piece picking, which allows you to hand-pick orders, batch picking for bulk orders, or zone picking, where employees are assigned to one area of the warehouse at a time. You also have the option to integrate Shipfusion into your preferred sales channel for seamless order processing. 

Where Shipfusion Ecommerce Fulfillment Service Falls Short

A screenshot of Shipfusion's fulfillment services process via an infographic.
Shipfusion offers a seamless fulfillment service with shipment, order, and customer details in one centralized place.

Tracking issues: After reviewing dozens of reviews, I found a small percentage of reviewers who experienced tracking issues while using Shipfusion. They claimed that Shipfusion failed to accurately track their inventory, which led to overselling inventory they didn’t have.

Non-transparent pricing: Most ecommerce fulfillment services don’t disclose pricing on their website, so it’s not an uncommon practice. However, it does make it increasingly difficult for businesses to understand what their budget should look like for Shipfusion’s service. Instead, Shipfusion works with each customer to create a customized pricing plan that will suit your needs.

Sometimes slow shipping speeds: Despite Shipfusion claiming that its ground shipping can deliver products in as little as two days, this doesn’t seem to be the case for a few users. Some reviewers claimed that Shipfusion took up to a week to deliver their products, which caused them to lose money and time. 

Shipfusion Ecommerce Fulfillment Service Compared

While Shipfusion is a powerful ecommerce fulfillment service with smart storage and extensive inventory management, the best company on the market today is ShipBob, with reliable two-day shipping and omnichannel support.

Final Verdict

Shipfusion is an excellent ecommerce fulfillment service that caters to businesses looking to streamline their fulfillment and shipping processes. With robust inventory software, smart storage, and comprehensive customer service, Shipfusion can help you create a reliable ecommerce operation. 

Even though Shipfusion has been in the industry for nine years, the company continues to prove its reliability through generous funding rounds and a 4.9-star rating on Glassdoor.

Solving the Enduring Pain of Authorization With Aserto’s Co-Founder and CEO, Omri Gazitt

Whether you're at a startup, enterprise, or something in between, authorization and access control are likely major pain points for your team.

This week on Dev Interrupted, we talk to Omri Gazitt, co-founder and CEO of Aserto. Omri joins us to chat about the future of authorization, how to handle access control on your team, and how to avoid the toil and tech debt often associated with access control. 

Website Annotation Tools for Flawless Communication with Clients

Looking for an easy way for clients or colleagues to give feedback on new website projects? Annotation tools can help. In this article, we look at some top annotation options, as chosen by our web developer members.

Getting feedback from your clients is crucial and highly-beneficial…when done right!

Good or bad feedback, it’s essential to ensure that you and the client are on the same page. Or, maybe you’re collaborating with team members, and you need a good system.

This goes for design, early mockups, development, staging, internal QA, client feedback, user feedback – you name it.

On the other hand, you don’t want to get bogged down by unnecessary client feedback which stresses you out, takes way too much time, and doubts your expertise.

That’s where a quality annotation or feedback tool can help, enabling you to foster easy and manageable feedback which will ultimately lead to better results for your client and less stress for you.

To select the best tools for the job, we took notes from a recent members discussion in our community forums about this exact topic.

Read on to find out which tools were the preferred choices of our web developer members, and a helpful overview of each if you’re looking to get in on the annotation action.

Here’s what we’ll be covering if you’d like to skip ahead:

Let’s begin!

Why Website Annotation Tools Are Important

We hinted at it already, but to clarify, website annotation tools make it simple to get visual feedback for your documents and designs on clients’ WordPress sites.

They are designed to clearly demonstrate what needs improvement or to specify implementations the clients or your team require.

Annotation tools help clean up sloppiness and provide essentials, such as:

  • Annotations on a website
  • Keep track of changes that have been made
  • Screenshots with one click
  • Highlights on text or other elements
  • Instant feedback
  • Clear communication
  • Drawing on live sites

And more…

After all, there are times when you or your client want feedback that is clearer visually on the web design rather than a phone call that you’ll forget or an email that will drown in your inbox.

Annotations deliver more explanation and context for WordPress design.

It helps the client understand your point better; likewise, you can realize theirs.

That way, when a client previews their new site, you work on an existing one, or whatever the case may be — you’ll be on the same page.

You can see why annotations are essential. So, how do you implement them?

Six Highly Recommended Annotation Tools

Fortunately, some tools can help! As mentioned above, we took notes of what our own web developer members use to solve common problems regarding feedback.

Some of the tools are free, and some aren’t. However, they all had favorable feedback.

These tools have come a long way, with some offering white-label solutions, Chrome extensions, drawing on live websites, and much more.

So, enough from me. Here are the top picks for website annotation tools:

Volley

Volley header.
Volley can provide numerous annotation solutions.

“A short time ago I discovered a new tool that has made my life a lot easier, especially with perfectionist clients or for the case where the client is a company with several people who give their opinion and decide on the project.

And this tool is Volley.”

Lucas, WPMU DEV Member

Volley is an annotation platform that offers clear visual feedback for websites. It’s a hit with some of our members and over 6,000 web professionals.

They have a free plan allowing you to register the customer in the project or install code on the developed website. With this, the client can open a frame that allows you to mark any point on the screen, comment, and more.

Volley lets you and your client respond to feedback. Also, the capability to add image files, clippings and mark issues as “resolved.”

Volley example.
Volley’s system has a lot of good communication between clients and developers.

Depending on the size of your business, you may need to upgrade from the free version (which allows you only one active project). However, their prices are very reasonable and vary by the number of projects you’ll work on.

Atarim

Atarim header.
Atarim is highly recommended.

“I just got off a client call where the client = an executive board with 16 Doctors and Nurses. I loved being able to show them how to use Atarim and everyone is excited about the tool! ”

Sarah Phillips, Atarim User

Atarim is another top-notch annotation platform with over 5,000 agencies and 120,000 of their clients using them.

They have features like filtering tasks based on custom tags, status, or priority. Plus, it has automatic notifications for clients when a job is done. They also feature auto-filters for incoming emails, brandable time reports for clients, and drag & drop organization.

Atarim drag and drop feature.
An example of Atarim’s drag & drop feature for organizing your communication with clients.

Another useful benefit is managing all of your clients’ sites on one agency dashboard. This visual aspect of organization makes it quick and easy to hop from one project to the next.

Agency dashboard.
If you have numerous projects you’re working on at once, the dashboard organizes them very well.

They have several levels of packages you can get for an affordable price.

Userback

Userback header.
Userback has your back when it comes to annotations.

“Personally, I’m a fan of Userback.”

Richard, WPMU DEV User

With over 20,000 software teams using this platform, Userback is another great platform for teams and feedback. You can add screen annotations, video recordings, session replays, and include user insights.

Plus, they offer a feedback portal, and you can integrate with your favorite 3rd party software (e.g. WordPress, Slack, Chrome, etc.).

Other conveniences include single sign-on, transparent product development areas, and white-labeled custom branding.

Userback example.
You can leave feedback and save quickly and easily.

You can start a free trial with Userback. Then, the prices vary depending on users and projects.

ProjectHuddle

ProjectHuddle banner.
Only working in WordPress? ProjectHuddle might be for you.

“Where above ones are a SaaS, ProjectHuddle is a WP plugin and self-hosted solution.”

Richard, WPMU DEV Member

For something WordPress-specific, ProjectHuddle is an attractive option. It’s a plugin that allows for annotations and feedback that you can use on any WordPress site in development.

There are image mockups, client approval and signoffs, bug tracking, and you can completely white-label design presentations to fit your company.

Good news for developers: it has many hooks and a child template system for easy customization. Plus, it’s GPL licensed, so it can be modified as much as you want.

ProjectHuddle example.
Everything for your annotations gets started via a plugin.

It’s cost-friendly at a one-time price for unlimited projects and users. It eliminates the annual or monthly costs that other options often have. Although, you can opt for an annual price if you prefer that.

Figma

 

Figma logo.
Figma does an incredible job at annotations. We know from experience.

“We’re big Figma users here.”

James, CEO at WPMU DEV

We’re no stranger to Figma here at WPMU DEV. It’s a platform we use here when working on development projects. From idea to creation can be done with ease.

This product is centered around design – so it’s a bit more advanced than typical communication. This goes from developer handoffs to design and development.

You can build your design flow with live collaboration, allowing you to tell your team whether you’re in the office or working remotely.

Plus, you can automate the work with plugins and widgets. There are private extensions that can be used within a company.

Figma example.
UX is the name of the game with Figma.

There is a free version of Figma, or you can upgrade. The costs depend on files and editors.

MarkUp.io

MarkUp.io header.
MarkUp.io allows you to get started immediately for free.

“We now use Markup.io. The free plan has been great for our needs.”

Keith, WPMU DEV Member

With MarkUp.io, you can invite as many people as you want as team members or guests – even without registration. It supports over 30 different file types and allows comments on anything throughout your project.

It enables individuals and teams to give real-time feedback on live websites. It’s easy to use and simplifies the entire process of working with clients.

Plus, they have a Chrome extension, which allows you to turn any website or image into feedback from your browser.

MarkUp example.
MarkUp.io simplifies the process of collaborating with clients in many different ways.

Also, it’s free to use, or you can upgrade if you have a lot of markups.

Diigo

Diigo header.
With over 9 million users, Diigo is doing something right.

“With the very popular Diigo service, even with a free account we can create private groups, markup pages, and then share the notes into the group.”

Tony G., WPMU DEV Member

Diigo has many amazing features that work well for website annotation. Everything from tagging online resources for easy access to personal knowledge-sharing capabilities.

Like MarkUp.io, they have a Chrome extension so you can bookmark, archive, screenshot, markup, and more for flawless collaboration.

Additionally, you can add highlights, archive web pages, and have access to a personal library.

The free plan includes ads and limits cloud bookmarks and highlights. However, its yearly and monthly subscription plans are incredibly affordable.

Website Annotation Tools = Successful Web Development

You should have a good idea of some website annotation tools that will benefit you and your agency. They can make development life much easier in many ways, ensuring a successful web design.

And it doesn’t have to cost you a cent to use them today! There are plenty of free options (as we covered) and free trials. Then, you can decide whether an upgrade is needed or what’s best.

Special thanks to ON|Data Marketing for suggesting this post and our members for contributing their insights to this article.

Unconscious Biases That Get In The Way Of Inclusive Design

As designers, we want to design optimal experiences for the diverse range of people a product will serve. To achieve this, we take steps in our research and design decisions to minimize the risk of alienating product-relevant social identities, including but not limited to disability, race/ethnicity, gender, skin color, age, sexual orientation, and language.

According to psychologists, we all have unconscious biases. So, designs are often biased, just like we are. This article is for anyone involved in the product design and development process — writers, researchers, designers, developers, testers, managers, and stakeholders. We’ll explore how our biases impact design outcomes and what we can do to design more inclusive experiences.

Once we recognize our unconscious biases, we can take steps to reduce their influence on our decision-making, both as individuals and as collective development and design teams. In this article, we will discuss six unconscious biases that commonly result in delivering user experiences that fall short of being inclusive.

Let’s discuss the six most common unconscious biases are:

Confirmation Bias

This is probably one of the most well-known biases, yet we tend to underestimate how much it impacts our own behavior. Confirmation bias is the tendency to unconsciously look for and give more weight to data, feedback, and users’ behavior that affirms our existing assumptions.

What Is The Impact?

When we approach our work with a confirming and validating mindset, we are more likely to skew our research plan and ignore or minimize any findings that contradict our beliefs. These flaws undermine the purpose of doing research — the goal of inclusive design — and can result in building the wrong thing or the right thing the wrong way. It can also create overconfidence in our assumptions and incline us not to conduct any research at all.

Abercrombie & Fitch dominated the teen clothing market in the 1990s and early 2000s, promoting a very exclusive, all-American, cool-kid image. In the early 2010s, when consumer preferences shifted, the company failed to listen to consumers and maintain its exclusive brand image. After three years of declining sales and pressure from investors, CEO Mike Jefferies resigned. The new CEO, Fran Horowitz, rebranded the company saying, “We are a much more inclusive company, we are closer to the customer, we’re responding to the customer wants and not what we want them to want.”

What Can We Do?

  • Be curious.
    Approach conversations with users with a curiosity mindset and ask non-leading and open-ended questions. Having someone else take notes can serve as an accountability partner as you may hear things differently and can discuss them to clear up discrepancies. And, as much as possible, document exact quotes instead of inferences.
  • Be responsive.
    View each design idea as a hypothesis with a willingness to change direction in response to research findings. Until we conduct primary research with users, our design concepts are merely our best guess based on our own experiences and limited knowledge about our users. We start with that hypothesis as a prototype, then test it with a diverse cross-section of our audience before coding. As quoted by Renee Reid at a UX Research Conference, we should “investigate not validate” our design concepts.

Optimism Bias

While optimism has been linked to many health benefits, optimism bias can be detrimental. Our tendency to minimize the potential of negative outcomes and underestimate risks when it comes to our own actions is referred to as optimism bias. Teams will optimistically think that overlooking socially responsible design will not adversely affect our users’ experience or the bottom line.

What Is The Impact?

As a result of optimistic bias, we may skip user research, ignore accessibility, disregard inclusive language, and launch products that don’t account for the diverse people who use the product.

It turns out that people want and expect products to be designed inclusively. A 2021 survey found that 65% of consumers worldwide purchase from brands that promote diversity and inclusion. And a study by Microsoft found that 49% of Gen-Z consumers in the US stopped purchasing from a brand that did not represent their values.

What Can We Do?

  • Recognize the powerful influence of negativity bias for those on the receiving end of our optimistic bias.
    Psychologists’ research has consistently affirmed that people expect to have good experiences and are more unhappy about bad experiences than good ones. So, one bad interaction has a much greater impact on our users’ perceptions about their experiences than multiple positive interactions.
  • Prioritize impact over output.
    Nobel Prize-winning psychologist Daniel Kahneman suggests running a project premortem. He has extensively researched optimism bias and ways to reduce its influence on our decision-making. Premortem is a loss aversion technique that encourages us to brainstorm potential oversights and identify preventive measures early in our processes.
Omission Bias

Similar to optimism bias, omission bias pertains to our expectations of outcomes. Omission bias occurs when we judge harmful outcomes worse when caused by action than when caused by inaction. This bias can lead us to believe that intentionally deceptive design is a greater offense than failing to implement inclusive design practices.

What Is The Impact?

When we allow our omission bias to prevail, we feel reassured by an illusion of innocence. However, delivering products to market without considering diverse user expectations has the risk of creating harmful user experiences.

This bias is a possible catalyst for skipping user research or leaving inclusive UX work in the product backlog. Some companies profit off this bias by providing accessibility overlays as a post-production solution. These third-party tools attempt to detect accessibility issues in the code and fix the problem for users on the website in real time. Unfortunately, accessibility overlays have been widely documented as problematic and can worsen access.

What Can We Do?

  • Remember that inaction is not without consequence and no less damaging to our users than deliberately harmful actions.
    When our product or service creates barriers or exclusion for our users, whether intentional or unintentional, the effect of the experience feels the same.
  • Plan for inclusive research and design by factoring the necessary time, people, and money into the product roadmap.
    Studies have found that the business cost of going back to fix a design can be 100 times as high as it would have been if the work was addressed during the development stage.

False Consensus Bias

The next two biases, false consensus and perceptual biases, are influential in how we think about others. False consensus bias is when we assume that other people think and behave the same as we do. Jakob Nielsen is known for the clever phrase, “you are not the user,” which is derived from this bias. Our false consensus bias can lead us to think, “well, I’m a user too,” when making design decisions. However, we all have a varied mix of identities — our age, ethnicity, abilities, gender, and so on — which are attributed to our unique needs and expectations.

What Is The Impact?

We design for a broad range of people, most of whom are not like us.

That is illuminated when we consider intersectionality. Law professor Kimberlé Crenshaw coined the term intersectionality “to describe how race, class, gender, and other individual characteristics ‘intersect’ with one another and overlap.”

In early 2022, Olay’s senior design strategist Kate Patterson redesigned the packaging for their facial moisturizer. The new Easy Open Lid not only has side handles allowing a better grip for dexterity challenges but also has the product type in Braille and larger lettering with higher contrast for vision impairments. The product was released as a limited edition, and the company has a feedback form on its website to get feedback from users to make improvements for a second edition.

What Can We Do?

  • Avoid relying on personal preferences.
    Start with conventions and design guidelines, but don’t rely on them solely. Design guidelines are generic, so they don’t, and can’t, address all contextual situations. Optimal user experiences are the result of context-sensitive design.
  • Let go of the notion of the average user and engage with users in interviews, accessibility and usability testing, and other empirical research methods.
    Conducting primary user research is immensely insightful as it allows us to learn how intersecting identities can vary users’ expectations, behavior, and contextual use cases.
Perceptual Bias (Stereotyping)

Continuing with biases that distort how we think of others, perceptual biases include halo effect, recency bias, primary effect, and stereotyping. Regarding biases that get in the way of inclusive design, we’ll address stereotyping, which is when we have overgeneralized beliefs about people based on group attributes.

What Is The Impact?

How we gather and interpret research can be greatly influenced by stereotyping. Surveys, for example, typically don’t reveal a person’s motivations or intent. This leaves room for our speculations of “why” when interpreting survey responses, which creates many opportunities for relying on stereotyping.

The Mr. Clean Magic Eraser Sponge advertisement, “This Mother’s Day, get back to the job that really matters,” reinforced antiquated gender roles. A Dolce & Gabbana campaign included an Asian woman wearing one of their dresses and trying to use chopsticks to eat Italian food while a voiceover mocked her and made sexual innuendos. Designing based on stereotypes and tropes is likely to insult and alienate some of our user groups.

What Can We Do?

  • Include a broad spectrum of our users in our participant pool.
    The more we understand the needs and expectations of our users that are different from us (different ages, ethnicities, abilities, gender identities, and so on), the more we reduce the need to depend on generalizations and offensive constructs about various social identities.
  • Conduct assumption mapping which is an activity of documenting our questions and assumptions about users and noting the degree of certainty and risk for each.
    Assumption mapping can help us uncover how much we’re relying on oversimplified generalizations about people and which segments of the audience our design might not be accounted for and help us prioritize areas to focus our research on.

Status Quo Bias

Lastly, let’s look at a decision-making bias. Status quo bias refers to our tendency to prefer how things are and to resist change. We perceive current practices as ideal and negatively view what’s unfamiliar, even when changes would result in better outcomes.

What Is The Impact?

When we rely on default thinking and societal norms, we run the risk of perpetuating systemic social biases and alienating segments of our users. Failing to get input and critique from people across a diverse spectrum can result in missed opportunities to design broadly-valued solutions.

It took Johnson & Johnson 100 years to redesign their skin-tone colored adhesive bandages. The product was released in 1920 with a Eurocentric design that was optimal for light skin tones, and it wasn’t until 2020 that Band-aid added more shades “to embrace the beauty of diverse skin.”

What Can We Do?

  • Leaders can build non-homogenous teams and foster a workplace where it’s safe to question the status quo.
    Having team members with diverse lived experiences creates a wealth of variance and opportunities for divergent perspectives. Teams that are encouraged to challenge the default and propose alternatives have significant potential to minimize the risks of embedding biases in our UX processes.
  • As individuals, we can employ our System 2 thinking.
    Psychologist Daniel Kahneman popularized two modes of thinking in his book Thinking, Fast and Slow to encourage us to move beyond our visceral thoughts to slower, effortful, and analytical thinking. In this mode, we can question our default System 1 thinking, which is automatic and impulsive, awaken our curiosity about novel ways to approach design challenges, and find opportunities to learn about and engage with people outside our typical circles.
Summary

Designing for many means designing for demographic groups whose needs and expectations differ from ours. Our unconscious biases typically keep us in our comfort zones and stem from systemic social constructs that have historically been an anti-pattern for inclusivity.

Unconscious biases, when unrecognized and unchallenged, seep into our design practices and can insidiously pollute our research and design decisions.

We start to counter our unconscious biases by acknowledging that we have biases. You do. We all do. Next, we can take steps to be more mindful of how our designs impact the people who interact with our products so that we design inclusive experiences.

Additional Resources

  • Learning to Recognize Exclusion
    An article by Lesley-Ann Noel and Marcelo Paiva on what it means to exclude, why we do it, and tips for moving out of our comfort zones.
  • Biased by Design
    A website with information about other biases that influence the design and links to additional resources.
  • Coded Bias
    A Netflix documentary investigating bias in algorithms after M.I.T. Media Lab researcher Joy Buolamwini uncovered flaws in facial recognition technology.
  • Thinking, Fast and Slow
    A book by Daniel Kahneman about how thinking more slowly can help us reduce biased decision-making.
  • Design for Cognitive Bias
    A book by David Dylan Thomas that discusses how biases influence decision-making and techniques for noticing our own biases so we can design more consciously.

DO More With WPMU DEV’s Managed WordPress Hosting Partnered With DigitalOcean

All hosting companies are not equal, and some are more not equal than others! Here is why we have never kept WPMU DEV’s managed WordPress hosting partnership with DigitalOcean’s cloud infrastructure secret…

Not Your Garden Variety Hosting Company…

Although WPMU DEV started in a garden shed as a simple plugin repository with a handful of products way back in 2005, we are now one of the top WordPress companies helping web developers all around the world grow their businesses.

WPMU DEV hosting landing page
WPMU DEV offers the best managed WordPress hosting on the market.

WPMU DEV’s continued growth and expansion is due largely to the hosting partnership we have forged with DigitalOcean for the past 3 years.

Thanks to DigitalOcean’s evolving hosting technology, excellent product offerings, and amazing support, we have not only built the best managed WordPress Hosting available today on top of a robust infrastructure, but we have also turned this into a beast of a WordPress platform solution that web developers of all skill levels can use to build a solid and sustainable business on.

As James Farmer, our CEO states…

“Our mission at WPMU DEV is to be your ultimate web development partner. Our aim is to provide you with the tools and tech you need to run your business and to price our hosting, plugins, tools, and support in an affordable manner, so you can grow your business.”

DigitalOcean plays an important role in fulfilling WPMU DEV’s vision to provide a unique service offering integrated with ‘next-level’ WordPress hosting that includes all the perks of dedicated, fully managed hosting proactively included with every plan.

For example, here are just some of the developer tools and performance and security features we have added to our hosting:

Developer Tools

  • One-Click Staging – With one-click sync to staging and sync to live.
  • Self-Healing Architecture – Automated monitoring to restart or rebuild server resources.
  • SFTP / SSH – Create accounts with different permissions whenever you need.
  • phpMyAdmin – Manage your database painlessly.
  • WP-CLI – Includes custom commands.
  • Git, Composer, & NPM – Everything a developer needs for superhero-worthy sites.
  • No Read/Write IOP File Limits – No IOPS limits on our systems, based on what the underlying disk can handle.
  • NewRelic & Blackfire Support – One-click connect NewRelic or Blackfire to debug performance issues.
  • Reset WP – Quickly reset sites back to default on both production and staging.

Performance & Security

  • Free SSL Certificates – Automatically added via Let’s Encrypt.
  • Dedicated IP – For security, SEO, and reliability – nothing here is shared.
  • Nightly Backups – Automate incremental backups with nearly instant restores.
  • Hourly Hosting Backups (Optional) – Although this is not automatically included with our hosting plans, we have priced it super low as a hosting reseller addon…a perfect upsell for high data volume sites, eCommerce stores, etc.
  • Object Cache – Improves performance and lets you handle traffic with ease.
  • IPv6 – The latest and fastest Internet technology.
  • Web Application Firewall – Stop malicious traffic before it ever reaches your site with our hosted WAF.
  • Static Server Cache (FastCGI) – Activate to handle an average of 10 times more parallel site visitors.
  • Optimized For WordPress – Dedicated and optimized resources, built on a powerful LEMP stack.

Advanced Tools

  • Painless & Free Migration – Use our automated tools or we can migrate unlimited sites for you, completely free.
  • 45-Point CDN – Lightning-fast images and assets via our Smush & Hummingbird plugins.
  • Analytics – See your sites’ live stats, visits, storage, bandwidth, and email activity in one easy place.
  • Cloning & Templates – Streamline your workflow with our templates or create your own to resell to clients.
  • All-In-One Interface – Access all the hosting features you need from one central interface via The Hub.
  • Easy File Management – No messing with FTP, save time with our complete and built-in file manager.

And we are not just stopping at hosting…with new integration features like our soon-to-be-released domain registration and Automated Reseller just around the corner, we are well on our way to providing web developers with a complete “WordPress business in a box” solution.

But don’t take it from us…let’s take a look at what our own members have to say about the role our hosting plays in their business before we dive into everything we’ve built on top of DigitalOcean’s infrastructure.

“We value the customers that come into our client pool looking for websites. We hope they’ll stay with us for years as loyal hosting customers.” Jim W. (WPMU DEV Member)

Reliable Hosting That Inspires Complete Business Confidence

“I’m not comfortable to use other hosting that is not reliable.” Jay C. (WPMU DEV Member)

WPMU DEV is built entirely around providing WordPress web developers with a complete white label business and hosting platform that you can fully brand as your own.

Hub client plugin overview
WPMU DEV provides web developers with a complete white label business and reseller hosting solution.

If our products and services didn’t inspire developers with the confidence to go out and build their businesses on our platform, it wouldn’t just be our reputation on the line but those of our members too.

Fortunately, WPMU DEV’s hosting is built on DigitalOcean’s solid infrastructure and monitored 24/7 by our own team of in-house hosting experts, so you can build your business with us with complete confidence that you are getting the best of the best.

“I will never have anything to do with low budget hosting. If they ask whether they can keep their current hosting or use cheaper hosting, I tell them that I can’t professionally recommend it because of the terrible experiences I’ve had myself and heard about, and I do not offer maintenance services for sites I don’t host. But once I explain the benefits, the risks, and the maintenance things they’ll have to do or find someone to do, they usually end up on my hosting anyway.” Greg (WPMU DEV Member)

It cannot be stressed enough how important reliable hosting is when it comes to building a global company responsible for providing thousands of web developers with the tools they need to build, host, and maintain hundreds of thousands of websites for businesses all around the world.

As one of our members put it most succintly…

“I won’t host on shitty hosts.” Edwin (WPMU DEV Member)

Affordable Reseller Hosting You Can Build A Great Business On

“I’d rather make less up front on the design but make a loyal long-term hosting customer.” Phil M (WPMU DEV Member)

Because we offer WordPress web developers a white label reseller experience, we’ve had to make sure that our hosting is not only competitively priced in the managed WordPress hosting arena but that there is also room for our members to make a profitable margin when reselling any of our hosting plans.

“I have increased monthly hosting fees for a few of my early clients by $10/month, with no reaction whatsoever.” Brad (WPMU DEV Member)

We constantly engage with and solicit feedback from our members to assess how happy they are with our services. We do this through forum discussions, surveys, analyzing support tickets and reviews, etc.

For example, we recently asked members to share with us their experiences offering maintenance services to clients as a way of generating recurring revenue. Over 90% of all the members who participated in the discussion said that they offer maintenance plans with their services and over two-thirds said they include WPMU DEV’s hosting with their plans.

“Hosting is included in our plans. If a client has hosting and comes to us for maintenance, we do not automatically take over their hosting and transfer to our account. In the case that the client is on terrible hosting, we may charge a surcharge.” P. Taubman (WPMU DEV Member)

Many of our members, in fact, prefer to bundle hosting as part of their service offering, which is easily done with our reseller hosting and integrated site management platform.

“Bundled with hosting, this is the goal. Bundled without hosting – trying to avoid!” Owen K. (WPMU DEV Member)

Although we offer competitively-priced dedicated managed WordPress hosting, we still have some challenges. For example, being a global service, some of our members’ clients simply can’t afford dedicated hosting in certain regions of the world. We would love to be able to offer our reseller hosting with a tiered-pricing structure to regions that are struggling financially, and we are working on this.

We Add Massive Value To Digital Ocean’s Hosting For Developers

“The BEST support team supporting the BEST hosting service 24/7 literally!” Levent U. (G2)

We have never made secret of the fact that we are proud to build our services with DigitalOcean for a very simple reason…thanks to Digital Ocean’s Droplets, we are able to offer fully compartmentalized hosting on all of our hosting plans.

We don’t use DigitalOcean for everything (e.g. we use different datacenters for servers in Australia and Japan), but we have added tremendous value by building the ultimate WordPress platform for web developers integrated with an affordable, world class dedicated managed hosting service on top of Droplets.

In addition to the tools andfeatures mentioned earlier, we also include the following on every hosting plan:

Free Email Accounts

All plans also include 10 professional and free hosted email accounts. Connect your clients’ emails to their favorite email providers or use unlimited email forwarders.

Pro Plugins

“I like that they have a group of plugins that eliminate the need for having to use multiple suppliers to get the same result.” David B (G2)

All sites hosted with WPMU DEV have access to an integrated suite of our best Pro plugins:

  • Defender Pro – In addition to our hosting security features, Defender stops brute force login attacks, SQL injections, cross-site scripting XSS, and other WordPress vulnerabilities and hacks on websites with automated malware and antivirus scans, IP blocking, firewall, activity log, security log, and two-factor authentication (2FA) and biometric login security.
  • Smush Pro – Our award-winning plugin is the best image compression and performance optimization plugin available. It includes a host of features including fast CDN image delivery, WebP conversion, automatic resizing, the ability to optimize images up to 32MB, one-click bulk smush optimization for all your images, auto-convert PNG to JPEG, full-sized images copying and restoring, and so much more!
  • Hummingbird Pro – Make websites faster, optimize site performance, and boost Google PageSpeed Insights with fine-tuned controls over file compression, deferring CSS and JavaScript styles and scripts, CSS and JS minification, Lazy Load integration, and world-class caching. Hummingbird works hand-in-hand with Smush to provide a complete speed boost solution to websites.
  • Forminator Pro – Our easy-to-use WordPress form builder plugin. Create any form, including contact forms, order forms, payment forms, email forms, feedback widgets, interactive polls with real-time results, buzzfeed-style “no wrong answer” quizzes, service estimators, and registration forms with payment options including PayPal and Stripe.
  • SmartCrawl Pro – Improve your sites’ SEO and rankings with real-time keyword and content analysis, automatic XML sitemaps, social sharing, schema builder, and automated scans and reports.
  • Branda Pro – Customize every aspect of WordPress without touching any code with our premium white label plugin. Transform your dashboard, customize system emails, toggle maintenance mode and coming soon landing pages, change every aspect of your login screen, remove or replace logos, create color schemes, and much more.
  • Shipper Pro – Easily migrate WordPress sites using safe and secure API migration or fast and convenient Package migration methods. The plugin works for all sites (including multisite) and allows sites to be moved safely without disruption and to be restored anywhere. Shipper features an easy migration wizard, pre-migration checks, migration troubleshooting, enable safe mode, and more.

“Excellent hosting and plugin company that is 100% worth it!” Emily B. (G2)

Full Hub Access

The Hub gives you all the features you need to work like a pro, including automated updates, configs, performance, uptime, analytics, reports, support, client billing, and white labeling.

“The site management tools are amazing, all your sites in one dashboard with any and every tool you could think of to manage your websites, from client billing to performance analytics, its all there.” Web Host Wizards (Trustpilot)

Support

Customer support is the area where we really shine above the rest. We provide members with 24/7 live chat expert support for any WordPress or hosting-related issue, in addition to private ticketing and support forums.

“WPMUDev is an amazing hosting provider with top-tier customer support. They go out of their way to help you with every inquiry you might have. 10/10 would recommend.” Gabriel (Trustpilot)

WPMU DEV – We’re The Host with The Most

“Best WordPress Managed Hosting Company Support Hands Down!” Daniel M. (G2)

DigitalOcean’s hosting infrastructure has allowed WPMU DEV to become the best managed WordPress hosting and web development business reseller platform available. Our affordable membership plans provide everything web developers need to build, run, and grow a profitable business, including site management tools, plugins, community forum, and 24/7 expert support.

Our Agency Plan also includes hosting credits.

However, for a limited time only…

Try DigitalOcean Droplets – Now Free with WPMU DEV!

We are currently running a special promotion for new users, so if you’re thinking of switching over to WPMU DEV, we invite you to try our hosting today for the next 7 days free!

What Devs Need To Teach CEOs About AI w/ Lexion’s Emad Elwany

For decades Artificial Intelligence has been a focus of best-selling science fiction authors and an antagonist for blockbuster Hollywood movies. But AI is no longer relegated to the realm of science fiction, it inhabits the world around us. From the biggest enterprise companies to plucky startups, businesses everywhere are building and deploying AI at incredible speed. 

In fact, open source allows anyone with a laptop to build impressively good AI models in a day.

Rethinking Teamwork with Range

"Where is the future of work" is almost as important a question as, "What is the future of work?"

That's why the minds behind Range are on a mission to keep teams connected, focused and productive no matter where they're working.

Technical Debt: Interview With Adam Tornhill and Alex Omeyer

Last week we hosted a webinar where Alex Omeyer interviewed Adam Tornhill about technical debt: what is it, why it's important, and how to manage it effectively. For this article, we've chosen some of the most interesting questions we've got from the audience. If you're curious to learn more — check out the full version of the webinar.

Alex: I'm Alex, the Co‑founder, and CEO of Stepsize. I spend all of my time talking about technical debt with Engineering team members, and I'm genuinely pumped to have Adam, CTO and Founder of CodeScene, with me today.

Never Import Messy Spreadsheets Again

You’re probably familiar with the numerous stats dedicated to customer retention. For example, customer acquisition is 5 times more expensive than retention. Providing an exceptional customer experience is critical to keeping customers happy. For most B2B technology companies, this starts with the onboarding process.  

But data onboarding—that critical first step of bringing customer data into a platform—isn’t as well understood or discussed. Fortunately for frustrated software customers everywhere, that’s changing. 

Data onboarding is an emerging category with a big impact: getting your customers to reap value from your product faster and with fewer demands on your internal engineering and customer success teams.

Data onboarding is a problem for companies of all sizes

According to a data onboarding survey that Flatfile recently conducted, 23% of software companies state that it can take weeks or months to import customer data, and 96% reported that they have run into problems while doing so. 

Importing CSV files isn’t enjoyable for the customers prepping them, for the developers building the import function, or for the customer service and success teams fielding constant data import questions. 

CRMs, ERPs, product lifecycle management software, and inventory management software are just a few of the many software categories that necessitate data importing. Without customer data, they’re useless. Unfortunately, importing customer data into these software tools is easier said than done. And a poor data onboarding experience has repercussions.

If an enterprise software provider lacks simple and effective data import capabilities, customer frustration and churn could be the result. In addition, companies typically waste precious time and resources having internal teams format spreadsheet errors, fix validation problems, and generally wrangle spreadsheets on behalf of their customers who are simply trying to import their data.

Companies face a build vs. buy decision for importing data

Importing data is essential to get customers onboarded quickly, gaining value from a software platform. But it turns out that building a high quality data importer is both costly and time-consuming. Essentially, it’s a product in and of itself. 

Your engineering and product teams are busy building out new features that matter to your customers and fixing bugs for critical functionality. Building a data importer is not typically on their growing to-do list.

When companies build their own data importers in house, the inevitable occurs: 

  • The team can’t give a data importer the full attention it deserves so they’re likely to produce something that isn’t intuitive for customers to use and doesn’t offer clear troubleshooting steps when an import fails. 
  • Maintaining a data importer requires ongoing work. Once a data importer is built, there needs to be dedicated resources to update, fix and add new features to the importer.

There is, however, another option. Software companies can choose to buy a data onboarding solution to import data rather than build one from scratch. 

John Baigent, the co-founder of Oversight Software and a customer of Flatfile’s data importer, Portal, says, “We aren’t spending precious time reinventing the wheel in terms of file upload, we’re spending our time developing features that our customers want to see and subsequently make their jobs easier.”

The ROI of a pre-built data importer

Startups like ParrotMob and TableCloth are using Flatfile Portal to solve their data import challenges. Early-stage startups, in particular, shouldn’t waste resources on building and maintaining a data importer. Michael McCarthy, CEO of Inkit describes the potential losses from a poorly built importer. “We had two clients that were paying upwards of $30,000 a year and were at risk to churn if we didn’t figure our data import issue out,” McCarthy says. 

“Without Flatfile, we would have had to dedicate one or two full time engineers to the development and maintenance of an internal data import solution and honestly, it would never have been as good as Flatfile’s product,” says McCarthy. “I could see a bigger company looking at a million dollars a year in cost savings.”

Flatfile leads the emerging data onboarding category

Effective data import is an essential part of a larger category that’s on the rise: data onboarding. 

Successful data onboarding ensures that it’s as easy as possible to bring customer data into a product – whether customers themselves are migrating the data or a customer success team (as part of a white-glove onboarding experience). When data onboarding works, customer onboarding is a whole lot smoother and extensive time is no longer dedicated to asking: did the data import go okay?!

Flatfile is setting a new standard in data onboarding with two innovative business products: 

Thanks to Flatfile, companies of all sizes no longer need to waste time on patchwork solutions like emailing sensitive Excel files, formatting CSV templates, or hiring expensive teams to help onboard customer data.

The post Never Import Messy Spreadsheets Again appeared first on Codrops.

Creativity In A World Of Technology: Does It Exist?

Technology has done our world wonders: from advancements in medicine, travel, communication, and not to mention our own day-to-day lives. There’s no doubt that it has “transformed human experience” by impacting the way our society functions, as well as how we interact with one another and ourselves. But is this actually a good thing?

By completely embracing technology as a part of our everyday lives, are we inadvertently impacting our ability to create and be creative — without the help of a screen? While some argue that as the world continues to advance, so do our creative pursuits. With so much being replaced and repurposed by technology, it nonetheless seems appropriate to question: how exactly is technology impacting creativity?

Defining Creativity

Before we go deeper into discussing the relationship between technology and creativity, it’s important to define terms. Alexander Rauser, CEO of Prototype, a digital strategy agency, defined that creativity “come[s] from observing the world, interpreting it and bringing us new concepts and ideas,” while technology has become a new lens through which “to see the world differently [and] access information...”. Creativity helps us to explore new paths, imagine new possibilities, and pursue new careers. Without creativity, I would not be a writer, and designers would probably not exist. Movies, TV shows, music; everything we love and enjoy, would have little engagement. The world would probably be quite dull and boring.

When we really take a look at what we surround ourselves with, I think we’d be hard-pressed to find something that doesn't have a creative element to it. I suppose, it is inside this tension, where the challenge begins to set in. Given the ambiguous nature of creativity, a blanket statement of ‘creativity no longer exists’ is a very hard call to make. Creativity is not just one thing, but instead, is many.

As such, when we discuss the existence of creativity in a world immersed in technology, it’s incredibly important to define what aspects of creativity are being impacted and why. Are we discussing childhood creativity? Innovation creativity? Web design creativity? Each has its own set of parameters, influences, and complications when it comes to technology.

A study for the International Forum of Educational Technology & Society argued that in order to understand creativity as a complex phenomenon, we need to:

“...abandon the view of creativity, in which the person is at the center of everything, for a model in which the person is part of a system of mutual influences and information.”

International Forum of Educational Technology & Society

It’s almost as though we need to change the question of whether or not creativity still exists, to “where does it exist, and who or what is it now coming from?”

Can Creativity And Technology Work Together?

The simple answer to this is yes. Creativity and technology do work together and are not mutually exclusive. Instead of suppressing creativity, technology has the ability to enhance specific areas of the creative process, by presenting a new platform for creativity to exist on (and come from). Through the advancement of technology, ideas (which may have once existed within our minds) can now be set free and come to life in the physical world. We now have the necessary tools for greater possibilities and more innovative solutions.

Technology has inspired new careers, as well as creations. In the last few decades, the amount of new industries that have blossomed to life is incredible. By taking a closer look at web design, it’s obvious that as technology rose, a new breed of designers emerged from the dark — planning to take over the Internet and help it thrive.

Espen Brunborg, Head of Design at Primate, wondered in an article for Smashing Magazine, if the Internet is, in fact, killing web design creativity, as there is an element of creative disruption occurring due to the convenience of automated grids and patterns. And while this undoubtedly has merit, there’s no denying how far web design has progressed and transformed because of technology. In such a short amount of time, web design has transversed from the first website in 1991 to the emergence of the term ‘User Experience’ in 1995, to the creation of Google in 1998, to Youtube in 2005, and now the uprising in social media giants like Instagram.

Nowadays, websites are more than just a page of information; they have become an experience. A character through which to understand a business and its values. As designers began experimenting more with animations, colors, parallax layouts, content creation, and even e-commerce features, such as one-click checkouts and paycheck scanners, this only enhanced the experience for users, inviting a rapid growth in website traffic. Cindy Moore, Director of Development for MTS, wrote that “designing websites requires the ability to brainstorm creatively, work with color theory, and appeal to users based on their wants, needs, and personal preference”.

Advancements in technology have, arguably, forced designers to become more creative as they have had to adapt to the growing climate of personal devices. Over 50.44% of web page views are accounted for by mobile devices, which means designers need to make sure that websites are user friendly across a wide range of platforms. Techniques such as responsive web design were thus created. It introduced new thought patterns and ideas on how to make websites more engaging for users, by highlighting the importance of fluid grids and flexible images.

A research paper written by Nathalie Bonnardel, a researcher at the University of Marseille, and Franck Zenasni, a professor at the University of Paris, investigating the impact of technology on creative design, argued that “new technologies and, especially, new CAD systems may help designers to easily express their creativity as well as to assess their ideas or solutions.”

How Has Technology Impacted Business Creativity?

It’s easy to see, then, how the business world has benefited from the creativity and technology dynamic. Businesses now have the opportunity to promote themselves more creatively over a myriad of platforms and mediums, whether that’s through websites, film advertisements, social media or radio, while addressing a wider range of audiences. This has ultimately contributed greatly to the constant exposure to online content, helping businesses to keep up-to-date with their competition, research the needs of consumers, and re-imagine content to suit their needs.

Amongst all of this, the most interesting phenomenon that stands out to me is how it can be flipped the other way. Because this all sounds amazing, right? How, then, could technology negatively impact the way we create, when it affords all these amazing possibilities?

The Complication Dynamic

Ultimately, everything has a push and a pull; a light side and a dark side. For instance, petrol cars are wonderful for transport, yet not so great for the environment; money can be an incredibly beneficial source but can ruin the lives of so many. While technology and creativity may be compatible in some areas, when we begin to look more closely, it’s easy to spot some of the drawbacks — particularly when it comes to reliance, originality, and human development. A simple and clear example, for instance, is the calculator: many of us rely so heavily on automated calculations nowadays, rather than taking the time to figure it out for ourselves.

Maybe the problem is that now it’s just all too easy. We no longer have to think of content, it’s merely right in front of us. Why bother spending hours trying to develop and nurture our creativity when it’s delivered to us on a silver platter? Given what Espen Brunborg said about how our increasing dependence on machines is ultimately going to be detrimental to our creative practices, we must ask ourselves:

Are we really in control of technology, or has it taken control of us?

The scary thing is, I don't think we have truly seen the peak of this dynamic. What happens to creativity when the generation who has been constantly surrounded by devices since the day they were born, grows up?

Our children are undoubtedly spending more time on screens, whether they’re at home, at school, or with friends, and with “devices becoming a fabric of their lives,” they are consequently lessening the opportunities for them to come up with their own creations. We are so willing to give over our power to these devices, that it may come to a point where creativity “may be harder to find in older children and adults because their creative potential has been suppressed by a society that encourages intellectual conformity.”

Moreover, the best ideas and inspirations often come to us when we are otherwise occupied, such as washing the dishes, going for a walk, staring at the clouds, or being in nature. Our minds simultaneously go blank and become clear — as if waiting for ideas to flood in and take over. Daydreaming is such a subconscious yet fulfilling experience we all unwittingly partake in.

A recent study, written by the Department of Psychology at the University of British Columbia, determined that daydreaming is actually paramount to boosting our creativity. However, with our constant exposure to technology, we are lessening the likelihood of this boosting occurring. While we can sit and mindlessly watch TV, we are constantly fixated upon a screen, restricting any time for our minds to wander, empty, and allow space for ideas. Instead, we need to be nurturing our minds. Why not take the time to stare out the window? Leave your phone behind? Aimlessly gaze at the sky for an hour? You’d be surprised by how much creativity you can inspire when you’re not otherwise occupied by technology.

Where Does The Balance Need To Be?

In the long run, where does this leave us? Have the robots already taken over, as Espen Brunborg suggests, or is there a way to find a medium between technology and human creativity? I think so. While technology is a part of our lives, it is not our life entirely. I think sometimes we forget there is a world beyond our phones, or computers, or the content we see on TV.

Finding A World Beyond Technology

We have already proven that humanity and technology can co-exist. Now it is simply a matter of re-adjusting the scales to make sure that creativity is nurtured and not deterred by either humans or technology. Rather, it is simply influenced. The best way to shift, refocus, and find a balance, is to come back to the physical world — even if for just a moment. At the heart of it, the balance needs to come from within us. Technology is only going to continue to advance, and we, as a society, must find ways to harness its potential while keeping it from hindering our own.

A case study written by Linda Miksch and Charlotte Schulz of Lund University, investigating the phenomenon of a digital detox as a reaction to technology overload, states the following:

“Due to an abuse of digital devices ... and the resulting constant availability and accessibility, the importance of finding a balance in connectivity ... grows.”

Disconnect to Reconnect: The Phenomenon of Digital Detox as a Reaction to Technology Overload

Miksch and Schulz go further as to explain specific actions we can take to limit our digital usage. These include establishing barriers around when, where, and how long we use our devices, creating awareness and living in the moment, and re-discovering the importance of offline activities and mediums. They conclude that while the use of technology itself can become habitual, so too can the implementation of daily actions “to lessen technology usage”. This simply highlights that there is a way to come back.

In fact, the documentary The Social Dilemma, directed by Jeff Orlowski, discusses the powerful impact of simply turning off the notifications on your phone. Think about it; the moment our phones ‘bing’ we jump; we see banners appear on our home screen and get a sudden rush of endorphins. It’s almost like that part of our brains attached to technology, never truly switches off. We are always on alert for the next message, next event, next piece of news. Instead, try turning your notifications off, or putting your phone on ‘Do Not Disturb’. You may even like to only turn off the notifications for a particular app, like Facebook or Instagram. Once you become accustomed to it, it’s astonishing how little you think about your phone, when the anticipation of a message is suddenly removed. Not only can switching off your notifications help you connect with the outside world, but it can also help to build a more harmonious relationship with your phone.

Recommended reading: Are Websites Adding To Consumer’s Health Issues?

Another way to reconnect with the world is, of course, to be in it and around it. Daily walks and exercise are a wonderful way to remove yourself from technology, breathe in nature, and open your mind. There is something so unexplainably calming about walking through a park lined with trees, gazing up, and seeing them softly sway in the wind. It’s almost like an instant sense of feeling grounded; a reminder that everything is okay. Perhaps it’s because nature is so far removed from technology that it shows us there is still life that exists without it. Even just half an hour a day, especially after being in front of a screen for hours at a time, can sometimes be all you need to reset, rebalance, and keep going. In the long run, a daily walk around a neighborhood can not only impact our creativity and imagination but further our mental and physical health and well-being. The good news is, it doesn’t stop here. There are so many actionable changes you can make to nurture the world beyond technology, and by extension our creativity, including meditation and yoga, keeping a journal, or reading.

The question is, how will you do it? Will you embark on a digital detox and go completely offline? Will you be conscious of putting your phone away when spending time with friends? Will you endeavor to find joy and purpose outside of a screen? The actions you choose to take, no matter their scale, will only help us to come back to a space of equilibrium and balance, changing the relationship between creativity and technology for the better. Because in the end, the key to the survival of our creativity starts with us.

Further Reading on SmashingMag:

6 contrarian things our Dev Lead does when updating execs

We are not purists at LinearB. Certainly not when it comes to "methodologies" like Agile or Scrum. We're not bothered with how things are "supposed" to be done. All of those rules are just dogma to us and we don't care.

We believe in lean engineering and we buy-in to a lot of ideas from the Agile Manifesto. But some Agile principles are outdated. Like "The most efficient and effective method of conveying information to and within a development team is face-to-face conversation." Not for us. We embrace asynchronous as the default form of communication within our dev team.