Forminator Crosses 500K+ Installs and Reaches Top-Five Free Form Plugin Status 📈

With over 500,000 downloads, Forminator has quickly evolved into a powerful plugin, beloved for its user-friendly design, extensive features, and robust integrations.

Forminator Downloads
Forminator’s journey from zero to form hero … 500K+ downloads and counting!

How do you grow a plugin from zero to hero and make it shine in a market saturated with plugins? Read on to find out…

Since its inception, Forminator has been consistently evolving, introducing new features and integrations that have significantly enhanced its functionality and user base.

In this article, we take a look at how Forminator became the go-to custom form solution more web developers are choosing to add interactive contact forms, payment forms, polls, quizzes, and more to WordPress sites.

Forminator
Forminator started out as a nerdy superhero before becoming a fully white labeled plugin!

We’ll cover the following sections:

Forminator’s Journey

Forminator began its journey on 17th May 2017, marking the commencement of a project that would significantly impact WordPress form building.

The first Forminator version was released on 20 February 2018 and launched to the world on September 12, 2018.

Here’s a look at the plugin’s journey and key moments:

Releases

2019 Enhancements

Continued Growth in 2020

Expanding the Ecosystem

Recent Developments

Milestones

  • October 2018: Surpassed 4,000 active installations.
  • January 2019: Reached 10k active installations.
  • June 2019: Achieved 20k active installations.
  • July 2020: Crossed 60k active installations.
  • August 2021: Exceeded 200k active installations.
  • February 2023: Surpassed 400k installations.
  • January 2024: Reached a landmark of 500k installations.

The above timeline not only highlights the continuous improvements and enhancements made to Forminator but also showcases the growing trust and reliance of the WordPress community on this versatile plugin.

What Users Like Most About Forminator

“Forminator Pro has been life-changing.”

Jamie J. WPMU DEV Member

So, what makes Forminator so popular?

According to our users, here’s what many like best about Forminator:

1. Comprehensive Free Features

Forminator offers a vast array of functionalities without the need for a Pro upgrade. Users can create custom forms, polls, quizzes, and payment forms at no cost that support integrations with PayPal and Stripe for financial transactions, making the plugin an all-encompassing solution for gathering information, engaging users, and facilitating payments.

2. User-Friendly Design

Forminator boasts a drag-and-drop visual builder that simplifies the process of form creation and customization. The plugin’s accessibility features and intuitive interface cater to both beginners and advanced users, ensuring that adding forms to a WordPress site is simple, easy, and very straightforward.

3. Responsive Support Team

WordPress users rave about our award-winning customer support, which is highly responsive and helpful, and extends not only to all of our products and services, including Forminator, but also anything WordPress-related.

Also, as a Stripe Verified Partner, Forminator benefits from a direct line to additional resources and support. This partnership highlights our plugin’s commitment to provide a reliable service and ensure that users can maximize the functionality of their Stripe integration.

4. Wide-Ranging Integration

Forminator offers seamless compatibility with a plethora of third-party services, including email marketing tools, CRM systems, and project management platforms.

Integration with over a dozen services like HubSpot, Mailchimp, Google Sheets, Slack, Trello, and newer additions like Mailjet (plus over 1000 apps when using Forminator’s Webhooks integration) ensures seamless workflows and enhanced productivity.

Additionally, Forminator’s full-featured API enables connections with a wide range of services and automation tools, enhancing its utility and flexibility.

5. Deep Customization

Beyond basic form creation, Forminator allows for deep customization through a variety of drag-and-drop blocks and field types. Users can tailor forms to their specific needs, whether for GDPR compliance, social media quizzes, or customer feedback.

6. Advanced Functionalities

For users requiring more sophisticated capabilities, Forminator offers advanced features such as e-signature collection, subscription and recurring payments on Stripe, custom login/registration forms, multi-step forms, file uploads, and integrations with many applications and platforms.

These functionalities, available with Forminator Pro, extend the plugin’s utility to virtually any scenario.

Forminator’s Challenges

Forminator’s popularity continues to grow despite having faced challenges and hurdles since launching, such as:

Standing Out in a Crowded Market

The WordPress plugin ecosystem is highly competitive. With almost 60,000 free WordPress plugins listed in the WordPress.org plugin directory and thousands more premium and custom plugins available to extend and enhance the functionality of WordPress sites, it’s tough for any plugin to stand out.

Forminator has continually addressed this challenge by developing unique features and making these freely available where most would charge for them, consistently delivering exceptional, award-winning support to users, and always being willing to actively engage with its user community.

User Feedback and Feature Requests

They say that you can’t please everybody, but we try our darndest to do this.

Handling the diverse needs of our users has required the implementation of multiple feedback systems to prioritize plugin improvements.

We encourage user feedback and feature requests not only for Forminator, but for all areas of our platform, and we do this by actively engaging our user community through our support channels, member’s forums, holding Discussions of The Week (DOTW), running user surveys, and more.

User Interface Usability

Trying to achieve a balance of providing advanced features while remaining easy to use has led to extensive and continuous UX/UI testing and refinements of Forminator’s interface and feature usability by our development team.

For example, to view just how much work has gone into improving the Free version of Forminator alone, check out the plugin’s extensive and fully documented development log on WordPress.org.

As part of our focus and commitment to continually improve Forminator’s user experience and user interface for WordPress users of all skill levels, we provide in-depth and updated plugin documentation, practical tutorials and guides, and an AI-powered knowledgebase.

The Secret To Forminator’s Success

While we’re really pleased with Forminator’s growth to date, achieving success amidst a saturated WordPress plugin market has been no small feat.

Developing Forminator from an idea into one of the “Top 5” form plugins for WordPress is an ongoing effort requiring not only the daily cooperation between all members of our team and feedback from our valued users, but also a comprehensive approach that involves:

  • Performing diligent market analysis to understand the current landscape and identify gaps, trends, and opportunities,
  • Conducting in-depth research of our existing user base to understand their needs, preferences, and pain points,
  • Implementing robust and meticulous tracking of user behavior to understand user interactions with the plugin and which features are being most utilized or neglected.
  • Gathering insights from our analysis, support, and product development teams to prioritize and develop new features and innovative functionalities that will exceed our users’ expectations and deliver greater value than our competitors,
  • Continuously iterating and enhancing the plugin, leveraging user feedback and data-driven decisions.

And finally, and very importantly …

Bundling all of the above into one very robust, professional, and well-supported plugin and then giving it to the WordPress community for FREE!

Forminator plugin banner on WordPress,org
Download Forminator for Free at WordPress.org

Forminator: Looking To The Future

As Forminator’s popularity and usage increases, our plugin development team remains hard at work and committed to achieve the following aims:

Introduce New Free Features

Innovation and user feedback drive the addition of new functionalities. To keep track of new developments and view Forminator’s upcoming features, visit our Roadmap.

Pursue Community-Driven Development

As our entire platform is geared toward helping WordPress web developers and digital agencies grow their business, we value our users’ insights and their experiences, and this significantly influences our development roadmap.

Enhance Integrations

As new technologies and applications emerge, we will continue to expand Forminator’s integrations with key services and platforms to offer more versatility to our users.

Focus on Performance and Reliability

Our plugin development team regularly reviews and optimizes all aspects of Forminator to ensure that as new features and functionalities get added, the plugin will continue to remain fast, reliable, and efficient, whether users choose to download and use the free or Pro version.

Have You Discovered the Power of Forminator Yet?

Forminator’s journey from its initial release to surpassing 500,000 downloads is a testament to WPMU DEV’s commitment to innovation, user satisfaction, and adaptability.

With a focus on user-friendly design and versatility, comprehensive features, and robust integrations, Forminator’s broad feature set and ease of use make it a standout choice for all WordPress users looking to enhance their site’s interactivity, collect payments, and more, all while maintaining a user-friendly and accessible interface.

The future looks promising for Forminator, with plans for new features catering to a wide range of needs, enhanced integrations, and a dedication to performance and reliability.

If you are a current Forminator user, we thank you for helping us reach the 500k download milestone. We truly value your feedback and input into helping us to continually improve the plugin’s features and ease of use.

If you haven’t experienced the power and simplicity of Forminator yet, we invite you to make it a staple in your web development or digital agency’s toolkit. Download Forminator for free or become a WPMU DEV member today and experience Forminator Pro risk-free for 30 days.

We look forward to celebrating 1 million downloads of Forminator with you in the very near future.

Wufoo + Zapier

Wufoo has always been great with integrations. They have integrations with specific apps, like Campaign Monitor, Mailchimp, and Typekit, but they also integrate with Zapier, which is sort of like an integration inside an integration.

That's kinda meta, but the idea is actually pretty straightforward: Wufoo integrates with Zapier, which integrates with a gazillion (yes, I did the math) other apps. That opens up a whole world of possibilities for what you can do with a Wufoo form.

Some interesting ones:

  • Trigger an email to send to someone from Campaign Monitor or Mailchimp when they've submitted the form.
  • Collect submissions in a Google Sheet to build you own database of entries.
  • Automatically create a card in Trello once the form has been submitted.
  • Add the person who is submitting the form to a contact list in Salesforce.
  • Push notifications to Slack once someone completes the form.

Wufoo shared their own list of ideas. Let's sum them up here:

  • Wufoo + your customer relationship management (CRM) tool
  • Wufoo + your email tool
  • Wufoo + your file storage tool
  • Wufoo + your website-building tool
  • Wufoo + your project management tool
  • Wufoo + your calendar tool
  • Wufoo + your spreadsheet tool

That one about website-building tools is pretty sweet. This lets Wufoo hook up to something, say WordPress, so that you can do something like publish a new page for every submission. Think about that. You have one integration to send an email to the user when they submit the form and perhaps it contains a link to a personalized page. Voltron powers, unite!

The post Wufoo + Zapier appeared first on CSS-Tricks.

Customer Satisfaction Surveys with Wufoo

I was once tasked to create a makeshift customer service survey that would allow an employee to receive a customer call and send a survey to the custom once the call ended. The goal was to track customer satisfaction, which is a totally legit thing to want.

There are some solutions out there that do this out of the box. The problem was that my client neither had the desire or budget to use them. They did, however already use Campaign Monitor for sending emails and Wufoo for embedded forms. I figured, hey, if MacGyver can create complex gadgets out of bubble gum and paper clips, then I can cobble something together with these two robust tools. Right?

Right!

Knowing the data

The biggest challenge for a phone call is that it's sometimes difficult to track down an email address during the call. Without that, there's nowhere to send the survey, so that's a big bummer. That means the employee needs to capture the address, whether it's getting a custom ID at the start of the call or straight up asking for it.

I decided I would spin up Wufoo to create an internal form that employees can use to capture the data. Nothing fancy, only the following fields:

  • Employee Name: Used to associate the employee with the call
  • Customer Name: Used to personalize the email sent containing the survey link
  • Customer Email: Used to send the survey link

Wufoo makes this trivial, of course. Create a new form, add a few text fields, copy and paste the snippet onto a page. Voilà! We have a form! We could make it a little simpler (and dummy-proof) by creating a select field containing all employee names so the data remains consistent. We can also make the fields required and use Wufoo's built-in validation to ensure the email address is properly formatted.

There's also a lot of flexibility with the styling to boot, meaning the form can look like a native part of the site.

The employee can now fill that out during the call and submit it once the call is done. Plus, the form is embedded on a private page that can't accidentally get out to others.

Sending the survey

Did you know Wufoo can auto-send emails anywhere once a form is completed? Well, now you do!

This is super handy for most cases and I really wanted to use it for this task, but decided to go with Campaign Monitor because there's one little snag which is...

Each employee needs a unique survey form

Yep, that's a thing. Otherwise, we'd have to ask the customer to identify the employee's name in the survey, which we can't expect them to know. Sure, we could use another select field, but that requires the customer to recall the name as well, and not having the employee name makes it difficult to associate customer satisfaction results with specific employees for tracking.

So, the email needs to contain a unique link that goes to a form that's associated with a specific employee. Again, there are solutions for this stuff, but we're MacGyver'ing this thing.

I'm so glad Wufoo makes building forms so simple. All I needed to do was create one form, duplicate it for each employee, and change the employee value in each one.

On that note, we don't necessarily need to display the employee's name in the survey form. Wufoo accepts custom CSS which means we can hide any field! Plus, it allows us to pre-populate a field, so that gives us hidden fields that already contains the values we need to associate the survey data with a specific employee and create a webpage containing the form for that employee. 💥

Hidden fields are, well...hidden!

Now that there's a survey for each employee, all I needed to do was create webpages where I could embed each employee form and use those as the survey links.

Here's the flow:

Auto-sending the survey link

Let's go back to the first form for a moment. Remember, that's the one an employee fills out and submits once the call has ended. This should send an email to the customer containing a link to the webpage that has the survey form for that employee.

Campaign Monitor can segment lists by custom variables. In other words, we can create one list that contains all of the customers who have called in and create sub-lists that are divided by employee since we have that as a value in the internal employee form. And, since Campaign Monitor and Wufoo play nice together, all of the data we capture is contained in both places.

The other thing Campaign Monitor can do is trigger emails to send based on conditions. So, if the employee submits the internal form, Campaign Monitor can be configured to send a specific email template/campaign to a new subscriber that is added to the list. If we set up a trigger to send an email to any new customer who is added to the list, we can personalize the email to contain the link for the employee who took the call.

Watch the data roll in!

Great! We have a form employees can use to send a survey, surveys set up on webpages for each employee, and an auto-triggered email that's sent to a customer containing the survey link for the employee who submitted the internal survey.

All that's left is to monitor the data and — wouldn't you know it — Wufoo has reporting built right into it where all of that can be accessed and monitored 24/7. Heck, it even permits us to create custom reporting dashboards on a per-survey basis.

Wrapping up

Was this the best way to hack things together? Probably not. Is it bulletproof from incorrect data or misuse? Not entirely. But the fact that Wufoo could intervene at all and is flexible enough to power this sort of thing is awesome. It's more than awesome; it's amazing. It sure wasn't intended to be used that way, but it did the trick anyway.

Thanks, Wufoo!

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