Compare the Best Broker to Sell Your Ecommerce Business

Our recommendation for the best broker to sell your ecommerce business is Dealflow Brokerage because of its high success rate, extensive investor network, and exit planning expertise. Get your free valuation today

Selling an ecommerce business on your own is a complex and time-consuming task. You need to find a buyer, negotiate the deal, and go through the legal steps associated with selling a business.

Ecommerce business brokers simplify this process by doing all the heavy lifting for you. From finding qualified buyers to escrow services, exit planning, and more, they’ll ensure you get maximum value on the sale. 

The Top 5 Best Brokers to Sell Your Ecommerce Business

We’ve identified the five best ecommerce brokers on the market today. Dealflow Brokerage is our top recommendation for most ecommerce sites because they help you plan your exit and find buyers willing to pay top dollar for your business. Find out what your online store is worth today.

Company logos for our best broker to sell your ecommerce business reviews

Continue reading to find the best broker to sell your ecommerce company.

Match Your Scenario to the Right Broker For Selling Your Ecommerce Business

During our extensive research process, our team at Quick Sprout identified the most common scenarios for people wanting to sell their ecommerce business. If you see a scenario below that best fits your needs, you can jump straight to that section to see the best brokers for your specific needs. This is the fastest and easiest way to find the right ecommerce broker.

You’re ready to sell your ecommerce business right now

Best Option: Flippa

If you’re ready to sell and want to get your ecommerce business listed immediately, Flippa is the fastest and easiest way to get exposure. The average sale time is one month, and your business will be on an open marketplace of over 300,000 buyers, increasing your chance to sell sooner than later. Flippa also offers free escrow services and negotiation tools so you can manage everything through a single platform. 

Another Great Choice: Website Properties

The average time to sell an ecommerce business with Website Properties is six to eight weeks. This is very fast compared to alternatives on the market, especially since you get such high-quality service throughout the process. This broker doesn’t cut corners and still knows how to get your online business sold quickly. 

If you’re ready to sell now, consider brokers with:

  • High success rates: High success rates typically mean you won’t have to switch brokers or platforms and further extend the process.
  • Quality buyer pools: Fast access to qualified buyers is one of the best ways to sell your ecommerce store quickly.
  • Average sale time: While every listing differs, the average will give you a good idea of how long your ecommerce store might be on the market.
  • Streamlined sales process: See how many steps you need to go through to get your store listed and in front of buyers. 

You need some help with exit planning for a future sale

Best Option: Dealflow Brokerage

Dealflow Brokerage has several different exit planning options, each with a higher level of involvement from a dedicated mergers and acquisitions advisor. They provide monthly coaching services to ensure you do everything possible to set your online store up for maximum value. 

This is a great way to identify both risks and opportunities in the market. The services also include a full exit plan audit, a detailed list of action items, and exit roadmapping—all leading up to the official listing and sales process.

Another Great Choice: FE International

As an M&A firm, FE International specializes in maximizing the value of your online store. They’ll handle all of this for you, so you can continue running your business while they work behind the scenes to prepare for the sale. FE International provides exit planning services along with legal structure, due diligence, strategic negotiations, and everything else you need to get ready to sell. 

If you need exit planning help, pay attention to:

  • Coaching: Sometimes exit planning comes in the form of a report or checklist, but the best services provide ongoing coaching.
  • Timelines: It can be a red flag if the broker wants you to sell immediately instead of planning a proper exit strategy.
  • Fine print: If you’re going to use a broker’s exit planning services, you may also need to use them when it’s time to sell. 

You want to manage the deal on your own through a DIY brokerage

Best Option: Flippa

Not everyone wants to work with a dedicated advisor to sell their ecommerce business. This is especially true for smaller ecommerce stores and owners who don’t want to pay higher commission fees. If you fall into this category, Flippa is the best marketplace option for your ecommerce store.

The commission fees start at 10%, even for ecommerce sites sold for under $50,000. Other brokerages take 15% for similar sales prices. You can also access free escrow services with your Flippa listing package.  

Another Great Choice: Empire Flippers

Empire Flippers is another excellent DIY solution for ecommerce businesses that want to go through a marketplace. They’re great at vetting buyers, so you’ll never hear from people who are just window shopping and aren’t actually interested. Beyond the DIY approach, Empire Flippers provides you with different ideas and unique deal structures to help finalize the sale. They’ll even contact your web host on your behalf once the deal goes through to ease the transition. 

If you prefer a DIY approach to selling your ecommerce business, keep an eye on:

  • Marketplace listings: Check the existing ecommerce listings on the marketplace to see how other businesses are positioned for success. 
  • Listing process: There should be a clear and guided step-by-step process for you to follow as you’re entering the information. 
  • Valuation tool: If you’re doing this on your own, you want to make sure you get a good valuation to ensure you’re not overpriced or leaving money on the table. 
  • Services: While you may want to do some of the work on your own, it’s nice to know your broker is there for support if you have questions or need help. 

You’re looking for access to qualified and motivated buyers

Best Option: Dealflow Brokerage

Dealflow Brokerage has an investor network of more than one million buyers, and they’ll list your business for sale on their own platform and third-party networks. But what really separates Dealflow Brokerage from the crowd is how they actively reach out to qualified candidates instead of just letting your listing sit dormant online for people to find. 

Another Great Choice: FE International

FE International has a global network of more than 80,000 pre-qualified buyers. These buyers represent more than $41 billion in capital. This broker boasts an impressive 94.1% sales success rate, so you know that they’re connecting clients with the right buyers. 

If you need help finding qualified buyers, consider:

  • Total exposure: Assess how many total buyers the broker has access to.
  • Listing platforms: Find out how many networks and websites your site will be listed on.
  • Confidentiality: If you don’t want employees, customers, or competitors to find out you’re selling, you must evaluate how the broker keeps your information private while still gaining exposure and interest. 
  • Success rate: The success rate speaks for itself, as it’s an excellent indication of how well a broker can actually find buyers for you.

You want an accurate valuation to ensure you’re getting maximum value

Best Option: Dealflow Brokerage

Deaflow Brokerages provides free business valuations for ecommerce sites. There’s no commitment and zero upfront cost to see how much your business is worth. In addition to getting an accurate valuation of your business today, Dealflow Brokerage will also let you know if it’s the right time to sell based on the stage of your online store and the overall market conditions. They can help you get maximum value by telling you when it’s the right time to sell. 

Another Great Choice: Empire Flippers

Empire Flippers has a free and simple valuation tool to help you discover what your business is worth. They use a proven formula based on net profit and a specific multiple that varies based on other factors you provide. The cool part about Empire Flippers is the valuation tool accounts for all of your revenue channels and monetization models. But you will need to create an Empire Flippers account to get the valuation.

When you’re getting a valuation for your ecommerce business, look for:

  • Methodology: Some brokers use the same formula for all valuations, while others take the time to run comprehensive audits to ensure the valuation is more precise. 
  • External factors: Looking at market behavior and other business sales is important, as it’s more accurate than simply looking at your company’s revenue. 
  • Consultation vs. DIY: You can get a valuation using a free online calculator or by scheduling a consultation with a dedicated advisor. 

Brokers for Selling Ecommerce Business Company Reviews

Continue to read our in-depth reviews of the best brokers for selling your ecommerce business. Every option on our list is a quality candidate to consider, but each one stands out for a specific reason or scenario. As you read these reviews, you’ll learn more about each broker’s strengths, as well as any potential drawbacks. We’ll also cover the costs associated with each ecommerce broker. 

Dealflow Brokerage – Best for ecommerce exit planning

Dealflow Brokerage, one of the best brokers to sell your ecommerce business

Dealflow Brokerage is an experienced mergers and acquisitions advisory company specializing in online businesses. They boast a 93% success rate and have access to more than one million potential buyers within their investor network.

Its white-glove service makes Dealflow Brokerage stand out from the crowd. Unlike other brokers that just want to sell your business as quickly as possible to earn a commission, Dealflow Brokerage will advise you on whether or not this is the right time to sell. 

If it’s not the best time to sell, Dealflow Brokerage will actively work with you to find ways to improve the value of your ecommerce business—helping ensure maximum sales value. 

It’s worth noting that Dealflow Brokerage is typically a better option for well-established ecommerce sites looking to sell for millions of dollars. While they work with smaller sites, it’s probably unnecessary for you to go through this process if you’re only trying to get a couple hundred thousand for the sale. It’s also worth noting that if you do sign up for the exit planning service, Dealflow Brokerage has the first right of refusal when you decide to officially sell. 

What Makes Dealflow Brokerage Great

The exit planning services at Dealflow Brokerage are second to none in this industry. So if you’re not quite ready to sell today but want to position your ecommerce business for maximum value over the next year or so, Dealflow Brokerage has you covered.

They offer three different exit planning packages for ecommerce businesses in different stages. The first option is more of a DIY approach that helps walk you through the steps for your exit plan. The second tier is a two-page exit plan that includes your existing business valuation and a checklist of action items to complete.

Dealflow’s top-tier exit planning service comes with a 20-page report and a dedicated senior advisor that will coach you through the process on a monthly basis until it’s time to sell. Once the business is ready, Dealflow Brokerage can take the reins and actively find buyers in their network. 

Dealflow landing page for selling your website with an explanation of how Dealflow Brokerage is different from other brokers
Work directly with a mergers and acquisition specialist from Dealflow to plan your exit to perfection.

The full exit planning service starts at $3,500 for your 20-page report and $600 per month for ongoing coaching. They’ll also take a commission when your business sells, and the percentage depends on the sales price. 

Flippa – Best online marketplace to sell your ecommerce business

Flippa, one of the best brokers to sell your ecommerce business

Flippa is arguably the most popular and well-recognized marketplace for buying and selling online businesses. It stands out from alternative marketplaces for its simplicity, reputation, and low fee structure.

For those of you who are ready to sell and want to get your ecommerce business listed ASAP, Flippa is undoubtedly the way to go. 

Any online store, regardless of revenue or asking price, can list on Flippa. So whether you’re a small shop that just wants to cash out for $250,000 or you’re a big player selling for $10 million, you can use Flippa as your brokerage. 

In addition to the marketplace, Flippa offers free escrow services and other useful tools, including NDAs, confidentiality agreements, legal templates, and more. The downside of using an online marketplace alone is that nobody is actively finding buyers for your business. The hand-picked buyer service is only available if your business is worth over $10 million. 

What Makes Flippa Great

Flippa has become such a reliable source for buyers who want to purchase online businesses. This popularity and strong reputation are great news for sellers—since you’ll be listing your online store where buyers come first.

The marketplace has over 313,000 buyers, and nearly 275,000 online businesses have been sold through Flippa. Ecommerce is one of the most popular categories on the platform. 

While nobody is actively reaching out to buyers on your behalf, Flippa’s unique algorithm does make it easier for buyers to find your listing based on what they’re looking for. You can negotiate with buyers directly through the platform as well. 

Flipps business valuation tool
Flippa’s industry-leading marketplace makes it easy to sell your ecommerce business online.

Listing packages start at $39, and Flippa’s success fees range from 4% to 10%, depending on the sale price. If you find a comparable platform offering a lower success fee, Flippa will beat it by 1%.

FE International – Best for ecommerce sites that also do wholesale and retail

FE International, one of the best brokers to sell your ecommerce business

FE International is a global mergers and acquisitions advisor that has successfully brokered over $1 billion in acquisitions. They provide all of the accounting, valuation, and technical expertise in-house to ensure you can successfully sell your ecommerce store in a timely and efficient manner.

This is an excellent option for ecommerce sites that have complex operations or want to sell for high prices. But one unique standout of FE International compared to every other brokerage we reviewed is its ability to accommodate online stores that also operate offline. 

As long as 50% of your sales are online, FE International will qualify you as an ecommerce store. If the rest of your revenue is coming from retail, wholesale, or another revenue stream, they’ll know how to position your listing to target the right buyer pool.

FE International is better suited for larger ecommerce operations that are well-established and flowing cash. If you’re a small startup or not ready to list for more than $2 million, you’ll probably find other solutions on our list a bit more fitting for your needs. 

What Makes FE International Great

FE International has different buyer pools willing to invest and purchase ecommerce businesses. They know what types of businesses their buyers want and what their strengths are. 

So let’s say you specialize in wholesale but also operate a DTC online store. For some buyers, those are two different businesses. But FE International can help you position yourself appropriately, appealing to the right type of buyer who knows how to handle both ends of the operation.

They can even work with you if your operation is a mix of B2B ecommerce, DTC ecommerce, consumer retail, and wholesale B2B retail. So if part of your business sells online through Amazon and Walmart and the other part is a storefront chain, FE International can still broker the deal and manage all of the complexities associated with it.  

FE International landing page for selling an ecommerce business
FE International has more than a decade of experience selling ecommerce businesses for maximum value.

Pricing for services and commissions is not available online. But you can reach out to FE International for a free valuation and consultation and inquire about those rates during your call. 

Website Properties – Best for Selling Amazon and Shopify Businesses

Website Properties, one of the best brokers to sell your ecommerce business

Website Properties has over 20 years of experience brokering online businesses. They boast an impressive 90% deal closure rate and have facilitated over $550 million in gross sales.

While Website Properties is a great broker for selling any type of online store, this brokerage specializes in Amazon and Shopify businesses. They’ve learned through years of experience that these types of businesses are in high demand from investors, and they know how to facilitate those sales. 

It’s worth noting that the list of buyers they work with is a bit smaller compared to other brokerages. However, the list is much more targeted. So don’t let that throw you off if you’re just comparing those numbers side by side. 

What Makes Website Properties Great

When you work with Website Properties, you’ll get a white-glove touch from their team of experts. Their small team approach takes the time to understand your needs so they can find qualified buyers.

Website Properties has a private list of 35,000 buyers that they deal with. So when they see an Amazon or Shopify business, they know exactly who to pick up the phone and contact. 

This starts with a free evaluation. From there, they’ll prepare a narrative that introduces your company to prospective buyers. Then Website Properties will market the listing, find buyers, and manage the entire sales process—all while maintaining confidentiality for you and your business.

Website Properties landing page for selling websites online
Website Properties knows how to capitalize on the high demand of Shopify and Amazon businesses.

You can get a free valuation from Website Properties to find out how much your ecommerce business is worth. Commissions are based on successful sales, and rates vary based on the sales price. 

Empire Flippers – Best for selling ecommerce sites with multiple revenue models

Empire Flippers, one of the best brokers to sell your ecommerce business

Empire Flippers is an online marketplace for buying and selling online businesses. More than $400 million in sales have been brokered through this company.

What makes Empire Flippers unique compared to similar marketplaces is its ability to provide accurate valuations for online stores with unique revenue models. 

For example, maybe you’re selling products through a traditional online store, but you also make money through affiliate marketing and advertisements. Or maybe you sell subscription box services online but also sell one-off items through Amazon. Empire Flippers takes all of this into consideration when they’re coming up with a valuation and positioning your business for sale on the marketplace. 

Just note that Empire Flippers does have other listings for online businesses that fall outside the scope of ecommerce. So ecommerce isn’t their only area of focus. It’s also worth noting that at 72%, Empire Flippers has a lower success rate than other options on our list. 

What Makes Empire Flippers Great

When you’re going through the valuation and listing process on Empire Flippers, you’ll be walked through a series of questions related to your online store. But unlike similar tools on the market, Empire Flippers lets you account for all of your revenue models in a DIY approach. 

So you’re not forced to pick just one area of your online business. All of your online sales channels and monetization methods are included. 

This includes traditional ecommerce, Amazon FBA, Amazon associates, display advertising, subscription services, subscription boxes, dropshipping, and more. Maybe you offer software, SaaS, or digital products too. Empire Flippers is perfect for anyone who falls into one or more than one of these unique categories. 

A list of monetization methods to select when selling your website with Empire Flippers
Selecting all of your revenue models is the first step to selling an ecommerce business through Empire Flippers.

Commissions start at 15% for sales under $700,000. They drop to 8% between $700,000 to $5 million and are further reduced to 2.5% if your ecommerce business sells for over $5 million. 

Quick Sprout Broker to Sell Your Ecommerce Business Related Content

To help assist you even further, we have some additional resources related to ecommerce brokers, business brokerages, and selling your business. Check out these guides and reviews below:

Brokers to Sell Your Ecommerce Business Guides and How-Tos

Brokers to Sell Your Ecommerce Business Related Top Lists

The Top Brokers to Sell Your Ecommerce Business in Summary

The best business brokers to sell your ecommerce business help simplify the sales process and set you up for success. Some are great for simple marketplace listings, while others are better for guided exit planning and buyer outreach. You’ll even find some that specialize in specific types of online stores, like Shopify or Amazon.

Dealflow Brokerage will be the best ecommerce business broker for most sellers. They have a high success rate and offer a range of exit planning solutions to ensure you get top dollar for the sale. 

WIN a Share Of $10K This #HostingMonth!

Call us crazy, because we’re giving away $10,000 worth of WPMU DEV credit this April – ALL in the name of hosting.

That’s right, we’re officially labeling April #HostingMonth here at WPMU DEV, and to celebrate we’re giving away a cool $10K!

But before we get to that…

We know things REALLY suck big time in the world right now, but we decided the best thing we can do for our community and members, is to continue to do what we do best:

Drop some good ol’ WordPress knowledge, and introduce you to some kick-ass tools.

Hopefully putting a smile on a few faces while we do so. So we hope you embrace this promotion in the spirit it was originally intended, and let’s have a bit of fun!

It All Started Earlier This Year…

February 4th, at 3.41pm to be exact. It was at this time the blog team received an out of the blue message from CEO James on Slack.

In a nutshell, he wanted us to come up with a way to make the “techier” side of WordPress hosting more accessible to our audience, and the wider WP community.

The idea being to better educate people about the technical aspects of hosting – so they could take advantage of different hosting tools and the benefits they provide.

We also wanted a fun and light-hearted way to make more people aware of our new managed hosting service, which we released September last year.

And So #HostingMonth Was Born!

An entire month of hosting related articles published on the blog – as well as some fun competitions and giveaways on the side.

And well… since you’re reading this post I can officially confirm #HostingMonth has come to fruition!

Here’s How it’s Gonna Work…

As already mentioned, throughout the month we’ll be publishing a range of blog posts (3 per week) around the topic of hosting.

Here’s a peak at some of the topics you can look forward to:

“Achieving The Lowest TTFB in WordPress Doesn’t Have To Byte”

“What The Heck is IPV6 and Why Should You Care?”

“WAF: The Site Security Guard You Never Knew You Needed”

“The Complete Guide To Local Development”

“Why Keeping Your PHP Up To Date is So Important”

“Types Of Hosting Compared: Which is Right For You?”

More to come!

*You’ll be able to view each post once they go live.

While all of this is happening, we’ll also be posting plenty of hosting related content on our social media channels – as well as running a few epic giveaways.

Speaking of those EPIC giveaways!

Here’s WHAT you could possibly win this #HostingMonth and HOW to get yourself in the draw:

3 Easy Ways To Win a Share Of $10K WPMU DEV Credit This Month

Dev Man is excited for #HostingMonth
Dev Man will be your host this #HostingMonth.

1.Subscribe To Our Blog (5 Chances To Win!)

EVERYONE who subscribes to our blog this month has a chance to win one of five prizes of $1,000 WPMU DEV credit.

You can subscribe by entering your email address into the form below, and you’ll find a blog subscription form at the end of all our articles.

Already subscribed? Just enter your existing email. This will set off an alert (telling us you’re already subscribed) for our email tech wizards, who’ll then ensure you’re included in the draw.

*Five winners from the blog email list will be drawn at random on 04/30/20.

Winners will be notified via email, and if you’re already a member, someone from our sales team will add the $1,000 WPMU DEV credit straight to your account.

If you’re not currently a member… we’ll email you instructions on how to create a new WPMU DEV account, and start a free trial. Once you’re all set up, you’ll receive your credit.

WIN a Share of $5K
This #HostingMonth!

Subscribe to our blog this #hostingmonth for a chance to win one of 5 prizes of $1,000 WPMU Dev credit! Learn More.

2.Enter Our Weekly Instagram and Facebook Caption Contests (4 Chances To Win!)

*Starting Next Week

Every week we’ll also be running a “caption contest” on our Facebook and Instagram pages.

The competition is as simple (and fun!) as it sounds… we post a selected picture… you give it a creative and/or hilarious caption.

We then pick our favorite at the end of the week, and if yours is the lucky choice, you walk home with an easy $1,000 credited to your WPMU DEV account.

We’ll be announcing a $1K winner every Friday (starting Friday the 10th) until the month comes to a close. Winners also expect a WPMU DEV team member to slide into your DM’s to ensure the $1,000 is credited to your account ASAP.

As mentioned, if you’re not yet a member we’ll guide you through the process.

*Note: Our giveaway is not sponsored, endorsed, or associated with Facebook or Instagram. 

3.Retweet Any #HostingMonth Post On Twitter (4 Chances To Win!)

*Starting Next Week

Finally, if you follow us on Twitter over the course of the month, we’ll also be giving away four $250 WPMU DEV credit prizes.

Simply retweet any Twitter post of ours that contains the hashtag “#HostingMonth”. The more posts you retweet, the more chances you have… Simple as that!

As with our FB and Instagram giveaway, winners will be announced every Friday, and can expect a DM, and to receive their credit ASAP.

#HostingMonth Bonus: Unlock an Extended 3 Month Free Trial!

On top of our insane $10K giveaway and all the fun we’re having on social…

We’re also giving away 3 month FREE WPMU DEV trials (extended from 7 days) to all new members who sign on with us during Hosting Month.

That way, after diving into our fantastic posts on hosting this month, you can also give our managed hosting a 3 month test run – for free!

You can unlock this special offer by clicking this coupon link. Once you’ve done so, you’ll be taken to our membership sign up form (see below).

a preview image of how our discount coupon works

At the top of the form you’ll then see a message saying you’ve unlocked your 3 month free trial.

You’ll also find coupon links in all of our #HostingMonth posts, so if you’re not quite ready to take the leap, you have a good month to think about it!

Unfortunately, this is only available to new members (gotta pay the bills somehow!) but if you are an existing member and refer just 3 people who eventually become members, you can get 3 months free yourself (12 months free for 10 referrals, or a lifetime for 25!)

Plus when recommending WPMU DEV you can use the 3 month free trial and this giveaway as bait!!! Mwahahahah.

By The Way, a WPMU DEV Membership Gives You So Much More Than Just Our Hosting…

Mindful Dev Man holds the hosting in his hand
The value you get with a WPMU DEV membership will have you floating on cloud 9.

You can also expect:

  • $30 bonus hosting credit per month for the LIFETIME of your membership (automatically gives you 3 bronze level sites for free!) Locked in forever, even when there’s a price increase or change of plan!!!
  • Instant access to our entire lineup of award winning premium WordPress plugins.
  • 24/7 dedicated, highly rated support from our superhero crew.
  • A free look at the brand new Hub 2.0 Beta (our WP site management tool).

ALL FREE FOR 3 MONTHS!

Well, that’s about all the craziness we can fit into one campaign…

Let’s wrap this thing up with some questions y’all will probably have about this madness.

#HostingMonth Q&A

What Can $1K WPMU Dev Credit Actually Buy Me?

Many things my friend… here are a few examples:

  • Free membership months – For example, a WPMU DEV membership is currently $49 per month, so if you do the math, that $1K credit (plus the initial free 3 months) earns you a FREE membership for almost 2 years!
  • Hosting credit – With the $1K you could potentially host one gold level site ($50 per month, the second highest plan we offer) FREE for over a year and a half!
  • Your WPMU DEV credit can also go toward add-ons like extra CDN bandwidth and Snapshot (our backup plugin) storage.

What if I Despise Hosting? Should I Avoid The Blog This Month?

Probably a good idea…

No, but in all seriousness, we’ve been working hard on making these posts as entertaining and informative as possible.

And don’t worry, there will still be plenty of non-hosting content for you to enjoy throughout the month. :)

How to Setup a Business Voicemail Greeting (with Examples)

When you call a business phone number, you are often greeted with an automated voicemail greeting that helps guide you through the phone directory and next steps.

These voicemail greeting makes your small business look professional, and they can help increase sales as well as boost customer satisfaction.

In this article, we will show you how to set up a voicemail greeting for your online store, business, or blog. We’ll also show you the best voicemail greeting examples that you can use as a template.

Setting up a voicemail greeting for your business

Why Voicemail Greeting is Important for Your Business?

More than 88% of local searches on mobile devices end up in a phone call. Mainly thanks to the nifty click to call buttons that appear in Google local search results.

Click to call button in mobile search results

For many small businesses, it may not be possible to answer all the calls immediately. Sometimes customers may call after business hours, and you may be busy or have no staff available at that time.

This is where your voicemail greeting comes in.

For many customers, this will be their first contact with your business. Not setting up a voicemail greeting can cause you to lose a customer to your competitor.

On the other hand, not getting the voicemail greeting right can also have serious consequences. Customers may hang up, not follow through, or simply reach out to your competitors.

That being said, let’s take a look at how to properly set up voicemail greeting for your online business.

The Best Way to Set up a Voicemail Greeting

Normally, small business owners use a landline or mobile phone number to manage calls. While it may get the job done, they do not allow you to properly manage business calls or set up an effective automated voicemail greeting.

The best way to manage business calls is by using a business phone service. A lot of small businesses use a virtual business phone number because it lets them effectively manage business calls without sacrificing their privacy.

Unlike a landline or mobile number, it uses the internet to manage calls. The official term for this technology is called business VoIP phone service (Voice over Internet Protocol).

Using a business phone service gives you the following advantages over the landline and mobile.

  • You can set your business hours and record different voice greetings to be played based on the time of the day.
  • You can set up auto attendant, add extensions to route the calls, let users leave a voice message, and more.
  • It works on your computer, tablet, a desk phone, and even on your mobile phone using apps.
  • Multiple users can use the same phone number regardless of their location.
  • You can easily give access to new employees without calling in a technician or buying new equipment.

We recommend using Nextiva because it is the best business phone service provider on the market. They offer a comprehensive set of features with an easy to use web-based admin panel and apps for your phone.

Nextiva

We use Nextiva in our business to manage calls for WPBeginner and other Awesome Motive properties.

If you want a different solution, then take a look at RingCentral. It is another great business phone service. They offer an incredibly feature-rich platform, with lots of tools to manage voice greetings, auto-attendants, voice messages, call transcripts, and more.

Once you have set up a business phone service, you can set up voice greetings using their easy to follow settings.

Voice Greeting Examples for Businesses

There are some basic rules that you must follow to create the most effective voicemail greetings.

  • Avoid cliches like ‘Your call is important to us’ they are overused and don’t feel sincere anymore.
  • Make sure that your voicemail recording sounds friendly and personal.
  • Try not to sound like you are reading from a script.
  • If you can, then hire a voice artist to help you record voicemail greetings. You can even find someone on Fiverr.
  • Make sure that your voicemail provides important information like business hours and contact information.

Following are some voicemail greeting templates that you can use for your business.

Off Hours Voicemail Greeting Examples

This voicemail greeting will be played when customers call you after business hours or during weekends. Make sure that this voicemail greeting informs users about office hours, alternative ways to reach customer service, or store location.

“Hi, you’ve reached [business name]. We are available by phone from [9 am] to [6 pm] [PST] Monday to Friday. You can also use the contact form on our website, [www.example.com] to leave us a message and we’ll get back to you via email. If you’d like us to call you back, then please leave your name and number after along with a short message, and our team will get back to you as soon as possible.”

“Hi, you’ve reached [business name]. We are currently unable to answer your call. Our office hours are [business hours] Monday to Friday. Our store at [store location] remains open for customers during weekends. You can also contact us via live chat on our website [www.example.com] [24 hours a day 7 days a week]. If this is not urgent, and you’d like us to callback then please leave your name and number after the beep.”

As you can see both examples deliver important information and offer customers alternate ways to contact via live chat or contact form.

Vacation Voicemail Greeting Examples

These greeting messages can be recorded during the holidays.

“Hello, you’ve reached [business name]. Our team is currently out of the office to spend holidays with friends and family. We’ll be back to work on [day and time]. Please leave us your name and number and we will get back to you ASAP. [Happy Holidays (or suitable greeting for that holiday)]”.

“Happy holidays! Our team at [business name] is away until [date]. If you are an existing customer, you can still open a support ticket on our website, we will try to get back to you within the next 24 hours. You can also contact us via live chat or contact form on our website [www.example.com]. If it is not urgent, then you can leave us your name and number after the beep. We will return your call as soon as possible.”

“Hi, you have reached [company name]. We are closed for (holiday name) and will get back to work on [date and time]. If you need an urgent response you can email us at (email_address) we will try to answer all emails within 24 hours. You can also leave us a message and we will get back to you after the holidays (Happy New Year / Holiday)”.

As you can see these voicemail greetings provide customers as much information as possible. These greetings also ensure that customers know how to get a quicker response using alternate contact methods during the holidays.

Away / Busy Voicemail Greeting Examples

If you are busy, away, or understaffed and cannot answer the customer calls immediately, then you can use these greetings as an example.

“Hi, you have reached [business name], we are unable to take your call right now but we would love to call you back ASAP. Please leave us your name and number after the beep.”

“Hi, we are currently away from the phone. If it isn’t too urgent, then you can email us at (email address). Otherwise please leave your name and number after the beep and we’ll call you back right away.”

If you are the only person answering calls, then you can make it a personal voicemail greeting.

“Hi, you have reached (Your Name). I am currently unable to answer the phone. You can send me an email to (email address) or you can leave your name and number after the beep and I’ll call you back as soon as possible.”

Test and Improve Your Voicemail Greetings

Another great reason to use a professional phone service is that you can track all your calls and view detailed reports about them. For example, this is how Nextiva’s call analytics page looks like.

Call analytics page in Nextiva

You would need to track how many users hear each voicemail greeting and how they responded. Voicemail greetings with a higher score of customers leaving a message are working efficiently.

Voicemail messages that are not even heard completely are a failure.

We recommend trying different voicemail greetings to find the perfect balance. Updating your voicemail greeting periodically can also help you fill communication gaps that you didn’t even know existed.

Follow up Your Voicemail Messages

Now that you have set up balanced, informative, and friendly voicemail greeting, the next step is even more crucial.

What happens after a customer leaves you a voice message?

If you are using a professional business phone system, then you’ll be easily able to track and respond to those messages.

Make sure that you and your staff are equally well prepared for a quick followup. A prompt callback goes a long way in strengthening business relationships and closing sales.

We hope this article helped you learn how to set up voicemail greeting for your online business. You may also want to see our guide on how to create an email newsletter for your business.

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The post How to Setup a Business Voicemail Greeting (with Examples) appeared first on WPBeginner.