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June 26, 2024

7 Best WordPress Support Agencies for 2024 (Expert Pick)

At WPBeginner, we receive many requests from readers asking us if we recommend any support agencies for WordPress maintenance and management services.

From our own experience of running multiple WordPress websites, we know that it can be tricky to handle everything behind the scenes. This includes keeping WordPress, plugins, and themes updated, fixing bugs and issues, optimizing your site for performance, and more.

This is where WordPress support and maintenance services come in handy. We’ve carefully hand-picked some of the best agencies you can hire to maintain your WordPress site. Plus, we’ve investigated the best options for all kinds of users, from small business websites to more complex sites.

In this article, we will show you the best WordPress support agencies you can choose for your business.

Are you in a hurry and want to pick a WordPress support agency? Here’s a quick overview of the top agencies we’ve reviewed:

Agencies	Focus	24/7 WordPress Support	Starting Prices
🥇 WPBeginner Pro Maintenance Services	Beginner & Intermediate Users	✅	$69 per month
🥈Seahawk Media	E-Commerce & Business Websites	✅	$49 per month
🥉WP Buffs	Complex Websites	✅	$79 per month
GoWP	All Levels	✅	$39 per month
FixRunner	Small Businesses	✅	$49 per month
WP Fix It	All Levels	✅	$27 per month
TemplateMonster	WordPress Themes & Plugins	Limited	$67 per month

How We Tested and Reviewed WordPress Support Agencies

Finding the perfect WordPress support agency can be overwhelming and frustrating. You need a reliable partner who understands your website’s complexities, offers responsive support, and fits your budget.

Here are some of the factors we considered in our rigorous testing process to ensure we recommend only the best WordPress support agencies for your website:

Features and Services: We evaluated each agency’s range of services, including core maintenance tasks like backups, security updates, and performance optimization. Additionally, we looked at more specialized services like plugin troubleshooting, theme customization, and on-demand support.
Expertise and Experience: A top-notch support agency should have a team of experienced WordPress developers and experts who stay current on the latest trends and updates. We reviewed the agency’s team profiles and ensured their expertise aligns with most new website owners’ needs.
Customer Support: Responsive and effective communication is super important. We reviewed each agency’s support channels (phone, email, chat) to gauge their response times, knowledge base accessibility, and overall helpfulness.
Pricing and Value: We compared pricing structures across different WordPress support agencies to ensure you get the best value for your budget. We also consider any additional perks or guarantees offered, such as uptime guarantees or money-back policies.

Why Trust WPBeginner?

At WPBeginner, we are a team of WordPress experts with over 16 years of experience in SEO, website development, design, troubleshooting, hosting, and more.

To recommend the best website WordPress support agencies, our experts researched and reviewed each option in detail. You can learn more about our in-depth review process on our editorial process page.

That said, let’s look at some of the best WordPress support and maintenance agencies.

1. WPBeginner Pro Maintenance Services

WPBeginner Pro Maintenance Services is the best WordPress support agency you can choose from at affordable prices.

Whether you are a complete beginner or a time-strapped entrepreneur, our team of WordPress experts offers a variety of services to take your website to the next level.

For instance, our team will manage all the technicalities of your website, run cloud backups, monitor your site for security threats, keep plugins and themes updated, ensure core files are up to date, troubleshoot and fix issues, and offer 24/7 support.

In addition, you get on-demand development hours, during which an expert will help resolve urgent issues. Other Pro services include website design, SEO optimization, hacked website repairs, and site optimization for speed and performance.

You can see the complete list of WPBeginner Pro Services for more details.

Pros:

Over 16 years of experience helping over 100,000 users
Affordable pricing plans
24/7 support and uptime monitoring
Comprehensive security monitoring
On-demand emergency support
Website speed and SEO optimization
Built customized websites
Repair hacked websites

Cons:

The maintenance plan cannot be transferred to another website
Comprehensive site speed optimization is only available in the highest maintenance plan

Why We Recommend WPBeginner Pro Services: For people new to WordPress or website management in general, we highly recommend WPBeginner Pro Services. We offer a comprehensive solution at affordable prices, with a focus on core maintenance tasks. This is ideal for keeping your website secure, optimized, and running smoothly without the technical hassle.

Pricing: WPBeginner Pro Services offers different services. For website support, you’ll need WordPress Maintenance & Support, with prices starting from $69 per month.

2. Seahawk Media

Seahawk Media is one of the best global WordPress service providers. They offer a wide range of services, including website support and maintenance. This is a great option for eCommerce store owners and complex websites that require custom development.

The agency performs cloud backups for your site, provides urgent support, uptime monitoring, theme and plugin updates, and more. The best part is that you get a dedicated account manager who will assist you with all the issues and concerns with your website.

We tested Seahawk Media’s services and were thoroughly impressed with their comprehensive approach. From initial design consultations to meticulous development and ongoing maintenance, their team handled everything professionally.

Pros:

Custom WordPress development services
Secure website migration services
Ongoing website care and maintenance
Dedicated account manager
24/7 monitoring and WordPress support
Website optimization and growth services

Cons:

The support plan cant be transferred to a new site

Why We Recommend Seahawk Media: If you’re looking for a reliable and experienced partner to maintain and support your WordPress website, then look no further than Seahawk Media. Their well-rounded approach makes them a great choice for website design, development, growth, support, and maintenance.

Pricing: For website support, you’ll need the WordPress Maintenance and Care Services package, which starts at $49 per month. But if you require on-demand development, you can upgrade to higher-pricing plans.

3. WP Buffs

WP Buffs is the next WordPress support agency on our list. They also offer a comprehensive WordPress management solution, including regular backups, 24/7 support, weekly updates, speed optimization, and more.

One feature that stood out while testing the service was the unlimited website edits. These include editing content, changing plugin settings, and adjusting CSS.

However, it’s important to note that on-demand content edits have limitations. They don’t include custom development, updating code, graphic design, or building a new site.

We were also impressed by the responsiveness and expertise of the WP Buffs support team. They consistently resolved our inquiries quickly and efficiently while providing all the basic WordPress support services.

Pros:

24/7 website monitoring and security
Performance optimization
Plugin, theme, and core file updates
Core file and database backups
Expert 24/7 emergency support
Malware removal services

Cons:

On-demand content edits have limitations
May not be suitable for sites requiring extensive development work

Why We Recommend WP Buffs: WP Buffs offers a unique combination of features that provide peace of mind for website owners of all levels. We highly recommend them to users who have complex websites, such as a membership site or an eCommerce store, that require special maintenance attention.

Pricing: WP Buffs pricing plans start at $79 per month. A higher plan will get you priority support, speed optimization, and other extra features.

4. GoWP

GoWP is another WordPress support agency you can hire to maintain your website. Their dedicated team of WordPress experts can handle all sorts of issues.

During our testing, GoWP impressed us with their comprehensive set of features. From automated backups and security updates to performance optimization and malware scanning, GoWP takes care of many of the behind-the-scenes tasks.

Some of the services you get include 24/7 support, plugin updates, security monitoring, malware cleanup, regular backups, and custom reporting. GoWP offers 24/7 content edits that include adding or editing blog posts and WooCommerce pages, editing menus and widgets, and more.

GoWP also offers outsourcing services where you can hire their team for WordPress maintenance and content edits. This way, you can partner with them and easily handle your client’s technical issues.

Pros:

Automated backups and security updates
Performance optimization and malware scanning
Dedicated developer, copywriter, and designer
24/7 content edits
Detailed training resources and community forum

Cons:

Slightly expensive as you’ll need to pay extras for tasks that take 30 minutes or more
Dedicated services are costly for small businesses

Why We Recommend GoWP: If you’re looking for website support from a dedicated developer or looking to expand your business through outsourcing services, then GoWP is the best solution.

Pricing: GoWP offers a wide variety of services. Their maintenance service will cost $39 per month, while content editing service will cost $99 per month per site.

5. FixRunner

FixRunner offers personal WordPress support to help you save time and money by maintaining your site. You get 24/7 support from a team of WordPress experts at affordable pricing.

While reviewing the agency, we found that they offer all the standard services you’d expect from a WordPress support service. For instance, you get speed optimization, cloud backups, uptime monitoring, security scanning, and more.

However, what impressed us the most was that you can contact them via multiple channels for support, including emails, live chat, tickets, and phone calls.

Pros:

24/7 WordPress support
Security monitoring and malware removal
Multi-channel support options
Uptime monitoring and speed optimization
Regular cloud backups and core file updates
30-day money-back guarantee

Cons:

No unlimited support time option
No free trial

Why We Recommend FixRunner: This is a perfect solution for all types of businesses. Their comprehensive support plans ensure your WordPress site stays secure, optimized, and up-to-date, freeing you to focus on running your business.

Pricing: FixRunner pricing plans start from $49 per month (billed annually).

6. WP Fix It

WP Fix It has been in the WordPress support industry since 2009 and offers a wide range of services. You can hire an expert to fix issues, infection removal, speed optimization, website migration, and more.

The best thing about WP Fix we found was that it works for all types of websites. Whether you have a blog, eCommerce store, membership site, or corporate website, you will be able to benefit from WordPress support.

Pros:

Fast response times and efficient communication
Scheduled and automated cloud backups
Expertise in handling a wide range of WordPress issues
Control panel to manage and monitor websites
24/7 availability for emergency website fixes

Cons:

Custom pricing plans can be expensive for small businesses

Why We Recommend WP Fix It: If you’re looking for an experienced WordPress support agency, then WP Fix It ticks all the boxes. However, if you require ongoing maintenance or complex development work, then you’ll need to choose another support agency on this list.

Pricing: WP Fix It offers a care plan at $27 per month. There is also an option to create a custom care plan.

7. TemplateMonster

TemplateMonster is a digital marketplace for website templates, plugins, and graphic design. It also offers website maintenance services for WordPress websites.

TemplateMonster’s subscription-based website maintenance service takes care of all the technical nitty-gritty for you. You get access to uptime monitoring, regular backups, website health checks, keeping everything up-to-date, and monthly reports.

While TemplateMonster Website Maintenance offers a comprehensive set of services, we did find that the level of customization was somewhat limited. For instance, you only get 5 developer hours every month.

Pros:

A wide range of website maintenance services
Uptime monitoring and security features
Website backups and updates
Regular reports and communication

Cons:

Limited developer hours
May not be suitable for highly complex websites

Why We Recommend TemplateMonster: If you’re looking for a cost-effective way to ensure your website is always up-to-date and functioning, then TemplateMonster Website Maintenance is definitely worth considering.

Pricing: TemplateMonster Website Maintenance prices start from $67 per month.

Which WordPress Support Agency Should You Choose?

After reviewing and testing different WordPress support agencies, we believe WPBeginner Pro Maintenance Services is the best option.

Our team of experts provides around-the-clock support, removes malware, monitors for security threats and downtime, provides regular backups, and performs routine updates.

The best part about using our services is affordable prices. Whether you’re just starting a site or have a complex website, our support services fit all kinds of businesses.

On the other hand, if you’re looking for support for eCommerce platforms, then you can try Seahawk Media Services. Alternatively, for complex websites, you can also give WP Buffs a try.

FAQs About WordPress Support Agencies

Here are some frequently asked questions about the best WordPress support agencies.

1. How much should website maintenance cost?

The cost of website maintenance depends on your needs and the type of website. If you require basic support like plugin and theme updates, backups, and security monitoring, it will cost between $30 and $70. However, if you have a complex site and require custom development, it can cost a lot more.

2. What are the benefits of using a WordPress support agency?

There are many benefits to hiring a WordPress support agency:

Saves you time and keeps your site up-to-date.
Offers expertise in security, performance, and troubleshooting.
Provides peace of mind knowing your site is in good hands.

3. Are there any free WordPress support options?

Different WordPress forums offer help from volunteers (mixed skill levels). However, they are limited to basic troubleshooting and may require technical knowledge.

Instead, you can hire a WordPress support and maintenance agency for personalized tasks and development. Most agencies also offer a free one-on-one call to understand your needs.

Additional Reading

We hope this article helped you pick the best WordPress support agency. You may also want to see our guide on common WordPress errors and how to fix them and coming soon vs. maintenance mode.

If you liked this article, then please subscribe to our YouTube Channel for WordPress video tutorials. You can also find us on Twitter and Facebook.

The post 7 Best WordPress Support Agencies for 2024 (Expert Pick) first appeared on WPBeginner.

December 18, 2020

6 Best Website Maintenance Services for WordPress

Are you looking for the best website maintenance services for your WordPress website?

Website maintenance services manage your WordPress site for you. This includes taking care of backups, updates, security, and website edits.

In this article, we’re going to share some of the best website maintenance services that you can use for your WordPress site.

Why Use a WordPress Website Maintenance Service?

If you run a self-hosted WordPress.org website, then you are responsible for installing WordPress core updates, plugin and theme updates, and keeping website backups.

Unless you are using a managed WordPress hosting company like WP Engine, you’ll be taking care of all these tasks by yourself.

You may feel that these tasks are taking too much of your time, which you would rather spend on growing your business.

This is where website maintenance services come in. A good website maintenance service should provide the following services:

Backups

The service should keep regular WordPress backups of your site, often more than once a day. This means that if something does go wrong, your site can be restored instantly.

Expert WordPress Support

As a beginner, you may need help now and then to fix common WordPress errors.

Having expert WordPress support from your website maintenance service means you won’t need to spend your time working through WordPress tutorials.

It’s important to note that in some cases, support is charged for as an additional service. It’s not always part of the basic website maintenance package.

Security

Your website maintenance service will keep your site safe and secure by running automated scans. Most companies can help you quickly deal with any problems like malware or hacking attempts.

Note: Many website maintenance services may charge extra for malware removal service. We recommend using Sucuri, it is the best WordPress firewall plugin and they offer free malware removal service with all their paid plans.

Timely WordPress Updates

Your website maintenance service will save you time by keeping everything up to date for you. If you do choose to update your plugins yourself, make sure you follow our step by step instructions on how to properly update WordPress plugins.

With all this in mind, here are our top picks for the best WordPress website maintenance services:

1. WP Buffs

WP Buffs is a well-known WordPress website maintenance service that provides cloud backups, emergency support, weekly website updates, speed optimization, unlimited website edits, and more.

They have plans suitable for average website owner as well as perform plan for eCommerce stores, membership sites, and more complex websites.

Pros

You’ll get a nicely formatted .pdf report each week from WP Buffs to let you know exactly what they’ve been doing on your site. For instance, you’ll see a list of which plugins have been updated and when.
They offer maintenance for complex online stores (eCommerce), though you’ll need their highest-plan for this.
WP Buffs monitors your site constantly throughout the day. If your site goes down, they’ll act within 60 seconds to start fixing it.
Support is available 24/7, as WP Buffs has team members all over the world.
WP Buffs offers a white-label service. This useful if you host WordPress websites for clients. You can use WP Buff’s services for your clients as if WP Buffs was part of your own team.

Cons

Malware removal is only included if you’re on the most expensive of their three plans.
WP Buffs only updates plugins weekly, not daily. This does mean that they have time to test new plugin updates, though.

Pricing

Their lowest plan starts at $67/month. You’ll need to pay $197/month if you want priority support, malware removal, speed optimization, plus some other extras. There is a discount if you choose to pay annually.

2. Codeable

Codeable is a platform where you can hire WordPress experts. If you want a bespoke maintenance package, this could be a great way to find someone who can help.

For instance, you might want a developer to help you to make your site fast and secure.

Unlike other platforms like Upwork, Codeable actually has a strong vetting process which ensures that you only work with the most experienced WordPress developers.

Pros

Codeable carefully vets the developers they work with. This ensures that you’ll be working with someone who has plenty of experience.
You can specify exactly what you want. Most dedicated website maintenance services require you to pick from specific plans.
You could use Codeable for one-off support. For instance, you may need someone to help you set up a WordPress membership website. After that, you’ll be comfortable taking care of the site on your own.
Codeable has a support team that can help you through the process of using their platform to find and work with a developer. Note that they don’t provide actual WordPress support themselves.

Cons

You’ll need to come up with a clear idea of what you require. You’ll likely need to answer questions from developers about your project, too. If you’re new to WordPress, it can be tough to know exactly what help you need.
You won’t know how much your project will cost until you start receiving estimates, usually around a day after posting it.
You’ll need to pay an additional 17.5% (based on the estimated cost of your project) to Codeable. This fee isn’t refundable, even if the developer doesn’t complete your project in a satisfactory way.

Pricing

Codeable will give you a single estimate rather than a list of bids. This is to avoid a “race to the bottom” where developers try to undercut one another and you end up with someone cheap but not necessarily skilled.

Their pricing is based on a $70 – $120 hourly rate, plus a 17.5% fixed service fee that goes to Codeable.

3. GoWP

GoWP is targeted at agencies and freelancers who provide WordPress services for their clients. They offer white label support. This means that you can use your own branding but with their team doing the maintenance work.

Pros

The basic maintenance plan is $29/month per site. This includes backups and updates, as you’d expect, but also malware cleanup.
The “maintenance + unlimited content edits” plan is $79/month. This covers 24/7 support plus all sorts of small tasks (up to 30 minutes each) like tweaking CSS, installing new plugins, and more.
Their “Visual Validator” software checks your site after installing plugins, by taking snapshots of up to 20 pages of your site to compare with previous versions. If anything’s changed, the GoWP team will get an alert so they can check your site.
You can use GoWP for your own site as well as for clients’ sites.
The team is available around the clock and aims to get all tasks done within 8 hours at most.

Cons

You’ll need to pay separately if you want tasks that take more than 30 minutes.
GoWP is aimed at WordPress freelancers and agencies. You may find there’s a bit of a learning curve if you’re just an individual wanting to use it on one site.

Pricing

GoWP costs $29/month for the basic maintenance plan or $79/month for maintenance plus unlimited edits to content, CSS, and so on.

If you have complex tasks that will take more than 30 minutes each, you’ll need to pay for one-off tasks to cover these.

They also offer the ability for you to get a dedicated developer for your team at $1799 per month.

4. Maintainn

Maintainn offers a range of different plans for keeping your site secure and up to date. All plans include the weekly plugin, theme, and WordPress updates. There’s also 24/7 security monitoring, so you’ll get an alert if your site is hacked.

At the “Professional” or higher price plan levels, Maintainn provides services like uptime monitoring and eCommerce support.

Pros

The “Professional” plan and above include free malware cleaning after a hack.
Maintainn’s plans come in cheaper than some of the other services we’ve looked at.
There’s live chat support available for all plans, as well as email support.
You’ll get a weekly report that lets you know what Maintainn’s been doing on your site.
Maintainn also has options for design and development services and for website hosting. If you want one company to take care of everything website-related for you, this could work well.

Cons

Live chat is only available Monday to Friday, from 9am to 8pm EST. This might be frustrating if you normally work on your site on the weekends.
You’ll need the “Professional” plan or higher if you want malware removal to be included for free.

Pricing

Maintainn’s Standard plan is $59/month. If you’ve got an eCommerce site, you’ll need to opt for at least their “Professional” plan, at $179/month.

Their most expensive regular plan is Enterprise, at $299/month. This adds in things like version control and a staging site. This makes it ideal for larger websites that might have several different people working on them.

5. Valet

Valet offers maintenances plans that include everything you’d expect. Backups, WordPress core updates, plugin updates, and so on are all covered. They test all updates on a staging site before making them live on your site.

Pros

The maintenance plan is clearly and simply priced, at $69/month. There aren’t several plans to choose from, and you just pay month by month.
You can add extra WordPress support if you want it. This is paid by the hour and can cover any WordPress jobs at all.
The maintenance plan covers some things that other providers charge quite a bit more for. For instance, it offers uptime monitoring and support for eCommerce sites.
You can add on extra WordPress support if you want it. This is paid by the hour and can cover any WordPress jobs at all.

Cons

There’s not much information on the site before signing up. There are no FAQs, for instance. This means it’s not clear how some things work. The maintenance plan promises “regular reporting” but it isn’t clear what this really means.
The pricing could be more transparent. When you’re offered the option of “Consultation & Support Hours” for a pre-purchase discount, it’s not clear how much these will cost.
The maintenance plan doesn’t provide any support. If you’ve got questions, you’ll need to pay an hourly fee.

Pricing

The maintenance plan itself is $69/month. You can purchase developers’ time by the hour to do whatever you want with your WordPress site, though this isn’t cheap at $175/hour or $150/hour if you pre-pay.

6. WP Maintainer

WP Maintainer offers a straightforward maintenance plan for WordPress sites. There’s also the option to pay for extra support and development time if you want it.

Pros

WP Maintainer offers a free scan of your website. You’ll need to enter your email address to receive this, but there’s no obligation to buy anything.
There’s a single maintenance plan priced at $99/month. You don’t need to decide between different plans.
The maintenance plan includes site cleanup if your site does get infected by malware.
You can choose to add developer support for $99/hour. This can be used for most things you’d want to do with your website, though you can’t use it for a full site redesign.
Updates take place frequently, soon after new versions of plugins, themes, or WordPress itself are released.
If you want a new web host, WP Maintainer can move you to one of their approved hosts for free when you’re getting set up with their maintenance plan.

Cons

Support isn’t included. If you have questions or want help with things like installing a new plugin or fixing a problem on your site, you’ll need to pay for this.
There’s no indication on the site about whether you’ll be able to get your money back if you’re not happy.

Pricing

The maintenance plan costs $99/month. You can purchase support and maintenance time at a rate of $99/hour.

We hope this article helped you find the best website maintenance services for your WordPress site. You may also want to take a look at our guide on important WordPress maintenance tasks to perform regularly, and our comparison of the best business phone services for remote teams.

If you liked this article, then please subscribe to our YouTube Channel for WordPress video tutorials. You can also find us on Twitter and Facebook.

The post 6 Best Website Maintenance Services for WordPress appeared first on WPBeginner.