Compare The Best Email Autoresponders

Our top recommendation is Constant Contact because it offers everything most people need in a simple platform. Try Constant Contact free for 60 days, no credit card required.

It’s nearly impossible to run successful email campaigns without an autoresponder. These tools send time-based messages to specific people on your email list. 

When set up correctly, you can use an email autoresponder to segment your contacts based on behavior and other categories. It all begins with finding the right email automation software.

The Top 10 Best Email Autoresponders

Logos of the top brands that made our list of best email autoresponders.

What’s the best email autoresponder? After extensive research and testing, I’ve narrowed down the top autoresponders on the market today.

Continue below to learn more about the features, benefits, pricing, use cases, and potential drawbacks of each one.

Constant Contact — Best Overall Email Autoresponder

  • 60-day free trial
  • List building tools
  • Easy-to-use platform
  • Starts at $45/month
Start for free

Constant Contact makes it easy to automate emails and track the results without the need for you to write one single line of code. Talk about a breeze. Within just a few clicks, your autoresponder will be up and running with key emails such as a welcome series, an abandoned cart notification, a drip campaign, and more. 

The best part? You don’t have to create these emails from scratch. Take advantage of Constant Contact’s wide variety of templates to work from, which were all designed with care to translate well both on desktop and mobile. 

If you do choose to build your own autoresponders, however, you will get a lot more control over how and when the different sequences deploy. Once you choose your trigger type and the email list you want the autoresponder to go to, you have the option to set additional criteria as well. 

Constant Contact email autoresponder draft email response form example.
Setting up an email series with Constant Contact is as straightforward as possible.

That can entail anything from traditional demographics to custom attributes that you’ve set or had subscribers select when they joined.

This lets you fine-tune messaging and get as close to a personally written email as possible for everyone.

Then, all that’s left is to create or assign emails. If you’re drafting a welcome series, perhaps the first email is just a warm welcome, the second can be sent six hours later with a special deal, and a third can be sent the next day to encourage new subscribers to take action.

You can make it as complex or involved as you’d like, even stretching out this welcome sequence to several emails across a couple of weeks.

There are no constraining limitations on what you can do and how you can customize these automated email sequences. Constant Contact also lets you do the same for behavioral triggers, setting off automated emails when a list member opens, clicks, visits, or anything else.

You can even set some elements of your email content to change based on the recipient. Have dynamic content that adapts to people’s location, job title, age, or anything else.

You can get all of this email automation capability, plus one of the email marketing platforms in the business, with Constant Contact’s Plus plan. That runs $45/month for up to 500 contacts, with the price scaling upwards the more contacts you have.

You can also reach out to Constant Contact about pricing for over 50,000 contacts.

See the power of the platform for yourself with a 60-day free trial of Constant Contact.

GetResponse — Best for Sales

  • Starts at $15
  • Unlimited daily messages
  • Lead generation tools
  • Conversion funnels
Start for free

GetResponse is my pick for sales teams in the market for an email autoresponder. It’s a great all-around email marketing tool, but the built-in sales tools really stand out.

This software has everything you need to manage the complete life cycle of email subscribers. You can generate leads and add people to your subscriber list with GetResponse landing page tools and webinars.

Once a new subscriber has been added to your list, simply use automated workflows to welcome, upsell, and target individuals by predefined categories.

GetResponse home page
Start with GetResponse for free and start converting customers right away.

Some of the top features of GetResponse’s autoresponder include:

  • Unlimited daily messages
  • Advanced timing settings
  • Cycle management tools
  • Day-of-week selection
  • Quick edits
  • Drag-and-drop editor

GetResponse makes it easy to manage your sales funnels and lead magnet funnels. Use this platform to create signup forms and target new subscribers with social media ads.

GetResponse seamlessly integrates with other tools that you’re already using, like WordPress, Facebook, Stripe, Salesforce, Shopify, Etsy, and more.

Pricing is based on the features you want, plus the number of subscribers on your list. Here’s a look at the starting rates based on 1,000 subscribers:

  • Email Marketing — $19 per month
  • Marketing Automation — $59 per month
  • Ecommerce Marketing — $119 per month

GetResponse offers a Free tier, but it does not include email autoresponders.

Every plan comes with email autoresponder functionality, marketing automation, and 180+ landing page templates. You can get an 18% discount with an annual contract and a 30% discount with a 24-month contract. Try any GetResponse plan free for 30 days.

ConvertKit — Best For Visual Automations

  • Free for 1,000 subscribers
  • Starts at $25 per month
  • Landing pages and signup forms
  • 14 day free trial
Sign up for free

ConvertKit is an email marketing tool designed for online creators. The software has everything you need to grow your list and drive conversions at scale.

For those of you who aren’t very technically inclined, it’s easy to set up your autoresponder with ConvertKit’s visual automation builder.

ConvertKit email autoresponder email template example.
ConvertKit’s easy-to-use funnel builder helps you visualize while you write your emails.

Even for advanced automations and complex funnels, the visual editor is surprisingly easy to use. You can even use ConvertKit to monetize your emails with built-in sales tools.

Additional features include:

  • Sign up forms
  • Landing page templates
  • Email designer
  • Subscriber segments
  • Reporting tools
  • Third-party integrations

ConvertKit has one of the best free plans on the market today. It’s free forever, up to 1,000 subscribers. The free plan includes unlimited landing pages, 30+ premium landing page templates, subscriber tagging, custom CTAs, unlimited signup forms, and more.

Paid plans start at $25 per month. Pricing is based on the number of subscribers on your list. You’ll need a paid subscription to benefit from the visual automation features.

Try all of ConvertKit’s premium features free for 14 days.

Moosend — Best For Scalable Automation

  • Free for basic use
  • Paid plans start at $8
  • Automation templates
  • 100+ integrations
Get started for free

For beginners and advanced marketers alike, Moosend is an easy-to-use and feature-rich autoresponder. The software is trusted by industry leaders like Domino’s, Gucci, Vogue Magazine, and more.

It comes with core email marketing tools, like a drag-and-drop editor, A/B testing, list segmentation, and data analytics.

But Moosend specializes in marketing automation at scale. You’ll benefit from automation templates, advanced reporting, and website user tracking.

Moosend email automation landing page
Moosend is the ultimate tool for personalization at scale.

Put your campaigns on autopilot with specific workflows based on triggers, actions, or and conditional controls. Run an automated sequence for things like onboarding, lead scoring, abandoned carts, VIP offers, and more. Moosend provides preconfigured messages that you can personalize, or you can create your own email campaigns.

Additional features include:

  • Unlimited emails
  • Sign-up and subscription forms
  • Landing pages
  • AI-powered product recommendations
  • Knowledge base, email, and live chat support
  • 100+ integrations
  • GDPR compliance
  • Advanced segmentation

The lowest-priced subscription tier starts at $9 per month for up to 500 subscribers. Multiple pricing tiers are available, depending on the number of subscribers. Moosend also has a free forever plan for basic use. The free plan even includes the autoresponder and automation features. Try Moosend for free now.

SendPulse — Best For Omnichannel Marketing

  • Free for 500 subscribers
  • Starts at $6.40 per month
  • SMS, web push, and chatbot automation
  • 130+ free templates
Start for free

SendPulse is more than just an email marketing tool. It’s actually branded as an all-in-one marketing automation platform. It’s trusted by 1.3+ million users worldwide.

In addition to email, you can use SendPulse to deliver messages via web push (browser notifications), SMS messaging, and chatbots. Setting up an autoresponder campaign with SendPulse is easy. Simply add an event to track and create an automation.

Once the event has been triggered, the flow will start automatically.

SendPulse email autoresponder automation process example.
SendPulse’s email flows are logical and easy to follow. And since they’re automated, you won’t have to worry about a thing.

Other highlights of using SendPulse as an email autoresponder include:

  • 130+ free templates
  • Adaptive messages
  • Subscription forms
  • Personalization tools
  • List segmentation
  • A/B testing
  • 40+ integrations

Pricing starts at $6.40 per month for up to 500 subscribers and $9.60 per month for 1,000 subscribers. Rates increase as your list grows. There’s also a free plan for up to 500 subscribers, but it comes with a 15,000 email limit.

The automation features are limited in the free plan as well.

If you don’t want to pay a monthly or annual subscription fee, SendPulse has a unique pay-as-you pricing structure as well. This starts at $32 for 10,000 emails and could be a viable option for smaller email lists.

Unfortunately, there’s no bundle pricing available for email, chatbots, SMS, and web push. Each communication method must be purchased separately. Learn more and try SendPulse today.

Benchmark Email — Best All-Inclusive Features

  • Starts at $11.99 per month
  • Feature-rich autoresponder
  • Lots of automations
  • Landing page templates
Sign up for free

Benchmark Email is a robust and feature-rich solution for email marketing, lead generation, marketing automation, and landing pages.

This powerful autoresponder is scalable and streamlined for unlimited growth, regardless of your company size or industry.

Benchmark Email email autoresponder
Benchmark Email is marketing automation made easy—and its features are all included in one paid subscription.

So many email autoresponders have complicated plans and pricing. But Benchmark Email simplifies this process by providing all of its premium features in a paid subscription.

When you sign up for Benchmark Email Pro, you’ll benefit from features like:

  • A/B testing
  • Targeted emails
  • Drag-and-drop landing page builder
  • Conversion tracking
  • Landing page templates
  • Behavior-based automation
  • Email engagement automation
  • Website engagement automation
  • Facebook audience automation
  • Pre-built customer journeys
  • Cart abandonment automation

The list goes on and on. This plan supports up to 100,000 subscribers. Unfortunately, it doesn’t come with unlimited messaging. Benchmark Email limits you to messaging 14x your list size per month. For most of you, that should be plenty.

Pricing starts at $11.99 per month. There’s a free plan for unlimited contacts, but limits you to just 250 emails per month, which obviously isn’t sustainable.  Learn more and try Benchmark Email today.

Omnisend — Best Email Autoresponder For Ecommerce Businesses

  • Free plan available
  • Paid plans start at $16
  • Automated ecommerce workflows
  • Fully customizable forms
Start for free

Omnisend is a niche-specific email autoresponder. This marketing automation tool is built specifically for ecommerce websites. More than 50,000 ecommerce businesses in 130+ countries rely on Omnisend for email and automation.

With Omnisend, you can integrate multiple channels into the same automated workflow.

Custom auto-response workflows can be triggered based on everything from shopping cart abandonment to post-purchase engagement.

Omnisend makes it easier for you to target people based on various categories within the customer journey. Leverage email automation with segments like:

  • Website visitor
  • Subscriber
  • Shopper
  • Buyer
  • Repeat buyer

Each of these unique categories can enter a predefined autoresponder campaign. For example, a buyer would be sent an order confirmation followed by cross-selling messages. A website visitor would be targeted with signup boxes and landing pages to incentive a subscription.

Omnisend makes it easy to collect visitor information with fully customizable forms. This makes it easier to automate email campaigns based on preferences and categories.

Rather than creating new automation from scratch, Omnisend has pre-built workflows specifically designed for ecommerce sites. I’m referring to things like cart abandonment, order confirmation, shipping confirmation, product abandonment, upselling, and welcome messages.

Pricing starts at $16 per month, which includes up to 6,000 emails and 60 SMS messages. For businesses with higher send volumes and omnichannel communication, the $59 Pro plan offers unlimited emails and up to 3,933 SMS messages per month.

There’s even a free Omnisend plan with all the features. Sign up for your free plan today.

Sendinblue — Best All-in-One Email Automation

  • Free forever plan
  • Unlimited contacts
  • Build automated email campaigns
  • Prices scale with your needs
Start for free

In addition to its competitive pricing and impressive suite of tools and features, Sendinblue has a great range of automation and integration options.

One of those is an automation workflow editor, where you can build your email campaigns and then set triggers by clicks, opens, webpage visits, and more. 

Sendinblue homepage
Sendinblue’s all-in-one email automation doubles as a sales and marketing suite.

Other autoresponder options include a double opt-in series, sending out welcome emails to new subscribers, reminder and abandoned cart emails, discount and sale emails, and even birthday emails.

While Sendinblue is a good email autoresponder, it is also a powerful marketing tool at affordable pricing, especially for small and mid-sized businesses. Unlike some autoresponders, Sendinblue has a full suite of solutions for customer acquisition, management, and retention.

With other tools like a CRM system, SMS marketing, live chat, analytics, and more, Sendinblue is a top option for those businesses looking to run transactional email and SMS marketing campaigns. Plus, every plan comes with email and SMS marketing and live chat, even the free basic plan.

Sendinblue knows that email autoresponders help businesses increase revenue and makes customers feel more engaged and connected with their brand. 

Sendinblue’s pricing is very straightforward:

  • Free forever plan – $0/month, includes unlimited contacts and up to 300 emails per day.
  • Lite – $25/month for 20,000 emails with no spending limit, removing the Sendinblue branding, and advanced statistics.
  • Premium – $65/month for 20,000 emails with marketing automation, landing pages, multi-user access, and Facebook ads.
  • Enterprise — Contact Sendinblue for a quote.

With the Lite and Premium plans, you can upgrade how many emails you want to send per month based on your business’s needs. The price goes up as the emails do. For example, if you need to send 60,000 emails per month and want to keep the Lite plan, it will be $45 per month. On the Premium plan with its additional features, sending 60,000 emails each month is $94 per month.

You can try Sendinblue now by signing up for the free plan to test out its functionality and see if it is the right fit for your needs. 

Autopilot — Best For Simple Autoresponder

  • Starts at $49
  • A/B testing
  • Multi-channel marketing
  • 30 day free trial
Get started for free

Lots of email autoresponders can be confusing, especially if you’re new to the world of marketing automation. So if you’re looking for something simple, try Autopilot.

The dashboard is clean and easy for anyone to use. Even though the software feels like a simplified version of other email autoresponders, don’t mistake its simplicity for a lack of functionality.

Some of the top features of Autopilot include:

  • Email A/B testing
  • Segmentation
  • Website tracking
  • Marketing automation
  • Lead generation
  • Lead scoring
  • CRM integrations
  • Sales pipeline automation

The software integrates with third-party tools like Facebook, Pipedrive, Twilio, Salesforce, Google Adwords, and more.

Here’s a closer look at the plans and pricing:

Autopilot email autoresponder pricing plans.
Autopilot’s pricing plans include powerful features like enterprise system integration, ad retargeting, and omnichannel marketing.

Autopilot supports multi-channel marketing via SMS marketing, in-app messages, Facebook retargeting, Google Ads retargeting, and more.

For larger lists of 10,000+ subscribers, you’ll need to contact the sales team for a custom quote.

Try Autopilot free for 30 days.

VerticalResponse — Best Email Autoresponder For Lead Generation

  • Starts at $11
  • Custom lead capture forms
  • Landing page builder
  • 60 day free trial
Get 2 months free

More than one million businesses worldwide trust VerticalResponse for email automation. The autoresponder can be used across a wide range of industries, regardless of your business size.

VerticalResponse’s email autoresponder is perfect for welcoming new subscribers, nurturing leads, re-engaging with inactive subscribers, and automating custom campaigns.

VerticalResponse email autoresponder create an automated series example.
VerticalResponse makes it easy to create rules-based series for automated responses.

Here’s a look at some of the other top features and benefits of VerticalResponse:

  • Simple email editor
  • Automated follow-up messages
  • Advanced reporting
  • A/B testing
  • Landing page builder
  • Surveys
  • Testing kit

While most email autoresponders have landing page tools for lead generation, the custom lead capture forms from VerticalResponse are outstanding.

VerticalResponse has two plans, starting at $11 and $16 per month, respectively. The final rate depends on the size of your subscriber list. VerticalResponse also offers pay-as-you-go pricing, nonprofit discounts, and plans for high-volume senders.

Try the VerticalResponse email autoresponder free for 60 days; no credit card required.

How to Find the Best Email Autoresponder For You

What makes a great email autoresponder? It depends on your needs. The best option for me might not be the best for you.

There are certain factors you need to evaluate when shopping around for an email autoresponder. Use the following methodology to make this process easier as you consider different options.

List Management and Segmentation Features

Email autoresponders will only be effective if you can easily manage your list. Automated responses sent to the wrong subscribers won’t drive conversions.

The best autoresponders let you manage lists using multiple tags and segmentation features. This allows you to send highly targeted content and helps ensure that your message is sent at the perfect time. 

If you want some of these processes automated for you, look out for software that automatically segments subscribers based on actions or behavior. These responses can also trigger different messages within an automated campaign, making your autoresponses more relevant for the people who receive them.

Lead Generation Tools

The best email autoresponder software will also provide you with tools for growing your email list. One of the most common ways to do this is with a landing page builder and custom forms.

Some software takes this one step further and allows you to create website pop-ups or additional opt-in forms.

But it’s definitely in your best interest to find an autoresponder with built-in lead generation. Otherwise, you’ll need to get a lead gen tool elsewhere.

Sending Limits

Not every email autoresponder allows for unlimited messaging.

Some platforms will cap the number of messages you can send per month. It’s important to take a closer look at this number. Certain campaigns will trigger a series of 3-5+ messages per subscriber. So make sure the limit will accommodate your sending needs.

Otherwise, you might need to upgrade to a higher tier or look for software with unlimited emails.

Subscriber List Size

How many subscribers are on your list?

There’s a big difference between managing 500, 5,000, and 50,000 subscribers. Some choices are suitable for smaller lists, while others are built to scale.

Make sure that your email autoresponder and plan have the ability to accommodate your needs as you grow your email subscriber list over time. If not, you could be forced to switch providers in a couple of years.

The Top Email Autoresponder in Summary

What’s the best email autoresponder? Constant Contact is my top pick, and my research shows that it’ll be an excellent option for most of you.

Adding automation to your email marketing strategy is the best way to scale your campaigns. You can use email autoresponders for welcome sequences, lead nurturing, shopping cart abandonment, omnichannel marketing, and so much more.

Best Workflow Management Software

Workflow management software has been quickly growing in popularity over the last few years. It’s an excellent way for businesses, teams, and individuals to streamline routine business processes.

By leveraging a workflow management solution, businesses can benefit from automation and improved efficiency for daily tasks, one-off projects, and ongoing work.

Without workflow management software, teams waste time on redundant tasks and inefficient processes. There’s no way to analyze areas that need improvement with real metrics.

Maximizing productivity is the ultimate goal of any workflow management tool. This means something different to nearly every type of business, which is why finding a workflow management solution can be tricky.

Fortunately, I’ve identified the top eight workflow management solutions on the market today. Use this guide to find the best one for your specific needs.

The Top 8 Best Workflow Management Software

Check out our in-depth reviews to learn more about the features, benefits, pricing, use cases, and potential drawbacks of each solution on our list.

#1 – Monday.com — Best Overall Workflow Management Software

• Starts at $39
• Code-free workflow automation
• 50+ integrations
• Custom workflows
Start for free

Monday.com is one of the most popular workflow management solutions on the market today—and for a good reason. The software is robust, easy to use, and can accommodate the needs of any business size.

More than 100,000 businesses across 140+ countries rely on Monday.com. It’s used in over 200 different industries and trusted by big brands like Walmart, Costco, GE, Uber, PayPal, Hulu, and more.

Monday.com boards are fully customizable for managing workflows, projects, and day-to-day tasks.

It’s also extremely easy to add code-free workflow automation to any boards. This helps minimize human error and makes your entire process more efficient.

The software is flexible to work for a wide range of use cases, including project management, remote work, marketing, human resources, sales, media and production, IT, software development, and more.

Monday.com seamlessly integrates with 50+ tools to help streamline your workflows in just a couple of clicks.

Here’s a quick look at the plans and price points for this workflow management software:

  • Basic — Starting at $39 per month
  • Standard — Starting at $49 per month
  • Pro — Starting at $79 per month
  • Enterprise — Custom pricing

The rates above include five users billed annually. Month-to-month rates are available as well.

Benefits increase at each plan level. For example, the Basic plan has a one-week activity log and 5 GB of storage. That jumps to a six-month activity log and 20 GB of storage at the Standard level.

Since there aren’t any plans for individual users, I’d only recommend Monday.com to teams of at least five people. But the software is built to scale for organizations with users in the hundreds. Try it free for 14 days.

#2 – Hive — Best For Custom Workflow Views

• $12 per month
• 1,000+ integrations
• Automated workflows
• Multiple viewing options
Start for free

Hive is another well-known and reputable solution for workflow management. It’s trusted by companies like Google, Toyota, Starbucks, IBM, and more.

The software is versatile and can be used for various business needs. Hive is a popular choice for agencies, marketers, startups, operations managers, project management, and educational organizations.

One of my favorite parts of Hive is the ability for each user to customize their own workflow space. Team members can switch between Gantt, kanban, calendar, and table views, based on project or preference.

Other top features and benefits of Hive include:

  • 1,000+ integrations
  • Automated workflows
  • Project summary views
  • Action templates
  • Forms
  • Proofing and approvals
  • Integrated communication tools
  • Analytics

Pricing is simple as well. Hive costs $12 per user per month, billed annually. The month-to-month rate is $16. The plan comes with basic features, but you’ll have to pay extra for premium add-ons. Try Hive free for 14 days.

#3 – Integrify — Best Drag-and-Drop Process Builder

• Easy-to-use process builder
• Customize by industry or department
• Automate workflows
• Lots of “unlimiteds”
Get a free quote

Integrify has been providing workflow management solutions for 15+ years. Over that time, the company has evolved to meet the changing needs in the market.

The software can be fully customized based on industry or department for specific use cases.

Arguably the top feature of Integrify is its drag-and-drop process builder. You can use it to design custom workflows without any code. Anyone can use this tool to streamline processes and increase productivity, regardless of technical skill level.

You can build workflows as simple as or a complex as you need. Integrify has the capability to handle as many steps that are required. Build fast, accurately, and leverage automation.

Integrify has a custom form designer, custom self-service portal, process reporting tools, and API process integrations.

Core features of the Integrify workflow management software include:

  • Unlimited processes
  • Unlimited forms
  • Unlimited file storage
  • Unlimited audit trails
  • Mobile access
  • Free templates
  • Real-time task management
  • Custom notifications

Integrify will also provide you with a dedicated account manager. The software can be deployed in a standard cloud, private cloud, or on-premise, for those of you who want to maintain your own infrastructure.

There are also different licensing options depending on your team size and access requirements. For small teams of 15 and large organizations of 1,000+, Integrify has a solution for everyone.

Pricing for Integrify is not available online. Contact the sales team to request a free quote.

#4 – ProWorkflow — Best For Individuals and Freelancers

• Starts at $9
• Seamless integrations
• Custom workflows
• 14 day free trial
Try it for free

ProWorkflow is a simple and straightforward way to leverage workflow management software. It’s robust, feature-rich, and easy for anyone to use.

The software integrates with tools that you’re already using, like Google Drive, Freshbooks, Xero, QuickBooks, Zapier, and more.

Since its inception, nearly 2.5 million projects have been managed with ProWorkflow. The software has facilitated 16.8+ million tasks and tracked almost 40 million hours.

Here’s a look at the plans and pricing:

The solo plan is perfect for individual users and freelancers. It’s cheap and comes loaded with features. With the Solo plan, you’ll be limited to just ten active projects, which might not be enough for some of you. However, you’ll benefit from unlimited client access.

Here’s a look at some of the other top features offered by ProWorkflow:

  • Project management
  • Task management
  • Time entry
  • Contact management
  • Invoice management
  • File sharing
  • Built-in communication
  • Custom workflow dashboards

Overall, the software does lack some of the advanced workflow automation that we’ve seen with other tools on the market. But it’s still a great option for solo users. Try ProWorkflow free for 14 days.

#5 – Intervals — Best For Small Teams

• Starts at $29
• Built for small teams
• Time tracking and invoicing
• 30 day free trial
Start for free

Intervals isn’t as well known as some of the other solutions on our list. But the software has an awesome story, which is the foundation for what makes the tool so great.

The software was created by Pelago, which started 20 years ago as a web design and development agency. As the small company scaled and began working on hundreds of projects for hundreds of clients, their task management methodology spiraled out of control.

After years of searching for the best project management software to accommodate their needs, they decided to build their own software.

Enter Intervals—the first workflow management software to accommodate the unique needs of small teams.

There’s an Intervals plan for everyone. The pricing is largely based on the number of active projects that your team is managing. With the exception of the Lite plan, every Intervals package supports an unlimited number of users.

The software is built to scale as your small team or agency grows. It’s easy to upgrade as you add new clients and take on more projects.

Here’s a quick overview of the top features offered with Intervals:

  • Task management
  • Project management
  • Invoicing
  • Time tracking
  • Detailed reports and visual dashboards
  • Document storage
  • Interactive calendars
  • Contact management
  • Client requests and ticketing queue
  • Personalized workflows and branding

Intervals has a great mobile app for managing your workflow on the go.

If you’re looking for advanced automations, this probably isn’t the tool for you. But it’s a great option for smaller teams that are quickly scaling. Try Intervals free for 30 days.

#6 – Automate.io — Best For Complex Workflow Automation

• Free plan basic use
• Paid plans start at $39
• Advanced workflows with multiple apps
• 7 day free trial
Start for free

Over 10,000+ businesses across the globe trust Automate.io for workflow management. The software seamlessly integrates with your existing cloud applications and automates processes.

You can use Automate.io for simple one-to-one automations or syncing data between two apps. For example, if you get an email to your Gmail account with a certain tag, the software can automatically create a card in Trello.

But beyond basic automations, the software is perfect for setting up advanced workflows with multiple apps.

Automate.io connects with 100+ leading cloud and SaaS apps on the market. You can also use the Automate.io REST API to connect with virtually any other application.

For helpdesk software, CRM, ecommerce tools, collaboration software, web forms, marketing apps, and more, you can use this software to automate workflows for nearly any use case.

Here’s a quick look at the Automate.io plans and pricing:

  • Free — $0
  • Startup — $39 per month
  • Growth — $79 per month
  • Business — $159 per month
  • Enterprise — $319 per month

The free plan comes with 250 actions per month and five single-action bots. Paid plans start at 10,000 monthly interactions and 50 multi-action bots. This scales all the way up to 500,000 monthly actions and unlimited bots.

All of the prices above are based on an annual contract. Month-to-month pricing is available for a higher rate. Try any paid plan free for seven days.

#7 – Workfront — Best For Businesses With Multiple Departments

• Enterprise workflow management
• Multi department support
• Project management tools
• Strategic planning tools
Request free quote

Workfront is an enterprise workflow management software. It’s designed to help align teams across multiple departments, improve productivity and manage tasks at scale.

More than 3,000 brands, including ADP, T-Mobile, and Under Armor, rely on Workfront to manage workflows at scale.

Top features of Workfront include:

  • Project management
  • Demand management
  • Strategic portfolio planning
  • Resource management
  • Reporting
  • Worker experience tools

The software integrates with other software like Jira, Salesforce, Google Drive, Microsoft Teams, Adobe Experience Manager, and more. Workfront has enterprise management features as well, to help you control security, access, and collaboration within each department.

Pricing is not available online. But here’s a quick glance at what the plans can accommodate:

  • Team — For single teams
  • Pro — For one department
  • Business — Up to 10 departments
  • Enterprise — Unlimited departments

Workfront is commonly used by agencies, marketers, IT departments, and professional services. But with that said, it can accommodate any large business.

#8 – Backlog — Best For Workflow Management Software For Developers

• Free for one project
• Starts at $35
• Bug tracking
• 30 day free trial
Start for free

Backlog is a workflow management solution designed for project and code management. It has everything development teams to manage projects in a single platform.

More than 10,000+ businesses and 1+ million users across the world use Backlog, including Amazon and Adobe.

Backlog has exceptional features and benefits for workflow management, such as:

  • Gantt charts and kanban style boards
  • Bug tracking
  • Push notifications
  • History of issue updates
  • Task management
  • Version controls
  • Team collaboration tools
  • Task hierarchy

Here’s a quick look at the plans and pricing for Backlog:

  • Free — $0
  • Starter — $35 per month
  • Standard — $100 per month
  • Premium — $175 per month

You can save 16% with an annual contract. The Free plan includes up to 10 users for one project. The Starter plan accommodates up to 30 users and five projects. The Standard plan and Premium plan both support unlimited users. The Standard package accommodates up to 100 projects, whereas Premium is unlimited everything.

For a private server and unlimited storage, contact the Backlog sales team about a custom enterprise solution.

Try Backlog free for 30 days.

How to Find the Best Workflow Management Software For You

Which workflow management software is the best? Generally speaking, there is no “best for everyone” solution.

There are certain factors that must be taken into consideration as you’re shopping around and evaluating your options. This is the methodology that we used to narrow down the top software on our list.

Coding Requirements

The first thing you need to figure out is how you’re going to set up and manage your workflows. If you and your team aren’t very tech-savvy, you’ll want to look for a no-code or low-code solution.

Some software offers visual workflow builders or drag-and-drop functionality to set everything up. Other solutions are a bit more technical and require basic coding knowledge to set up. Most of the software on our list is very user-friendly and offers workflow management without coding.

Automation

The whole idea behind workflow management software is to improve efficiencies. One of the best ways to do that is by automating certain tasks or processes.

Look for software that allows you to leverage automations. Some solutions offer basic automation features, while others offer complex workflow automation with multiple apps and software.

Don’t assume that every workflow management solution has automation tools. Some of the software geared for smaller teams and projects lacks in that area.

Integrations

In order to fully take advantage of your workflow management, the software needs to integrate with other tools and apps that you’re already using. If the software isn’t compatible with your existing tools, then you should probably look elsewhere.

Depending on the software, it could integrate with 50+, 100+, or even 1,000+ third-party apps. Some solutions offer REST API access for custom integrations with virtually any tool.

Project Management

Workflow management and project management are technically two different things. With that said, lots of workflow management software comes with project management tools.

I’m referring to things like kanban boards, Gantt charts, team communication tools, and more.

So if you’re looking for an all-in-one workflow and project management solution, make sure the software you select does both.

Conclusion

Monday.com is our top pick for workflow management. It’s the best solution for the vast majority of teams, projects, industries, and use cases.

With that said, there are plenty of other great options to consider.

For individual users, freelancers, and small teams, try ProWorkflow or Intervals. If you want drag-and-drop process building, check out Integrify. Hive is a great way to give your team members the ability to customize their own workflows.

If you want to automate complex workflows, use Automate.io. For businesses with multiple departments, try Workfront. Backlog is our top pick for development teams.

Regardless of your workflow management needs, you can use this guide to find the best solution for you.

Best Collaboration Software

Collaboration tools have changed the way people work—and for the better.

The days of knocking on office doors, leaving voicemails, or sending lengthy email chains with updates and attachments are long behind us. Modern technology makes it much easier for teams of all sizes to work together more efficiently.

With collaboration software, users can access a shared space with individual login information. The right team members will be notified with relevant updates, and everyone will have access to the information they need to get the job done.

Collaboration software is great for managing ongoing tasks and communication, as well as team projects at scale.

By using collaboration tools, you’ll also improve workflow efficiency with people working from multiple locations, which is crucial for today’s business environment. With remote workers, teams in different buildings, freelancers, contractors, and clients always in different locations, collaboration software acts as a centralized digital hub for everyone.

The Top 7 Best Collaboration Software

After researching and demoing the best collaboration tools on the market today, I narrowed down my list of recommendations to seven. I’ll cover the features, benefits, pricing, use cases, and potential drawbacks in an in-depth review for each one below.

#1 – Ryver — Best Overall Collaboration Software

• Starts at $49
• Unlimited chat
• Unlimited file sharing
• 14 day free trial
Start for free

Ryver is an all-in-one team collaboration app. Instead of using multiple tools and resources to communicate with your team, Ryver provides everything you need to collaborate at scale.

The software was initially created back in 2014 to solve the business “email problem.” which is the outdated way that most teams were collaborating. But since then, the software has quickly evolved to meet the growing demands of the modern workforce.

Ryver contains features for group messaging, task management, as well as voice and video calling.

Some of the top benefits of using Ryver’s collaboration software include:

  • Unlimited chat and topics
  • Unlimited file sharing
  • Unlimited tasks
  • Unlimited team and personal task boards
  • One-click calling
  • Single sign-on (SSO)
  • Premium support

Ryver integrates with other tools that your team is already using, like Gmail, Salesforce, Zendesk, Trello, Dropbox, MailChimp, and more.

Here’s a quick glance at the plans and price pricing for Ryver:

  • Starter — $49 per month
  • Unlimited — $79 per month
  • Enterprise — $149 per month

The Starter plan comes with up to 12 users and all of the basic collaboration features you need. As the name implies, the Unlimited plan is for an unlimited number of users. Advanced features like SSO and Premium support are only available at the Enterprise plan level.

It’s also worth noting that the voice and video calling is still in the beta stages. The software can support up to five users per call.

You can try Ryver free for 14 days; no credit card required.

#2 – Slack — Best For Real-Time Team Communication

• Starts at $6.67
• 2,000+ integrations
• Unlimited messaging
• Voice and video calling
Try for free

Slack has quickly become an industry leader in team collaboration. From startups to enterprises and everything in between, this software is used by thousands of teams across the world. It’s trusted by Airbnb, Ticketmaster, Target, Oracle, Time Magazine, Samsung, and more. We even use Slack to collaborate here at Quick Sprout.

Compared to email, Slack is just a better way to manage team communication in real-time.

The software integrates with 2,000+ third-party apps like Google Drive, Asana, GitHub, Salesforce, Trello, and more.

Set up Slack channels to collaborate by project, team, client, or any other way that your organization sees fit. The software supports group messaging and updates, as well as one-on-one conversations for individual members.

Slack supports voice and video calling as well as integrated file sharing.

Pricing for Slack Standard starts at $6.67 per user per month with an annual contract. Slack Plus starts at $12.50 and comes with advanced features like user provisioning, SSO, and corporate exports for all messages.

For those of you who have advanced security needs, such as HIPAA-compliant messaging and file collaboration, contact the Slack sales team for a custom enterprise quote.

It’s worth noting that Slack is more of a communication tool than an all-in-one solution for project management—at least out of the box. You can always customize your Slack solution with apps and integrations.

#3 – Basecamp — Best For Remote Workers

• Free for basic use
• $99 for all features
• Project management tools
• Group chat and messaging
Start for free

Basecamp is branded as an all-in-one project management and team communication tool for working remotely. Whether your organization has always had a remote workforce or was recently forced to go remote due to current events, Basecamp should be a top consideration for your needs.

The software makes it easy to organize all remote collaboration in a single location. It’s easy to get started and works well at scale.

The dashboard is clean, organized, and has everything your remote team needs to work collaboratively.

Basecamp has tools for messaging, task lists, group chat, schedules, document sharing, and project management features, as well.

You can use Basecamp to split up virtual areas based on projects, departments, or teams. Add whoever needs to be involved in each area so they can work together. Basecamp allows users to customize how they are notified about updates. So you can easily pause notifications to avoid distractions after hours or when you’re working on crucial tasks.

The software has advanced tools for owners, executives, managers, and individual users as well. Employees can track assignments, schedules, and everything else on their plates. Managers can see a total overview of the entire team’s productivity.

Basecamp’s pricing is straightforward. The $99 per month flat rate includes:

  • Unlimited users
  • Unlimited projects
  • 500 GB storage
  • Project templates
  • Priority support
  • Company HQ
  • Team projects

There’s also a free plan for basic use, but it’s limited. The free plan supports up to three projects, 20 users, and 1 GB of storage. This is a fine option for freelancers, small teams, or individual users.

#4 – Asana — Best For Workflow Management

• Free for basic use
• Starts at $10.99
• Kanban boards
• 30 day free trial
Start for free

Asana is one of the world’s most popular project management tools. Teams of all sizes trust this software to manage both simple and complex projects at scale.

More than 70,000 organizations worldwide use Asana, including GE, NASA, The New York Times, Red Bull, and Deloitte.

It’s a popular tool for marketers, sales teams, operations, product development, and more. Asana uses Kanban boards for project management. But it also has various workflows like calendar tools, timelines, forms, productivity tools, and supports agile & scrum teams.

Asana has tools for automation to help you streamline and simplify tedious workflows. The software is exceptional out of the box but has 100+ third-party integrations so your team can access everything they need in a single place.

Create templates for common processes, use custom fields to track important information, control data, set privacy permissions, and do more with Asana for team collaboration.

Here’s a look at the plans and price points of Asana:

  • Basic — Free forever
  • Premium — Starts at $10.99 per user per month
  • Business — Starts at $24.99 per user per month
  • Enterprise — Custom pricing

Unfortunately, Asana does not have a live chat or instant messaging feature. Communication would have to take place on individual boards, projects, and tasks.

Try Asana free for 30 days.

#5 – Zoho Projects — Best Collaboration Software For Project Management

• Starts at $3
• Chat rooms and boards
• Gantt charts and Kanban boards
• 10 day free trial
Start for free

Zoho Projects is another all-in-one collaboration solution for project management. It’s an affordable and user-friendly option for businesses of all shapes and sizes.

You can use Zoho Projects to fully customize your experience. The software makes it easy to create personalized layouts, fields, workflows, and statuses.

Top features and benefits of Zoho Projects include:

  • Gantt charts
  • Automations
  • Task management
  • Reporting
  • Time tracking
  • Kanban boards

The software also supports real-time collaboration with chat rooms and boards. Whether you want to initiate a discussion with one person or your entire group, Zoho Projects makes this possible.

Pricing for Zoho Projects starts at $3 per user per month, with a six-user minimum.

The price per user increases based on team size and features. But even the most expensive plan is just $6 per month. Unlimited projects start at $4 per user. That plan has a 12-user minimum and 50-user maximum.

Try Zoho Projects free for ten days. Save 17% when you sign up for annual billing.

#6 – Flowdock — Best Cheap Collaboration Software

• Free for up to 5 users
• Starts at $3 per month
• Video chat and screen sharing
• 100+ integrations
Start for free

Flowdock isn’t quite as popular or well-known as some of the other solutions on our list. But it’s still an excellent choice for collaboration software, especially for those of you on a tight budget.

The software starts at $3 per user per month, with no user minimums. So it’s a great choice for smaller teams as well. In fact, Flowdock is free for teams of five or less.

Flowdock is designed to help teams working in multiple locations and time zones stay organized. Some of the top features and benefits include:

  • Team threads
  • 1:1 communication
  • Instant video chat
  • Screen sharing
  • 100+ integrations

For advanced features like data encryption, SSO, and more administrative-level customization, Flowdock has an enterprise plan for $9 per user per month.

Overall, Flowdock isn’t as flashy or feature-rich as some of the other solutions on our list. But it’s cheap and gets the job done. I’d definitely recommend it to smaller teams as a more cost-effective alternative to other options on the market.

#7 – Podio — Best Custom Collaboration Software

• Starts at $9
• Free for non-employee users
• Advanced customizations
• Automate workflows
Start for free

Podio is another all-in-one solution for collaboration and project management. It’s trusted by organizations like Volvo, the National Football League, and 500,000+ teams worldwide.

The best part about Podio is its flexibility. Rather than having to change your current workflows and environment to match the capabilities of your collaboration software, Podio makes it easy to choose the features you need to suit your existing structure.

Podio allows you to set up individual employee profiles with information like their contact details, location, skills, and a short bio. This makes it much easier for team members to find basic info for collaborating with the right person.

Create custom templates to store vital information. Make documents accessible for everyone on your team. Use Podio to create tasks, automate workflows, and add notes to projects.

You can set up an activity feed so everyone within a certain team or department can see what’s going on. View team bulletins, comments, and discuss news or updates on the status of assignments. These are just a handful of the potential use cases for Podio.

Pricing for the software is surprisingly affordable for how powerful it is:

  • Free — $0 for up to five employees
  • Basic — $9 per employee per month
  • Plus — $14 per employee per month
  • Premium — $24 per employee per month

If you’re managing clients or freelancers, you can add those external users to your Podio plan for free.

For those of you with complex needs that want complete customization over your collaboration software, Podio will be your best option. It’s arguably the most versatile and robust solution on the market today.

How to Find the Best Collaboration Software For You

There are certain factors that must be taken into consideration when you’re shopping around for collaboration software. Generally speaking, there is no “best for everyone” tool.

This is the methodology that I used to narrow down the winners in this guide. I’ll explain these elements in greater detail below, which will make it easier to for you to determine the best software for your needs.

Type of Software

Not all collaboration software is the same.

Some tools are all-in-one software for collaboration and project management. In addition to file sharing and messaging, you’ll benefit from features like Kanban boards, Gantt charts, workflow management, automations, and more.

Other solutions just focus on communication, with features like live chat, voice calls, video calls, and screen sharing.

Not every project management solution has tools for real-time messaging or calling. So just figure out which feature matters most to you while you’re evaluating options.

Team Size

Generally speaking, teams of five and teams of 50 will have different needs.

Larger teams need features to segment users by department, project, or another category. Otherwise, things will get too messy if every single person in your organization sees status updates, files, and messages that are irrelevant to their job or project.

You might also want to consider software with management or admin features for adding team members and keeping an eye on everyone’s progress. This is more common in a project management solution.

It’s also worth noting that smaller teams might be eligible for free collaboration software from certain providers.

Integrations and Customization

It’s important for collaboration software to integrate with tools that you’re already using. Some of the software on our list integrates with hundreds or even up to 2,000+ third-party apps.

Ideally, you’ll want your tool to have as much functionality out of the box, but having the ability to customize your solution is nice to have. Just make sure everything integrates seamlessly. I’d recommend testing out the software with a free trial just to be certain that the features you want are working properly.

Ease of Use

At the end of the day, collaboration software is designed to make things more efficient.

If your team is spending extra time trying to navigate and figure out how to use different tools, it defeats the purpose. Some software has a sharper learning curve than others. But with that said, most of the solutions in this guide are fairly easy to use. Larger teams may want to consider using software with priority support, in case your staff needs help along the way.

Conclusion

What’s the best collaboration software on the market today? Ryver is our top overall recommendation.

However, there are plenty of other viable alternatives, depending on your specific needs. Slack is the best choice for real-time communication. Try Basecamp for remote teams and Asana to manage workflows. Flowdock is perfect for businesses on a tight budget.

For those of you seeking an all-in-one solution for team collaboration and project management, we recommend Zoho Projects. If you need advanced customization, try Podio.

Regardless of your team size, industry, or collaboration needs, you can use this guide to find the perfect solution for your business.

The Best Agile Project Management Tools

Agile project management has become increasingly popular over the last decade or so. While this project management methodology was initially created for software development teams, the principles can be applied to any large-scale project across any industry.

Traditional project management is rigid. It follows a linear path and offers little to no room for making changes.

Agile project management is much more flexible. The methodology makes it significantly easier to make changes to the product throughout the process.

With an agile operation, teams can manage projects by breaking the process up into multiple stages. There is constant collaboration and continuous improvement at each step as well. The final deliverable of an agile project might be different than the initial plan.

Any business or project team that handles fast-changing deliverables can benefit from an agile project management system. That’s why this methodology is so popular for technology and software projects.

Regardless of the type of projects you’re managing, you need to have an agile project management tool to implement this methodology properly. Use this guide to find the best project management software for your team.

The Top 7 Best Agile Project Management Tools

  • Jira Software – Best Overall Agile Project Management Tool
  • Monday.com – Best Simple Agile Project Management Tool
  • Toggl – Best Project Management Tool for Creative Teams
  • Pivotal Tracker – Best Agile Project Management Tool for Integrations
  • CollabNet VersionOne – Best Agile Project Management Tool for Scalability
  • Targetprocess – Best Agile Project Management Tool for Enterprise Security
  • ActiveCollab – Best Agile Project Management Tool for Time Tracking

After researching dozens of agile project management tools on the market today, I narrowed down the list to seven that I can confidently recommend. Continue below to learn more about the features, benefits, use cases, prices, and potential drawbacks for each tool.

#1 – Jira Software — Best Overall Agile Project Management Tools

• Supports any agile framework
• Starts at $10 per month
• Add up to 5,000 users
• Data-driven reporting
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Jira Software by Atlassian is our top overall recommendation for agile project management. Regardless of your team size, industry, or project type, Jira can accommodate your needs.

One of the reasons why we like Jira so much is its ability to fit any agile framework. This agile project management tool supports scrum, kanban, mixed methodologies, and agile at scale.

For those of you who use scrum, you’ll benefit from tools for sprint planning like story points, version management, backlog grooming, and a scrum board. Jira makes it easy to track your sprints with sprint permissions, custom issue types, workflows, and a release hub.

Jira Software also has tools to help prepare your team for daily scrums or stand ups. This makes these quick meetings more efficient for everyone.

Teams that prefer kanban will enjoy flexible workflows, swimlanes and columns, story cards, WIP limit configuration, and full visibility to everything on your kanban boards.

Whether you’re using scrum, kanban, or a mixed methodology (like scrumban or kanplan), Jira gives you insightful reports to help project managers and teams make data-driven decisions related to the project.

There is a bit of a learning curve for Jira Software. If you’re new to agile project management, this isn’t a tool that you’ll master in your first hour of use.

Pricing for Jira starts at $10 per month for up to 10 users. Plans for teams of 11+ start at $7 per month per user. Rates adjust based on your team size; the per-user prices decrease as more users get added to your plan. Whether you have a team of five or 5,000, Jira can accommodate your needs.

You can try Jira Software free forever with up to 10 users.

For those of you who want to deploy Jira on your own servers, there’s a self-managed option as well.

#2 – Monday.com — Best Simple Agile Project Management Tool

• Starts at $39 per month
• Trusted by 100,000+ teams
• Product launches and bug tracking
• 14 day free trial
Get started for free

For teams looking for a simple agile project management solution, look no further than Monday.com. More than 100,00+ organizations across the globe trust this platform, including big names like GE, Adobe, Uber, Hulu, and Costco.

Teams with remote workers rely on Monday.com as a project management solution. It’s a centralized project management hub as well as team collaboration space.

Monday.com is great for product launches, sprint planning, and bug tracking.

The solution is flexible enough to keep improving your project with real-time reporting, insights, and updates. But it’s easy enough for any of the non-technical users on your team.

If you’ve outgrown your basic project management software, you can upgrade to Monday.com and still benefit from a simple kanban view with other advanced features.

Pricing for Monday.com depends on the plan you select, the number of users on your team, and the length of your contract. Plans start at $39 for 5 users. Try it free for 14 days.

#3 – Toggl — Best Agile Project Management Tool For Creative Teams

• Free plan supports up to 5 users
• Great for creative teams
• Drag-and-drop boards
• Premium plan is just $9/user
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Toggl is a incredibly intuitive and easy-to-use tool for agile project management. In fact, it has everything you might need to handle an agile project—while leaving enough flexibility for you to choose your own methodology.

That’s why orgs like The New York Times, Amazon, and Netflix use it.

Its simplicity and flexibility make it perfect for creative teams that use agile processes—but aren’t married to the “rules” of agile. After all, many marketing, editorial, and web design teams have their own work process. Toggl allows you to supplement them into their project management system.

It doesn’t matter if you follow Scrum, Kanban, or whatever else. Toggl will adapt with YOU and not force the other way around.

Assigning tasks to team members is a snap with Toggl too. Once you do, you’ll be able to see all the goals and responsibilities laid out in a timeline calendar. This gives you a sense of when things will be finished and whether or not you need to reprioritize certain tasks. The timelines also include any vacation days or PTO your team member might have planned and takes them into account for you.

If you’re still not sure, there’s good news: You and your team can start using Toggl for free. After that, prices start at just $9/user per month.

#4 – Pivotal Tracker — Best Agile Management Tool For Integrations

• Free for up to 3 users
• Paid plans start at $12.50
• 140+ integrations
• 30 day free trial
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Pivotal Tracker is another agile project management solution designed for teams who build software. It has specific features for guided iteration, which allows you to break down your projects into manageable tasks and subprojects.

This tool gives you a clear overview of real-time work status for everyone on the team.

I’d recommend Pivotal Tracker to teams working on multiple projects simultaneously. It’s a great option for users on multiple teams as well.

Pivotal Tracker supports file sharing and a powerful search syntax to find what you need within complex projects. You can add labels to projects to make your workflow more visible.

The tool has a detailed breadcrumb trail of the project history so you can see how code changes were mapped out from day one to the final solution.

There is one area where Pivotal Tracker really stands out compared to other tools on the market today—integrations.

The platform seamlessly integrates with third-party apps like Slack, Zendesk, Zapier, GitHub, and more. You can browse the Pivotal Tracker Integrations Gallery to view more than 140+ apps to extend your agile project management functionality.

They have integrations for every category you can imagine. From analytics to issue tracking, roadmapping, API, customer support, testing, and more, Pivotal Tracker has it all.

The drawback of this tool is the fact that it relies on these third-party apps for full functionality. It’s not as feature-rich and robust out of the box, like other agile tools on our list.

Here’s a quick overview of the pricing for Pivotal Tracker:

  • Free — 3 collaborators and 2 projects
  • $12.50 per month — 5 collaborators and 5 projects
  • $29.17 per month — 10 collaborators and 10 projects
  • $62.50 per month — 15 collaborators and unlimited projects
  • $125 per month — 25 collaborators and unlimited projects
  • $250 per month — 50 collaborators and unlimited projects

All rates are based on an annual contract. For teams of 50 or more, you’ll need to contact Pivotal Tracker’s sales team for enterprise pricing.

Try any Pivotal Tracker plan free for 30 days. The trial comes with unlimited collaborators, unlimited projects, and unlimited storage.

#5 – CollabNet VersionOne — Best Agile Project Management Tool For Scalability

• Trusted by 50,000+ teams
• 70+ integrations
• Supports scrum, kanban, and SAFe
• 30 day free trial
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CollabNet VersionOne is an enterprise-grade agile project management tool built for scaling teams across every department. It’s trusted by 50,000+ teams, making it one of the most popular agile project management solutions on the market today.

For those of you starting from scratch with agile and lean software development, VersionOne will be a top option for you to consider. It’s easy to scale your teams, project workplaces, portfolios, and locations throughout your entire organization.

VersionOne makes it easy for large organizations to collaborate and work together in real-time.

The VersionOne tool supports scrum, kanban, XP, SAFe, and hybrid development.

It integrates with other tools that you’re using, like Salesforce, Microsoft TFS, HP, GIT, Jira, CA Agile, and more. Overall, there are 70+ integrations for this project management tool.

VersionOne is an all-in-one agile ALM (application lifecycle management) platform. It comes with key features for things like:

  • Team collaboration
  • Portfolio and team kanban
  • Agile portfolio planning
  • Release and iteration tracking
  • Customer idea management
  • Executive dashboards
  • Test case management
  • Product roadmapping
  • Defect tracking
  • Agile metrics and analytics
  • Budget and allocation management

For smaller teams, the features of VersionOne will be a bit overwhelming. The price likely won’t be worth it for you either.

Like most enterprise solutions, pricing for VersionOne is not available online. You can try it free for 30 days or request a demo.

#6 – Targetprocess — Best Agile Project Management Tool For Enterprise Security

• Cloud and on-premise
• Visual project management
• 24/7/365 support and monitoring
• Industry leading security
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Similar to VersionOne, Targetprocess is another agile project management tool for enterprises. Targetprocess puts a stronger emphasis on visual portfolios and work management tools for agile organizations.

In fact, the tool is branded more as a visual platform than a project management solution.

With that said, it still has all of the tools and features you need for enterprise project management. Targetprocess supports kanban, portfolio dashboards, portfolio backlogs, roadmapping and milestones management, budgeting, process tracking, conflict resolution, workspaces, and workflow customization.

Overall, it’s a single source of truth for agile enterprises.

Targetprocess has an ideas intake solution for customers and stakeholders in projects. It has enterprise-grade security features as well.

While most organizations use Targetprocess as a cloud-based SaaS, on-premise hosting is available for enterprises that want a solution on their own servers.

The tool is compliant with GDPR and ISO27001. So if data privacy is a top priority for your organization, you can trust Targetprocess to take those needs seriously. They offer private cloud hosting packages for industries with strict regulations as well.

You’ll also benefit from one of the best customer support teams in the industry. Targetprocess has 24/7/365 monitoring and response.

The tool integrates with third-party apps like Salesforce, Zendesk, GitLab, Azure DevOps, and more.

Pricing for Targetprocess is not available online. Contact their sales team to request a live demo, free trial, or price quote.

#7 – ActiveCollab — Best Agile Project Management Tool For Time Tracking

• Starts at $7 per month
• Trusted by 50,000+ teams
• Built in time tracking
• 90 day free trial
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With so many agile project management tools on the market geared toward larger organizations and enterprises, it’s nice to see ActiveCollab accommodate the needs of smaller teams and small businesses.

For the last 10+ years, more than 50,000 teams have used ActiveCollab as a project management solution.

In addition to basic agile management tools, this platform puts a strong emphasis on time tracking software. It’s ideal for teams that charge by the hour for their work.

Starting at $7 per month per user, ActiveCollab is an affordable solution for any business or team. Save 15% with an annual contract.

Unfortunately, not every feature comes standard out of the box. To access the time tracking features, integrations, workload management tools, and more, you’ll need to pay an additional $4 per month per user. But it’s still relatively cheap compared to other options on the market.

You won’t have as much flexibility in terms of the agile methodology that you’re using either. The dashboards for task management are limited to just column views and timelines.

For a limited time, try ActiveCollab free for 90 days. This is significantly longer than the normal 14-day free trial period.

How to Find the Best Agile Project Management Tools For You

With so many agile project management tools to choose from, how can you determine which one is the best for your business?

This is the methodology that I used to pick the top options on the list above. I’ll explain what’s important about these factors in greater detail below. Generally speaking, there is no “best for everyone” solution. So you’ll have to weight these elements against your personal needs.

Agile Framework

Are you currently using an existing agile methodology to manage your team? Do you prefer one framework method over another? Not every agile project management tool supports each methodology.

For example, Jira Software supports scrum, kanban, and mixed methodologies. SprintGround supports scrum and kanban, while also offering support for the waterfall methodology (linear approach).

Some of the enterprise-grade solutions, like Targetprocess, have frameworks for LeSS (large scale scrum), DAD (disciplined agile delivery), scrum at scale, lean-agile, SAFe (scaled agile framework), and more.

Make sure you choose a tool that supports your preferred agile framework.

Team Size

Project managers overseeing five or six developers won’t need the same project management tool as an organization with hundreds or thousands of team members.

CollabNet VersionOne and Targetprocess are ideal for larger organizations and enterprises. Monday.com and ActiveCollab support smaller teams. Jira Software can accommodate teams of all shapes and sizes, up to 5,000 users.

Ease of Use

As I said before, agile project management tools are usually geared towards the tech industry. Web developers, app developers, and teams working on software releases use agile methodologies the most.

But with that said, some solutions are more technologically advanced than others.

You need to make sure that users on your team who aren’t technically inclined can still navigate through the platform. By requesting a demo and taking advantage of a free trial, you can test the ease of use before committing to a paid subscription.

Price

You don’t need to spend a fortune on an agile project management solution. We’ve seen rates starting as low as $7 per month.

When you’re pricing out a solution, just make sure to read the fine print. In some instances, lower rates require a minimum number of users or an annual contract.

For some enterprise solutions, you’ll have to request a custom quote for your team.

Conclusion

What’s the best agile project management tool on the market today? It depends on what you’re looking for.

Jira Software is our top overall recommendation, but it’s not for everyone.

For those of you who want as many different third-party integrations as possible, try Pivotal Tracker. Development teams should lean toward SprintGround. VersionOne and Targetprocess are better for larger organizations. Use ActiveCollab for the best built-in time tracking.

If simplicity is the most important feature to you, try Monday.com.

Regardless of what you’re looking for, you can find it on our list. I made sure to include something for everyone.

The Best Data Visualization Tools

As the name implies, data visualization tools help you take raw data and turn it into something visually appealing. The benefits and use cases for data visualization are plentiful.

Businesses can use data visualization to analyze complex data. Rather than scanning large data queries and complex reports, you can leverage data visualization software to create a graph, chart, map, infographic, table, etc. that’s easier to understand.

By viewing a pictorial representation of data, it can give your business hidden insights while making it easier to detect trends and patterns. In many cases, it would be near impossible to recognize some patterns if you’re viewing a raw data sample in non-graphic form.

But the use cases for data visualization go beyond analytics and business intelligence.

You can use a data visualization tool to create charts or infographics to share on your website or social media accounts. People landing on your website don’t want to view spreadsheets on your landing pages; they want to see visual content.

Regardless of your data visualization needs, you can use this guide to find the best tool for your business.

The Top 9 Best Data Visualization Tools

After extensive research, I’ve narrowed down the top nine data visualization tools on the market today. Each review below contains the features, benefits, pricing, use cases, and potential drawbacks for the tools on our list.

#1 – Zoho Analytics — Best Overall Data Visualization Tool

• Starts at $22 per month
• Unlimited reports and dashboards
• Easy to use
• 15 day free trial
Get started for free

Zoho Analytics is a reporting and analytics software for business intelligence. It’s trusted by top brands like HP, Ikea, Hyundai, Philips, and thousands of others.

The software makes it easy for non-technical users to create visually appealing data and insightful dashboards in minutes.

Simply upload your data to Zoho Analytics from any data source. Whether it be a local file, cloud drive, business application, or web URL, the import process is very straightforward.

Zoho Analytics allows you to create charts, pivot tables, and tabular view components for insightful reporting and dashboards. It has a drag and drop interface so you can make custom changes as well.

It’s easy to collaborate with co-workers and colleagues with the Zoho Analytics online collaboration tools. Embed the reports on your website, make them available for offline access, or schedule them to be emailed automatically.

Here’s a quick overview of the pricing for Zoho Analytics:

  • Basic — $22 per month
  • Standard — $45 per month
  • Premium — $112 per month
  • Enterprise — $445 per month

Even the basic plan comes with unlimited reports and dashboards. Zoho Analytics also has a free forever plan, but most business users will find it extremely limited.

Try any Zoho Analytics plan for free with a 15-day trial; no credit card required.

#2 – Tableau — Best Data Visualization Tool For Business Intelligence

• Analyze big data
• Starts at $70
• Advanced visual reports
• 14 day free trial
Start for free

Tableau is best known for its BI capabilities. In fact, it ranks first on our list of the best business intelligence software on the market today.

But data visualization is a component of business intelligence. For larger businesses with complex data sets, Tableau will help you analyze that information. Ultimately, this tool makes it much easier for businesses to make data-driven decisions based on large sets of data.

With Tableau, you’ll have the ability to create basic types of data visualizations, like:

  • Charts
  • Tables
  • Infographics
  • Maps
  • Graphs
  • Dashboards

But Tableau also provides more complex and use-case specific methodologies for visualizing your data. Examples include:

  • Area charts
  • Box and Whisker Plots
  • Bubble Clouds
  • Cartograms
  • Dot Distribution Maps
  • Gantt Charts
  • Heat Maps
  • Histograms
  • Radical Trees
  • Timelines
  • Treemaps
  • Stack Graphs

The list goes on and on. You’ll also be able to any mix-and-match combinations of these visual data representations in a dashboard.

For basic users, Tableau is probably overkill. But it’s ideal for larger businesses with big data to analyze.

Pricing for Tableau starts at $70 per month, per user, with an annual contract. Try it free for 14 days.

#3 – Infogram — Best For DIY Infographics and Visual Reports

• Free for up to 10 projects
• Paid plans start at $19
• Special rates for startups & nonprofits
• Visuals optimized for mobile
Get started for free

For those of you looking for a simple and straightforward way to make infographics on your own, Infogram is your best bet. This intuitive visualization tool is an excellent choice for individual users and small teams in need of beautiful visual content.

Design your reports in minutes and collaborate the visuals in real-time. It’s easy to download your content, share it, and publish everything online.

Infogram has an easy-to-use drag-and-drop builder that non-technical users can figure out.

You can create custom templates with colors, fonts, and logos that match your company’s brand image.

Infogram also allows you to create interactive visuals, so your content can zoom, bounce, flip, fade, slide, and more. The interactive charts and maps allow you to set up tabs, clickable legends, links, and more.

This tool is designed for people who want to share visual content online. Everything is optimized for mobile devices as well.

But if you’re looking for a data visualization tool that’s intended for data-driven business insights, you’ll find Infogram to be a bit limited. It’s not really a business intelligence solution.

You can use Infogram free for up to ten projects. Here’s a quick overview of the price points for the paid plans:

  • Pro — $19 per month
  • Business — $67 per month
  • Team — $149 per month

Infogram offers special pricing for startups, nonprofits, and educational organizations. Just contact their sales team to request a custom quote.

#4 – ChartBlocks — Best Online Chart Builder

• Free for 50 charts
• Paid plans start at $20
• HTML5 charts
• Easy to embed and share
Sign up for free

As the name implies, ChatBlocks specializes in making charts. This online chart building tool is easy for anyone to use, regardless of your technical skill level.

Simply import your data, pick the type of chart you want to create, and make your visuals unique with hundreds of customizable options.

By using ChartBlocks to create HTML5 charts, they’ll work on any browser and device. The charts will automatically respond to different devices and screen sizes.

Once your chart has been designed, it’s easy to embed the code on your own website or share it on social media.

ChartBlocks is free for personal use, with up to 50 active charts. However, the free charts will have ChartBlocks branding on them, so it’s not ideal for business users.

Paid plans start at $20 per month, which gives you up to 75 active charts and 500,000 monthly views. For $65 per month, you’ll get up to 200 active charts, 2.5 million monthly views, and API access.

The downside of ChartBlocks is the way the plans are structured based on active charts and chart views. But for most of you, 500,000 views per month is more than enough.

#5 – Sisense — Best For Developers and Data Engineers

• Transform complex data
• Create custom applications
• Powerful visuals
• Live or cached data models
Request a free quote

Sisense is another business intelligence data visualization tool. But unlike Zoho Analytics and Tableau, this platform has a very specific niche. Sisense is designed for developers and data engineers.

The API-first cloud-based technology makes it easy for developers to create analytics apps and embed the content anywhere.

This self-service analytics platform allows businesses to leverage crucial insights, no matter where you have the data stored.

Sisense definitely isn’t for everyone. Basic users and people who aren’t very tech-savvy will find the platform overwhelming.

But developers and data engineers will love the ability to use a combination of live or cached data models to fully optimize the performance of analytics apps. Use Sisense to transform complex data into high-powered visuals and actionable components for custom applications.

You can deploy your apps on-premises, on the cloud, or use Linux or Windows for hybrid deployment.

As with most enterprise-grade technology, pricing for Sisense isn’t available online.

Request a quote by filling out a simple form with information about your data volume, project type, project timeline, users, and more.

#6 – Datawrapper — Best Data Visualization For Interactive Maps

• Free for unlimited use
• Create maps, charts, and tables
• Trusted by major publications
• Paid plans start at $599
Start for free

Datawrapper is a way for non-technical users to create interactive visuals with various data sets. It’s commonly used by publications like The New York Times, Fortune Magazine, Vox, Buzzfeed News, and more.

This data visualization tool helps you tell stories using maps, charts, and tables. So if you run a blog or news publication, Datawrapper will be a top option for you to consider.

The interactive maps feature is the offering that really separates Datawrapper from the crowd.

Other data visualization tools on the market, including some options in this guide, also offer the ability to create interactive maps. But Datawrapper blows them all out of the water.

Create symbol maps, choropleth maps, basemaps, locator maps, and more.

Whether it’s the entire globe, a country, region, or something specific, like a subway station, you can take your data and use Datawrapper to create a visually appealing interactive map.

Datawrapper is free to use for unlimited charts and tables.

To remove Datawrapper attributions from your visuals and benefit from more advanced features, pricing starts at $599 per month.

While the price tag is definitely steep compared to some of the others on our list, it’s justifiable if your website has a large reach.

#7 – Chartio — Best Data Visualization Tool For Team Collaboration

• Cloud-based data visualization
• Team collaboration features
• Starts at $40 per user
• 14 day free trial
Try Chartio for free

Chartio is a cloud-based data visualization tool that’s ideal for gaining insights with your company’s data. The powerful interface is an excellent source for all your most critical metrics.

Companies like DoorDash, Udacity, Squarespace, and Shazam all use Chartio to stay informed.

The platform is perfect for team collaboration across every department in your organization. Your sales teams, project managers, and customer success representatives can all create custom charts and dashboards without having to rely on engineers or data analysts.

From sales reps to your C-level executives, everyone in your organization can benefit from Chartio. You can share visualizations via Slack, email them as PDF reports, and even embed them into web pages.

Chartio also acts as a strategic partner for your organization. They provide services for live training and have data advisors that will help you get the most out of your company’s data.

Here’s a quick overview of the Chartio pricing:

  • Startup — $40 per user per month
  • Growth — $60 per user per month
  • Premium — Custom pricing for 25+ users

Chartio is billed annually, with a minimum of five users per plan. Try it free for 14 days.

#8 – Cluvio — Best For Data-Driven Startups

• Create interactive dashboards
• Free for 3 dashboards
• Ideal for small teams
• 14 day free trial
Start for free

Cluvio isn’t quite as popular as some of the other data visualization tools on our list. It’s only used by about 900 businesses.

With that said, Cluvio is designed for ulta-specific use cases—data-driven startups.

The platform allows your small team to analyze and create beautiful, interactive dashboards using SQL and R programming language.

Use Cluvio to transform your raw company data into professional charts and graphs that tell a story. It’s easy for teams to share dashboards and collaborate with each other while using Cluvio.

Since the Cluvio visual dashboards are interactive, you can change the data you’re viewing in real-time by adjusting filters based on custom time ranges and more.

Cluvio is free for up to three dashboards. Paid plans start at $279 per month for up to 50 dashboards and two analytics users.

While Cluvio is equipped to scale with your team as it grows, the price tag does get high. For unlimited dashboards and unlimited analysts, pricing starts at $2,250 per month. It’s more affordable for teams of up to five analysts.

Try Cluvio for free with a 14-day trial.

#9 – Whatagraph — Best Data Visualization Tool For Agencies

• Starts at $99
• Agency tools
• White label tools
• Automated reporting
Free for 5 days

Whatagraph is a visual reporting tool for marketers, agencies, and businesses. You can collect data sources from multiple platforms and connect them to a single resource with Whatagraph.

This data visualization tool is trusted by well-known brands like Colgate, Holiday Inn, FILA, Chili’s and more.

Whatagraph is the best way to visualize the results of your marketing campaigns with data-driven graphs.

Agencies can use Whatagraph to generate automated multi-source reports for clients on a weekly, monthly, or quarterly basis.

Another benefit of the agency features is the ability to white-label your reports. Upload your logo and customize the color scheme to deliver branded visuals to your clients.

Here’s a quick look at the Whatagraph price points:

  • Professional — $99 per month
  • Premium — $239 per month
  • Growth — $599 per month

Small businesses and single marketers can use the Professional plan for basic marketing data. But agencies will be better off with the Premium or Growth options.

Try any Whatagraph plan free for five days.

How to Find the Best Data Visualization Tools For You

What’s the best data visualization tool for your business? Generally speaking, there is no “best for everyone” solution.

There are certain factors that must be taken into consideration as you’re evaluating a prospective tool. This is the methodology that we used to come up with the winners on our list.

Data Formats

The first thing you need to look for is the type of data formats that the tools support. Make sure that your data sources can easily connect to the platform without having to do any complex file conversions.

This is crucial for organizations that are using a data visualization tool to analyze big data.

Visualization Methods

Some solutions will just create simple tables, charts, and graphs. For many businesses, this is more than enough to meet their needs.

But other organizations need much more. Interactive maps, advanced visual reports, and interactive dashboards are just a handful of visual components to keep an eye out for.

Specialty Solutions

Not every data visualization tool is created equally. Some tools are made with specific use cases in mind.

For example, there are certain tools made for developers and data analysis. Other tools are designed for agencies, or they specialize in a specific type of visualization, such as maps or charts.

Sharing and Collaboration

What happens after your data has been turned into a visual format?

If you want to embed it on your website, collaborate with team members, share it on social media, or email it to your clients, you need to make sure that the tool supports your needs.

Conclusion

Zoho Analytics is our top overall recommendation for data visualization tools. But it’s not for everyone.

For those of you who want to leverage business intelligence for big data, use Tableau. Data engineers and developers should lean towards a solution like Sisense. Whatagraph is our top recommendation for agencies. Non-technical users that just want to create simple charts should lean towards ChartBlocks or Infogram.

Refer to the “best for” qualifiers that I highlighted in this guide for other use-case specific tools for your business.

The Best Practice Management Software

A good practice management software can turn an inefficient medical practice into a great one.

After all, your focus is to help patients feel better, enhance their quality of life, and improve their health. But to do that, you need to also track appointments, stay on top of billing, stay in contact with patients, and manage all your employees.

Luckily, the best practice management software helps you do all that—while saving time and effort.

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Why you need a practice management software

You need to present a professional appearance to the patients at your medical practice. Management software does this by enhancing your ability to manage your practice’s day-to-day operations. Some of the key components of this software include:

  • Scheduling of appointments
  • Generating bills
  • Creating insurance claims
  • Generating financial reports for the practice
  • Generating financial reports for individual patients

If your practice cannot generate accurate bills or cannot book appointments without making errors, patients will begin to lose trust in the medical practice. They may wonder whether the practice can care for their health properly if employees cannot even file insurance claims properly.

The 10 Best Practice Management Software Solutions

When you want to create a professional appearance for your medical office, using any of the 10 best practice management software solutions on our list will help.

But if the management software for your medical practice is difficult to use, any timesaving benefits disappear. To save the sanity of employees and to allow your practice to run at the best possible efficiency, consider one of our best practice management software recommendations.

AdvancedMD

• Excellent feature set
• Simplifies scheduling
• Clean interface
• Verification system
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For those who already own the AdvancedMD EMR software, its compatibility with AdvancedMD’s practice management software is seamless, creating a powerful combination.

But even if you use a different EMR software, you still can use AdvancedMD as your best practice management software, as it has compatibility with many EMR systems.

AdvancedMD’s interface is clean and well-organized, but some users will find it time consuming to figure out all of the various features, especially the advanced features.

Pros

  • Has an excellent feature set
  • Software’s verification system catches simple coding errors on insurance claims
  • Clean interface that simplifies scheduling
  • Strong interaction with same brand’s EMR

Cons

  • Does take quite a bit of time to learn all of the features
  • Overall cost is above average

Advanced Data Systems MedicsPremier

• Reasonable prices
• Easily customizable
• Helps you reduce errors
• Extensive training services
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For the right medical practice, MedicsPremier will be an excellent choice. But this is a software package that you must choose carefully, because it doesn’t work for everyone.

It will especially help a medical practice that needs customization options at a reasonable price. It also has strong insurance claim generation features. However, training is expensive, and some users will find the navigation features difficult to understand.

Pros

  • Easily customizable for your particular practice
  • Tracking insurance claims progress is easy
  • Able to help you reduce errors in insurance claim coding
  • Extensive training services that are helpful

Cons

  • Training is extremely expensive
  • Interface is dated and really needs a refresh to make it easier to use

AthenaHealth

• Streamline billing & claims
• Patient portal feature
• Detailed reports
• Great customer service
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If your practice struggles when it comes to billing, the creators of athenahealth had you in mind. This software streamlines your billing processes, as well as submission of insurance claims. It even generates highly detailed reports that show areas where your practice’s billing results are lagging behind others in the industry.

We also rank athenahealth highly in terms of the training it provides to its customers, getting them up to speed faster than some other software packages.

Pros

  • Excels in billing and insurance claim generation
  • Good customer service
  • Has a strong patient portal feature
  • If you like generating detailed reports, this software excels in this area

Cons

  • Doesn’t work as well for practices that fully outsource medical billing
  • Takes some time to figure out the advanced features

CareCloud

• Easy to use
• Well designed patient portal
• Extremely detailed reports
• Verification to reduce errors
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When you want ease of use above everything else in your practice management software, CareCloud delivers. It has a well-organized interface, making all of the key features easily accessible.

We really like CareCloud’s patient portal, which patients will find easy to use. This encourages them to spend more time entering their own data, saving your employees time in the long run.

CareCloud also offers a strong EMR system, so you can mesh the two easily, if you’re in the market for an EMR system too.

Pros

  • Generates extremely detailed reports to help your practice
  • Patient portal is well-designed and easy for patients to use
  • Calendar feature allows for generation of many kinds of reports
  • Has verification features to reduce insurance claim filing errors

Cons

  • High initial investment required
  • Some key insurance monitoring features require an add-on fee service

DrChrono

• Very versatile software
• Minimal upfront costs
• Highly efficient patient portal
• Streamlined scheduling
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With DrChrono, you’ll receive a versatile type of software that can handle the needs of small and large medical practices, offering an efficient interface that will save your employees time. It also has the ability to match any specialty needs that you may have, giving you customization options.

Its cost is below other management software solutions, especially the startup costs.

Pros

  • Versatile software for all office sizes
  • Includes a highly efficient patient portal
  • Upfront costs are minimal
  • Streamlined scheduling of patients and employees

Cons

  • Customer service responsiveness is hit and miss
  • Report generation isn’t as detailed as some others

eClinicalWorks

• Best for smaller practices
• Easy to use patient portal
• Helpful onsite training
• Reasonably priced
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When you want a reasonably priced best practice management software that also provides high end billing services, eClinicalWorks is well worth considering. It fits nicely with practices that need extra help with verifying insurance claim codes before submission, which should reduce the number of rejected claims.

If you’d like a software package that can grow with you as your medical practice expands and needs extra services, the multiple customization features in this software give you that option.

Pros

  • Nice patient portal that is highly efficient
  • Especially strong in billing services and insurance claims
  • Reasonably priced, especially for smaller practices
  • Delivers helpful onsite training for new customers

Cons

  • Has some extra costs for those who need more features
  • Customer service responsiveness could be better

Greenway Health Intergy

• Multiple customization options
• Versatile interface
• Compatible with Excel
• No hidden fees
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For a medical practice where you’ll have multiple people entering data and using the interface, the Greenway Health Intergy software is helpful.

It allows people to enter data and perform tasks in several different ways, so they can work in the manner that makes the most sense to them. This will confuse some people, but it’s perfect for practices where employees like to learn to use software by jumping in and exploring on their own.

Pros

  • Versatile interface that allows for creativity in solving problems
  • Multiple customization options
  • Reporting feature is compatible with Microsoft Excel
  • Doesn’t have hidden fees

Cons

  • Training is long and involved
  • Interface could use a design update

Kareo

• Easy to learn to use
• No long term contracts
• Great reporting
• Very reasonably priced
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When a smaller practice is looking for practice management software that isn’t going to break the bank or require a long subscription commitment, Kareo is an excellent choice. The interface is easy to use, but the design is a little older than some others.

For those who need full billing services, Kareo has an EMR that works seamlessly with its practice management software.

Pros

  • Very reasonably priced
  • Easy to learn to use, so you’ll be up and running quickly
  • Reporting feature outperforms some other low priced options
  • Good billing generation features, but they do cost extra

Cons

  • Interface is a little dated
  • Starter package is basic, so it may not fit those with complex needs

NextGen Healthcare

• Great for smaller practices
• Easy to setup and use
• Competitively priced
• Very good customer service
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Small practices that need multiple services will appreciate NextGen Healthcare. Its customer service is better than what you typically find for smaller practices, especially considering this software’s low price point.

If you also need EMR software, NextGen Healthcare’s EMR will mesh well with the brand’s practice management software.

Pros

  • Very good customer service
  • Works nicely for smaller practices
  • Handles all of the basic features that you need in practice management software
  • Competitively priced

Cons

  • May not be complex enough for larger practices
  • Report generation features lag behind other options

SimplePractice

• Best for specialty practices
• Wide range of features
• Simple interface
• Strong brand loyalty
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For specialty practices, SimplePractice has features that will help them manage their specific and unique needs versus general practitioners. This is a popular software package among its customers, generating quite a bit of brand loyalty.

It has a competitive price for the small practice, and it has plenty of features to help you stay in contact with patients.

Pros

  • Good management features for patient interactions
  • Simple interface that still lets you get a lot done
  • Has a decent insurance claim generation feature
  • Easy to ignore parts of the software that don’t fit your needs

Cons

  • Extremely basic, so it may not meet the needs of large offices.
  • Customer service responsiveness is below average.

How to Choose The Best Practice Management Software For You

What you’ll quickly learn with practice management software is one product does not fit all clients. With so many choices on the market for helping you manage your medical practice, it’s important to focus in on the features that will help your practice deal with its particular needs.

Calculating Payments

With the billing and patient management information all in one location with practice management software, you have the ability to calculate the out-of-pocket cost for a procedure before it happens. A patient will be able to make smarter financial choices about when and how he or she would like to have a procedure done.

Additionally, when the patient knows exactly what he or she will have to pay out of pocket before coming to the appointment, the medical practice will have a far better chance of being able to collect payment at the time of service, reducing paperwork.

When patients feel as though they have more control over their healthcare decisions and costs, their experience is more satisfying.

Coordination of Scheduling

One of the key components to running a medical practice efficiently is proper scheduling. Double bookings of patients or not having enough nurses in the office introduce hiccups in the office’s workflow.

Medical practice management software keeps the office running smoothly, allowing the proper scheduling that matches the number of planned patients with the personnel required to handle them.

Generating Claims

One of the most frustrating aspects of medical care for patients is the timeliness of billing statements and insurance claims. No patient wants to receive a bill a few months after an appointment because the medical practice failed to anticipate an insurance claim denial, delaying the entire process.

Through practice management software, you can generate reports that show which types of insurance claims often generate rejections on the first attempt, allowing the office to change  how it submits those claims.

You also can generate reports that show any bottlenecks occurring in the processing of patient billing statements, ensuring that patients receive their charges in a timely manner.

Improving Efficiency

Employees at your medical practice often must handle a variety of tasks, especially at a small practice. Your practice management software interface should not be a hindrance to what you’re trying to accomplish. The interface must be easy to understand and use, allowing one employee to handle scheduling or to generate a report on his or her own.

If the software’s features take a long time to learn or add unnecessary steps to performing simple tasks, employees will balk at having to use it.

A complex software package may generate impressive statistics about how your practice is running. But if entering the data takes employees so long that they look for shortcuts or skip entering the data entirely, the data in the generated reports will be worthless.

Self-Managing for Patients

Many practice management software solutions have a patient portal. This system creates a number of benefits, including:

  • Patients may set up and manage their own appointments remotely.
  • New patients can enter personal data before coming to the office, saving time.
  • Existing patients can update insurance provider information or drug lists before an appointment.
  • Patients can choose how they would like to receive appointment reminders, which reduces the number of patient no-shows

This automation reduces the number of phone calls into your practice and shortens the length of those phone calls. This allows front desk personnel to handle other tasks, including focusing attention on face-to-face interactions with patients.

Specialty Needs

If your medical practice handles one or more specialty areas, it’s important that the practice management software can handle that specialty. If the software is too general in nature or doesn’t allow customization, it may not work well for your practice.

Figuring out whether a particular piece of software can handle the specific needs for your specialty areas can be tricky. This is one area where you may want to speak to practices who have a similar situation to yours and who are already using the software you’re considering. The vendor should be able to put you in contact with some of its other customers for questions.

Studying Cash Flow

Ultimately, you want your medical practice to succeed. The right practice management software can help by generating reports that show your cash flow and your level of profitability.

Some software will be able to create more detailed reports than others. A basic system’s reports  will show you which types of appointments or physicians are generating the most revenue.

More complex reporting software may be able to drill down to show you the demographics of your patients, allowing you to generate efficient advertising or helping you figure out what equipment purchases you will need to make in the future to match the needs of the client base as it ages.

System Integration

Many medical practices have other types of software already in use. The practice management software you select needs to be able to mesh smoothly with these other types of software.

For example, if you have an EMR solution already in place, some of the information inside the two systems could overlap. Rather than having employees waste time by entering data into two different systems, the two systems need to share data, so employees only need to enter it once.

Practice management software should be able to share data with software running billing systems, as well as EMR and EHR software. (Because of the occasional overlap, if you are wondering whether you need both EMR/EHR and practice management software solutions, understand that EMR/EHR software contains medical information about patients, while practice management software gears itself toward the clerical operation of the practice.)

Summary: Delivering Efficiency With Best Practice Management Software

When patients visit your medical practice, they want to feel better as quickly as possible. They don’t really care all that much about the day-to-day work that your employees must do behind the scenes to make that happen in an efficient manner.

But you have to care. Making your medical office run efficiently often means having the best practice management software in hand. With the right software, your employees spend less time on mundane office tasks and more time meeting the needs of patients.

Keeping your patients happy and healthy is far easier with the right practice management software, and it will help employees feel happier too.

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The Best Helpdesk Software

Helpdesk software has become a crucial component for providing customer service in the modern era. As the name implies, it’s a virtual helpdesk.

Years ago, if a customer had a problem with a product or needed assistance, they’d have to visit a physical help desk. That’s no longer the case. Now customers can communicate with your customer service team through live chat, social media, email, and over the phone using a ticketing support system.

Helpdesk software allows your team to manage everything in one place. It’s a versatile solution for businesses of all shapes and sizes, whether you’re selling products or services.

Larger companies can even benefit from using helpdesk software in-house. If an employee is having problems with hardware or software, your internal IT team can troubleshoot those problems from a virtual helpdesk.

The right helpdesk software can help you streamline your customer service communications and support tickets at scale.

The Top 8 Best Helpdesk Software

There are eight helpdesk solutions on the market today that I can confidently recommend. After extensive research, I’ve written an in-depth review of each one below. This guide will cover the features, benefits, pricing, and potential drawbacks of the best helpdesk software.

#1 – Zendesk Support — Best Overall Helpdesk Software

• Starts at $5 per month
• 500+ integrations
• 35% off Support Suite
• 30 day free trial
Try Zendesk Support for free

Zendesk Support is our top overall recommendation for helpdesk software. Zendesk offers a wide range of support solutions for various business sizes and needs, as well as a full product suite that includes everything you could possibly ask for in a helpdesk solution.

It’s a powerful software, yet it’s extremely easy to set up and use. Zendesk Support is fully customizable and integrates with more than 500 different third-party apps.

Some of the top features of Zendesk Support include omnichannel integration, ticket forms, multi-brand support, conditional and custom ticketing, pre-defined ticket actions, and team collaboration tools.

Pricing for Zendesk Support starts at just $5 per month.

The entry-level plan will be a bit limited, but as you can see, Zendesk has a plan for everyone based on your business needs.

Every Zendesk Support plan comes with the Lite versions of Zendesk Chat, Zendesk Talk, and Zendesk Guide. For those of you who want to get the most out of your helpdesk software, consider upgrading to the Zendesk Support Suite.

Starting at $89 per month per agent, the product suite bundles the apps for Support, Chat, Talk, and Guide into a single package, at either the Professional or Enterprise level.

The Zendesk Support Suite is 35% cheaper than purchasing each of those products individually.

From simple to advanced helpdesk needs, Zendesk has it all. Try Zendesk free for 30 days.

#2 – Freshdesk — Best Helpdesk Software For Small Businesses

• Free forever plan
• Paid plans starting at $15
• Simple support ticketing
• 21 day free trial
Get started for free

Freshdesk is a helpdesk solution provided by Freshworks, a company known for offering high-quality business solutions with a focus on customer service. More than 150,000 businesses trust Freshdesk for helpdesk software, making it one of the most popular options on the market today.

I’d recommend Freshdesk to small businesses that are outgrowing email for customer support. Freshdesk is a simple and effective introduction to ticket support.

With Freshdesk, you’ll be able to simplify service communications, collaborate with other team members, and automate repetitive tasks.

Freshdesk has an excellent free plan for startups and small businesses that are just getting their feet wet with Helpdesk software.

While the free plan will obviously have some limitations, you can use it for an unlimited number of agents and still benefit from basic features like email and social ticketing, ticket dispatch, and customer self-service via knowledge base.

For those of you who want features like automation, reporting, SLA management, and hundreds of apps to extend your helpdesk capabilities, paid plans start at just $15 per month per agent.

Try Freshdesk free for 21 days.

#3 – Zoho Desk — Best For Scalability and Growth

• Free for up to 3 agents
• Paid plans start at $12
• Supports all business sizes
• 15 day free trial
Sign up for free

Zoho is another company that offers a wide range of solutions and software for businesses. More than 50 million users worldwide use Zoho solutions.

Zoho Desk is the helpdesk software issued by Zoho. Like everything else branded by Zoho, it’s robust, intuitive, and easy to use.

With Zoho Desk, you’ll be able to automate manual support tasks, manage conversations with customers across multiple channels, offer customer self-service tools, and connect your helpdesk with other tools like Slack, Trello, Salesforce, accounting software, CRM software, and more.

Zoho Desk is designed to work for businesses of all sizes and verticles. From SMBs to SaaS, Telecom, and Enterprise organizations, Zoho Desk has it all.

Zoho Desk is affordable as well. You can start using it for free with up to three support agents.

Paid plans start at $12 per agent per month. This software makes it easy for you to scale as your company grows and your needs change. Adding new support agents is a simple process, and you can always upgrade your plan.

You’ll also be able to provide support on the go using the Zoho Desk mobile app.

One potential downside of Zoho Desk is its own customer support for you as a business. Unless you’re on the Enterprise plan, you won’t be able to reach them on weekends and holidays. So while you might be offering support to your own customers on those days, Zoho doesn’t offer the same support to you.

In addition to the free forever plan, you can try any paid subscription free for 15 days.

#4 – Freshservice — Best For ITSM

• Starts at $19
• Used by 200,000+ businesses
• Designed for ITSM
• 21 day free trial
Start for free

Freshservice is another Freshworks solution. But it’s nothing like Freshdesk, which we reviewed earlier. 200,000+ businesses use Freshservice. This software is designed specifically for IT teams and ITSM (IT service management).

Use Freshservice to modernize your business.

Provide service to your employees by departments, such as HR, finance, marketing, and facilities. Freshservice is a single platform that allows you to streamline service management roles with a consistent experience for everyone.

On the agent side, your IT team can automate monotonous tasks and benefit from AI-powered chatbots.

Freshservice has plans to accommodate teams and businesses of all sizes.

The rates start a bit higher compared to some of the other solutions on our list. However, this is the first helpdesk solution we’ve reviewed that’s built for internal business support.

For those of you who are in need of a back-office management solution for IT service management, Servicedesk will be a top choice to consider. Try it free for 21 days.

#5 – Jira Service Desk — Best For SME Internal Support

• 1,000+ app integrations
• Supports up to 5,000 employees
• Cloud or server deployment
• 7 day free trial
Get started for free

Jira Service Desk is another helpdesk system for ITSM and internal support. But unlike Freshservice, Jira Service Desk is designed for larger companies like small to mid-sized enterprises.

Businesses like Airbnb, Twitter, Square, Domino’s, and other global brands trust Jira Service Desk for helpdesk support at scale.

You can use Jira Service Desk for both internal and external support, although internal support features are definitely the primary focus for this platform.

Jira Service Desk allows your employees to request services and support for anything. From a broken bathroom sink to infrastructure support, computer problems, or employee onboarding, this platform has it all.

The Jira Service Desk software supports up to 5,000 employees and an unlimited number of customers.

Jira Service Desk integrates with more than 1,000 different apps for nearly every use case you can imagine. From Zoom to Splunk, G Suite, Slack, and more, you can fully customize Jira Service Desk to accommodate the needs of you and your team.

One of the benefits of Jira Service Desk is its progressive pricing model. The more agents you have, the cheaper it costs per agent.

For example, 100 agents cost $15.75 per agent per month. But 1,000 agents cost just $5.33 per agent. This pricing structure is ideal for large organizations.

In addition to the cloud version of Jira Service Desk, you can deploy this software directly on your self-managed sever or data center.

Try Jira Service Desk free for 7 days.

#6 – HappyFox — Best For Omnichannel Ticket Support

• Starts at $29
• Helpdesk ticketing system
• Automation and advanced reporting
• Unlimited tickets
Request a free demo

HappyFox is an award-winning helpdesk solution that’s trusted by Fortune 500 brands like Lowe’s and Whirlpool.

This helpdesk software is an all-in-one ticketing system. It’s designed for businesses that want to provide better and faster support across multiple channels from a single platform.

HappyFox supports ticketing for email, social media, phone, and live chat. It also has tools for customer self-service support and knowledge base solutions.

Pricing for HappyFox starts at $29 per month per agent.

At this price point, it’s a little more expensive than some of the other options on our list. But with that said, HappyFox’s entry-level plans are more feature-rich than some of the other basic plans we’ve seen on the market.

All plans come with unlimited tickets, smart rules, and knowledge base support. However, HappyFox does require a minimum of 3 agents per plan. So it’s not ideal for solo users.

From ticketing to automation, productivity tools, and advanced reporting, HappyFox is a top helpdesk software for any business to consider.

They don’t offer a traditional free trial. But you can contact their sales team to request a demo and configure an account for free.

#7 – Kayako — Best For Personalized Customer Support

• Starts at $15 per month
• Built-in live chat software
• Single inbox for all channels
• 14 day free trial
Get started for free

While so many helpdesk solutions on the market today prioritize automation and self-service, Kayako puts a strong emphasis on providing customer service with a personalized touch.

With Kayako, you can manage customer conversations across any channel while gaining a deeper understanding of the entire customer journey for each unique individual.

Each conversation includes detailed information about the customers’ behavior. You’ll see what pages they viewed, what products they added to their cart, and more. This gives your support agents a deeper understanding of what’s happening before the customer even asks for help.

Live chat software is built-in to each Kayako helpdesk plan.

Pricing for Kayako starts at $15 per agent per month. For advanced features like automation rules, custom reporting, multi-language and multi-brand support, you’ll need to upgrade to the Growth plan, which starts at $30 per agent.

For small teams and small businesses, Kayako is a top solution for helpdesk software with a personal touch. You can request a demo or try it free for 14 days.

#8 – Cayzu — Best Cheap Helpdesk Software

• Starts at $4 per month
• Simple helpdesk software
• No installations required
• 14 day free trial
Try it for free

More than 20,000 businesses trust Cayzu for helpdesk software. This is arguably the most simple helpdesk solution on the market today, for agents and customers alike.

Cayzu provides helpdesk software to small businesses, ecommerce websites, schools, MSPs, and nonprofits.

With prices starting as low as $4 per month, you won’t find a cheaper deal from a legitimate provider in this industry.

The Basic plan is exactly what it sounds like. It offers the bare minimum required to run your helpdesk solution.

These low-level plans won’t accommodate the needs of large organizations or businesses with complex ticketing systems. With that said, smaller businesses tend to find the simplicity refreshing. The software is cheap but still gets the job done.

All plans are cloud-based, so there’s no installation required. You can access Cayzu from anywhere, including the mobile app. You’ll also benefit from unlimited support, free app integrations, and automatic backups. Try Cayzu free for 14 days.

How to Find the Best Helpdesk Software For Your Business

Now that you’ve had a chance to review some of the top options on the market, it’s time to find the best helpdesk software for your business.

This is the methodology that I used to narrow down the choices on our list. You can take these factors into consideration as you’re evaluating and shopping around for helpdesk software.

Ticket Support

Ticketing is one of the primary functions of helpdesk software. Ticket support allows your team to manage, route, and resolve problems for customers and employees.

The best helpdesk software supports ticketing on multiple channels and can even automate manual tasks like ticket creation and ticket routing.

Certain software will cap the number of tickets you can create in a month. Larger operations should look for unlimited ticketing plans.

Communication Methods

Look for helpdesk software that allows your customers to communicate with your support team across a wide range of communication channels. Common communication methods include email, social media, live chat, and phone support.

Regardless of the communication method, the software should allow you to reply and manage tickets from a single dashboard. So if a customer sends a support inquiry via email, it will appear on the same dashboard as a customer who reached out via Facebook.

Make sure your helpdesk solution supports all of your customer service communication methods. Certain platforms have those tools built-in. In other cases, you’ll need to integrate your helpdesk software with a third-party communication tool.

Customer vs. Employee Support

What exactly do you need helpdesk software for?

Lots of helpdesk solutions are geared toward customer support. But certain platforms are designed specifically for ITSM and internal employee support.

For those of you in need of in-house helpdesk software, you’ll want to lean towards Freshservice or Jira Service Desk.

Business Size

The size of your operation will have a significant impact on the helpdesk software you choose.

Businesses with a handful of agents won’t have the same needs as an enterprise with hundreds or thousands of support agents. In most cases, larger organizations will have more complex needs.

Freshdesk is our top pick for small businesses. Zoho Desk has the ability to accommodate the needs of scaling companies. Zendesk has the capability to support teams of all sizes, from startups to enterprises.

Plans and Pricing

The vast majority of helpdesk software pricing is based on two factors—agents and features. The per agent price is based on the number and quality of the features you need.

You’ll pay a fixed rate per month per agent. Committing to an annual contract will give you the best possible rate.

It’s important to weigh the features in each plan side by side. Most helpdesk software offers the best features with more expensive plans. But you might not need them.

Think about your team at scale. The difference between $20 or $40 per month might not seem significant. But what happens when you go from 10 agents to 50 agents? Or from 50 agents to 150 agents?

Some software, like Jira Service Desk, offers progressive pricing. Meaning the price per agent is cheaper if you add more agents to your plan. Larger organizations should definitely keep this mind when evaluating different options.

Conclusion

What’s the best Helpdesk software on the market today? Generally speaking, there is no “best for everyone” solution.

Zendesk Support is our top overall pick because of its extensive features, ease of use, affordable pricing, and ability to accommodate the needs of all business sizes.

But there are plenty of viable alternatives for specific business needs. Freshdesk is our top pick for small businesses. Zoho Desk is best for growing teams. Jira Service Desk and Freshdesk are better for ITSM and internal support.

Are you looking for a no-frills helpdesk software at the lowest possible rate? Try Cayzu.

Regardless of your business size, industry, and helpdesk needs, you can find exactly what you’re looking for using this guide.

The Best Business Intelligence Software

Want to jump straight to the answer? The best business intelligence software for most people is definitely Tableau or Zoho Analytics.

The rise of big data has caused BI software to gain popularity in recent years. Business intelligence software collects, analyzes, and transforms data into valuable business insights.

Companies use BI software to make informed decisions. By compiling and aggregating data with BI tools, it’s much easier for businesses to forecast growth, revenue, and learn more about their customers.

Historically, business intelligence relied on annual or quarterly reporting. But the robust software and BI tools of today allow businesses to view reports in real-time.

Some common examples of BI tools include data warehousing, data visualization, reporting, and dashboards. Business intelligence software takes data from internal sources and produces it in a way that decision-makers can make sense of.

After extensive research, I’ve narrowed down the top business intelligence solutions on the market today. You can use this guide to find the best one for your business.

The Top 7 Best Business Intelligence Software

  • Tableau – Best BI Software for Most Types of Businesses
  • Zoho Analytics – Best Self-Service BI Software
  • SAP BusinessObjects – Best BI Software for Growing Businesses
  • Microsoft Power BI – Best Cheap BI Software
  • Sisense – Best BI Software for Data Engineers, Developers, and Analysts
  • Domo – Best BI Software for Custom Application Development
  • SAS – Best BI Software for Customer Support

I’ve reviewed the seven best BI software tools below. Continue reading to learn more about the features, benefits, use cases, and potential drawbacks of each one.

#1 – Tableau — Best BI Software for Most Types of Businesses

  • Starts at $70 per month
  • For businesses of all sizes
  • Easy to use and deploy
  • 14 day free trial
Get started for free

Tableau is one of the best business intelligence solutions out there.

In fact, they offer BI tools for every business type and their needs.

Whether you’re an individual analyst, have a small team, large organization, or need to embed BI directly into your products, applications, and web portals, Tableau has it all.

It’s easy for anyone to deploy and manage your Tableau solution at scale, regardless of your technical skill level and experience.

Tableau understands that each unique position within an organization needs access to different data in order to do their jobs correctly and make decisions. That’s why they have different roles to match the needs of your staff.

Here are just a few of their specific features:

  • Sales analytics
  • Supply chain analytics
  • Finance analytics
  • Human resources
  • Marketing analytics
  • IT analytics
  • Support and service analytics

From desktop solutions to online or server deployment, Tableau has BI software to accommodate the needs of all business types, business sizes, and industries.

Tableau starts at $70 per month per user, billed annually. You can try it out for free with a 14 day trial.

#2 – Zoho Analytics — Best self-service BI software

  • Starts at $22 per month
  • Connect to any data source
  • Simple visual reports
  • 15 day free trial
Start for free

Zoho offers a wide range of product suites, tools, and software for dozens of different business needs. While Zoho is best known for its CRM and help desk software, Zoho Analytics is an exceptional solution for BI software.

Like every Zoho product, Zoho Analytics is robust, feature-rich, trustworthy, and easy to use.

Its low entry price point and simple setup makes it our top pick for small businesses.

Zoho Analytics takes data from multiple sources and blends them together to create visual reports and dashboards. It’s easy for you to view the health of your business across each department at a glance.

This BI software makes it easy for you to share and collaborate online with your colleagues and department heads. Add comments and set up alerts when an anomaly or something out of the ordinary occurs.

You can connect Zoho Analytics to any data source. From Microsoft Excel to HTML, JSON, Google Drive, and web URL feeds, this tool will pull data from any source. Upload data from your CRM, email software, accounting software, local database, cloud database, and more.

Try Zoho Analytics free for 15 days.

#3 – SAP BusinessObjects — Best BI Software for Growing Businesses

  • On-premise deployment
  • Supports growth at scale
  • Optimize live data
  • Better for advanced users
Request a quote

SAP BusinessObjects is an all-in-one business intelligence product suite. It’s designed to make data consumption as simple, personalized, and dynamic as possible.

With on-premise deployment, SAP BusinessObjects has the capability to support growth from just a handful of users to thousands of different users. Its flexible architecture and wide range of BI tools makes it an ideal solution for businesses that are scaling quickly.

SAP BusinessObjects optimizes performance across hybrid landscapes. It uses a live data connection between cloud analytics and on-premise data.

This BI software provides you with enterprise reporting, ad-hoc reporting, data visualization, and role-based dashboards. There are dozens of self-service features that can be used to tell stories and analyze business trends.

By integrating with Microsoft Office, you can use SAP BusinessObjects to analyze large data sets at scale. You’ll also benefit from real-time analytics.

SAP BusinessObjects is definitely geared towards advanced users with complex needs. If you’re a beginner or small business owner, you’ll likely be overwhelmed using this tool.

The pricing for SAP BusinessObjects is not available online. You’ll need to contact them to request a quote.

#4 – Microsoft Power BI — Best Cheap BI Software

  • Starts at $9.99 per month
  • Cloud-based BI software
  • Leverage machine learning
  • 30 day free trial
Get started for free

Microsoft actually has two different business intelligence solutions; Power BI Pro and Power BI Premium.

The Pro version is a cloud-based software that’s easy for anyone to use. It costs just $9.99 per month per user, making it a top choice for businesses operating on a tight budget.

Power BI Premium is the enterprise version of this BI software. The pricing is not available on the Microsoft website, but it’s expensive. Other online resources suggest it starts around $5k per month, which definitely isn’t for everyone. So for the purposes of this review, we’ll focus on the Power BI Pro version—the cost-effective solution.

Even at such a low price point, Microsoft Power BI Pro delivers. It’s easy for anyone to share and collaborate using interactive data visualizations for self-service analytics.

Microsoft ensures that your data is always secure and compliant, even when you export it.

The software allows you to leverage smart tools to discover meaningful insights about your organization, departments, and customers.

For people who aren’t used to preparing data, Power BI Pro makes it easy for you to build machine learning models to simplify the process. You’ll also be able to stream analytics in real-time.

As expected with any Microsoft product, Power BI Pro seamlessly integrates with Office 365. It’s easy to connect any Excel queries, data models, and other reports to your BI software.

For $9.99 per month, Microsoft Power BI Pro is a steal. Try it free for 30 days.

#5 – Sisense — Best BI Software for Data Engineers, Developers, and Analysts

  • Ideal for developers
  • Supports any industry
  • Department-specific solutions
  • Multiple deployment options
Get a free custom quote

Sisense is a relatively new company. They launched back in 2010 but quickly scaled and currently serve 2,000+ business customers worldwide.

While this may not be the most power BI software on the market today, Sisense isn’t designed for everyone.

These BI tools are made for people who are technically inclined. Sisense has specific BI solutions for developers, data engineers, and business analysts.

Sisense is ideal for a wide range of industries, including:

  • Healthcare
  • Retail
  • Government
  • Supply chain
  • Software
  • Manufacturing
  • Marketing
  • Travel and hospitality
  • Enterprise

It also has tools and analytics specific for different departments within an organization. Examples include finance, IT, sales, marketing, operations and logistics, human resources, customer service, and more.

Deploy Sisense BI on the cloud, on-premises, or hybrid deployment with Windows or Linux.

For developers, engineers, and tech-savvy business individuals, Sisense has everything to accommodate your needs. But it’s definitely not for the average user.

Pricing for Sisense BI is not available online. Contact them today for a free custom quote.

#6 – Domo — Best BI Software for Custom Application Development

  • Collect data from custom apps
  • Automated reports
  • Pre-built apps and tools
  • Built-in infrastructure
Start your free trial

Domo is one of the most popular business intelligence tools on the market today. It’s trusted by popular companies like ESPN, Cisco, National Geographic, Rakuten, Comcast, DHL, eBay, and more.

With Domo, you’ll benefit from every aspect of business intelligence, including data visualization, data integration, data science, data transformation, embedded analytics, and app development.

Use Domo to create custom apps for your teams, customers, and partners by leveraging the power of your data.

Take advantage of Domo’s built-in infrastructure for security, data governance, and user permissions. You won’t need to purchase additional hardware and storage from a third-party provider.

What can these apps be used for? Anything. For example, a professional basketball team used Domo to create a seat visualization chart to track revenue, sales, and attendance metrics.

In addition to the ability to create custom apps, you can also leverage some of Domo’s pre-built apps for common business functionalities.

The Domo platform is also ideal for automating back-end data integration and other tedious BI tasks. Use Domo to set up simple and automated reports.

Domo pricing is based on a wide range of factors. Since this BI software is custom for each business, you’ll need to contact the sales team for a custom quote. But you can try it for free.

#7 – SAS — Best BI Software for Customer Support

  • Excellent customer support
  • Free online training
  • Solutions for multiple use cases
  • 90 day free trial
Get started for free

SAS has a few different business intelligence software solutions, depending on the needs of your business.

  • SAS Enterprise
  • SAS Visual Analytics
  • SAS Office Analytics

The enterprise version is a wizard-driven tool that makes it easy for you to analyze data and publish results using a point-and-click Windows interface. The visual analytics software is a self-service tool for visual discovery. Office analytics is made specifically improving your existing data within Microsoft Office.

SAS stands out against the crowd because of its exceptional customer service. For those of you who need assistance and some guidance along the way, SAS will be able to help you.

They have an extensive knowledge base for self-service problem resolution. But if you need additional help, SAS offers technical support, maintenance, consulting, licensing assistance, role-based support, and more.

SAS also has a wide range of free training, courses, and e-learning tools so you can master your business intelligence software and leverage all of its features.

To get a custom quote based on your needs, you’ll need to request pricing from the SAS sales team. SAS has a 30-day free trial, but for a limited time, that trial has been extended to 90 days.

How to Find the Best Business Intelligence Software For You

Business intelligence software is extremely versatile. There are also so many different options to choose from. How can you know which one is right for your business?

This is the methodology that I used to pick the winners on our list. Generally speaking, there is no “best for everyone” BI software. To determine which one is best for you, I’ll break down the factors that you need to take into consideration during the evaluation process.

Deployment

There are lots of different ways that business intelligence software can be used and deployed for your business. There are desktop solutions, on-premise deployment, cloud-based software, and hybrid server deployment.

Cloud-based software will be the best option for most smaller businesses. It’s usually much cheaper too. If you have advanced or complex needs, you might want to consider on-premise deployment.

Your data sources will also play a role in determining what’s best for you. Are you integrating your BI software with existing data? Or are you using the software to help you collect data as well?

Reporting

At the end of the day, the purpose of BI software is to help you make better business decisions. Reports help you harness data in terms that you can understand.

Data visualization reports, predictive modeling, and decision analytics are just a handful of the different reporting features that you should be looking for.

You’ll want to choose a dashboard that’s easy to use and generates reports at a glance or in real-time based on whatever you’re trying to figure out.

Technical Ability

Unlike other business software on the market today, business intelligence can be complex. Not every solution is easy for every person to use.

If you’re a beginner or run a small business, you’ll be better off using Zoho Analytics or Microsoft Power BI. Those are both user-friendly. Tableau is pretty easy to figure out for beginners as well, but also has features for advanced users.

Sisense and Domo both require a bit more technical knowledge. Sisense is made for developers, data engineers, and analysts. Domo has tools to build custom applications for data collection.

Make sure you choose a BI solution that fits within your technical range and matches the technical ability of anyone on your team who is going to be using it.

Price

Business intelligence software doesn’t need to be expensive. With that said, there is a significant difference in terms of cost for the cheapest and most expensive solutions on the market.

Microsoft Power BI Pro starts at just $9.99 per month. But the Premium version from that same provider costs thousands per month.

You can find other cloud-based or desktop software starting around $20-$75 per month. Software for larger businesses and enterprises with lots of data will cost more. Not every software provider has straightforward pricing online. Since so much of this software is customized for your business needs, you’ll need to request a quote for some solutions.

I always recommend signing up for a free trial before you commit to a long-term contract. Every solution on our list has some type of free version that you can use. Trials range anywhere from 14 to 90 days.

Conclusion

What’s the best business intelligence software on the market today? It depends on what you’re looking for.

Tableau is our top overall recommendation. It’s versatile, robust, accommodates a wide range of business needs, and starts at an affordable price point.

But Tableau isn’t for everyone. Small businesses would be better off using Zoho Assist. Developers, data engineers, and other tech-savvy users should use Sisense. If you want to build a custom application for data collection, Domo will be the best choice for you. Businesses with changing needs that are scaling quickly should lean towards SAP BusinessObjects.

Microsoft Power BI has the cheapest entry-level BI software on the market. SAS offers the best customer support.

Regardless of your business type and needs, you can use this guide and our top recommendations to find the best business intelligence software for you.

The Best Telemarketing Services

Contrary to popular belief, telemarketing is still an active and viable marketing strategy for many businesses.

The best telemarketing services offer so much more than cold calling random numbers to sell something the person has never heard of. The right services assist with lead generation, campaign management, and other essential services to make sure you’re generating a high ROI.

Some telemarketing services even have complete call center solutions, from answering services to call forwarding and more.

If you’re looking for the best telemarketing service for your business, I’ll help you find one that fits your needs.

Compare Quotes From The Best Telemarketing Services

Get matched up with a telemarketing service that fits your specific needs.

>> Compare Quotes

The 10 Best Telemarketing Services of 2021

  1. DialAmericaBest US-based call centers, with 60+ years of telemarketing experience.
  2. Flatworld Solutions — Best affordable cold calling telemarketing.
  3. Squeeze Media — Best small BPO (business process outsourcing) provider.
  4. Callbox — Best telemarketing service for B2B lead generation and appointment setting.
  5. Quality Contact Solutions — Best telemarketing service pricing models.
  6. Go4customer — Best for extensive list of other services beyond call centers and telemarketing.
  7. Strategic Calls — Best telemarketing service for targeting executives and managers.
  8. Worldwide Call Centers — Best cheap telemarketing service with global call centers.
  9. SAS — Best telemarketing service for rates based on usage.
  10. Superhuman Prospecting — Best for telemarketing agents with a background in sales.

This guide contains an in-depth review of each service. We’ll cover the features, benefits, and other factors to consider during your search.

Best Telemarketing Services Reviews

#1 – DialAmerica

  • In business for 60+ years
  • Located in the United States
  • Full-service sales & marketing
  • Wide range of services

>> Compare Quotes

With DialAmerica, you get more than just telemarketing. It’s a full-service sales and marketing organization.

They offer more than 60 years of experience with 19 call centers located within the United States. Each year, DialAmerica makes 100 million calls.

The best part: Call center agents at DialAmerica don’t read scripts. Instead, they learn active listening skills for establishing rapport with customers. These sales skills help them use personalized and persuasive techniques.

By adding a human touch to these calls, customers are much more engaged than they would be from listening to a script.

The marketing campaigns from DialAmerica are based on data and advanced reporting. These are highly customizable and always accessible. The analytics used by the DialAmerica representatives make it possible for them to adjust and improve campaigns on the fly.

Common industries that use DialAmerica’s telemarketing services include:

  • Healthcare
  • Retail
  • Ecommerce
  • Education
  • B2B sales and service
  • Communications
  • Financial services
  • Government
  • Nonprofit
  • Publishing

DialAmerica has call center services for lead generation, appointment setting, customer acquisition, customer retention, and customer service. They even offer direct mail fulfillment.

#2 – Flatworld Solutions

  • Wide range of services
  • Cold calling
  • Affordable pricing
  • Telemarketing services that scale

>> Compare Quotes

Flatworld Solutions offers a wide range of outsourcing services along with telemarketing services.

In addition to call centers, this company provides photo editing, software development, design, data entry, transcription services, and more.

They also have call centers all over the world including the US, India, and the Philippines.

Flatworld Solutions have the infrastructure and everything you need for telemarketing at scale. Here’s a quick overview of the telemarketing services that they offer:

  • Cold calling
  • B2B cold calling
  • Real estate cold calling
  • B2C cold calling
  • Inbound telemarketing
  • Outbound telemarketing
  • Telemarketing consulting services
  • List marketing services

Flatworld Solutions leverages Zendesk, HubSpot, Five9, LiveAgent, Salesforce, and more for their services.

With a roster of tools like that, you know you can trust them.

Let’s take a look at the affordable pricing rates for the call center services offered by Flatworld Solutions:

  • Telemarketing and non-technical support — Starting at $8 per hour
  • Technical support — Starting at $10 per hour
  • Advanced technical support — Starting at $15 per hour

Rates vary based on factors like volume, call complexity, and other contract terms. But with telemarketing services as low as $8 per hour, it’s a great way to get a high ROI.

#3 – Squeeze Media

  • Full-service BPO firm
  • Inbound & outbound calling
  • Specialty services
  • In business since 2009

>> Compare Quotes

Squeeze Media is a business process outsourcing (BPO) firm based in Utah.

Launched in 2009, they’re newer on the scene. However, that results in a more personal relationship with your telemarketing service provider—which is great.

B2C telemarketing is one of the many specialty services offered at Squeeze Media. With a mix of inbound and outbound calling, the Squeeze Media agents can sell your products and services.

They also offer services such as:

  • Lead generation
  • Live transfers
  • Lead development
  • Consultative sales
  • B2B pipeline development
  • Marketing automation
  • Inbound customer service
  • Outbound customer retention

For those of you who want to work with a smaller US-based telemarketing service, Squeeze Media will be a top option for you to consider. As a full-service BPO firm, they have the resources and tools you need for success.

#4 – Callbox

  • Specialize in lead generation
  • Target high-value prospects
  • Focused on B2B telemarketing
  • Used by 7,000+ businesses

>> Compare Quotes

Callbox specializes in lead generation and appointment setting for B2B organizations.

That’s what sets them apart from the others on the list. If you’re looking to grow your sales and target high-value prospects, this is the solution for you.

They don’t close the leads themselves. Instead, they qualify those leads and set appointments for you. So your sales team will still need to make the sale, but Callbox makes it easier for them by providing qualified leads with confirmed appointments.

Big companies like HP, Forbes, ADT, Motorola, and DHL all trust Callbox with their B2B telemarketing needs.

Callbox also provides services for things like account-based marketing, customer profiling databases, and event marketing.

More than 7,000 businesses have used Callbox for B2B lead generation. This service provider has set up 520,000+ appointments for its clients.

#5 – Quality Contact Solutions

  • PCI Level 1 service provider
  • B2C outsourced telemarketing
  • B2B outbound marketing services
  • Wide range of solutions

>> Compare Quotes

Quality Contact Solutions is a PCI Level 1 service provider. Businesses that process $1 to $6 million in credit cards per year need to use a Level 1 PCI call center to remain PCI compliant.

This ensures that any credit card information captured over the phone is completely secure.

Quality Contact Solutions provides B2C outsourced telemarketing and B2B outbound marketing services. They also have solutions for consulting and outsourced telemarketing quality assurance.

Their B2C telemarketing services is perfect for existing customers:

  • Cross-sell to existing customers
  • Up-sell to existing customers
  • Information blitz to new and existing customers

The list of B2B telemarketing services is a bit more extensive. Common solutions include:

  • Lead generation and qualification
  • Appointment setting
  • Inbound customer service
  • Existing customer cross-sell and upsell
  • Technical support center
  • Inbound customer service

Pricing for Quality Contact Solutions telemarketing services typically falls into three separate categories—hourly, performance-based, or hourly plus performance.

The majority of these fees fall somewhere between $2,500 and $10,000. You can request a quote based on the needs of your business.

#6 – Go4customer

  • Dozens of service options
  • Strategic consulting
  • Telemarketing services
  • Inbound call center services

>> Compare Quotes

Go4customer has one of the most extensive product and service offerings on our list.

That’s because they provide things like strategic consulting, data management, debt collection, online reputation management, app marketplace promotion, HR outsourcing, and more — along with a great telemarketing service.

And those are just a handful of the dozens of services that Go4customer handles.

That’s why I recommend Go4customer for any business looking for a feature-packed, all-inclusive telemarketing service.

For example, if you’re using Go4customer for telemarketing, you might also want to consider taking advantage of the inbound call center services. They provide customer support, help desk solutions, tech support, product information requests, inquiries, and toll-free services.

Here’s an overview of the industries that Go4customer commonly works with:

  • Automotive
  • Healthcare
  • Travel
  • Luxury
  • Ecommerce
  • Real estate
  • Information technology
  • Banking
  • Energy
  • Telecom
  • Agriculture
  • Public services

If you fall into one of these categories and you’re interested in other services beyond telemarketing, Go4customer will be a top choice for you.

#7 – Strategic Calls

  • Strategic telemarketing services
  • Targets CEO's & decision-makers
  • Cold calling services
  • Simple pricing

>> Compare Quotes

Strategic Calls offers telemarketing services that target C-suite and executive-level decision-makers. If you’re a B2B organization that wants to target CEOs, CTOs, CFO, CMOs, and other executives, Strategic Calls will be the best option for you.

You can also run campaigns to target mid-level management or cold calling services direct to customers.

Campaigns from Strategic Calls take place over a five-day period. Here’s a quick overview of what happens each day.

  • Day 1 — Prepare a prospect list, identify call purpose, develop script and workflow.
  • Day 2 — First attempt of outbound calls.
  • Day 3 — Second attempt of outbound calls.
  • Day 4 — Third attempt of outbound calls.
  • Day 5 — Analyze results and plan the next steps.

Strategic Calls charges $1,000 for three rounds of calls (over five days) to 50 C-level prospects. The rate for three rounds of calls to mid-level management is $750.

For those of you interested in telemarketing to individual customers, Strategic Calls charges $250 for one round of calls attempts to 500 prospects.

Bottom line: Their services are optimized and streamlined for anyone looking to target senior-level company members.

#8 – Worldwide Call Center

  • Call centers across the globe
  • Wide range of services
  • Low costs & rates
  • In business 20+ years

>> Compare Quotes

With locations in the United States, Canada, Europe, Latin America, Asia Pacific, Philippines, India, Pakistan, and Africa, this provider has the biggest global presence on our list.

The benefit of using a telemarketing service in one of these countries is the cost. Using call center services outside of the US and Canada will give you access to the cheapest rates.

If you’re comfortable using a traditional scripted approach to telemarketing to save some money, Worldwide Call Centers is perfect for things like:

  • Market research
  • Tech support
  • Lead generation
  • Surveys
  • Appointment taking
  • Back office processing
  • Sales
  • Help desk
  • Customer support
  • Direct response

For 20+ years, Worldwide Call Centers has been an industry leader in outsourced telemarketing services. Contact them today for a custom quote. You can choose your call center and get a rate based on your monthly call volume.

#9 – SAS

  • Specializes in answering services
  • Native English speakers
  • Focus on lead generation
  • Pay based on usage

>> Compare Quotes

SAS specializes in call center answering services. They also has exceptional telemarketing solutions.

SAS is 100% US-based. All of the reps are native English speakers that live and work in the United States. SAS puts a strong emphasis on quality control, with QA teams screening 2,000+ calls per month.

The telemarketing services at SAS primarily focus on lead generation.

In addition to traditional outbound telemarketing, SAS has a few specialty lead generation categories that include appointment making, insurance appointment setting, and janitorial appointment setting.

With SAS, you’ll pay based on usage (per minute). Rates start as low as $31 per month + $1.19 per minute, which is ideal for low volume telemarketing. These rates go as high as $7,749 per month for 10,000 minutes.

It’s safe to say that SAS has a plan for everyone. You can try their services for free with a 14-day trial.

#10 – Superhuman Prospecting

  • Inbound & outbound services
  • Cold calling & lead generation
  • Appointment setting
  • Focused on B2B

>> Compare Quotes

Superhuman Prospecting is a division of Pereus Marketing. This Pennsylvania-based agency is an outsourced sales team.

All of the call center representatives have a background in sales at the B2B level. This makes them perfect candidates for selling to your prospective clients.

Superhuman Prospecting takes the time to understand your business and its needs. As experienced sales men and women, they have been thoroughly trained in the art of pitching to yield higher conversions.

The services offered by Superhuman Prospecting can be segmented into three main categories:

  • Cold calling
  • Lead generation
  • Appointment setting

They also offer inbound call center services, in addition to the telemarketing options listed above.

Superhuman Prospecting has experience working with industries like small business, law firms, property management, construction, real estate, tech, security, education, automotive, food service, consulting, and more. Contact them today for a free quote on telemarketing rates.

How to Choose the Best Telemarketing Service For Your Business

Not every telemarketing service will be the best option for your business. There are certain factors that you must take into consideration when you’re evaluating prospective choices.

This is the methodology that we use and recommend. I’ll give you a brief overview of each element below.

Call Center Location

The location of call centers is important for a couple of different reasons.

For starters, this has a significant impact on the rate you’ll pay. If you outsource telemarketing overseas to countries like India or the Philippines, you’ll pay much less than you would if you’re using a US-based call center.

With that said, some companies would rather pay a premium to use call centers with native English speakers. But if you’re on a tight budget, outsourcing to a global telemarketing center would be better for your business.

Business Type and Industry

Some telemarketing services specialize in certain industries, whether it’s law firms, retail, financial services, or something else. One firm might excel in sales, while another is better for something like appointment setting.

Your target market will impact the decision on which service you choose as well. For example, there are telemarketing services that specifically target CEOs and other C-level executives, whereas other services are better for cold calling general consumers at scale.

Additional Services

In most cases, telemarketing won’t be the only service offered by the provider you’re considering. The majority of the options on our list also provide a wide range of additional services.

From inbound call center solutions to full-service BPO providers, you can benefit from packages that go beyond the phone. Check out those other offerings. It’s easier to get these all under one roof instead of outsourcing to multiple agencies.

Reputation

Telemarketing can be a tough business. Somewhat unfairly, it’s developed a negative reputation over the years. But that’s largely due to service providers cutting corners when it comes to quality.

Take the time to conduct due diligence before you sign a contract. Some of the service providers on our list have been in the industry for 60+ years. I typically lean towards working with well-established companies boasting a credible reputation.

Conclusion

What’s the best telemarketing service for your business? It depends on your specific needs.

Here’s a recap of the top ten telemarketing services reviewed in this guide:

  1. DialAmericaBest US-based call centers, with 60+ years of telemarketing experience.
  2. Flatworld Solutions — Best affordable cold calling telemarketing,.
  3. Squeeze Media — Best small BPO (business process outsourcing) provider.
  4. Callbox — Best telemarketing service for B2B lead generation and appointment setting.
  5. Quality Contact Solutions — Best telemarketing service pricing models.
  6. Go4customer — Best for extensive list of other services beyond call centers and telemarketing.
  7. Strategic Calls — Best telemarketing service for targeting executives and managers.
  8. Worldwide Call Centers — Best cheap telemarketing service with global call centers.
  9. SAS — Best telemarketing service for rates based on usage.
  10. Superhuman Prospecting — Best for telemarketing agents with a background in sales.

Compare Quotes From The Best Telemarketing Services

Get matched up with a telemarketing service that fits your specific needs.

>> Compare Quotes

Whether you’re a small business targeting general consumers or a B2B company targeting executive-level decision-makers, there’s a telemarketing service for your organization on this list. For all budgets and call center needs, use this guide to make an informed decision.

Compare The Best Medical Billing Services

Billing for medical services is an integral part of every health care practice.

Yet for many practices, in-house billing is cumbersome. Practices with a smaller staff often consider outsourcing this key task. They turn to medical billing services or revenue cycle management (RCM) services to fulfill this need.

Compare Quotes From The Best Medical Billing Services

Get matched up with a medical billing service that fits your specific needs.

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The 8 Best Medical Billing Services

How to choose the best medical billing service. Quicksprout.com's methodology for reviewing medical billing services.

Beyond patient care, effective billing is crucial to financial stability for any medical practice. Medical billing services simplify the way healthcare providers submit claims to insurance companies.

The best medical billing services facilitate accurate and timely claims to insurance providers with the proper coding. By following the unique rules of each insurance company, it increases the chances of receiving prompt and full payments—providing your practice with adequate cash flow for operations.

These billing services typically handle patient billing in addition to insurance billing. This ensures the patient’s portion of the bill is collected appropriately, without the burden of collection falling on your office staff.

With medical billing services, you won’t have to worry about mistakes related to poor recordkeeping that could forfeit the revenue. Everything is handled with the utmost care and accuracy.

After extensive research, our team has narrowed down the eight best medical billing services that you should consider:

AdvancedMD

  • Works with all types of practices
  • Very high first pass success rate
  • Works with denied claims
  • Checks claims for coding errors

>> Compare Quotes

For medical practices that want the highest possible success with insurance claims on the first pass, AdvancedMD is a strong performer.

At 95%, it guarantees to deliver one of the highest percentages of success on initial claims submission in the industry. They also tout that they can exceed that number in real-world conditions.

The interface is straightforward and provides you with everything you need to make billing and invoicing simple and headache free.

AdvancedMD interface

AdvancedMD has an EMR system that you can use too, which helps with billing accuracy. However, the service does not initially code the claims, so you’ll have to do this part in-house.

Pros

  • Extremely high first pass success rate
  • Will search your claims for coding errors
  • Works with denied claims for you
  • Works with all sizes and types of practices

Cons

  • Does not do the initial coding, so you’ll need an in-house certified coder
  • Has some extra fees

AthenaCollector

  • Extremely easy to use
  • Works with your team
  • 90-day minimum contract
  • Great low prices

>> Compare Quotes

AthenaCollector helps your staff handle the majority of the billing process with guidance.

It’s primarily an automated medical billing service that attempts to catch errors that your staff may make during the billing process.

AthenaCollector homepage.

It’s also incredibly easy to use. That means once you set it up, you can get started immediately.

Because AthenaCollector only has a 90-day minimum contract, you can try this RCM service to see if it fits your needs without a major commitment.

Pros

  • Extremely easy to use
  • Designed to help your in-house service
  • Shorter than average minimum contract length
  • Price point is a bit below average

Cons

  • Not made for those who want a complete third-party billing service
  • First pass success rate in claims is a bit lower than others

CareCloud

  • Strong matching EMR system
  • 1 year minimum contract
  • Multiple plans
  • Competitive pricing

>> Compare Quotes

CareCloud is a solid choice when it comes to medical billing solution.

Where they really shine is how they tailor their pricing tiers to match your practice. It’s not one-size-fits-all. CareCloud adjusts its billing based on the complexity and frequency of your claims.

CareCloud homepage.

With CareCloud, you’ll receive a below average percentage cost, based on your monthly billing amount, but you will have to pay some hefty startup fees.

If you want to match your EMR software with your biller, CareCloud offers a strong EMR system.

Pros

  • Multiple pricing tiers with competitive overall pricing
  • Has a strong matching EMR system
  • Offers a minimum contract length of one year
  • Excellent coding results

Cons

  • Startup fees are high for new clients
  • Requires a minimum monthly guarantee

Cerner

  • Great for large practices
  • Multiple advanced features
  • Patient account collection services
  • Handles all aspects of billing

>> Compare Quotes

Cerner is a great billing service for handling complex billing needs. It’s way more than a small practice needs, but hospitals and larger organizations will appreciate a system that is robust enough to adapt to their needs.

Some serious training is going to be required on the backend for administrators, as well as for staff.

Once you learn the ropes, Cerner is great for handling the entirety of the billing process from start to finish, including resubmissions of denied claims and account collections from patients.

Cerner homepage.

You will get complete visibility into every part of your revenue cycle. Identify bottlenecks, breakdowns, find places to improve your patient experience, and make the day-to-day easier on your administrators.

Due to its complexity and the scope of their coverage, I highly recommend Cerner for companies that have outgrown simpler medical billing solutions.

Pros

  • Multiple advanced features for large practices
  • Handles all aspects of billing
  • Will manage patient account collections for you
  • Once you figure out how to use it efficiently, this is an impressive service

Cons

  • Higher than average pricing
  • Training process is long and involved
  • Customer service has hit and miss results

CureMD

  • Geared toward small practices
  • High first pass success rate
  • No minimum contract
  • Low startup costs

>> Compare Quotes

Are you a small practice that wants to use a medical billing service without shelling out a significant upfront investment? CureMD is the pick.

They offer a first pass success rate for claims at up to 98%, which is one of the highest in the industry. CureMD also handles all aspects of the billing and claims process, including generating codes, so it’s a full service option.

CureMD excels at generating helpful reports too.

Pros

  • Low initial price for basic service
  • Geared toward small practices
  • No minimum contract requirement
  • Very high first pass success rate on claims

Cons

  • Has multiple add-on fees, depending on the level of service you need
  • Will not support some uncommon specialty areas

DrChrono

  • Full service plans
  • No minimum monthly guarantee
  • Start to finish claim submission
  • High percentage of success

>> Compare Quotes

DrChrono offers a full-service system. It includes EMR, practice management, and billing services that’s perfect for smaller practices.

(Note: You cannot be a DrChrono customer for medical billing services unless you also use its EMR software package.)

DrChrono claims a first pass success rate on insurance claims of up to 97%, which is extremely strong. This billing service delivers full service to its clients, regardless of size, including generating the codes for you.

Pros

  • Geared toward both general practices and specialty providers
  • Works with small practices with no minimum monthly guarantee
  • Will handle the claims submission process from start to finish
  • Offers a high percentage of success on first pass of insurance claims

Cons

  • Must be a DrChrono EMR software client
  • May not work as well for larger practices

Human Medical

  • Best for smaller practices
  • Highly flexible plans
  • Personalized & customized service
  • Great customer service

>> Compare Quotes

Human Medical is an excellent choice if you’re looking for personalized, custom service. It is not a large company, but its customer service is strong. It is willing to work with its clients to come up with the best solution.

Human Medical does not offer other types of software, so it’s a nice choice for practices that already have EMR and practice management software in place and do not want to change vendors.

Its percentage charges are higher than average, so you will pay a bit extra for the flexibility you receive.

Pros

  • Highly flexible service
  • Handles all aspects of the claim generation process, including coding
  • Great for smaller practices
  • Very good customer service

Cons

  • Has no EMR or practice management software option
  • Percentage fees are a bit higher than average

Kareo

  • Flexible service plans
  • Works with resubmissions
  • Training options
  • Competitive pricing

>> Compare Quotes

Current customers of Kareo EMR and practice management software will definitely want to use them for medical billing. You’ll receive an excellent price on the Kareo medical billing service.

Kareo gives you flexibility in how you use its billing services, as it can handle the entire billing process from start to finish, or it can handle any single segment of the billing service. It also handles resubmissions as required.

You will have to pay a setup fee and a monthly minimum with Kareo, but these amounts are reasonable versus some others.

Pros

  • Competitive pricing
  • Handles all aspects of medical billing, if desired
  • Works with resubmissions
  • Nice level of training options

Cons

  • Must use Kareo’s EMR and practice management software
  • Some questions about its customer service reliability

How to Choose The Best Medical Billing Service For You

Finding the right service for you can be tricky (to say the least).

Luckily, we can help.

Below is the exact methodology we used when determining our list. Use it for your own research process too.

Price

Cost is a significant differentiator among RCM services. As a start, the majority of medical billing services will charge you a percentage of the revenue they run through the billing process. Around 6% is average, but some RCMs charge as much as 9% or 10%.

But price isn’t the only factor. You also need to fully understand how the biller calculates the percentage. In addition to the amount of the insurance claims the RCM runs for you, the amount on which the RCM bases the percentage also may include:

  • Any clearinghouse fees you pay
  • Any copays you collect before the appointment

The RCM may charge you additional fees for extra features, such as the total number of claims you file per month and the number of different insurers you use. Be certain you fully understand the service’s fee structure before signing any contract.

The RCM also may have a minimum amount it will charge you each month. If you are a small practice that doesn’t generate enough claims to reach this minimum amount, it will end up costing you quite a bit more than a straight percentage vendor.

Contract

The medical billing service likely will want you to agree to some sort of contract length before it takes on your practice as a client. This is a common occurrence among RCMs.

A minimum contract length will be one year, but you often find billers that want you to sign up for a two- or three-year contract. Some even use five-year contracts. You can try to negotiate shorter contract periods, but success rates are hit and miss.

The good news with a contract is you will know what your costs will be for the length of the contract. The biller shouldn’t change the billing rate on a whim during the contract period.

Pay attention to any fees and penalties you must pay if you want to cancel the contract early. Should the medical billing service fail to meet the guidelines for performance spelled out in the contract, make sure the contract allows you to cancel the service without penalty.

If you need a particular service that might not be part of the company’s normal services, you should make sure that the guarantee of this extra service is part of your contract. Don’t just take a customer service representative’s word that you will receive the extra service. 

Once you have a contract in hand, you likely will want to have your legal team or legal representative review the contract on your behalf. 

Most of the time, any contract the medical billing service provides to you should be straight forward. However, you don’t want to sign a legally binding contract that misrepresents how you believe the relationship will work.

Guarantees on Coding

If you find a low priced medical billing service, it may be because the service expects you to take care of the initial coding on insurance claims. Using proper coding is a significant part of filing insurance claims properly, and incorrect coding leads to rejected claims. You’ll want a medical billing service that is able to achieve successful claim submissions at a high percentage the first time, which reduces delays in receiving payments.

If your practice struggles with making coding errors, you may want to find a medical billing service that handles all of the coding for you. Be certain that the service hires only certified coders, ensuring you receive the most accurate possible results.

The service needs to be able to handle the ICD-10 coding system, which most can. (And it should have plans in place for how it will migrate to ICD-11 after this system’s adoption in the near future.)

If you have someone on staff who has success with generating insurance coding, you probably can save some money with a medical billing service by generating the codes yourself.

Managing Denials

When selecting the best medical billing service, figure out how the RCM handles claims that the insurance company denies. Will the billing service fix and resubmit any denied claims?

Some services will not resubmit a claim if the mistake occurred on your end, not without charging you an additional fee. Others will fix everything as part of your base price, regardless of where the mistake originated.

Working With Specialties

If you engage in an area of specialty at your practice, your insurance coding can be a challenge. Before picking a medical billing service, make sure it has the ability to handle your specialty needs, especially if they generate some uncommon insurance billing codes.

Working With Your Software System

For the smoothest possible integration of your billing needs, look for an RCM that is able to connect with your EMR system. If the medical billing service can pull the necessary data directly from your system, this will reduce errors in submitting claims.

Some medical billing services have their own EMR and practice management systems. If you match the biller to the software you’re already using, it can deliver the maximum efficiency for your medical practice. In fact, some billers only will accept you as a client if you use the biller’s EMR and practice management software.

Additionally, the service also may be able to generate reports about the way your medical practice is operating, passing them directly into your practice management software. This helps you see which areas of your billing process may be hindering your practice’s growth and bottom line financials.

Working With Patients

Some medical billing services will be able to handle all aspects of billing, including working with patients on their accounts.

The service may take a variety of items off your plate, including:

  • Sending statements directly to patients
  • Monitoring the progress of patients making payments on a balance
  • Working out a payment plan
  • Turning over unpaid accounts to collections
  • Operating a patient portal where patients can make payments on account balances

Understand that some medical billing services will charge you extra for these patient management options, while others include them in the monthly percentage fee you pay.

Privacy Guarantees

It is vital that any medical billing service is able to follow all HIPAA rules and guidelines. As the service will be handling sensitive patient data, it must have a process in place to guarantee the safety of the information.

If you are working with an American-based company, you’ll have a better chance of receiving HIPAA compliance than if you’re using a foreign-based company.

Customer Support

Make sure the medical billing service you select allows you to contact it using the method you prefer, whether that is via email, telephone, or live messaging.

Some services offer customer support 24 hours a day and seven days a week, while others only offer support during normal business hours.

The Top Medical Billing Services in Summary

Doing medical billing properly does take significant time. You may not have the staff available to handle this key task. 

The best medical billing services will give you excellent and reliable results. These services keep you on track with your revenue stream and ensure you don’t fall behind on billing. When it’s done right, the only thing you and your patients have to think about is the copay.

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The Best Employee Retirement Plans

Studies show that retirement plans are a benefit the vast majority of employees want. In fact, 81 percent of workers say they would like it if their employer enrolled them in a 401(k) automatically. Despite this, a mere 22 percent of employers actually do so.

So what accounts for the disconnect? In many cases, business owners, and especially small business owners, are intimidated by the prospect of employee retirement plans. Admittedly, retirement plans can seem complicated. They can also involve high administrative costs and various fees.

If you take time to learn a little bit about employee retirement plans, however, you’ll see they’re not as overwhelming as they sound. There are also low-cost plans available. Here’s a look at some of the top employee retirement plans, along with tips for picking the best one for your business.

The 5 Best Employee Retirement Plans

It’s no secret that companies that offer a generous benefits package tend to attract the top talent. If you’re a small business owner, this is where you can get a jump on the competition. According to the Bureau of Labor Statistics, just 47 percent of companies with fewer than 50 workers offer a retirement plan.

Fortunately, there are a number of excellent employee retirement plans available, with some tailored toward small businesses and others marketed toward companies with hundreds or thousands of workers. There are even retirement plans for gig workers, freelancers, and self-employed business owners.

Generally, you can break these plans down into two groups: 401(k)s and IRAs. Which type of plan you choose will depend on the nature of your business, as well as your financial needs and those of your workforce.

The more popular offering is the 401(k) and probably the plan most people are used to hearing about. The 401(k) is a common choice among employees because it allows for greater contribution limits and lets workers opt for pretax contributions.

However, IRAs also have their perks. While they tend to feature lower contribution limits compared to a 401(k), they are generally easier and less costly to set up and administer. IRAs also come in a few different variations, including the Roth IRA and the SIMPLE IRA.

With this in mind, let’s take a look at five of the best employee retirement plans on the market today.

1. ShareBuilder 401(k)

• Hassle-free setup
• Handles all regulations
• Multiple options
• Affordable for any business
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If you’re looking for a hassle-free setup, ShareBuilder 401(k) is worth a look. ShareBuilder takes the guesswork out of employee retirement plans by handling all the federal government regulations, custodianship issues, recordkeeping requirements, investment management tasks, and administration. Once you set up your account, ShareBuilder takes care of the rest.

ShareBuilder offers a traditional 401(k) plan to small businesses with up to 100 employees. It also gives companies the option to select an individual 401(k) plan, a Roth option, or a safe harbor 401(k). With a safe harbor plan, employers must match all employee contributions equaling the same percentage of each worker’s salary. Additionally, employer contributions must vest automatically.

ShareBuilder makes an effort to keep its retirement plans affordable for any business owner regardless of the business’s size.

With some exceptions, ShareBuilder charges a $495 setup fee for its safe harbor 401(k), plus $95 per month in administrative costs. While ShareBuilder doesn’t require employers to sign a contract, it imposes a $1,000 cancellation fee if a business owner chooses to cancel its plan.

For a traditional 401(k), the set up fee is $750, and the monthly administrative fee is $110 per month. As with the safe harbor 401(k), ShareBuilder charges a $1,000 cancellation fee. According to ShareBuilder, this fee covers the cost of filing paperwork with the government and transferring the plan benefits to another provider.

If you’re a self-employed business owner, you can also set up an individual 401(k). The setup fee is $150, and the monthly administration cost is $25. If you cancel, you’ll pay just $150.

2. Fidelity SIMPLE IRA

• Great for small businesses
• No setup or maintenance fee
• Affordable options
• Access to investment advisors
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If you’re self-employed or own a business with fewer than 100 employees, the Fidelity SIMPLE IRA can offer significant cost-savings.

Unlike other types of employee retirement plans, the Fidelity SIMPLE IRA doesn’t charge a setup fee or monthly maintenance fee. Instead, plan participants cover trade fees only.

Plan participants also get complimentary access to Fidelity investment advisors. This is an excellent perk, as Fidelity advisors, who boast a customer network of 28 million and manage $7 trillion in assets, are experts in the industry.

For business owners concerned about expense, the Fidelity SIMPLE IRA is probably the most affordable option available. The only fees employers pay are a 3% employee contribution match or a 2% contribution across every employee account.

One potential drawback with Fidelity is the inability to apply online. While you can download the application from the Fidelity website, you can’t submit a completed form over the internet. Rather, Fidelity only accepts applications through regular mail. Additionally, Fidelity customers don’t get access to a personal retirement advisor. Instead, you must call a general customer service number if you have questions or concerns.

3. Guideline 401(k)

• Two plan options
• All-in-one fees
• HR and payroll integration
• Straightforward pricing
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Guideline has only been around since 2016, but it has already made a big footprint in the retirement benefits industry. It offers all-in-one fees and HR and payroll integration with a network of top providers that include Gusto, ADP, and Intuit Quickbooks.

Business owners who have avoided employee retirement plans due to the expense and hassle of administration are likely to be impressed with Guideline’s straightforward pricing structure, which the company describes as “transparent and predictable.”

Guideline offers two main types of plans: a startup plan and a prime plan. For the startup plan, employers pay a $39 per month base fee plus $8 per month per employee. The cost of the prime plan is $99 per month plus $8 per month per employee. For both plans, the cancellation fee is $250, which is much lower than most plans offered by other companies.

For many employers, retirement account compliance issues can be a constant source of headaches. This is where Guideline can help. Because it handles all compliance requirements, employers don’t have to worry about fines or hire an in-house or third party company to oversee the plan’s administration.

While Guideline doesn’t assign employees a personal benefits advisor, the company has a fully staffed customer service department available by email, chat, and phone between the hours of 6 a.m. and 5 p.m.

4. Human Interest

• Straightforward pricing
• Services 2,000+ companies
• Managed administrative tasks
• Personalized support
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Human Interest markets its retirement plan to small and medium-sized businesses. It offers straightforward pricing as well as all the compliance, administration, and record-keeping tasks associated with its plans. According to its website, Human Interest services employee retirement plans for over 60,000 workers and 2,000 companies.

Pricing is available in clear terms on the Human Interest website. For a 401(k), employers pay $120 per month plus $4 per month per employee. There is also a one-time $499 setup fee. Unlike some other companies that market low-cost plans to small businesses, Human Interest requires employers to sign a one-year contract. There is also a $750 plan termination fee, which is a bit lower than the industry average of $1,000.

Human interest also takes care of the administrative tasks associated with its retirement plans. Employers receive automated signup and onboarding for employees, as well as record-keeping and payroll synchronization. Additionally, Human Interest takes care of IRS forms, HR, and compliance.

With Human Interest, employers don’t have to sacrifice personalized support for affordability. Every employer and employee received a dedicated support team for both the setup process and ongoing administration.

5. Vanguard

• Great for the self-employed
• No setup fees
• Online-only brokerage
• Comprehensive info & tools
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If you’re self-employed, it’s worth taking a look at the individual 401(k) offered by Vanguard. There are also no setup fees, and no age or income restrictions. Vanguard does charge an annual $20 fee per fund held in an individual 401(k), however, the company says it may waive this fee if the account maintains a $50,000 balance.

Employers can contribute up to 25% of compensation capped at $57,000 for the year 2020, and contributions are tax-deductible. Employees can defer 100% of their compensation up to $19,500 for the year 2020. This contribution limit increases to $26,000 for employees age 50 and up.

If you’re a self-employed business owner, however, you’re considered both an employer and an employee. This means you can contribute as both, however your combined contributions are capped at $57,000 for the year 2020. If you’re 50 or older, this limit increases to $62,000.

Vanguard is an online-only brokerage, so you can’t visit a physical office or meet with an advisor in person. Rather, everything with your account is managed online. However, this is common among affordable employee retirement plans, so it’s probably not a dealbreaker for most people.

Vanguard also offers comprehensive information and tools about retirement planning on its site. Some of these tools include well-developed calculators that let you estimate your retirement expenses so you can make adjustments. Vanguard also offers a broad menu of other types of retirement accounts, including IRAs and Roth IRAs, so you can convert your 401(k) if your circumstances change or you think a different kind of plan might better suit your goals.

How to Choose the Best Employee Retirement Plans for You

Most employers, and especially small business owners, don’t have the internal resources to devote to managing employee retirement accounts. When you’re running a business, you don’t have time to take care of things like account onboarding, compliance, and administration.

When searching for an employee retirement plan that fits your business, it’s important to focus on ease of administration and affordability. The employee retirement plans listed above satisfy these criteria.

However, you should look for other things, too. Here are five factors to keep in mind when you’re shopping around for an employee retirement plan.

1. Administrative Support

Employee retirement plans like 401(k)s are regulated by the government. Companies that fail to comply with contribution limits and tax laws could be subject to costly fines and other types of liability.

Some employee retirement plans let businesses shift those responsibilities to the third party that offers the plan. Look for a retirement plan provider that bundles administration, compliance, advisory support, and recordkeeping requirements in one service.

2. Cost

Many employers shy away from employee retirement plans because they assume they can’t afford them. While this may very well be true for certain providers, there are plenty of low-cost and low maintenance employee retirement plans on the market today.

3. Clear Information About Costs

Cost is definitely a factor, but so is the accessibility of cost information. In other words, is the company up front about its fees and charges? Does it post a detailed cost breakdown on its website, so business owners can see exactly how much they’ll pay for a retirement plan?

You should also carefully review any plan documents beforehand. Look for hidden costs and additional fees. You don’t want to be surprised by extra expenses after you’ve gone through the setup process and enrolled your entire workforce in a retirement plan, as terminating the plan and moving to another provider will almost always involve a fee.

4. Customer Service

No matter how streamlined and hassle-free a retirement plan is, you and your employees are bound to have questions. When you do, you want to know there’s a way to get prompt assistance from your retirement plan provider. Consider whether the company has live support by phone, or if it has restricted call hours or support via email only.

You should also decide whether you prefer a personal retirement advisor or a general help center. Some retirement companies automatically assign each account holder their own advisor, which can be a nice feature for employers and employees when they have a question.

5. Web and Mobile Access

There’s a good chance many of your employees already handle most of their finances online. From checking their bank balance to paying credit card bills, many people use the internet to conduct these types of transactions.

The ability to manage their retirement account online and on mobile is a perk many employees will appreciate. It’s also good for employers, as it gives workers direct access to resources and help numbers they can turn to when they have a question.

Conclusion

Offering your workers an employee retirement plan can reduce your turnover and boost productivity. Studies show that employees are happier when they have access to high-quality employment benefits. With so many affordable and low maintenance employee retirement plans available, choosing a plan that works for your business and your workforce has never been easier.

Compare The Best Call Center Software

Want to jump straight to the answer? The best call center software for most people is Nextiva or RingCentral.

With the right software, you can set up your call center without running any new wires or waiting months to deploy. Phone, video, chat, text–choose the channels you need and get your team set up in hours, not months.

All of my recommendations here just need the internet–there’s no expensive hardware to buy. You may even be able to use your existing devices to manage your call center needs.

The 9 Best Call Center Software of 2022

  • Nextiva — Best overall (For a limited time get 25% off, plus a free phone, when you sign up!)
  • RingCentral — Easiest deployment for SMBs
  • Cloudtalk — Best call center software for remote teams
  • Freshdesk Contact Center — Simple contact center software for teams of all sizes
  • 8×8 — Best contact center software for enterprise-grade security
  • Five9 — Best all-in-one contact center software
  • CrazyCall — Best call center software for outbound sales
  • Zendesk Talk — Best call center software for support and automated ticketing
  • Talkdesk — Best call center software for end-to-end customer experience
How to choose call center software for your business. Quicksprout.com's methodology for reviewing call center software for business.

I focused on finding call center software that is easy enough to use for employees and administrators. You shouldn’t have to call the vendor to add an extension or switch up a phone tree. Maybe 10 years ago that was normal, but today’s call center software is a lot more approachable.

As we continue through this guide, I’ll give you an in-depth review of each provider on this list. I’ll discuss the features, benefits, pricing, and other considerations so you can make an informed decision for your business.

Best Call Center Software Reviews

Nextiva – Best Overall

  • Affordable call center software
  • Supports voice, chat, video, SMS, and Email
  • Easy call administration
  • Intelligent call distribution
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Nextiva is a popular business communications company with excellent software for call centers. All of their products are competitively priced, and the Nextiva platform takes no time for new agents to learn.

If you just need voice communication, Nextiva can set you up with the essential features. If you want to add chat, text, and email, you can do that, too.

Because it can support these additional channels, it’s marketed as Nextiva Contact Center rather than just call center.

Because it’s a cloud-based call center, deployment is quick and there’s no hardware required. This is definitely one of the faster, more economic ways to get a call center off the ground.

Nextiva landing page for contact center software

And it’s way less of an IT headache. Agents sign into their Nextiva account to make or answer calls. Rather than rely on your phone system and security, they can rely on Nextiva. This is a dream if you have remote workers.

The thing I like most about Nextiva is that most of the setup is stuff you can handle on your own. Setting up a phone tree or an auto-attendant? Any administrator can build these out quickly on the Nextiva platform without having to call IT.

Every plan they offer can fully support a call center. Voicemail, call routing, call recording–everything is handled in the web-based platform.

You can integrate landline phones by using Nextiva’s business phone service if you want, but call centers are definitely trending towards the cloud.

You’ll have to get in touch with Nextiva for pricing, though they advertise prices as low as $50/agent per month. They offer the following packages for their Contact Center solution:

Nextiva pricing for call center software

Larger call centers will definitely from the workforce management features and QA tools that come with Enterprise plans. Administrators will get more tools to dig into agent performance to find out who’s doing well and who needs support.

Nextiva offers a built-in CRM, but you can connect a ton of the most popular solutions out there with pre-built integrations.

This is a no-fuss call center solution. You can reach out to Nextiva’s expert customer service 24/7, but you may not need to call them. Getting a CRM hooked up to a call center is never a picnic, but the Nextiva team is there to help.

Get in touch with Nextiva today to find out more about their award-winning call center solutions.

RingCentral – Easiest Deployment for SMBs

  • Great for sales & service teams
  • 40+ robust features
  • 99.99% guaranteed uptime
  • Wide range of options
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RingCentral can help you create a call center without spending a ton of money or waiting months before you can actually use the phones.

You can support any channel, but if you just want voice, RingCentral has that at a great price. If you want to add channels over time, it’s a simple upgrade.

RingCentral has tons of pre-built integrations with popular software and runs on virtually any technology. This is going to minimize disruption and surprise spending.

RingCentral landing page for call center software and customer experience.

You can connect your call center to your CRM, ERP, or marketing automation software to RingCentral. Put critical customer information and powerful tools in the hands of every employee without having to build the whole integration out yourself.

It’s also a great option for remote and work-from-home employees. Everyone is signing right into RingCentral, so your company doesn’t have to worry about maintaining a firewall or setting up VPNs for employees on-the-go.

There’s just a lot less for your team to worry about when it comes to deploying RingCentral. Sure, it’ll take some time to tune everything up with your CRM, but a lot of the traditional call center headaches are off your plate.

It’s also very easy for people to learn. You don’t have to be some telecom guru to set up a phone tree.

RingCentral Contact Center has more than 40 robust features like intelligent routing, call queueing, and workforce management tools. You’ll also benefit from administrative and management features like surveys, call recording, and analytics.

RingCentral is safe, secure, and reliable. They have a guaranteed uptime of 99.99%, and the software gives your agents the ability to work from anywhere.

Here’s a quick glance at the RingCentral Contact Center plans:

RingCentral pricing plans with options for Essentials, Standard, Premium, and Ultimate plans

Now let’s take a closer look below the surface to see what each plan offers:

List of what each RingCentral pricing plan offers

You’ll need to contact the RingCentral sales team to get a quote for your business.

But as you can see, they have options for everyone. Smaller teams that only need solutions for inbound calls can use the Basic plan. The standard call routing capabilities will be more than enough for a simple phone tree.

If you want omnichannel inbound call center support, the Advanced option will be best for you. For both inbound and outbound calling, you’ll need the Ultimate plan.

This is going to centralize every channel your team uses–talk, text, voice, video, and chat–within a single dashboard. It makes your employees lives a lot easier.

RingCentral is a trusted name in the VoIP phone and video industry. Their call center software is consistent with the high-level quality you’d expect from this provider.

Cloudtalk – Best Call Center Software for Remote Teams

  • Great for remote teams
  • Smart IVR feature guides callers where they need to go
  • Starts at $20 per user per month
  • Salesforce integration with Expert plan
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Cloudtalk offers remote-ready phone center services at a great price.

With more than 2,500 call centers powered by Cloudtalk, They’re trusted by businesses like Fujitsu, Mercedes-Benz, Booksy, DHL, and more. So you’ll be in good company if you use them.

They stand out because they allow you to run virtual call centers from anywhere in the world. As the name suggests, they leverage cloud technology to give you a secure calling experience.

Cloudtalk Homepage

Cloudtalk’s intuitive platform also includes a great dashboard that gives you insight into your customer when their call is in the queue. This gives you a chance to anticipate their needs before you even speak with them.

Cloudtalk’s Smart IVR is a standout feature. It is an interactive voice response system that routes calls to exactly the people who need to take them. You’ll also be able to choose language preferences and map out the customer journey with their drag and drop call flow designer.

Here’s a look at their annual plans:

Cloudtalk pricing plans

Starter — $25 per user per month

  • Unlimited inbound and intercompany calls
  • Click to call
  • Automated call distribution
  • Mobile app
  • Unlimited call queuing
  • International numbers

Essential — $30 per user per month

  • All features in the Starter plan
  • Advanced analytics
  • Real-time client dashboard
  • Integrations with other systems
  • Open API
  • Skill-based routing
  • Smart queueing
  • SMS messaging
  • Workflow automation

Expert — $50 per user per month

  • All features in the Essential plan
  • Salesforce integrations
  • Power dialer
  • Smart dialer
  • Call monitoring
  • Wallboards
  • Account manager
  • Speech to text
  • Sentiment score
  • Unlimited concurrent calls

Cloudtalk also offers enterprise-grade custom plans for remote teams with unique needs. This includes developer support, custom reporting, and SLA.

I’d go with the Essential plan at a bare minimum. The integrations and analytics tools alone make it worth the extra five bucks per user a month. Overall though, this is a solid investment for any remote or distributed teams.

>> Compare Quotes

Freshdesk Contact Center – Simple Contact Center Software For Teams of All Sizes

  • Free 21-day trial
  • Cloud-based solution
  • Wide range of features
  • Used by 50,000+ customers

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Freshdesk Contact Center, formerly known as Freshcaller, is call center software provided by Freshworks. They’re another well-known, trusted, and established name in the world of business solutions.

Like other Freshworks products, Freshdesk Contact Center is a cloud-based solution that’s both simple and modern. It’s easy for any business to use, regardless of its size and technical expertise.

More than 50,000 businesses use Freshdesk Contact Center’s software for a call center. It’s used by inbound sales agents as well as customer support teams.

Freshdesk home page

Pricing for Freshdesk Contact Center is a bit unique. You’ll pay a monthly rate for the plan you select based on the features offered. But you’ll also pay per minute based on usage.

Let’s take a look at those plans first before we dive into the usage rates.

Freshdesk Contact Center pricing plans

Free — $0

  • Inbound caller ID
  • Custom greetings
  • Desktop notifications
  • Call metrics

Growth — $15 per agent per month (billed annually)

  • Up to 2000 incoming minutes per month free
  • Basic call queues
  • Number porting
  • Wait queues
  • Voicemail
  • Warm transfer
  • Call recording
  • Pre-built reports

Pro — $49 per agent per month (billed annually)

  • Up to 3000 incoming minutes per month free
  • Advanced call metrics
  • Agent extensions
  • Call center agent statuses
  • Routing automation
  • Power dialer
  • Call monitoring
  • IVR (phone trees)
  • Call conferencing
  • Bring your own carrier
  • Call tagging

Enterprise — $79 per agent per month (billed annually)

  • Up to 5000 incoming minutes per month free
  • Abandoned call metrics
  • Service level monitoring
  • Omnichannel routing
  • Speech-enabled IVR (phone trees)
  • Voicebot
  • Includes 5000 bot sessions per month

From startups to growing teams and global companies, Freshdesk Contact Center has an option for everyone.

Call rates are based on factors like device (browser vs. phone), country, and whether or not the call is incoming or outgoing. Incoming rates start as low as $0.014 per minute, and outgoing rates start at $0.022 per minute.

To see an estimate for your needs, try the Freshdesk Call Center Estimator to help calculate the cost for the average calls per month, duration, plan, number of agents, location, and more.

You can try Freshdesk Contact Center for free with a 21-day trial.

>> Compare Quotes

8×8 – Best Contact Center Software For Enterprise-Grade Security

  • Customized Solutions
  • Omnichannel routing
  • Real-time analytics
  • Improve agency productivity
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The longstanding communications provider 8×8 offers a complete contact center solution. Tie together all of your channels in a single location to give your employees the best possible footing

Top features include skills-based call routing, queued callback, web callback and IVR (interactive voice response). 8×8 also has inbound chat, email, and social channel contact solutions for your call center software.

This means that your call center agents will be able to communicate with customers on any channel from within a single platform. In today’s world, it’s so important to give your teams the ability to see the entire customer conversation across every channel.

8x8 (eight-by-eight) landing page for their call center and contact center software

You’ll also benefit from real-time analytics and reports. This information is available from any device. It details customer journeys and wait times for every customer across all channels.

8×8 also helps you improve productivity. A private knowledge base, expert connect, simple interface, and comprehensive communication hub ensures that all customer communication is handled quickly and efficiently.

Your 8×8 Contact Center integrates with CRMs like Zendesk, Salesforce, Microsoft Dynamics, and more.

8×8 is a top solution for large businesses and enterprises. It has advanced features with a global reach.

The 8×8 Contact Center has exceptional security. It’s compliant with HIPAA, FISMA, and more. 8×8 has tools to ensure privacy for sensitive data entry fields as well.

You’ll need to contact the 8×8 sales team for a custom quote on your solution.

Five9 – Best All-In-One Contact Center Software

  • All-in-one contact center solution
  • Cloud-based solutions
  • Work from anywhere
  • 2,000+ business customers

>> Compare Quotes

Five9 is an all-in-one contact center solution.

The Five9 Intelligence Cloud Contact Center gives your customer service agents the power and flexibility to work from anywhere.

Five9 home page

Five9 is completely customizable. It’s built to meet the needs of your business, regardless of your size or industry. The software delivers crystal clear voice, strong security, and a 99.99% uptime rate.

The top features and benefits of an all-in-one contact center software include:

  • CRM integration
  • Open platform APIs
  • Call routing
  • Omnichannel support
  • Global voice
  • Self-service tools
  • Analytics
  • WFO
  • Predictive dialing

Five9 has a wide range of solutions based on the type of business you have. They provide call center software for sales, telemarketing, customer service, collections, outsourcers, small business, medium-sized businesses, and enterprises.

The Five9 contact center is fast, reliable, affordable, and easy to use. Contact their sales team to request a demo and get a custom quote.

>> Compare Quotes

CrazyCall – Best Call Center Software For Outbound Sales

  • 14-day free trial
  • Plans start at $11/month
  • Makes sales calls more efficient
  • Great solution for sales teams

>> Compare Quotes

CrazyCall is a top call center solution for sales teams. It offers features like auto dialing, call monitoring, call script, call transfers, click to call, and a callback widget.

Their features are tailormade to optimize your call center’s sales.

CrazyCall has other solutions for ecommerce shops, small businesses, and support teams, but the sales features are still the highlight of this software. It even has tools for lead generation on your website. That’s an incredibly useful tool.

Here’s an overview of the CrazyCall plans and prices:

CrazyCall pricing plans, which includes Plus for $30 per user per month and Standard for $20 per user per month

All plans come with a free phone number, API and integrations, and 24/7 customer support. The free minutes each month apply to 122 countries. Beyond that, calls to US landlines start at just $0.01 per minute.

You can try CrazyCall for free with a 14-day trial.

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Zendesk – Best Call Center Software For Support and Automated Ticketing

  • Free lite plan
  • Upgrades start at $19/mo
  • Cloud-based solution
  • Integrates with Zendesk Support

>> Compare Quotes

Zendesk Talk is a cloud-based call center solution is built directly into the ticketing system for Zendesk Support.

Your agents will have access to the full customer history and additional features like call recording and automatic ticket creation.

The software is designed to improve your support process, while eliminating unproductive tasks. Your agents can focus on solutions, conversions, and customers, as opposed to workflow bottlenecks.

Zendesk home page

Top features of Zendesk Talk include:

  • Inbound and outbound calling
  • Custom greetings
  • Local and toll-free numbers
  • Browser-based calls
  • Call forwarding to phones
  • Call blocking
  • Conference calling
  • Group routing
  • Callback from queue
  • Inbound and outbound SMS
  • Advanced analytics
  • Real-time dashboard
  • Call recording and call record permissions

Similar to other call center software on our list, Zendesk Talk is based on a combination of your plan and usage.

Zendesk Talk has a wide range of plans for you to choose from. The list and features for each one are quite extensive. So rather than giving you a complete overview of those, I’ll just quickly cover the starting prices to give you an idea of the cost.

  • Lite — Starting at $0
  • Team — Starting at $19 per agent per month
  • Professional — Starting at $49 per agent per month
  • Enterprise — Starting at $89 per agent per month

Zendesk offers a paid partner edition starting at $9 per agent per month. This is for every agent taking calls with Zendesk Support. To estimate your usage rates, Zendesk Talk has a calculator tool that you can play around with.

>> Compare Quotes

Talkdesk – Best Call Center Software For End-To-End Customer Experience

  • End-to-end customer experience
  • Omnichannel support
  • Customized solutions
  • Used by 1,800+ businesses

>> Compare Quotes

Talkdesk offers tools and software for things like customer engagement, workforce engagement, and reporting.

But their contact center software is their most popular product — and for good reason. It’s an end-to-end customer experience solution designed the meet the needs and expectations of the modern customer.

These people have a certain expectation when they call your company. Talkdesk will help you improve productivity while reducing costs and increasing the customer experience.

Talkdesk home page

Top features of Talkdesk include:

  • Outbound dialer
  • Customer self-service
  • Omnichannel support
  • Agent desktop and mobile agent tools
  • Call recording
  • Integrations with Salesforce, Zendesk, Slack, Zoom, Microsoft Teams, etc.
  • AI virtual assistant
  • Reporting and analytics

For the most part, Talkdesk is used by businesses across a handful of major industries. This includes retail, ecommerce, financial services, healthcare, travel, and hospitality.

Talkdesk has solutions based on call center type (sales, support, BPO) and business size (small, mid, enterprise).

Contact the Talkdesk sales team today for a quote. Join the 1,800+ businesses like Peleton, IBM, and Dropbox using this call center software.

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How to Choose the Best Call Center Software For Your Business

This is the methodology that we use and recommend here at Quick Sprout. The guidelines below will decide which call center solution is the best fit for your company.

Omnichannel Support

The best call center solutions give you multiple ways to connect with your customers.

Leads, customers, and prospects will have more flexibility to reach you— helping to ensure high satisfaction rates.

Decide if you want to integrate communication tools like email, live chat, and social media into your call center solution. These integrations allow your agents to better serve the needs of your customers at each stage of the support process.

Call Center Type

What type of call center are you running? This answer to this question plays a big factor in determining the best option for you.

For example, are you an inbound call center? Or do your agents need outbound dialing capabilities? Not every solution offers both.

The purpose of these calls will also have an impact on the software you choose. Some call center solutions are better for sales, while others are better for customer support, troubleshooting, and ticketing.

Integrations

Look for call center software that integrates with your CRM solution. 

So whether you’re getting an inbound call or your agents are dialing out, you’ll have the complete caller history in front of you, complete with purchases and other brand interactions.

Some of the options on our list have their own full-service CRM systems as well. So you could potentially get an all-in-one solution from the same provider.

Pricing

It’s important that you have a clear understanding of how you’ll be billed for customer call center software. 

But call center software pricing isn’t always so transparent when you’re looking at options online. 

In most cases, you’ll pay based on a combination of usage and support agents. The majority of call center solutions have different plans for different features you need. Make sure to find one that best fits your needs and budget.

Compare Quotes From The Best Call Center Software

Get matched up with the call center software that fits your specific needs.

>> Compare Quotes

The Top Call Center Software in Summary

The world today is digital—but phone support still plays a crucial role in customer service. That means having good call center software to power your support. Nextiva and RingCentral are the best call center software solutions on the market.

Every business providing phone support for customers can benefit from call center software. From startups to enterprises and everything in between, you can find what you need using our guide and methodology.

Compare The Best Call Center Services

Want to jump straight to the answer? The best call center services for most people is Nextiva.

Call centers are essential for helping medium and large businesses manage communication with customers. But trying to organize an in-house call center can be costly and labor-intensive, especially if your company has limited resources.

That’s why we recommend using a call center service to outsource all of your calls. This takes a huge responsibility off your shoulders and allows you to provide outstanding service to your clients or customers. We’ve identified the top six call center services for you to choose from. 

The 6 Best Call Center Services of 2022

  • Nextiva — Best overall (For a limited time get 25% off, plus a free phone, when you sign up!)
  • Go Answer — Best inbound call center outsourcing for small business
  • TeleDirect — Best call center service for managing reservations
  • Five Star Call Center — Best outbound call center outsourcing
  • SAS — Best outsourced call center answering services
  • Signius — Best call center service for low-volume calls
How to choose the best call center service. Quicksprout.com's methodology for reviewing call center services.

This guide contains an in-depth review, including the top features, benefits, and other information about these companies below.

Best Call Center Service Reviews

Nextiva – Best Overall

  • VoIP call center from anywhere
  • Contract remote call center workers
  • Affordable, predictable pricing
  • Keep control of your call center
Get started today

One of the drawbacks of fully outsourcing your call center is being in the dark about the people handling your callers. It’s no good if you’re getting poor feedback from customers and you don’t have the means to train current staff to improve or replace poor performers with new hires.

Nextiva offers you an in-between solution that still delivers savings.

Nextiva’s call center software allows you to run it entirely from the cloud. That means you can have a fully distributed network of independent contractors manning your call center phones from any location.

Yes you’ll still pay for some labor, but there’s no need to outfit a wing of your building with a full PBX phone system and the expenses that come with that. With Nextiva, you’re saving money while still maintaining full control over your call center and the people fielding calls.

Nextiva’s call center software runs on its Nextiva One platform. That may sound like a big investment itself, but it’s not. There’s no need to install new equipment. Since it is a VoIP solution, Nextiva implementation is a snap.

Plus, it’s altogether affordable. Nextiva One starts with the entry-level Essential plan, which comes with unlimited voice and video calling, toll-free numbers, an auto attendant, and mobile and desktop apps.

Pricing scales based on the number of users. Four or fewer means you pay $23.95 per user per month. As your team grows, price per user decreases.

Adding call center capability increases your per user per month charge by just $50. You get everything you need to set up a remote call center at a predictable cost of around $70 per user per month. That price includes no limits on minutes or callers in the queue.

Get the best of both worlds—keep control of your call center workers while still saving money by letting them work from anywhere (including their own mobile phone) with Nextiva.

Go Answer – Best Inbound Call Center Outsourcing for Small Business

  • Specializes in inbound services
  • Email, web chat, and SMS
  • HIPPA compliant
  • Used by 5,000+ businesses

>> Compare Quotes

Go Answer specializes in inbound call services for small businesses. They also provide answering services and legal intake services. More than 5,000 businesses throughout North America trust Go Answer for their outsourced contact center needs.

Go Answer expands beyond simply using the phone to communicate with your customers. They also handle communication via email, web chat, and SMS.

These are some of the top features and benefits of using Go Answer as your call center service provider:

  • 24/7 live agents
  • Order entry
  • After-hours availability
  • HIPAA compliance
  • Appointments
  • Legal intake
  • SMS and email alerts
  • Real-time mobile app and dashboard

All of your messages and voicemails are available in the mobile app. You get real-time updates and notifications delivered via push notification, text, or email.

The contact center services from Go Answer are designed for medium to large businesses with a high call volume. They provide customized solutions for a wide range of industries. The agents become an extension of your team.

Go Answer supports multi-channel communication and ticketing for customer support inquiries as well. It also boasts some of the fastest pickup times in the industry.

You’ll also have free access to their mobile app, AlwaysOn, and you can try the answering service risk-free for 30 days with a trial.

The answering service is geared toward smaller organizations. It’s a reliable way to make a professional impression on your customers. Some of the most common industries using Go Answer include legal, real estate, publishing, finance, and ecommerce.

Like most call center services, the rates for Go Answer are unavailable online. You’ll need to contact their sales team for a custom quote based on the specific needs of your organization.

TeleDirect – Best for Managing Reservations

  • Inbound & outbound services
  • Agents available 24/7/365
  • For businesses of all sizes
  • Friendly and professional

>> Compare Quotes

TeleDirect works with Fortune 500 companies, startups, and everything in between.

It offers both inbound and outbound call center services for businesses. Teledirect also has specific solutions for reservations and managing leads.

Businesses can use TeleDirect’s inbound call services for things like processing orders, qualifying leads, tech support, and help desk assistance. Since TeleDirect has agents available 24/7/365, it’s a top solution for after-hours support and call overflows.

TeleDirect has experience handling calls from a wide range of businesses. Common industries that trust this call center service include retail, financial services, healthcare, insurance, and tech.

The outbound calling services from TeleDirect are exceptional as well.

Your business can use this call center service for things like appointment setting, market research, lead generation, customer retention, event registration, surveys, and callbacks.

TeleDirect specializes in registration services. The company has handled over 1.6 million customer reservations across multiple industries. It’s a fast and efficient way to get people to RSVP. This service is perfect for seminars, events, workshops, and open enrollments.

The call center reps at TeleDirect are friendly and professional. They know how to make an excellent first impression for both inbound and outbound calls, regardless of the call reason.

I’d recommend TeleDirect for businesses of all sizes. It’s even a top solution for smaller businesses that just need assistance with after-hours calls and overflow.

Five Star Call Center – Best Outbound Outsourcing Service

  • Based in the United States
  • Inbound & outbound services
  • Works with both B2C & B2B
  • In business 35+ years

>> Compare Quotes

Five Star Call Center has everything your business needs to manage customer service calls. They provide call center outsourcing, inbound voice, outbound voice, contact center software, and call center consulting.

This company has 35+ years in the call center outsourcing industry.

Common inbound call center outsourcing services from Five Star Call Center include:

  • Scheduling
  • Referral services
  • Tech support
  • Help desk
  • Upselling and cross-selling
  • Reservations
  • Order management
  • Customer loyalty programs
  • Consumer information

Five Star Call Center also provides outbound calling for both B2C and B2B companies. Here are some of the popular outbound calling services:

  • Lead generation and lead qualification
  • Sales for products and services
  • Market research, surveys, and polls
  • Quality assurance
  • Customer retention programs
  • Crisis management
  • Membership renewals
  • Email and direct mail follow-up
  • Payment reminders

As you can see from both lists, the services offered by the outsourced professionals at Five Star Call Center are extensive. All of the call center hubs are based in the US. There are five call centers in the midwest located in South Dakota, North Dakota, Kansas, and Oklahoma.

With over three decades in the call center service industry, Five Star Call Center knows it all. They’ve helped businesses across every industry you can imagine.

However, there are certain industries that Five Star Call Center specializes in. That includes retail, hospitality, product support, finance, healthcare, and professional services.

Many call center services on the market today offer inbound and outbound calling. But sometimes, these providers have an edge in one category over another.

Five Star Call Center definitely qualifies as a top outbound call center service.

The outbound services are robust and results-driven. The agents go above and beyond just reading from a script. They know how to connect with the caller on the other end of the line to accomplish whatever goal you’re trying to achieve.

SAS – Best Outsourced Call Center Answering Services

  • Specialty Answering Service
  • Bilingual personal receptionists
  • Business & personal use
  • Straightforward pricing

>> Compare Quotes

SAS stands for Specialty Answering Service. As the name clearly implies, the SAS call center’s primary focuses is an answering service.

In addition to the answering services, SAS provides call center outsourcing, dedicated call centers, lead generation services, and virtual receptionists.

SAS has bilingual receptionists and virtual office capabilities for their live operators.

The answering service is very diverse. While it’s obviously geared toward businesses, many people use SAS for personal use. Entrepreneurs, business owners, and busy professionals rely on SAS as a personal receptionist.

SAS has dispatching services with operators that answer calls in three rings or less. They have toll-free numbers, emergency answering services, and support international calls.

Unlike most call center services, SAS has simple and straightforward pricing listed on their website. Here’s a quick overview of those plans and prices:

  • Economy — $31 per month + $1.19 per minute
  • 100 minutes — $117 per month + $1.09 per additional minute
  • 220 minutes — $199 per month + $1.09 per additional minute
  • 500 minutes — $490 per month + $0.99 per additional minute
  • 1,000 minutes — $925 per month + $0.95 per additional minute
  • 2,500 minutes — $2,200 per month + $0.89 per additional minute
  • 5,000 minutes — $4,199 per month + $0.85 per additional minute
  • 10,000 minutes — $7,749 per month + $0.79 per additional minute

SAS has a plan for everyone. Whether you need 10 minutes per month or 10,000+ minutes per month, this answering service is perfect for you. As you can see, higher volume businesses get a better discount per minute. But even the low-volume plans are affordable.

While SAS specializes in answering services, they also provide outsourced calling for lead generation, dedicated customer service reps, and other popular call center services.

Signius – Best for Low-Volume Calls

  • 100% US-based
  • Custom live call centers
  • Modern technology
  • 24/7 Online reporting

>> Compare Quotes

Signius is a call center service that is 100% US-based. They work with small businesses to Fortune 500s and everyone in between.

Your business can benefit from a custom live call center that matches your brand image and fits within your budget. Signius offers call center services as well as answering services.

Some of their popular call center services fall into the following categories:

  • Customer care
  • Direct response
  • Hotlines
  • Help desk
  • Order taking
  • Disaster backup

Signius takes the time to understand your business. They go through this process to become an extension of your existing team. You have the ability to outsource all or just a portion of your call center functions.

Signius is known for its quick pickup times and modern technology. You’ll also have access to online reporting 24/7.

Your client portal gives you the ability to measure the effectiveness of your call center strategy. The platform gives you information related to single calls as well as your historical data at scale.

Common industries that take advantage of the call center services provided by Signius include:

  • Small business
  • Contractors
  • Property managers
  • Franchises
  • Government
  • Legal
  • Utility Companies
  • Healthcare
  • Universities

For me, the small business call center and answering services from Signius stand out the most.

As a small business owner, you likely won’t need a full call center of agents on-site handling phone calls 24/7. That’s obviously not an effective use of your resources. But Signius is available 24/7 and can answer calls even when your store is closed.

Signius has call transfer services, customized scripts, and bi-lingual solutions. Even if you don’t get a high volume of calls, this will be an excellent option for you to choose.

How to Choose the Best Call Center Service For Your Business

Reviewing the top call center services on the market today is a good start. But how do you choose the right one for your business?

There are certain factors you should take into consideration when evaluating a prospective service. This is the methodology we recommend and use at Quick Sprout.

Use these criteria to narrow down your options.

Variety of Services

Most call center services do much more than just answer phone calls. They usually offer a wide range of other services for things like market research, lead generation, event registration, and call forwarding.

What does your company need help with?

If you’re a small business owner that wants your customers to speak to a live agent instead of an answering machine when they call after hours, you can get by with just an answering service.

But if you’re a larger organization that needs outbound calls for things like lead qualification, sales, payment reminders, or membership renewals, you’ll need a company that offers these extra functions.

Availability and Call Center Locations

The best call center services have live agents available 24/7/365. I wouldn’t consider a call center service that doesn’t offer this.

In addition to consistent availability, it’s essential there are enough agents to quickly answer inbound phone calls. Consider only working with larger services that have multiple locations and plenty of staff on hand.

If a US-based call center is important to you, there are plenty of great choices to consider. You don’t have to outsource your call center overseas if you don’t want to.

Industry

Your call center is an extension of your business. While the live agents making and receiving calls don’t work directly for your company, they are the face of your business to customers when they call.

It’s important to find a call center service that has experience working in your industry.

For example, a B2B company that is using an outbound call center service for event registrations and a doctor’s office using an answering service for post-discharge patients will have very different needs.

Custom Solutions

As consumers, we’ve all experienced phone support where the agent is clearly using a generic script. Those canned responses are applied to every business, regardless of industry or customer need.

It’s frustrating when this happens. You don’t want your customers to have this same experience.

That’s why you need to find a call center service that will take the time to understand your business and its needs. They’ll help you come up with a custom solution to improve the customer experience via phone support.

For further personalization for your customers, some call centers offer dedicated agent services. This means that you will have a few agents who have special training to answer questions specific to your business. 

If you need to provide things like technical support for your customers, you may be able to hire a call center that will specialize in helping with these customer queries. 

Some call centers may even give you custom overflow capabilities. If all your own salespeople are on the phone, a customized service of the call center may be to take overflow calls as needed.

The pricing structure for most answering services will be completely customized as well. Make sure you understand how you’re being charged before you commit to a contract. In many cases, it’s the most cost-effective to be billed based on usage.

The Top Call Center Services in Summary

Traditional call center services help with a variety of tasks, including recording incoming calls, taking messages for team members, and responding to customer queries based on your company script. Many businesses prefer using the service to enhance their lead generation and lead marketing campaigns.

Nextiva is hands down the superior call center solution, but you can always opt for other solid solutions we’ve reviewed above. In the end, it all boils down to your specific requirements, budget, and locations.

Compare Quotes From The Best Call Center Services

Get matched up with a call center service that fits your specific needs.

>> Compare Quotes

Compare The Best Web Design Services

Want to jump straight to the answer? The best web design service for most people is WebiMax.

Your website design makes or breaks your business. It takes just milliseconds for people to form an opinion about a website. Most of that first impression comes from the design.

If you want your brand to succeed, you need to nail the site design. The professional web design services reviewed in this guide have you covered.

The 13 Best Web Design Services of 2023

How to choose the best web design service. Quicksprout.com's methodology for reviewing web design services.

There are thousands of web designers and web design agencies on the market today. How can you know which ones to trust for something so important?

After extensive research, I’ve narrowed down the top web design services for you to consider.

We’ll take a closer look at the benefits and use cases for these web design services with an in-depth review of each one below.

Best Web Design Services Reviews

WebiMax

  • Dedicated design expert
  • Conversion-based approach
  • Modern web designs
  • Free design quotes
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WebiMax is a full-service digital marketing agency that helps startups and established brands alike build beautiful branded designs. 

When you use WebiMax for web design, you get a dedicated design expert to work with you throughout the process. Whether you need a single landing page built or a complete site redesign, this single point of contact will advise and assist you along the way.

In addition to providing modern and stunning web designs, we really like that WebiMax’s approach goes beyond visual aesthetics. All of their designs are based on generating conversions, which is incredibly important for any revenue-generating website. This ultimately helps improve the user experience and delivers a faster ROI for your design initiatives. 

You can rest easy knowing that your web designs will be fully responsive regardless of the browser or device your visitors use. All WebiMax designs are mobile-friendly and coded for optimal viewing on any platform. 

Beyond web design, WebiMax is an excellent choice for any company that wants to get multiple agency services under one roof. 

WebiMax specializes in online reputation management. They also provide services for SEO, PPC, lead generation, local marketing, public relations, review management, social media marketing, and more. 

Get a free web design analysis and quote to get started using WebiMax for all facets of business

Web.com

  • Call 888-421-8700
  • Award-winning company
  • DIY and professional options
  • Flexible plans
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The aptly named Web.com is a two-time winner of Stevie Bronze awards has both a straightforward website builder anyone can use and professional website design services. 

If you want to DIY your website, Web.com offers a drag-and-drop website builder with free domains and hosting, an email to go with the domain, pre-built templates and layout elements, and an intuitive, simple interface. 

For those who want professionals to take over for them, Web.com’s team of specialized copywriters, SEO, and design experts will make your idea a reality. They can build a professional, mobile-responsive, SEO-optimized website for your business that will turn visitors into customers.

Web.com offers flexible plans and convenient add-ons, such as:

  • An ecommerce store
  • SEO services
  • Digital marketing services
  • Hosting plans
  • Domains
  • SSL certificates

Web.com also supports WordPress, Drupal, Joomla, and other open-source options.

Web.com is a great choice for a customized website perfectly suited to your brand and making sure it represents you and your company well. Learn more at Web.com. or call 888-421-8700 for a free quote.

Lounge Lizard

  • Full service agency
  • Custom website designs
  • Custom redesigns
  • UX/UI design & more
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Lounge Lizard is more than just a web design company. It’s an agency that specializes in branding, digital marketing, web development, app development, and website maintenance. You can trust Lounge Lizard with a wide range of website needs.

This service ranks high on our list because they take a strategic approach to website design.

The team at Lounge Lizard focuses on brand communication, brand differentiation, and big-picture with each design. They craft websites that resonate with your target audience to boost engagement.

Here’s a quick overview of the web design services offered at Lounge Lizard:

  • Custom WordPress designs
  • Custom redesigns
  • Responsive web design
  • UX/UI design
  • Shopify web design
  • Magento web design
  • Designs for corporate blogs

Lounge Lizard runs a user experience analysis on your website. This analysis is intended to identify weaknesses in your design while keeping SEO in mind with any changes.

I’d recommend Lounge Lizard to anyone that needs brand strategy assistance. The team at Lounge Lizard goes above and beyond just designing your website. They take it one step further by making sure your brand message is clearly portrayed to the right audience.

Blue Fountain Media

  • Over 17 years of experience
  • Designs created with a purpose
  • Optimized for search engines
  • Worked with FedEx & Sony
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Blue Fountain Media is a full-service agency offering web design, digital marketing services, technology solutions, business strategy, and branding solutions.

Global brands like FedEx, Microsoft, and Sony rely on them for their digital design needs.

Blue Fountain Media offers more than 17 years of experience designing websites. All designs are created with a purpose, with users in mind through each step of the process.

Designs are also built for discoverability. Every Blue Fountain Media design is technically optimized for search engines.

Here’s how their process works:

First, the team gets to know you and your business through a consultation. Then they’ll dive deep into the existing data on your website and speak to key members of your organization.

Blue Fountain Media might also communicate with your customers through surveys and perform user testing on your existing website before making any changes.

You’ll get a proposed strategy related to the content, structure, and features of your new website design to ensure that aligns with the goals of your business. They will plan and deliver a sitemap to show the structure and hierarchy of the new design.

After the planning process is complete, the design will be implemented. The design team can follow any strict brand guidelines that you require. Wireframes and mockups are sent to you for feedback, so you’ll have a say each step of the way.

Blue Fountain Media can assist with copywriting for your landing pages, SEO, development, QA, and launch.

CityTech Design

  • Custom sites inspired by technology
  • Turn your site into a lead generating machine
  • Optimized for any device
  • High-quality logo and branding
Get started today

CityTech Design isn’t your average website design company. Their focus on cutting-edge technology combined with the highest UI and UX standards and personal focus on clients makes for a winning combination.

CityTech’s services include custom websites from scratch, logo design, branding, technical support, and SEO and PPC support.

When it comes to assisting with branding, SEO, and PPC, CityTech can:

  • Design a new logo 
  • Build your company a new brand identity
  • Get your site ranked highly on Google
  • Create Google, Facebook, LinkedIn, and Quora ad campaigns
  • Optimize your website for conversions
  • Drive better engagement metrics

CityTech Design focuses on working closely with companies to build websites that combine technology and art to create beautiful, one-of-a-kind websites that help companies grow. 

Case studies published on their website show a detailed and personal approach to design when working with businesses of all sizes.

Reach out to CityTech Design now for a custom quote on a technology-assisted custom website created by experienced professionals who keep you updated and involved throughout the process.

Big Drop

  • Full-service digital agency
  • Five-step approach to web design
  • Cutting-edge online experiences
  • Worked with Samsung & Citibank
Get started today

Big Drop is another full-service digital agency. They specialize in web design, web development, branding, and digital marketing.

Their designs are human-centered, meaning they focus on a seamless user experience above all else. Some of their featured clients include Samsung, Citi Bank, and Activision.

Big Drop believes that your website should be a natural extension of your brand’s story. They strive to create designs that truly represent you, your business, and your organization.

They utilize a five-step approach to their web design services:

  1. Identify your brand needs.
  2. Research your industry, competition, and audience.
  3. Develop a UI/UX sitemap and wireframe.
  4. Collaborate with you and your team to form a content strategy.
  5. Design the graphics and other visual elements of your website.

Big Drop creates cutting-edge online experiences for website visitors. They have the unique ability to translate vague concepts into creative digital web designs.

Mightybytes

  • Operating for more than 20 years
  • Blends design with brand strategy
  • Solves design problems with data
  • Certified B Corp organization
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Mightybytes is a Chicago-based digital agency that’s been operating for more than 20 years. They work with sustainable brands, nonprofits, and socially-conscious companies.

This agency blends web design with brand strategy and development. They use sustainability best practices to meet the long-term growth of your organization.

In addition to design and UX, Mightybytes offers strategy consulting and helps bring digital products to life. They’ve worked with organizations like PNC Bank, YMCA, Northwestern University, DePaul University, and Feeding America.

Mightybytes solves web design problems with data. But they also know that data isn’t everything. That’s why they’ll reach out to users for good, ethnographic research as well. They conduct tests and analyses that bring digital solutions to life.

Some web design services they provide:

  • User research
  • Testing
  • Customer journey mapping
  • Content strategy
  • Information architecture
  • Wireframing and prototyping
  • UI design

If you’re a nonprofit organization or sustainable brand, Mightybytes will be a top web design service for you to consider.

Maxburst

  • In business since 2007
  • Unique blend of style & tech
  • Solutions for ecommerce websites
  • Local search marketing
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Maxburst is a fantastic New York City-based web design agency that also handles web development, SEO, company identity, social media marketing, and local search marketing.

Designs created by Maxburst offer a unique blend of both style and technology.

Maxburst specializes in high-end web design, print, and digital media. It’s an ideal solution for growing businesses. These designs will help you stand out from the crowd.

They offer specific solutions for ecommerce websites and CMS driven solutions.

Beyond designing your site, they can help you control and manage your content needs on a regular basis. From your photos and videos to the blog and newsfeed, Maxburst is there when you need them.

Intechnic

  • In business over 20 years
  • Results driven designs
  • Brand strategy experts
  • Clients in 30+ countries
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Intechnic offers services for brand strategy, digital marketing, user experience, and of course—web design.  They’ve been creating high-performing websites, software, and apps for 20+ years with clients in 30+ countries.

Where they really shine is UX. They’ll work with you to deeply research your users and design a website that’s perfect for their needs.

Here’s an overview of Intechnic’s web design services and capabilities at a glance:

  • Branding
  • Business integration
  • Video production
  • Photography
  • Interactive experience
  • Copywriting
  • Creative direction

Intechnic understands that your business is more than just a website. You need a platform that will generate results.

This agency specializes in solving problems with creativity to deliver results. I’d recommend Intechnic to websites that are underperforming. A redesign from Intechnic can help turn things around for you.

Intechnic commonly works with brands in financial services, insurance, government agencies, and nonprofits.

EIGHT25MEDIA

  • Creative web design services
  • Responsive ecommerce solutions
  • Web apps & mobile solutions
  • Voted best in San Francisco
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EIGHT25MEDIA provides creative web design services, strategy and consulting, and CMS services.

They create responsive websites and ecommerce solutions to boot. If you’re looking for a highly-touted web designer, this is a solid bet.

They have been voted the best web design agency in San Francisco. As a whole, their clients have raised $500+ million in funding for their startups.

The average EIGHT25MEDIA client sees a 200% increase in conversions on their newly designed website. They typically work with the following types of companies:

  • VC Funded
  • Technology startups
  • Cybersecurity
  • Financial services
  • Ecommerce
  • SaaS
  • B2B
  • Enterprises

In addition to web design services, EIGHT25MEDIA also designs web applications and mobile solutions.

Skuba Design Studio

  • Network of local & regional talent
  • 20+ years in business
  • Optimized for search engines
  • Award-winning portfolio
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Skuba Design Studio offers a network of local and regional talent that specializes in web development, graphic design, illustration, photography, and multimedia.

They essentially have everything you need for a creative web project.

All designers and developers have a degree in their respective field, years of experience, and provide award-winning work.

With Skuba, your web design can target your existing customers as well as any new demographics that you’re trying to reach.

I’d recommend Skuba to those of you who have design needs beyond your website as well. They offer designs for things like:

  • Brochures
  • Print
  • Packages
  • Tradeshows
  • Posters
  • Signs
  • Infographics
  • Invitations

Skuba Design Studio creates motion graphics, interactive designs, content management, mobile apps, and software development. All digital designs are optimized for search engines.

Taoti Creative

  • Designing websites for 20+ years
  • Creative & unconventional designs
  • Detailed oriented
  • Exceptional customer service
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Taoti Creative creates unique and modern web designs that empower website visitors.

This creative agency builds brand experience designs that “move needles.”

For those of you who are looking for a bold website design, consider using Taoti Creative’s web design services. They’ve been designing websites for more than 20 years.

Taoti Creative is detailed oriented. This goes beyond just identifying bugs or defects. They strive to deliver the best possible product from architecture to compliance and user experience.

This innovative design team definitely delivers in terms of the “wow” factor. Your website can stand out from the crowd.

Taoti has exceptional customer service. Communication is a crucial component of the entire web design process. Expect to hear from them on a regular basis, as they update with you full transparency. Your input will heavily impact the final design product.

Taoti Creative is not for everyone. I’d only recommend this to websites and business owners who can take some risk with unconventional designs.

Bizzuka

  • In business over 20 years
  • Focus on improving conversions
  • Improve your user experience
  • Designed more than 2,000 sites
Get started today

Bizzuka focuses on web designs that are made to improve the online lead generation process.

As such, they’re ideal for businesses selling high-ticket products or services. It’s a top choice for those of you who have a long and complicated sales process.

The designers at Bizzuka will improve the user experience through each step of the sales funnel on your website through its data-driven design best practices.

In addition to website design, you can also use Bizzuka for digital marketing and custom software solutions.

I’d recommend Bizzuka to B2B sellers who need a design update to boost conversions.

What Are Web Design Services?

A web design service provides you with a customized website design that’s perfect for your business or personal site.

They’ll work with you to create a design that matches your brand, while giving your customers a seamless user experience that will delight them.

Hiring a web designer is also an excellent option for new websites as well as older sites that need a redesign. The best web design agencies and services take everything from the color scheme to navigation into consideration.

But what are the best agencies and services? Luckily, we’ve found the answers to just that.

How to Choose the Web Design Service For Your Website

Everyone has different needs when it comes to web design. The right design service for me and my business might not be the best one for you.

So how can you find the best web design agency for your business? This is the methodology that we use and recommend here at Quick Sprout.

Portfolio

When it comes to web design, nothing speaks to me more than results. Every web design service should have an extensive list of websites that they’ve built in the past.

Browse through this portfolio and visit these websites. How do they look? How do those designs make you feel?

While every website is unique, you can usually get a feel for the approach taken during the design process. If you’re unhappy with the portfolio of previous work, you should look elsewhere for your design needs.

Industry and Business Type

There is no universal web design that should be applied to every website. Some designers specialize in specific industries.

For example, a tech startup would probably have very different website needs than a local accountant. A law firm shouldn’t have the same design as a creative agency.

Pick a web designer that has experience designing similar websites to your business type and industry.

Process

The best web designers don’t use cookie-cutter templates. They take the time to get to know your business, brand, customers, and website needs.

Some will conduct UI and UX testing before they start designing. Others will take previous website data and metrics to focus on specific points to improve.

Regardless of the approach, it’s important for you to understand the design process and make sure that it’s something you’re comfortable with. The design team should also be using your input, to an extent, while they are creating a custom design.

Additional Services

In most cases, web design services do much more than just design websites. Lots of the best options also offer marketing services, branding tools, web development, and more.

Find a design service that has other tools that you can take advantage of. For example, if you need a developer and a designer, it makes sense to get both services from the same agency.

The Top Web Design Services in Summary

WebiMax stands out as the best web design service on the market. Regardless of your website type, business, or industry, these professional designers will take care of you at a reasonable price.

With today’s website builders, it’s easy for just about anyone to whip up a decent site. But once you start adding powerful features or step outside the template, your site can break or slow down. That’s why it’s worth it to go with a web design service.

Best Employee Monitoring Software

The modern workforce is constantly continuously to the Internet.

For the most part, you can trust your employees to stay on-task and use Internet-connected devices for work purposes. But there is always the possibility and temptation to be unproductive on company time. Whether it’s browsing Facebook, shopping online, or playing games, employee monitoring software can help you manage this behavior.

In addition to improving productivity, employee monitoring software can enhance your security system as well.

Your staff could be visiting unsafe websites or failing to apply appropriate safety protocols. A disgruntled employee could intentionally do something malicious as well.

Some monitoring software focuses on security, while other options specialize in time tracking and productivity management. It all depends on what you’re looking for.

The 9 Best Employee Monitoring Software of 2020

The market is flooded with monitoring tools and software for employee productivity and security in the workplace. But these are the top nine best employee monitoring tools out there right now:

  • Veriato — Best overall employee monitoring software.
  • ActivTrak — Best free employee monitoring software for tracking productivity.
  • Hubstaff — Best employee monitoring software for remote workers.
  • Time Doctor — Best for improving employee productivity.
  • InterGuard — Best employee monitoring software for security.
  • Teramind — Best employee monitoring software for enterprises.
  • SentryPC — Best employee monitoring plans for businesses of all sizes.
  • StaffCop — Best employee monitoring software for small business.
  • Work Examiner — Best free trial for employee monitoring software.

I’ll give you an in-depth review of each one below. We’ll cover the features, benefits, prices, and other considerations to help you find the right one for your needs.

Best Employee Monitoring Software Reviews

Veriato

Veriato ranks high on our list of employee monitoring tools because it has everything and anything you could ask for in this space.

They offer cloud-based employee monitoring software that records and tracks the following activity like:

  • Screenshots
  • Website interaction
  • Email
  • File movement
  • App usage
  • Instant messages and chats
  • Network access
  • Keylogger
  • Uploads and downloads
  • Social media usage
  • Printer tracking
  • USB devices
  • Web searches

It’s easy for you to customize productivity reports. You can even set up real-time alerts for when an employee tries to visit a restricted website or download a flagged program.

Any business can use Veriato. You don’t need to have an IT infrastructure in place for it to work.

In addition to the standard employee monitoring software, Veriato has other tools for security. You can get employee investigation software. This can be used to document activity for something like a nondisclosure or non-compete violations.

 

Corporate data theft, misconduct, and compliance violations can all be caught and recorded using this software. You can silently deploy it on both Mac and Windows devices without anyone’s knowledge.

Veriato offers AI-driven threat detection as well. The software will automatically watch all employee activity and analyze those actions using big data and AI.

Security teams will automatically be alerted if a potential threat is detected.

Pricing for employee monitoring from Veriato starts at $12.50 per device per month. You can test it out first with a free trial.

ActivTrak

ActivTrak is a cloud-native employee monitoring tool that specializes in measuring employee productivity.

The software analyzes all workplace activity from each employee. You’ll get reports that will help you identify your hardest-working staff, as well as workers who are unproductive. ActivTrak will show you each employee’s level of engagement. The software will alert you if an employee is at risk of becoming disengaged.

ActivTrak is an excellent way to improve any inefficient workflows.

You can see the steps that employees go through to complete tasks in real-time. It allows you to set benchmark times for certain tasks as well.

Some of the top features and benefits of ActivTrak include:

  • Website blocking
  • Real-time monitoring
  • Video playback
  • Screenshot flagging
  • Risk scoring
  • USB tracking
  • Activity alarms
  • Screen playback options
  • Remote installation

All of this can be managed with the easy-to-use dashboard. ActivTrak’s pricing is transparent and affordable.

They offer a free forever plan that’s available for up to three users. It includes all of the software’s core features.

For those of you who have larger teams and want access to advanced features, you’ll pay just $7.20 per user per month. All contracts are billed on an annual basis.

Hubstaff

Hubstaff is an ideal choice for those of you who are managing a remote workforce. Keeping your staff engaged and on-task when they aren’t in the office can be a challenge, but this software helps hold them accountable.

Some of the top features of Hubstaff employee monitoring include:

  • Time tracking
  • Geofencing
  • Online timesheets
  • GPS tracking
  • Productivity measurement
  • Detailed reports

It’s commonly used in industries like cleaning, construction, consulting, real estate, health care, agency, professional services, and freelance.

Hubstaff integrates with popular tools like Asana, Trello, Zoho, Insightly, Liquid Planner, Basecamp, and other software that you’re already using.

With Hubstaff, you can track URL and app activity. The software lets you monitor work in progress with optional screenshots. You’ll be able to view employee activity levels based on keyboard and mouse usage on each device.

Hubstaff has a mobile app that allows you to track usage on the go. You’ll have access to detailed reports and real-time activity from the palm of your hand.

The geofencing and GPS monitoring help you get a deeper understanding of when your team arrives or leaves a remote location. This holds them accountable and eliminates the need for manual time-punching.

Hubstaff has four different plans:

  • Free — $0 forever (for 1 user)
  • Basic — $7 per month per user
  • Premium — $10 per month per user
  • Enterprise — $20 per month per user

All of the paid plans are available for a 14-day free trial. You can get two months free if you sign up for an annual contract instead of a month-to-month plan.

Time Doctor

More than 83,000 companies trust Time Doctor for employee monitoring. It’s used by big brands like Allstate, Verizon, Home Depot, and Survey Monkey.

Time Doctor integrates with other tools and software that you’re already using. Some of the top integrations include Salesforce, Trello, Slack, Asana, Teamwork, Basecamp, and Freshdesk.

As the name implies, Time Doctor specializes in time tracking to enhance employee productivity.

Your staff will get pop-up alerts when they are unproductive or visit websites that are unrelated to work. Each employee will get a daily report on their productivity metrics so they can make adjustments on their own.

Supervisors and managers will also be able to tell which employees are the most productive and which ones are slacking off.

Top features available from Time Doctor include:

  • Chat monitoring
  • Screenshots
  • Time tracking
  • Web and app usage
  • Off-track reminders
  • Webcam shots
  • Break tracking
  • Attendance tracking
  • Time tracking for clients and projects

You’ll have the ability to customize certain features for specific employees based on their position.

Pricing starts at $12 per month per user. The price per user is discounted based on the size of your team. No long-term contracts are required, and you can cancel at any time. You can try Time Doctor for free with a 14-day trial.

InterGuard

InterGuard is a top employee monitoring solution for businesses that want to beef up security. The top features can be segmented into four major categories:

Monitor Employee Productivity

  • Real-time computer activity
  • Productivity measurement
  • Measure idle time
  • Manage remote workers

Insider Threat Protection

  • Prevent data loss
  • Restrict access to high-risk websites, attachments, USBs, and programs
  • Alerts for suspicious activity
  • Remote incident response

Website Blocking and Filtering

  • Cloud control
  • Detailed search activity and reports
  • Advanced blocking
  • Role-based and group policies

Investigations and Compliance

  • Internal investigations
  • HIPAA, PCI, CIPA, etc. regulations
  • Session recordings
  • Screenshots

For those of you who give employees access to sensitive data, InterGuard will be a top solution for you to consider. The software is designed to not only prevent suspicious or fraudulent activity but also actively respond to threatening situations.

InterGuard has exfiltration management. So you can block or report any sensitive data from being sent via email and web forms. This works both on or off network, which is ideal for remote staff. All of the policies can be customized.

The software also has a feature for remote file deletion. If a laptop containing sensitive files is stolen, you can remotely delete any files or folders.

InterGuard has endpoint lockdown, which allows you to take complete control of a user’s computer or laptop during a potential breach. You can delete files, retrieve files, and lockdown the endpoint.

Pricing starts at $9 per month per user with an annual contract for the cloud-hosted version of InterGuard. To install the software in your data center, you’ll need to get a quote for an enterprise solution.

Teramind

Tamarind is a top employee monitoring solution for large organizations and enterprises. More than 2,000 businesses trust Tamarind for employee monitoring, insider threat detection, and data loss prevention.

Common industries that can benefit from this software include technology, healthcare, retail, manufacturing, energy, finance, legal, and government.

Here’s an overview of Teramind’s best features and capabilities:

  • User behavior analytics
  • Employee monitoring
  • Insider threat prevention
  • Data loss prevention
  • User activity monitoring
  • Audit and compliance

Tamarind has specific solutions for things like remote employee monitoring and vendor access management. You can give vendors restricted access to network use and view all activity.

Both cloud and on-premise solutions are available. But enterprises will likely lean toward the on-premise software.

The pricing for both cloud and on-premise software is:

  • Starter — $60 per month per endpoint
  • UAM — $125 per month per endpoint
  • DLP — $150 per month per endpoint

There is a minimum of five endpoints for a cloud plan and a minimum of ten for on-site plans. Cloud plans are available for a 7-day free trial. Businesses interested in an on-premise plan can get a 14-day free trial.

Get two months free with any plan if you commit to an annual contract.

SentryPC

SentryPC has a diverse range of monitoring software. In addition to businesses, they offer solutions for schools, homes, and families.

For businesses, SentryPC will show you exactly how your employees are using computers and Internet access at work. You can use this tool to block social media usage, news websites, games, messenger apps, and more.

The benefits of SentryPC can be segmented into three main categories—activity monitoring, time management, and content filtering.

Top features of this software include:

  • Cloud control
  • Real-time activity
  • Visual charts
  • Compatible with Windows and Mac
  • User management
  • Instant alerts
  • Free updates

Compared to some of the other options on the market today, SentryPC is also extremely easy to use. You don’t need an IT team or anything like that to get started, which is why it’s such a popular choice for small to mid-sized businesses.

Here’s an overview of the pricing:

  • Basic Plan — $59.95 per year (single license)
  • Business 50 — $995 per year (50 licenses)
  • Business 100 — $1,595 per year (100 licenses)
  • Business 250 — $2,995 per year (250 licenses)
  • Business 500 — $3,995 per year (500 licenses)
  • Business 1,000 — $4,995 per year (1,000 licenses)

As you can see, the cost per license decreases based on the size of your team. There’s a plan for small businesses, large organizations, and everything in between.

StaffCop

StaffCop is another option to accommodate businesses of all different shapes and sizes. The standard plan monitors up to 100 computers in the same network, and the enterprise plan monitors up to 25,000 computers.

Some of the top features for StaffCop Standard include:

  • Screenshot recording
  • Keystroke logging
  • Social network monitoring
  • Encoded traffic monitoring
  • Instant message and chat monitoring
  • Search keyword tracking
  • File and folder monitoring
  • Email monitoring
  • Skype tracking
  • Website monitoring

You can block actions and access to specific websites, applications, or devices (like USB storage).

StaffCop provides real-time monitoring, performance monitoring, and data loss prevention. It’s also designed to help increase employee motivation in the workplace.

As an all-in-one solution for monitoring and security, StaffCop is a top solution for small business owners. Here’s a look at some of the prices that fall in the small business range:

  • 1 computer — $43
  • 2-20 computers — $39 per computer
  • 21-50 computers — $36 per computer
  • 51-100 computers — $34 per computer

StaffCop software is offered as a license. So you won’t pay a monthly or annual rate.

Any updates within the first year of buying the software is free. The software will continue to work after one year, but you’ll need to pay if you want the latest updates.

Work Examiner

Work Examiner has employee monitoring solutions for on-site staff as well as your remote workforce. Although the cloud-based software is issued by a third-party provider—Controlio.

I found this a bit strange, so I’d stick with the on-premise software. For those of you interested in monitoring remote employees, use Hubstaff (reviewed earlier).

With Work Examiner, you’ll benefit from the following top features:

  • Website tracking
  • Real-time screen capture
  • Recorded screen capture
  • Web filtering
  • PC tracking
  • Email monitoring and data leak prevention
  • Keylogging
  • Instant message monitoring

One of my favorite features of Work Examiner is the current activity monitor. From a single dashboard, you can see what everyone is doing at a given moment. You’ll know what applications they are using and see their current active window.

If a computer is not active, you’ll know exactly how long that user has been away from the screen.

Similar to StaffCop, Work Examiner is also a license based on the number of devices you want to monitor. You can try Work Examiner free for 30 days, which is the best free trial that I’ve seen in this industry. 30 days is more than enough time to determine if you’re happy with how it works, so it’s definitely worth trying out.

How to Choose the Best Employee Monitoring Software For Your Business

How can you find the best employee monitoring software for your company? There are several different factors that should influence your decision.

This is our methodology. You can use it to narrow down your options.

Business Size

How many employees or devices do you need to monitor? Some software is made for teams of just five or ten, while other software is best for businesses with hundreds or thousands of employees.

The location of your staff is important as well. Certain software is cloud-based, while other is on-premises. You’ll need a cloud solution to monitor remote workers.

Pricing Structure

Each company offers software in a different way. Some charge you a monthly or annual subscription fee. Others license the software.

A license is typically good for one year. You might even get free updates within that year. After the year is up, you’ll need to pay for any new updates.

Licenses could be more appealing for small businesses that just want to pay a one-time fee. Just know that you won’t have the latest versions if you don’t pay to update your software. But it will continue to work.

Features

The features are the most important part of an employee monitoring solution. This really comes down to why you want employee monitoring software in the first place.

Do you just want to restrict certain websites and applications for computers on your network? Or do you want to track and record what your employees are doing online?

Are you looking for employee monitoring that boosts productivity? Or do you need software that specializes in security?

These are the types of questions that you need to ask yourself. Some software offers an all-in-one solution, but that won’t be necessary if you’re just interested in one feature set.

Ease of Use

Not every business has an IT team or internal security department. Small business owners will likely be managing employee monitoring software on their own.

You’ll need to make sure that the software is easy to use and deploy. Otherwise, it defeats the purpose that you’re looking for.

Most solutions offer a free trial or even a free forever plan with a limited number of devices. I’d recommend trying a demo or trial for any software before you buy.

Conclusion

What’s the best employee monitoring software? It depends on what you’re looking for. Here’s a quick recap of the solutions we reviewed in this guide:

  • Veriato — Best overall employee monitoring software.
  • ActivTrak — Best free employee monitoring software for tracking productivity.
  • Hubstaff — Best employee monitoring software for remote workers.
  • Time Doctor — Best for improving employee productivity.
  • InterGuard — Best employee monitoring software for security.
  • Teramind — Best employee monitoring software for enterprises.
  • SentryPC — Best employee monitoring plans for businesses of all sizes.
  • StaffCop — Best employee monitoring software for small business.
  • Work Examiner — Best free trial for employee monitoring software.

From small businesses to enterprises and everything in between, there’s an employee monitoring solution for everyone on this list.

Best Employee Scheduling Software

Managing your staff’s hours and shifts are both crucial to the success of your organization. The costs associated with scheduling issues can add up quickly.

Without the right tools, you could have too many workers on the clock at once or worse—not enough to meet demands.

Employee scheduling software makes everyone’s lives easier. It goes beyond just managing the daily and weekly schedules. There are options for your employees to request time off or shift changes that can be approved or denied in real-time.

Some software even has chat and employee messaging built-in.

Whether you have a startup, small business, or enterprise-level chain, the right scheduling software can streamline your HR efficiencies. I created this guide to help you find the best one for your organization.

The 9 Best Employee Scheduling Software of 2020

What’s the best employee scheduling software? After extensive research, I’ve narrowed down the list to nine options for you to consider.

  • Homebase — Best overall employee scheduling software.
  • Humanity — Best for shift trading and filling openings in real-time.
  • TSheets — Best for time-tracking and accounting integration.
  • 7shifts — Best employee scheduling software for restaurants.
  • Paycor Scheduling — Customized solutions for employee scheduling software.
  • When I Work — Best free employee scheduling software.
  • Deputy — Best for scheduling employees working at multiple locations.
  • Shiftboard — Custom solution for managing hourly workers.
  • CakeHR — Full-service HR software with employee scheduling.

Check out the in-depth reviews for each of these below. I’ll cover the features, benefits, costs, and any other considerations as we continue.

Employee Scheduling Software Reviews

Homebase

Homebase

More than 100,000 businesses trust Homebase for employee scheduling needs. For those of you with one location, you can even use Homebase for free.

The scheduling features in this software are simple and easy for anyone to use. You can build an employee schedule in just a few clicks with the drag-and-drop dashboard. The software will even help you track labor costs.

Set up alerts for when workers miss a clock-in or are close to hitting overtime. Your staff will get updates as well when schedules are released. They’ll also be alerted with reminders for their shifts.

In addition to the scheduling features, Homebase has a time clock feature and timesheets for payroll. Let your staff clock-in from any device, including your POS (point of sale) system.

Here’s a brief overview of the plans and pricing for Homebase employee scheduling:

Basic — Free

  • Unlimited employees
  • Online scheduling
  • Time clocks, breaks, and overtime
  • Prepare timesheets for payroll
  • Employee availability preferences and time-off requests
  • Team communication messenger

Essentials — $16 per month per location

  • Advanced scheduling
  • Auto scheduling
  • Late employee alerts
  • Availability approvals
  • Personal notes with shifts
  • Automated reminders to employees
  • Employee performance tracking

Plus — $40 per month per location

  • Sales forecasts and labor targets
  • Overtime alerts
  • GPS and photos
  • Prevent early clock-ins
  • Custom break and overtime settings
  • Time-off restrictions
  • PTO policies

All of the monthly rates are under the assumption that you sign up for an annual contract. Homebase does offer month-to-month plans for 20% more.

The Homebase mobile app is another reason why this scheduling software ranks so high on our list. It’s free to use for you and your staff. So everyone can view and manage their schedules on the go.

Humanity

Humanity

Humanity is one of the most popular employee scheduling platforms on the market today. It’s used by big companies like Microsoft, Kaiser Permanente, Nike, Yelp, Safeway, and Squarespace.

I’d recommend Humanity to businesses operating in industries with tight margins. This software gives you the capability to optimize your schedules in the most cost-effective way.

Use Humanity to ensure local, state, and Federal compliance in terms of labor laws for things like break frequency, hours worked, and time between shifts.

Humanity has an auto-scheduling feature that will optimize shifts by applying variables related to seniority and employee preferences.

One standout feature of Humanity is the ability for employees to trade shifts. Assuming the trade falls within your predefined rules, these requests can be automatically approved with limited supervisor involvement.

The Humanity mobile app makes it easy for you and your staff to manage shift needs in real-time. Managers can post open shifts for pickup and quickly find replacements for any absences.

Humanity integrates with top HCM software like Namely, BambooHR, ADP, and Workday.

Pricing for Humanity is very straightforward. There are two plans at the following annual rates:

  • Starter — $3 per month per user ($80 minimum)
  • Classic — $4 per month per user ($80 minimum)

You can also sign up for Humanity on a month-to-month basis. Those rates are $3.50 and $5 per user, respectively. But the short-term plans are subject to a $100 monthly minimum.

The Starter package comes with everything you need to manage employee scheduling. But for an extra $1 per month, the Classic plan comes with advanced features like:

  • Auto scheduling
  • Real-time labor and budgeting
  • Compliance
  • Reporting and analytics
  • Time and attendance
  • Geolocation clock-ins and clock-outs
  • Secure messaging

Overall, Humanity has everything you could need or ask for in an employee scheduling tool.

TSheets

TSheets

TSheets is run by QuickBooks, which ranks first on our list of the best small business accounting software. Just like QuickBooks, TSheets is a high-quality choice for employee scheduling from a reputable brand.

As the name employees, TSheets was made for employee time-tracking.

It’s a mobile timesheet where employees can clock-in and clock-out from anywhere. The app uses real-time GPS capabilities to hold your staff accountable for the hours they’re working. This is perfect for those of you who have a mobile workforce.

Employers only have access to GPS data when staff is on the clock, so it gives your workers the privacy and respect that they deserve.

In addition to the time-tracking features, TSheets also has exceptional tools for employee scheduling. It’s easy to create and assign shifts from your computer or smartphone with the drag-and-drop scheduler. You can also repeat schedules with one click.

TSheets allows you to schedule workers by the job as well. Create a new job by adding information for the day, time, and client. Then simply assign as many workers as you need to that job.

Employees will receive alerts for shift changes and job assignments. Everyone will have access to information from the intuitive TSheets mobile app.

Here’s a brief overview of the plans and pricing for TSheets:

Premium

  • $8 per user per month
  • $20 base fee per month
  • Free mobile app with GPS
  • Real-time reports
  • Alerts and notifications
  • Photo attachments
  • Time clock with facial recognition

Elite

  • $10 per month per user
  • $40 base fee
  • Project estimates vs. actuals reporting
  • Activity feed and messaging
  • Timesheet signatures
  • Geofencing

Both of these plans are available free with a 14-day trial.

TSheets integrates with other platforms like QuickBooks, Expensify, Gusto, Xero, Sage, Square, and more. This will help simplify your accounting process as well.

7shifts

7shifts

7shifts is an industry-specific solution. It’s an employee scheduling software designed for restaurants. More than 250,000 restaurants across the world use 7shifts.

With this software, you’ll be able to save time and reduce costs. Both of these are crucial to operating a restaurant at profitable margins.

Like most employee scheduling software we’ve seen, 7shifts has a drag-and-drop builder that makes creating schedules a breeze. The tool helps you factor in overtime, employee availability, and regional labor laws.

Your staff can access schedules via email or mobile app.

7shifts has built-in employee communication tools. There are group chats, direct messaging, announcements, and shift feedback features.

You’ll also have access to a weekly labor and budget tool, detailed reports, intuitive dashboard, and POS integration. All of this helps you manage your payroll system and bookkeeping as well.

7shifts is ideal for restaurants, both large and small. With multi-location support, you can manage employee scheduling at each place.

Let’s take a quick look at the plans and prices for 7shifts.

Appetizer — $19.99 per month per location ($215.88 billed annually)

  • Unlimited scheduling
  • Time clocking
  • Notifications
  • Time off requests and availability
  • Free mobile app

Entree — $43.99 per month per location ($479.88 billed annually)

  • Scheduling templates
  • Labor budget tool
  • Robust reporting

The Works — $76.99 per month per location ($839.88 billed annually)

  • Local labor compliance
  • Manager log book
  • Optimal labor tool (to predict staffing needs)
  • Shift feedback

Gourmet — $150 per month per location ($1,620 billed annually)

  • Enterprise-grade operational performance view
  • Auto scheduling
  • Integrated task management
  • Support and integration for POS

7shifts also offers a handful of optional add-ons:

  • Location overview — $5 per month per location
  • Task management — $12.99 per month per location
  • Sales data import — $100 one-time fee
  • Account setup — $150 one-time fee

Smaller restaurants can benefit from 7shifts’ free forever plan. You can have all of the basic scheduling features for one location and up to ten employees.

Paycor Scheduling

Paycor Scheduling

Formally Ximble, Paycor Scheduling is the perfect solution for optimizing the efficiency of your schedule. Managers can quickly go through the scheduling process while making optimal decisions for the business.

All of your staff will have clear visibility of their schedules in advance, so everyone stays well informed.

Paycor lets you create templates for faster scheduling. Just drag and drop employees to assign shifts in a few clicks. You can even automate how and when your staff goes on break to ensure that you’re fully covered at all times.

Your employees can proactively set day and time availability in advance. So you’ll be able to schedule around their needs and preferences.

Paycor Scheduling also has detailed reporting and analysis. This will provide you with details associated with the costs of overstaffing or understaffing.

Industries that can benefit from Paycor Scheduling include:

  • Education
  • Healthcare
  • Nonprofit
  • Manufacturing
  • Professional services
  • Retail

Paycor also provides additional products for recruiting, employee onboarding, HR, time and attendance, payroll, taxes, and learning management.

The company offers two different employee scheduling products; Paycor Scheduling and Paycor Scheduling Pro.

No prices for either are listed online. You’ll have to fill out a form answering some questions about your business to get a custom quote from a representative. This adds an extra step to the process, but it’s worth it for those of you who want a custom solution.

When I Work

When I work

More than 100,000 businesses across 50+ countries use When I Work for employee scheduling. This translates to over one million employees being scheduled on this software.

From small brands to large organizations like Dunkin Donuts, Ben & Jerry’s, Cold Stone Creamery, Jamba Juice, Massage Envy, and Verizon, When I Work is a top choice to consider.

Top features of When I Work include:

  • One-click scheduling
  • Shift coverage confirmation and notification
  • Schedule sharing
  • Labor forecasting
  • Overtime control
  • Schedule enforcement
  • Labor reports
  • Payroll integration

Compared to some of the other employee scheduling software we’ve covered, When I Work has one unique standout—its price.

When I Work has an exceptional free plan, and even the paid software is inexpensive.

Free — $0

  • One location and up to 75 users
  • Team scheduling
  • Team availability
  • Team messaging
  • Shift trading
  • Time off requests

Basic — $2 per user per month

  • Schedule templates
  • Multi-location support
  • Job sites
  • Overtime visibility

Pro — $2.50 per user per month

  • Auto scheduling
  • Labor forecasting
  • Shift and team tasks
  • Shift bidding

You can add-on time clocking and attendance to any plan for $2 per month per user.

Deputy

Deputy

Deputy is another well-known and trusted employee scheduling solution. It’s used in 200,000+ workplaces worldwide, including places like Amazon, Nike, NASA, Peleton, and Ace Hardware.

Let’s take a look at some of the top features of Deputy:

  • Auto scheduling
  • Break planning
  • Free mobile app
  • Schedule by skillset and qualifications
  • Cover leaves and unavailability
  • Manage overtime and fatigue
  • Monitor attendance
  • Legal compliance
  • Shift swapping

I’d recommend Deputy to larger businesses with multiple locations. It’s a top solution for managing employees that work across multiple job sites as well.

Some industries that Deputy commonly works with include healthcare, hotels, hospitality, entertainment, logistics, manufacturing, and retail.

Despite Deputy’s robust features and popularity, the software is surprisingly affordable.

Employee scheduling software starts at just $2.50 per month per employee. This is billed on a month-to-month basis. If you want to combine employee scheduling with timesheets and attendance, it’s $4.50 per month per user. Save up to 11% with an annual contract for the combo package. Deputy offers special prices for charities, nonprofits, and community organizations that meet special criteria.

You can try Deputy today by signing up for a free trial. No credit card required.

Shiftboard

Shiftboard

Shiftboard software has tons of features designed for optimizing your employee scheduling process. It has everything you need to keep managers running smoothly while providing your staff with the right information to do their jobs well.

With Shiftboard, you can easily assign the best and most qualified workers to specific shifts.

Improve your schedule communication and make last-minute changes when certain situations arise.

Shiftboard helps you enhance efficiencies by reducing overtime costs, forecasting demands, and automatically assigning workers to specific shifts. You’ll also have the ability to post open shifts for pickup and send group notifications to your team.

Another benefit of Shiftboard is the compliance rules. This will help you eliminate errors for things like labor contracts, seniority rules, mandatory rest periods, and employee credentials.

For example, an employee with expired credentials would automatically be blocked from the schedule.

The Shiftboard mobile app is easy for anyone to use. You and your managerial staff can manage everything on the backend while your employees can benefit from scheduling and alerts in real-time. Set up open shift trading or require approval from supervisors for trade requests.

Shiftboard plans start at $3 per month per user. There are three options for you to choose from:

  • Basic
  • Professional
  • Enterprise

Unfortunately, the pricing details for each plan are not specified online. You’ll need to request a  demo based on the needs of your organization to get an accurate quote.

CakeHR

CakeHR

CakeHR is a bit unique compared to the other options on our list. That’s because it’s a full-service HR software.

In addition to employee scheduling, CakeHR has solutions for:

  • Timesheets
  • Performance
  • Leave management
  • Expenses
  • Recruitment

Onboarding your employees and automating the HR process is simple. CakeHR provides tons of employee self-service tools and solutions.

Some of the top employee scheduling features include:

  • Interactive shift planning
  • Single site and multi-location support
  • Dedicated shift managers
  • Employee availability management
  • Mobile app access
  • Pre-defined shift templates
  • Daily, weekly, and monthly reports

Pricing for CakeHR is a bit different as well. Simply select the services you want, enter the number of active employees you have, and choose between monthly or yearly billing.

Your custom rate based on these features will automatically appear on the screen. So you don’t need to wait for a CakeHR sales rep to get back to you with a quote.

To give you some perspective on the price point, shift scheduling for 20 employees would cost $50 per month with an annual contract. Adding timesheets would bring that rate to $80.

How to Choose the Best Employee Scheduling Software For Your Business

With such an extensive list of options to choose from, finding the best employee scheduling software for your business can seem like a tall task. Fortunately, we have a methodology that you can use to narrow your search.

Business Size

The number of employees you have and the number of locations will have a strong impact on your decision. A company with ten employees at one store will have different needs than a business with 100 employees across six locations.

Industry

There are industry-specific solutions in the employee scheduling software market.

For example, if you own a restaurant business, 7shifts will be the best choice for you. Restaurant managers and owners have different scheduling needs than office jobs in the corporate world.

Mobile Access

The best employee scheduling solutions should come with a free mobile app.

You want to make sure the app has admin features for managing schedules, as well as employee features for viewing schedules and making requests. The best apps include alerts for both staff and managers.

For example, an employee could be notified about a shift change or shift opening. But a manager would get notified if someone is approaching overtime or didn’t clock-in for their shift.

Time Tracking

Most employee scheduling solutions include time-tracking tools as well. Since the two go hand-in-hand, it makes sense to get both from the same provider.

Some software has all-inclusive features for both scheduling and time clocks, whereas others offer time tracking as an add-on.

Price

Obviously, employee scheduling software is supposed to make your life easier. It’s supposed to improve operational efficiencies and reduce labor costs. But make sure you find a solution that fits within your budget.

Each software has a different pricing structure. There are lots of options that charge a monthly rate based on how many employees you have. Some of those are subject to monthly minimums.

Some solutions offer tiered pricing, while others have unlimited employees for each plan.

If you’re a smaller organization with basic scheduling needs, you can even benefit from free employee scheduling software.

Conclusion

Here’s a quick recap of the best employee scheduling software on our list:

  • Homebase — Best overall employee scheduling software.
  • Humanity — Best for shift trading and filling openings in real-time.
  • TSheets — Best for time-tracking and accounting integration.
  • 7shifts — Best employee scheduling software for restaurants.
  • Paycor Scheduling — Customized solutions for employee scheduling software.
  • When I Work — Best free employee scheduling software.
  • Deputy — Best for scheduling employees working at multiple locations.
  • Shiftboard — Custom solution for managing hourly workers.
  • CakeHR — Full-service HR software with employee scheduling.

Based on this guide, I’m confident that you can find what you’re looking for. No matter what type of business you have or what industry you’re in, there’s an option for you above.

Compare The Best VoIP Providers

We recommend Nextiva or Ooma as the best VoIP providers for most people based on quality and reliability.

Our research team here at Quick Sprout spent four weeks analyzing every available resource, including data, performance metrics, pricing, 544 real user reviews, and 3,444 review snippets, in search of the top VoIP providers on the market today. 

Based on our findings, we cut an original pool of 25 brands to a shortlist of 18 serious contenders—ultimately landing on 12 VoIP providers that we can recommend with confidence. 

The Top 12 Best VoIP Providers

Below you’ll find the 12 best VoIP solutions on the market today. While each is great for different needs and use cases, Nextiva is our top overall recommendation for most businesses. 

  • Nextiva — Best Overall VoIP Provider
  • Ooma — Best for Small Businesses That Want Simple Setups
  • 8×8 — Best VoIP Provider for International Calling
  • Dialpad — Best AI Functionality for VoIP Phone Systems
  • GoTo Connect — Best Feature-Packed Entry-Level VoIP Plan
  • Phone.com — Best For Businesses on a Tight Budget
  • Google Voice — Best Simple and Lightweight VoIP Phone Service
  • Aircall — Best Built-In Call Management Tools
  • CallHippo — Best VoIP Phone System for Industry-Specific Compliance
  • 11Sight — Best One-Click Audio and Video Calling for Sales and Marketing Teams
  • Zoom — Best Call Monitoring Features For Business Users
  • RingCentral — Best for Hybrid and Remote Work Environments
Company logos for our best VoIP providers reviews

How We Evaluate the Best VoIP Companies

We want the buying process to be as clear as possible for any individual or business seeking a VoIP solution. Below you’ll learn more about our research methodology and how we evaluated VoIP providers. You can also jump straight to the product reviews if you want to skip this section and come back later.

How We Qualify VoIP Providers for Consideration

During our initial research stage, we identified 25 companies that offer VoIP services:

11Sight, 1-VoIP, 3CX, 8×8, Aircall, Call Hippo, Dialpad, Evoice, Freshdesk, Genesys Cloud, Google Voice, GoTo Connect, Grasshopper, Microsoft Teams, Mitel, Nextiva, Ooma, OpenPhone, Phone.com, RingCentral, Talkdesk, TalkRoute, Vonage, Windstream, Zoom.

Our team determined what real VoIP users value the most when buying and using a VoIP service. If a provider didn’t meet our standards or users struggled with the basic VoIP functions that we defined, they were cut from our list. 

We eliminated 28% of our starting list of providers because they did not meet the following core criteria of a VoIP phone service:

  • Stress-free administration: Most businesses don’t want a dedicated team responsible for adding users, changing settings, and configuring the system. Ideally, you want non-IT personnel such as a manager or owner to handle admin tasks without specialized training.
  • Service quality and reliability: Nearly every VoIP provider promises a 99.99% uptime rate, but for some of them, users still report problems associated with dropped calls, echoing, and more. 
  • Mobile access: For users who work remotely or on the go, the ability to make and receive calls from anywhere is of the utmost importance. 
  • Simple call management features: Call management helps ensure that callers are sent to the right agents, employees, or sales reps. It can include basic features like call forwarding and transferring and advanced features like ring groups, presence indicators, or warm transfers. 
  • Number porting options: If you want to keep your existing phone number, number porting capabilities need to be a priority. 
  • International call capabilities: For businesses that have customers or other offices in other countries, international calling is crucial. Beyond the ability to make and receive calls internationally, you should also be evaluating the cost structure based on how frequently these calls occur. 

There were 18 VoIP providers left standing after we compared our initial list to the considerations above. 

Each of the remaining companies was put through another round of evaluation to test them beyond the basic requirements.

How We Narrowed the List of Qualified VoIP Providers

Our team cut otherwise solid companies from the final list because they fell short compared to providers on the list with similar offerings. Other options were eliminated because of cost, poor overall user satisfaction, or not enough user reviews. 

Here is our list of VoIP providers that met our qualification standards but aren’t recommended:

1-VoIP: Overall, 1-VoIP is a very basic phone service. 1-VoIP does not offer unlimited calling at lower plan tiers, while other providers at the same price point do.

OpenPhone: OpenPhone provides a virtual phone number that includes some advanced features. But it’s not a complete VoIP phone system.

Mitel: Mitel has a wide range of business phone systems, specifically for people seeking on-premises solutions. But their pricing isn’t very transparent and seems overly complex.

Microsoft Teams: MS Teams  does not offer unlimited minutes, whereas other VoIP providers at similar price points do. Microsoft Teams is also only a viable option for organizations that are already committed to a Microsoft ecosystem.

3CX: 3CX’s customer support is a bit limited compared to other options on this list. Unless you want to pay a fee for ticket support, you’ll have to rely on guides, community boards, and blogs for help.

Vonage: Vonage doesn’t have the best user reviews. This phone system can also get a bit pricey when you start adding on different features.

The Top VoIP Companies Left Standing

The best VoIP provider for most of our readers is Nextiva or Ooma, but our other top picks may be of interest to those looking for particular capabilities.

  • Nextiva — Best Overall VoIP Provider
  • Ooma — Best for Small Businesses That Want Simple Setups
  • 8×8 — Best VoIP Provider for International Calling
  • Dialpad — Best AI Functionality for VoIP Phone Systems
  • GoTo Connect — Best Feature-Packed Entry-Level VoIP Plan
  • Phone.com — Best For Businesses on a Tight Budget
  • Google Voice — Best Simple and Lightweight VoIP Phone Service
  • Aircall — Best Built-In Call Management Tools
  • CallHippo — Best VoIP Phone System for Industry-Specific Compliance
  • 11Sight — Best One-Click Audio and Video Calling for Sales and Marketing Teams
  • Zoom — Best Call Monitoring Features For Business Users
  • RingCentral — Best for Hybrid and Remote Work Environments

Match Your Scenario to the Right VoIP Solution

Below we’ll cover use-case-specific scenarios that you can use to find the best VoIP provider for your unique needs. These scenarios come directly from our research on how real businesses are using VoIP phone systems. 

You need an all-in-one phone system for internal collaboration and external communication

Best option: Nextiva

Nextiva has everything you need in a VoIP phone system at scale. Highlights include unlimited audio and video calling, unlimited video conferencing for up to 250 participants, team messages, mobile SMS/MMS messaging, unlimited fax, and screen sharing. 

If your business wants all of its communication tools at a reasonable price from a single provider, Nextiva has you covered.

Screenshot of Nextiva VoIP service landing page with headline that says, "VoIP service that powers every business."
Nextiva is an all-in-one VoiP communication solution.

Another great choice: RingCentral

RingCentral is also a unified communications solution. For internal collaboration, users will enjoy features like team messaging, document sharing, and video calls with up to 200 participants on higher tiers. RingCentral also offers webinar solutions as an add-on.

If you want an all-in-one solution for both internal and external communication, pay attention to:

  • Unified communication features: So team messaging, conference calls, text, file sharing, faxing, etc., are in one place
  • Mobility: So mobile app access and call flipping between devices is included
  • Ease of administration: so it isn’t difficult to add new users and manage settings

You have a remote or hybrid workforce

Best option: RingCentral

RingCentral is a full-feature VoIP phone system that works just as well in office settings as it does on the go. No matter where your staff is located, they can use RingCentral to make calls, receive calls, join meetings, and collaborate with their team. 

It’s also easy for administrators to add users and change settings—regardless of the user’s location. 

Screenshot of RingCentral remote work landing page with headline that says, "Managing a remote team has never been easier."
RingCentral is built for remote work.

Another great choice: Nextiva

For those of you who don’t care as much about mobile app access and prefer hybrid and remote solutions that support desktop devices and hard phone functionality, Nextiva is perfect. 

Nextiva doesn’t have strict user limits on its entry-level plan, meaning you can continue paying a lower rate as your remote team grows. They even offer volume discounts for additional savings. 

If your business has a remote or hybrid team, look for: 

  • Mobility: So users can communicate from anywhere
  • Ease of admin: So administrators can control user settings, even if those people aren’t in the office
  • Implementation: For onboarding employees who work from home
  • UCaaS features: To facilitate all communication needs from a single provider
  • Monitoring features: So you can keep an eye on what your staff is doing, even if you’re not in the same building

You manage a high volume of inbound or outbound calls

Best option: Nextiva

All of Nextiva’s VoIP plans support businesses with high-volume call needs. Compared to other providers on the market, Nextiva’s scalability is unmatched. 

You’ll never have to change providers if you need to add more users or accommodate a higher call volume. 

Screenshot of Nextiva website page with headline that says, "Strike the right balance with inbound and outbound calls."
Nextiva is built to scale.

Another great choice: Aircall

Aircall does not have separate solutions for business phones and call centers. This means you’re getting call center features included with your VoIP plan—all at an affordable price.

These features include call recording, power dialing, call routing options, business hours, call monitoring, IVR, and more. 

High-volume business users should consider the following:

  • Call management: So callers are routed to the right agent or sales rep
  • Call recording and transcription: For training and compliance purposes
  • Quality and reliability: To ensure communication is stable and calls aren’t dropped as the scale increase
  • Outbound calling features: Providing sales and marketers with the tools they need to succeed
  • Monitoring features: For managers to listen in on calls and provide reps with insight
  • International calling: For businesses scaling beyond borders

You want your employees to have desk phones

Best option: Ooma

Ooma is an excellent option for traditional office environments. They provide plug-and-play hardware that’s easy to set up. The service is compatible with analog phones and IP phones, and it will likely work with the hardware you’re currently using.

While most VoIP providers focus on software services, Ooma is designed specifically with desk phones in mind. 

Screenshot of Ooma phone setup landing page with headline that says "Ooma Office Setup Options" and a diagram that shows how to set up your phone system
Set up your Ooma phone system in less than 15 minutes.

Another great choice: Phone.com

For low-volume usage on desk phones, Phone.com should be on your radar. The entry-level plan comes with 500 pooled minutes for your team to share. They also let you mix and match plans to accommodate your needs without breaking the bank. 

For companies with desk phones, pay attention to: 

  • Ease of admin: To ensure non-IT users can still manage the phone system without specialized training
  • Implementation: To get set up quickly without professional installation
  • Call management: So you still get useful VoIP features from all of your hardware

You make a lot of outbound international calls

Best option: 8×8

Depending on the plan you select, 8×8 offers unlimited calling to 14 or 48 different countries. Beyond those countries, pricing is assessed per minute based on the country you’re calling.

For businesses that want to establish a local presence in different regions, 8×8 also offers virtual phone numbers in more than 100+ countries. 

Screenshot of 8x8 international calls landing page with headline that says, "Global service, Local Experience."
8×8 is a simple and cost-effective solution for global communication.

Another great choice: GoTo Connect

Alternatively, GoTo Connect has unlimited calling to 50 countries on both of its top business phone plans. These are a bit more expensive than 8×8, but it can be a better deal if all the countries you’re calling to are within those locations—as you won’t incur any per-minute costs.

For businesses with a global presence, look for: 

  • International calling capabilities: To ensure you can reach all customers, regardless of their location
  • Pricing: The pricing structure for global calling can vary depending on the location and usage

You want a lightweight VoIP system that goes wherever you do

Best option: Google Voice

While Google Voice lacks some of the advanced VoIP call management features found in other providers, its simplicity shines for users who don’t need extra bells and whistles.

If you want something straightforward that you can use on your existing smartphone or desktop device without any extra hardware, Google Voice can be for you. You can deploy it in minutes without thinking twice about anything. 

Screenshot of Google Voice website page with headline that says, "Save time, stay connected"
You can get started with Google Voice in minutes.

Another great choice: 11Sight

11Sight is a non-traditional VoIP solution. Instead of getting a phone number, they offer a unique URL that customers and clients can use to initiate audio and video calls with your team. It’s a popular option for marketers, inbound sales teams, and low-volume customer support. 

Screenshot of 11Sight website page with headline that says, "Receive inbound video calls from any online channel."
Using 11Sight is a breeze.

If you want a lightweight service without any hardware, consider:

  • Mobility: Giving you the option to make and receive calls from anywhere on your existing devices
  • Administrative ease: So you can manage user settings and configure the system without a complex setup

VoIP Provider Company Reviews

Each VoIP provider reviewed below shines in one particular category. While many of these phone systems are great for different use cases, there are certain options that should be considered over others if you have specific needs.

Use our in-depth reviews to find the best VoIP provider for you and your business. You’ll learn more about the unique standouts and pricing of our top recommendations below.

Nextiva – Best Overall VoIP Provider

Nextiva logo

Nextiva has everything you could possibly need in a VoIP phone service—making it an easy choice as our top recommendation. This VoIP provider is an all-in-one unified communication system that’s packed with features for every business use case. 

If you have high-volume call needs or plan to expand your team down the road, it’s easy to add users anytime you need to. Some other standout features include unlimited domestic calling, free auto attendants, file sharing, team messaging, caller ID, and more. 

It’s worth noting that call recording and video conferencing features are only offered with enterprise plans. So if call recording is a must-have feature and you’re on a tighter budget, it may be best to look elsewhere. 

What Makes Nextiva Great

Aside from its comprehensive list of features, Nextiva really stands above the crowd with its customer support. You can resolve problems 24/7 via phone, ticket, and live chat. Alternatively, you can use Nextiva’s detailed knowledge base for self-help.

Screenshot of Nextiva home page with headline that says, "The VoIP phone service made for modern work."
Nextiva is an all-in-one VoIP communication system.

Reviews from real users point to Nextiva’s support agents as friendly, helpful, prompt, and patient. 

Also, the VoIP system is really easy to use. Admins can manage everything from a single portal, and employees can navigate the features with ease. 

Rates vary based on team size and package tier. Plans range from around $15-$30 per user per month for Nextiva business phone service.

If you are looking to outfit a large organization or call center, the price for Nextiva will fall more in the range of $30-$50 per user per month.

For more information, check out our full Nextiva Review

Ooma – Best for Small Businesses That Want Simple Setups

Ooma logo

Many VoIP phone solutions are designed for contact centers and larger organizations with a higher call volume. But Ooma offers VoIP plans built specifically for small businesses.

If you want your staff to use a desk phone and fax machine, Ooma is perfect for you.

Best of all, there’s a good chance Ooma works with your existing hardware, so you won’t have to purchase any new devices. For those that do need hardware, Ooma offers plug-and-play phones that take less than 15 minutes to set up.

It’s worth noting that Ooma doesn’t offer a desktop app with its entry-level plan, which is one of the reasons why it’s great for businesses that want to use traditional phones. Compared to other options on the market, Ooma lacks some integration options as well. But this shouldn’t be a problem for small business users. 

What Makes Ooma Great

Ooma’s ease of use and administrative support really shines above the competition. This is especially true for a phone system that requires some hardware beyond a smartphone or tablet. 

Screenshot of Ooma small businesses landing page with headline that says, "Finally a phone service with small businesses in mind."
Set up your Ooma phone in less than 15 minutes.

Even if you’re getting completely new phones from Ooma, you can get everything set up and installed in less than 15 minutes—no IT skills or technical knowledge required. 

Admins also love Ooma’s ability to configure user accounts. You have complete control over managing how incoming calls are handled, number porting, conference calling, and feature add-ons. 

Many user reviews highlight the fact that switching to Ooma has saved their business money. The service is an excellent value for small business users. 

Plans start at $19.95 per month and don’t require a long-term contract. Refer to our Ooma review for more information on plans and pricing. 

8×8 – Best VoIP Provider for International Calling

8x8 logo

8×8 is one of the few VoIP providers on the market that supports high-volume international calling without breaking the bank. 

Its mid-tier and top-tier plans support unlimited outbound calls to 14 and 48 different countries respectively. Its entry-level plan only supports unlimited calling in the US and Canada, but all plans offer affordable rates billed per minute for every other country not included on the plan’s list. 

For organizations seeking the most affordable way to get a VoIP phone system with international calling capabilities from a reputable provider, look no further than 8×8.

Just be aware that customer support could use some improvement. Users report slow response times to non-urgent issues, and 8×8’s basic SLA is a 24-hour response time. 

What Makes 8×8 Great

In addition to international calling, 8×8 is an all-around solid VoIP service. 

Screenshot of 8x8 business phone landing page with headline that says, "Business Phone - Make your phones work smarter. Leverage cloud PBX to more effectively onboard employees, manage and scale your voice services."
8×8 is trusted by over two million business users worldwide.

The platform comes with tons of great call management features, including auto attendants, custom greetings, caller ID, call forwarding, warm transfers, custom music, and more. You can access the platform from desktop apps, mobile apps, and web browsers as well. 

Plans start at $15 per user per month, and you can try 8×8 for free with a 30-day trial

Dialpad – Best AI Functionality for VoIP Phone Systems

Dialpad logo

Dialpad offers many of the great features and functions that you’d expect from a VoIP provider. But they take things to the next level with modern AI capabilities that go above and beyond a basic phone system. 

You’ll benefit from features like AI-based reporting, real-time sentiment analysis, AI-based call routing, and more. The software can even provide recommendations on what actions your agents should be taking during live calls. 

That said, Dialpad could use some improvement during the initial setup process. Some users report that they could have used some help and access to a real person. It’s also worth noting that some features like power dialing and in-queue callback options are only available with contact center packages. 

What Makes Dialpad Great

AI aside, Dialpad has tons of other great office phone system features that you can use to run your business. You’ll benefit from call forwarding, call routing, three-way calling, mobile apps, and more. 

Screenshot of Dialpad home page with headline that says, "Experience the future of AI in the workplace."
Leverage the power of Dialpad’s AI features.

Another unique standout of Dialpad is its admin tools. Administrators have granular permission levels that can be used to manage users, departments, and even customized integrations.

Speaking of integrations, there’s a good chance that Dialpad will work seamlessly with the tools you’re already using. Some noteworthy integration standouts include Slack, Salesforce, HubSpot, Azure, Zapier, and dozens of others. 

Plans start at $15 per user per month, which is a great value when you consider how feature-packed the software is. You can try Dialpad for free with a 14-day trial

Check out our Dialpad review for more information on the platform’s pros, cons, and plan information. 

GoTo Connect – Best Feature-Packed Entry-Level VoIP Plan

GoTo Connect logo

Many VoIP providers advertise great features and capabilities. But they only offer those options at higher-priced packages designed for large businesses and enterprise communications. Fortunately, GoTo Connect is different. 

Even at its basic plan level, GoTo Connect provides you with all of the features you need in a VoIP service at an affordable price.

You’ll have access to call recording, video conferencing, ring groups, team collaboration features, call monitoring, and more. If you need a feature that isn’t included in this plan, you can add it on for just a few dollars more. 

Unfortunately, GoTo Connect doesn’t have the best customer support. You need to fill out a form on their website and then wait for an email or call back from a service rep, which isn’t ideal if you need help ASAP.

What Makes GoTo Connect Great

Admins and managers love GoTo Connect’s call monitoring features. With Spy mode, for instance, you can silently enter a conversation without anyone knowing you’re there. This is a great way to check in on your agents and see how they’re doing.

Screenshot of GoTo Connect's Features page with image of camera preview, headline that says "Professional, one-click video conferencing," and features that include call flows you can follow, calls on your schedule, and day-to-day analytics
GoTo Connect is packed with features and admin tools.

You’ll also have access to call center features like call whispering and call barging, only without the enterprise-grade price tags that are normally associated with these options. 

GoTo Connect also offers unified communication tools, including team messaging, SMS messaging, and more. Both the Standard and Premier packages support free calling to 52 countries. 

GoTo Connect plans start at $22 per month, and you can save up to 21% if you sign up for annual billing. Read our full GoTo Connect review for a more in-depth assessment of the platform. 

Phone.com – Best For Businesses on a Tight Budget

Phone.com logo

Phone.com is a solid VoIP solution. It comes with voice calling, video conferencing, texting, messaging, and faxing—all available in the same package.

Compared to other VoIP providers on the market, Phone.com stands out from the crowd with its rock-bottom pricing. You can start using this service for less than half the price of some of the options on our list. 

This low-priced option does come with a catch, though—the entry-level tier comes with just 500 pooled minutes every month. So Phone.com is really only viable for businesses with low-volume calling. 

What Makes Phone.com Great

Even for such a budget-friendly option, Phone.com still comes packed with call management features. All plans offer call routing, customizable greetings, call queues, hold music, voice tagging, call screening, and more. 

Screenshot of Phone.com home page with a verified five-star review and headline that says, "Voice. Text. Video. Fax. Conferencing. Collaboration."
Phone.com plans start at just $11.99 per month.

You can even take advantage of live receptionist services from Phone.com. Although this premium offering comes with a hefty price tag, which probably isn’t in the budget for most businesses considering this VoIP provider. 

The phone service is easy to use and quick to get set up. If you’re price-sensitive, Phone.com should be at the top of your list. 

Plans start at just $11.99 per user per month, and your subscription is backed by a 30-day money-back guarantee

Check out our Phone.com review for more information. 

Google Voice – Best Simple and Lightweight VoIP Phone Service

Google Voice logo

Not everyone wants a VoIP phone service that’s packed with features they’ll never use. If this sounds like you, Google Voice should be on your radar. 

While the platform doesn’t come with some of the advanced call management and call monitoring features we’ve seen with other providers on our list, this is arguably the simplest VoIP solution on the market today.

You can use Google Voice from your smartphone or desktop without any extra hardware. This makes it a popular choice for freelancers, solo entrepreneurs, and small business users with infrequent calling needs.

What Makes Google Voice Great

For such a bare-bones solution, the service works surprisingly well. There are almost no poor reviews related to the service’s reliability and performance. 

Screenshot of Google Voice home page with headline that says, "Smart voice calling on all your devices" and options to choose either for personal use or for business
Clean and simple VoIP from Google Voice.

Google updates the platform on a regular basis to address any minor bugs or problems. So you don’t have to worry about any small issues impacting you in the long run. 

If you want to keep your existing number, Google Voice provides detailed instructions for porting purposes. So you can do this on your own without any help. However, there are some restrictions on which types of numbers you can port to Google Voice. 

Google Voice is a paid add-on to any workspace subscription, and plans start at just $10 per user per month. Even the entry-level plan comes with unlimited calling in the US.

Aircall – Best Built-In Call Management Tools

Aircall logo

Call management features are crucial for sales teams, marketers, support agents, and remote teams. With Aircall, it seems like no call management option is left out. 

The platform comes with several unique capabilities that aren’t found on other VoIP phone solutions. You can use Aircall for queued callbacks, skills-based call routing, time-based call routing, and more.

Aircall even supports parallel calls, allowing one phone agent to accommodate multiple callers simultaneously as call volume increases. 

While Aircall has some basic unified communication features, it’s not an all-in-one solution for internal collaboration. The platform doesn’t support file sharing, team chat, or video conferencing. 

What Makes Aircall Great

Aircall is an excellent solution for businesses that want to support their phone agents. It comes with both call monitoring and call whispering capabilities—making it easy to actively train employees and set them up for success.

Screenshot of Aircall home page with headline that says, "Call center software for customer-centric teams" and a field to enter your email to try for free
More than 13,000+ companies rely on Aircall.

You can take advantage of these features from Aircall without having to pay for a complete call center solution. So the service is an excellent value. 

For businesses that are migrating from another business phone service, you can switch to Aircall without having to change your number. Porting is available for free with all plans.

Users report that Aircall integrates seamlessly with their favorite CRM platforms. This is just another reason why Aircall is great for sales, marketing, and support.

Plans start at $30 per user per month, with a three-user minimum. Aircall has a seven-day free trial that lets you try all of its features. 

CallHippo – Best VoIP Phone System for Industry-Specific Compliance

CallHippo logo

CallHippo has a wide range of VoIP solutions, including a standard phone system and a complete call center solution. 

For businesses that need to meet certain compliance regulations, CallHippo has you covered. The service is HIPAA compliant, GDPR compliant, and PCI compliant—making it a top service for healthcare companies and any business that processes payments over the phone. 

Just be aware that CallHippo charges $0.0005 per minute for call recording on its entry-level plan. If you want this feature for free, you’ll need to upgrade. 

The CallHippo power dialer is not available for its business phone system—only the call center solution. So your price will increase if this outbound calling feature is important to you. 

What Makes CallHippo Great

CallHippo shines with its call management features. You can use it for call forwarding between devices and specific users or departments as well. This is highly useful in healthcare environments, for example.  

Screenshot of CallHippo home page with headline that says, "A High-Performance Business Phone System For Smart Teams"
CallHippo is trusted by more than 4,000+ brands worldwide.

For a VoIP service that accommodates such use-case-specific needs, the setup process is surprisingly easy. Not only can you get up and running quickly, but the system is easy to use on a day-to-day basis as well.

You’ll also benefit from dozens of seamless integrations with CallHippo. So you can connect your productivity tools, ecommerce software, helpdesk software, and sales automation tools with ease. 

Plans start at $30 per user per month, which is higher than some of the other options on our list. But all plans do come with unlimited calling in the US and Canada, and you can try the business phone system free for 10 days

11Sight – Best One-Click Audio and Video Calling for Sales and Marketing Teams

11Sight logo

11Sight is a bit unique compared to some of the other solutions on our list. 

As a non-traditional VoIP service, 11Sight does not give you a phone number. Instead, you’ll get a unique call URL that can be shared with your current or existing customers. All the person has to do is click on the link, and they can instantly connect with someone on your team.

This setup is designed specifically for sales reps and marketers. Rather than having people fill out a form field on your site to schedule a time for a call, they can just connect with you immediately to get questions answered or buy whatever you’re selling. 

As you might expect, 11Sight does lack some features. There’s no number porting, team messaging, faxing, or file sharing. And while all calls are automatically recorded, call transcriptions aren’t an option. 

What Makes 11Sight Great

The idea behind 11Sight is simplicity for sales and marketing. Current and prospective customers have the option to start communication via audio, video, or live chat. Then a unique URL is generated to get them in touch based on their preferred communication method.

Screenshot of 11Sight "Why 11Sight" landing page with headline that says, "Reducing the distance between customers and businesses to one click."
Your customers can start calls with a single click.

You can easily create ring groups or choose specific employees for each call. 11Sight even lets you set up call routing trees with simple rules to ensure the right person is always available for your customers. 

Implementing 11Sight is seamless. As a cloud-based solution, there’s no software to download or new equipment to purchase. Anyone can set it up without the help of an IT professional. 

Plans start at $15 per user per month, and you’ll get 20% off with an annual contract. If you’re on the fence about this unique solution, try 11Sight for free with a 14-day trial.

Zoom – Best Call Monitoring Features For Business Users

Zoom logo

Zoom is arguably the most well-recognized brand name on our list. Surging in popularity in the past few years, Zoom has become an easy choice for both business and personal use cases.

Unlike other providers on our list, Zoom doesn’t wait until the mid and high-tier plans to offer its call monitoring features. Even the entry-level plan includes call monitoring features like whispering, call barging, and listening in. 

You’ll also benefit from call recording tools, call transcriptions, shared lines, and other excellent features at an affordable rate. With a single click, you can even switch from a call to a Zoom meeting. 

One minor drawback of Zoom is its admin portal. It could use some improvements to enhance its ease of use. 

What Makes Zoom Great

Zoom shines as a unified communication system. It includes audio capabilities, video chat, meetings, and team collaboration tools in a single solution.

Screenshot of Zoom Phone landing page
zoom comes featured-packed at an affordable price point.

You can use Zoom to communicate with your customers and communicate internally as well. The service works great on all devices, including Apple, Mac, iOS, and Android. 

It’s also worth noting that every Zoom plan comes with unlimited IVRs and ACD. These features are typically only offered with call center solutions, so it’s a great value with Zoom’s VoIP service. 

Zoom Phone starts at $10 per user per month with an annual contract, which is a great value when you consider all of the features it comes with. For Zoom’s unified communication service with unlimited calling, rates start at $250 per user per year. 

Check out our full Zoom review for more. 

RingCentral – Best for Hybrid and Remote Work Environments

RingCentral logo

RingCentral is another complete communication system for businesses. But unlike other tools on the market, this solution performs just as well in the office as it does at home and on the go—making it the perfect choice for remote work environments.

Users can access the platform from a desktop app that’s compatible with both Macs and PCs. RingCentral also has an excellent mobile app for iOS and Android, putting all of its features in the palm of your hand from anywhere. 

RingCentral makes it easy to make calls, receive calls, join and host meetings, collaborate with your team, send faxes, and more. All of these capabilities can be done from any work environment without any extra hardware. 

The only notable downside of RingCentral is its customer support. Customer reviews in this category aren’t as flattering compared to other options on the market. 

What Makes RingCentral Great

Offering solutions for hybrid and remote work is one thing. RingCentral isn’t alone with this positioning. But where it excels above the competition boils down to its quality, performance, and reliability.

Screenshot of RingCentral home page with headline that says, "Put your business phone to work."
Use RingCentral’s VoIP system from anywhere.

As long as you have a stable internet connection, you can rely on RingCentral to perform well from any device or location. It’s also packed with call management features like call forwarding, answering rules, call flip, call logs, call screening, and more. 

The platform also provides a wide range of unified communication features, including team chat, unlimited fax, SMS messaging, document sharing, and international calling. But the availability of these features varies depending on the plan you select. 

Plans start at $19.99 per user per month, and you can try any RingCentral plan free for 14 days. Read our full RingCentral review for a more in-depth analysis.

Quick Sprout VoIP Related Content

Here at QuickSprout, we have dozens of other resources related to VoIP providers and phone systems. You can use these guides, reviews, and blog posts to help you find the best possible VoIP solution for your specific needs. Our resources will help you buy with confidence:

VoIP Guides and How-Tos

VoIP Company Reviews

VoIP Comparisons

VoIP Related Top Lists

Best Business Insurance for 2020

Hopefully, you’ll never have to use your business insurance. But just like car insurance or health insurance, protecting your business from unexpected situations is crucial.

However, 44% of small business owners don’t have insurance.

This statistic is shocking. If you’re uninsured or underinsured, your company could potentially go bankrupt if something goes wrong, and you’re forced to pay out of pocket.

Any business with employees needs to carry workers’ compensation insurance and unemployment insurance, at a minimum. But depending on your business type and industry, you’ll also want to consider getting general liability insurance, commercial property insurance, and professional liability insurance.

But finding the best business insurance goes beyond getting the right policy. Getting insured through the right company makes a huge difference.

From filing a claim to getting assistance with your agent or adjuster, service definitely varies from company to company. Some business insurance companies specialize in specific industries, such as retail, restaurants, or tech. Other companies concentrate on certain types of coverage, like commercial auto or workers’ compensation.

Top 10 Best Business Insurance Companies For 2020

The best business insurance policies offer a wide range of basic coverage. Ideally, you’d like to get a policy covering all of your needs under one roof.

After reviewing and researching dozens of business insurance companies, we narrowed down the top ten for you to consider.

  • The Hartford
  • Travelers
  • State Farm
  • Chubb
  • Progressive
  • Liberty Mutual
  • AmTrust Financial
  • Founder Shield
  • Farmers Insurance
  • Allstate

Our list is based on factors like coverage offered, premium pricing, and customer service. Use this guide to find the best business insurance company for you.

The Best Business Insurance Reviews

The Hartford

The Hartford is the best overall business insurance company on the market today. Covering businesses of all different shapes and sizes, The Hartford has everything you could possibly need.

For over 200 years, this company has been providing insurance solutions to businesses across the country. They’ve also made the list of the World’s Most Ethical Companies 11 different times.

The Hartford offers a wide range of business insurance policies, including:

  • General liability insurance
  • Commercial property insurance
  • Business income insurance
  • Professional liability insurance
  • Data breach insurance
  • Commercial umbrella insurance
  • Commercial auto insurance

From a bodily injury on one of your properties to stolen inventory, fires, or floods, The Hartford has you covered.

It’s easy for you to bundle different types of insurance with add-ons to a single policy. You can apply online to get a quote in minutes.

The Hartford is known for providing exceptional service to its business customers during the claims process. You can’t go wrong by getting a quote from an industry leader in business insurance.

Travelers

Travelers is another giant in the world of business insurance. The company covers a wide range of industries, including construction, finance, manufacturing, retail, technology, and more.

With more than 30,000 employees and roughly 13,500 independent agents and brokers, Travelers insures businesses across the United States, Canada, Ireland, and the UK.

This insurance company has been around for more than 160 years.

In addition to industry-specific policies, Travelers provides lots of different coverage types. Some of the most popular Travelers business insurance solutions cover:

  • General liability
  • Workers’ compensation
  • Management and professional liability
  • Cyber liability
  • Commercial auto and trucking
  • Surety bonds
  • Environmental liability
  • Boiler and machinery
  • Excess casualty and umbrella

With that said, the workers’ compensation insurance policies from Travelers really stand out the most. More than 500,000 businesses trust Travelers for workers’ comp insurance.

Whether you’re a small local business or national organization with employees across multiple states, Travelers is a top choice to consider for workers’ compensation and general liability.

State Farm

State Farm is typically associated with home insurance and car insurance. They are best known for providing excellent customer service at affordable rates to their customers.

This service and reliability definitely applies to their business insurance plans as well.

State Farm has policies designed specifically for small business owners:

  • Business owners policy
  • Professional liability
  • Commercial liability umbrella
  • Workers’ compensation
  • Individual health
  • Business and commercial auto
  • Small business life

With State Farm, it’s easy for you to adjust your coverage as your company grows. Your agent will work with you to understand the needs of your scaling small business. This will ensure that your coverage limits are appropriate for the business size.

From the startup stage all the way until a company sale or change of ownership, State Farm has everything a small business owner needs to protect themself from the unexpected.

Chubb

Chubb is second to none when it comes to taking care of their insureds. This insurance company has a reputation for providing “white glove” service and paying out claims quickly, without any hassle.

Chubb has business insurance coverages that aren’t offered by other companies on the market today. In addition to general liability and workers’ compensation, Chubb has business insurance packages in the following categories:

  • Accident and health
  • Cyber
  • Environmental
  • Excess and surplus
  • Global casualty
  • International solutions for mid-sized companies
  • Management liability
  • Marine
  • Medical liability
  • Product recall
  • Professional liability
  • Railroad liability
  • Surety
  • Trade credit and political risk

As you can see, the list includes some rare and unique coverage options that we haven’t really seen from other providers in this guide.

Between Chubb’s excellent customer service and wide range of coverage options, you can expect to pay a little bit more on your business insurance premiums.

Chubb is best for businesses in need of international coverage. So if you’re traveling for work or making transactions outside of the US, consider Chubb for your insurance needs.

Progressive

Like most insurance companies, Progressive has several different business insurance policies and coverage types. They provide general liability insurance, professional liability, cyber insurance, workers’ compensation, and business owner’s policy.

With that said, Progressive’s specialty is commercial auto insurance.

  • Truck insurance
  • Pickup truck insurance
  • Van insurance
  • Box truck insurance
  • Tow truck insurance
  • Cars and SUVs
  • Commercial trailers

More than one million commercial vehicles in the United States are insured by Progressive. Basically, any vehicle used for business purposes can get insurance protection from Progressive.

As the country’s most popular business auto insurance company, the rates are actually pretty affordable. Progressive’s average commercial customer pays $165 per month for business auto. You’ll even get 15% off if you pay your premiums in advance.

In addition to the coverage provided by Progressive, the company will be there when you need them. Adding a driver, vehicle, or changing a policy is quick and easy. Progressive has 24/7 commercial auto service.

Progressive’s claim experts will help get your vehicles back on the road as soon as possible to limit business interruptions in the event of an accident.

If your company has vans, trucks, drivers, or any vehicles on the road for business purposes, Progressive will be a top choice for business auto insurance.

Liberty Mutual

Liberty Mutual is another well-known name in the insurance industry. The company provides small business insurance coverage as well as mid-to-large size business protection. Liberty Mutual even insures Fortune 500 corporations.

With more than 50,000 employees and 800+ offices throughout the world, Liberty mutual is a top provider of preferred property and casualty business insurance.

Some of the top coverage options include:

  • Equipment breakdown insurance
  • Excess liability insurance
  • General liability insurance
  • Inland marine
  • Ocean marine
  • Property
  • Mergers and acquisitions
  • Umbrella
  • Third-party administration
  • Workers’ compensation

Liberty Mutual works with a wide range of industries as well. But overall, it’s one of the best insurance providers for companies in manufacturing and agriculture.

From product recalls to errors and omissions coverages, Liberty Mutual can customize your policy to protect your employees, customers, and business from unforeseen circumstances.

AmTrust Financial

AmTrust Financial isn’t as well-known as some of the other insurance companies on our list. It’s definitely not a household name State Farm or Liberty Mutual. The company isn’t nearly as old as The Hartford or Travelers either.

In fact, AmTrust Financial was born less than 25 years ago, in 1998.

With that said, the company has grown quickly. They currently have 7,000+ employees serving over 70 countries.

AmTrust Financial isn’t trying to compete with the biggest insurance providers on the planet. Instead, they are focusing on niche solutions in the following industries:

  • Financial institutions
  • Nonprofit organizations
  • Restaurants
  • Transportation

Overall, the best coverage offered is for restaurant business insurance.

AmTrust understands the unique risks associated with owning a restaurant. They’ll help you get a policy to protect your workers as well as your customers.

Some of the popular restaurant enhancement coverages include:

  • Spoilage
  • Foodborne contamination
  • Stock sales price (including liquor and fine wine)
  • Peak season
  • Umbrella limits
  • Liquor liability

AmTrust Financial covers family-style and fine dining restaurants meeting certain eligibility requirements. They also work with delis, cafes, and pizzerias.

With that said, not every restaurant will qualify for coverage. For example, new restaurants with a large bar area operating in a 25-year-old building would need to look elsewhere.

Founder Shield

Founder Shield is another new and lesser-known company. They have only been providing insurance coverages for less than ten years.

But similar to AmTrust, Founder Shield is carving out a niche in the world of business insurance.

Founder Shield specializes in providing coverage to tech startups. Popular coverage categories include:

  • Crime insurance
  • Cyber insurance
  • Intellectual property insurance
  • Directors and officers insurance
  • Fiduciary liability insurance
  • Representations and warranties insurance
  • Key person insurance
  • Product liability
  • Pollution insurance

You’ll also find that Founder Shield offers more traditional business insurance coverage for general liability, workers’ compensation, and umbrella insurance.

Founder Shield is a more modern way to get insurance. The purchasing process is 100% digital. This means there is less paperwork, and it’s easy to manage everything online.

If your company is a high-growth startup in the technology industry, consider getting a quote from Founder Shield.

Farmers Insurance

Farmers is an industry leader for home, auto, and life insurance. But it’s also a top choice to consider for business owners.

The company has been around for nearly 100 years. So you know that you’ll be getting quality service from a well-established name. They have a network of 48,000 agents and 21,000 employees across all 50 states.

Farmers Insurance provides business coverage in the following categories:

  • Property
  • Liability
  • Crime
  • Auto
  • Workers’ compensation
  • Umbrella
  • Life
  • Loss control

While Farmers covers a wide range of industries, I’d recommend it to business owners in retail. You’ll be able to get an affordable policy to protect you from things like theft, injuries, and loss of income.

This is an ideal solution for boutique shop owners, dry cleaners, florists, and salons.

Allstate

Allstate is best known for offering car insurance to individuals. While business insurance isn’t necessarily Allstate’s specialty or primary focus, there are certain industries and business types that should consider this carrier.

The company provides a high level of customer service with friendly agents and fully customizable plans.

Allstate has coverage solutions across nearly every industry, including professional firms, healthcare, service businesses, retail goods, and food service.

Top insurance coverages from Allstate include:

  • Business property
  • Business liability

Since all of the policies are customized, you can add specific types of coverage to your plan when you get a quote. Needs will vary based on business and industry.

Some unique standouts from Allstate include their real estate coverage and business insurance for rental services.

Allstate has been providing insurance since 1931. So you know that you’re getting coverage from a trusted and well-established name in the insurance world.

How to Find the Best Business Insurance Company For You

With so many companies providing business insurance, you’ll need to learn how narrow your options down. There are certain factors that must be taken into consideration when you’re evaluating an insurance provider.

This is the methodology that we use and recommend. You can use these same factors when searching for the best business insurance.

Coverage Types

Determine what type of coverage you need and find a company that can meet those policy requirements. Most insurance companies will offer the same basic types of coverage.

  • General liability insurance
  • Workers’ compensation insurance
  • Commercial property insurance
  • Professional liability insurance

But some companies specialize in certain coverages. For example, Progressive is the best for commercial auto insurance. Other companies offer unique coverage for things like cyber liability, intellectual property insurance, or international services.

So if your company needs rare or specialized coverage, make sure you discuss those needs with an agent. The last thing you want is to be underinsured.

Company Reputation

I tend to lean towards companies that have been in business for a long time. The Hartford and Travelers have been around for 200+ and 160+ years, respectively.

Lots of other insurance providers on our list have been around for roughly 100 years as well.

These companies have seen it all. They understand everything there is to know about the insurance industry, and your claim won’t surprise them. Plus, a well-established company has stood the test of time. You know that natural disasters won’t bankrupt them, so your policy is safe.

There are some newer insurance companies, like AmTrust and Founder Shield, that provide unique solutions for niche industries.

Getting a policy through one of those providers definitely has some risk. But it can still be a viable option if you’re looking for rare or specialized coverages.

Claims Process

Having business insurance is like having a good lawyer. You hope you never have to use it. But when something comes up, you want to make sure that everything goes smoothly.

The best business insurance companies have an easy claims process. Depending on your preferences, you can file a claim online or over the phone in minutes.

An adjuster will be highly responsive and settle the claim as fast as possible.

If one of your company vehicles is involved in an accident or a piece of equipment breaks during a flood, you don’t want operations to be stalled because of the insurance company dragging their feet.

Costs

Price is obviously a top consideration when evaluating business insurance.

Weigh the cost of your monthly and annual premiums against the amount of coverage you’re getting in a policy.

Always shop around for business insurance. Get quotes from a handful of providers to get a better sense of the market. You can potentially use one quote as leverage to lower another one. These companies want your business, so there could be some room for negotiation.

Just know that some insurance providers, like Chubb, will usually have higher prices for their policies.

Customer Service

Customer service goes a long way in the insurance industry. Aside from renewing or updating your policy, it’s generally not good news if you need to contact your insurance provider.

During these difficult and stressful times, it’s important that you receive excellent customer service. You want someone to answer the phone as opposed to going through ten minutes of speaking to a robot, followed by another 45 minutes on hold.

The best business insurance companies understand your needs at every level. From the sales agent to the adjuster and claims department, great service will make your life much easier.

Conclusion

If you’re shopping for a business insurance quote, look no further than these ten companies:

  • The Hartford — Best overall business insurance company.
  • Travelers — Best insurance company for workers’ compensation.
  • State Farm — Best for small business insurance.
  • Chubb — Best business insurance for international coverage.
  • Progressive — Best for commercial auto insurance.
  • Liberty Mutual — Best business insurance for manufacturing and agriculture.
  • AmTrust Financial — Best business insurance for restaurants.
  • Founder Shield — Best business insurance for tech startups.
  • Farmers Insurance — Best small business retail insurance.
  • Allstate — Best for rental services and real estate agents.

No matter what type of business you have or what industry you’re in, you can find what you’re looking for on this list. From startups to small businesses and national chains, these insurance providers can handle all of your coverage needs.