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When it comes to keeping customers on the line, there are four key call center IVR (Interactive Voice Response) practices that make a real difference. These practices are vital because they address common reasons why customers hang up—and can help you prevent customer hangups in the future. We’ll break down […]
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The digital realm offers vast opportunities for businesses, both small and large. The question, however, is: how to grow a business digitally? With the rapid advancements in technology and the ever-evolving digital landscape, businesses need...
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In the ever-changing world of digital marketing, your agency needs to continually seek new solutions to offer your customers more chargeable services and stay competitive. At the top of the list of these services is...
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Hiring pros to record your IVR voice is a good move in pretty much every case. Of course, the DIY route can be awfully tempting, but don’t underestimate how much a really good automated first impression can matter. Nevertheless, there are still a few niche situations in which having a […]
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Robocalls are those automated recordings that start a few seconds after you answer the call. Sometimes they’re election-related; other times, they may be a business trying to sell you something. Most of the time, though, these calls are scammers trying to make a quick buck. The good news is there […]
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If you’re still paying a lot every time you pick up the phone to call grandma in the next state or your best friend in another country, you’re doing it wrong. Subscribing to an expensive long-distance calling plan or paying a high per minute rate is a thing of the […]
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Everyone has an opinion on what working in a call center feels like. The truth is, working as a call center agent can be a rewarding, challenging, and fulfilling experience—sometimes, all at once. Whether you’re fully invested in getting a call center job or just want to test the waters, …
What’s it REALLY Like Working at a Call Center Office? Read More
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Video games are designed to keep us hooked on a story. The challenges, the badges, the achievements and leaderboards—they’re all meant to keep us glued to the game. In business, gamification applies the same tactics to motivate customers and employees. It’s also a useful tool for boosting customer loyalty, increasing …
The 3 Best Ways to Add Gamification to Your Call Center Read More
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Call center shrinkage refers to the lost productivity and efficiency that call centers experience due to factors like high employee turnover, absenteeism, and poor training. It’s estimated that the average rate of call center shrinkage falls between 30% and 35%, leaving a big impact on a given center’s productivity. Naturally, …
How to Lower Call Center Shrinkage (And a Better Option) Read More
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If you’re busy managing or running a business, the last thing you want to be stuck doing is manually testing your IVR (Interactive Voice Response) system. Fortunately, there are several IVR testing tools that can do it for you. This means you won’t have to conduct your own simulated phone …
IVR Testing Tools Are Time Consuming. But Are They Worth It? Read More
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Call screening lets you learn who’s calling before you respond to incoming calls. It’s like looking through the peephole before opening the door. Doing so, you’re able to eliminate unwanted spam and scammers and save precious time. Wondering how you can screen calls? Good ol’ Google has got your back. …
Unknown Number? Screening Calls Can Save You from This Read More
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The average hourly pay range for a call center representative in the United States is $12.00 to $24.00 per hour. Salaries for this position range from $24,286 to $39,640 per year. These figures represent an average range in the United States. That doesn’t mean you have to start at the …
10 Pro Tips to Increase Your Salary as a Call Center Rep Read More
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Outbound Interactive Voice Response (IVR) systems can send out reminders about appointments and prescription refills, deliver marketing messages, and confirm deliveries and shipments. But when you add Artificial Intelligence (AI) tools to the mix, you can improve call center efficiency, enhance customer engagement, nurture leads, and more. AI-powered outbound IVR …
10 Surprising Things You Can (and Can’t Do) With Outbound IVR Read More
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Nobody wants unsolicited calls. To start, you can register your number on the U.S. Do Not Call Registry via their website or by calling 1-888-382-1222 (TTY: 1-866-290-4236). Unfortunately, while it’s a good first step, it won’t stop spam calls. The Do Not Call Registry only stops unsolicited calls made by …
How to Stop Spam Calls: 5 Ways that ACTUALLY Work Read More
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The world of writing is regularly seen as an individualistic interest, with creators and scholars being lauded for their unique voices and imaginative minds. However, there’s a lesser-known bunch of writers who play a crucial...
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Whether you’re adding a call center to existing business operations or building a call center as a standalone service to other companies, the process is largely the same. Start small, iterate, and grow from there. Here’s how to do it, step-by-step. Step 1: Start with a Remote Call Center Forget …
How to Start a Call Center for the First Time Read More
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Clicking the Skip button or hanging up the phone before an optional survey can start is hardly ever a big deal—unless you’re the one giving out the survey and need responses. In particular, IVR phone surveys are infamous for having bad completion rates. IVR stands for Interactive Voice Response, and …
Want Customers To Complete Your IVR Survey? Do These Things Read More
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These days, it seems like for every industry and business model out there, there’s a corresponding third-party software solution businesses can use to save time and simplify the collaboration process. But what if your business is unique and caters to a very specific niche? Or what if you just have …
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