Are you Practising Support Driven Development?
If you are reading this then the answer is probably no. Or, you may think you are, but certain decisions that have been made (or not made) in the development of your product have made it much more difficult for you and your staff to support. These problems may be small and unnoticeable at the start but as your product scales and your user base grows, they will begin to create a black hole of lost hours and days for your developers who are supporting problems that should have been solved long before they reach their desks.