SAFe’s NPS Score as a Scaling Framework Is -56

SAFe® has always been a controversial topic within the agile community. Therefore, back in 2017, I ran a first survey on the Net Promoter Score® of the Scaled Agile Framework SAFe®. The result back then was -52

Four and a half years later, I reran the poll: SAFe® has been through several iterations, and many more agile practitioners have experienced working with it. However, the question still is: Would you recommend SAFe ®?

Why Agile Fails Because of Corporate Culture

Large corporations are increasingly longing to be like startups: Flat hierarchies and the absence of formal procedures result in unseen productivity; doing without restraining bureaucracy allows for remarkable speed, innovation, and creativity.

Speed, innovation, and creativity: It's exactly these things most corporations are desperately lacking. In turn, it's only logical for big companies to want to take a leaf out of the startups' book. Where the clumsy imitation of a start-up mentality fails or maybe isn't even an option, the magic word agile soon echoes through the aisles. Because you know, the competition is already successfully agile, every consultant can deliver ready-made, highly scaled agile wonders on demand in no time at all, and even the house and farm service provider has had experience with it for a long time, but simply wasn't asked about it until now. So "agile" gets written on the banner, swarms of self-proclaimed evangelists get unleashed onto the staff and off they go on a journey into a brighter future.

When Scaling Agile Is Not the Answer

Scaling may seem like the obvious choice, but when it comes to Agile, not so fast.

At the Influential Agile Leader workshop earlier this year, I led a session about scaling, and how it might not be the answer. My experience is that when people use frameworks for larger efforts, they experience these unexpected side effects:

  • The framework actions often require more manager-type people to control the actions of others.
  • The framework creates less throughput, not more.
Agile Scaling Frameworks: An Executive Summary

One of the participants asked, "But what if we have to scale?"