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When are you smarter than your playbooks, and when are your playbooks smarter than you?
That’s a question that engineers rarely step back to consider. The rational, disciplined parts of our minds tell us that the playbooks we are supposed to follow were carefully designed and tested and that we should stick to them at all costs.
The terms runbooks and playbooks are often used interchangeably. They are similar--they both offer a method of documenting tactical and strategic executions of the goals and processes of your organization. But there are important differences between the two, and each has its place. Once you understand that difference, you will be able to effectively use them individually, but even more importantly, you will be able to pair the two techniques together, creating a powerful weapon in your arsenal of operational excellence.
So let's look at the differences between a runbook and a playbook, what each is used for, and how they can be used together.