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In my previous article from this series, we took a high-level view at the common architectural elements that determine how your integration becomes the key to transforming your customer experience.
The process was laid out how I've approached the use case and how I've used successful customer portfolio solutions as the basis for researching a generic architectural blueprint. The only thing left to cover was the order in which you'll be led through the blueprint details.
In my previous article from this series, we introduced a use case around integration being the key to transforming your omnichannel experience.
The process was laid out how I've approached the use case and how I've used successful portfolio solutions as the basis for researching a generic architectural blueprint. The only thing left to cover was the order in which you'll be led through the blueprint details.
For the past few months, I've been digging into integration as the key to the omnichannel experience.
It's an interesting challenge in that I've been given the mission of creating architectural content based on common solution adoption patterns. That's very different from most of the traditional marketing activities usually associated with generating content for the sole purpose of positioning products for solutions. When you're basing the content on actual execution in solution delivery, you're cutting out the chuff.