8 Best Video Conferencing Software (Free and Paid)

Recently, our users have asked our thoughts on the best video conferencing software for small businesses.

With many teams working remotely, having a video conferencing solution is essential for firms. It allows you to communicate with team members and clients over video from all around the world.

In this article, we will show you the best video conferencing software so you can pick the right solution for your website.

Best video conferencing software

How to Choose the Best Video Conferencing Software

Video conferencing software helps improve business communication by allowing participants to connect via video. Whether you have a fully remote team or have client dealings from around the world, a video chatting solution is essential for meetings in today’s world.

When choosing a video chat solution for your business or WordPress site, there are multiple things to look for. Plus, the size of your team and your budget also play a key role in picking the right software for your business.

Here are some key factors to look for when choosing a video conferencing solution:

  • Video and Audio Quality – One of the most important things to look for is the reliability and quality of video and audio during meetings.
  • Ease of Use – Another important factor to consider is how easy it is to connect to meetings, schedule meetings, integrate it with a calendar, share call links, and more. The right software should be beginner-friendly and should not have a huge learning curve.
  • Number of Participants Allowed – Many platforms have a limit on how many members can join a video conference. You should look for a solution that allows a maximum number of participants.
  • Video Recording & Additional Features – The right video conference solution should go beyond offering basic features of video calling. For instance, look for video recording options, collaborative features like whiteboards, screen sharing, mobile apps, and more.

That said, let’s look at some of the best video conferencing software you can pick for your business.

1. RingCentral

RingCentral website

RingCentral is the best video conferencing software in the market. The VoIP phone service offers powerful features that let you connect teams and clients via video without any interruption.

You get features like video call scheduling, secure meeting hosting, screen sharing, whiteboard, breakout rooms, meeting recordings, and more. RingCentral supports up to 200 participants in a single meeting and lets you expand the capacity even further with addons.

Other than that, the video conferencing software offers advanced meeting insights, live transcription, AI-powered noise reduction, presentation mode, webinars, and more.

One of the standout features of RingCentral is that it easily integrates with third-party tools like Slack, Microsoft 365, Google Workspace (G Suite), and more. You even get apps for iOS and Android, so your team can attend video calls on the go.

Pros:

  • Powerful video conferencing features
  • Up to 200 meeting participants
  • Seamless integrations
  • Apps for desktop, mobile, and tablet
  • Powerful real-time analytics
  • AI-powered noise reduction
  • Join calls without installing software or creating an account

Cons:

  • Lacks social media integration

Why We Recommend RingCentral: If you’re a small to medium sized business that’s looking for a video conferencing solution, then we highly recommend RingCentral. It is packed with features and makes it very easy to set up video conferencing for your business.

Pricing: RingCentral prices start from $20 per month per user, and you can invite up to 100 participants.

2. Nextiva

Nextiva website

Nextiva is a popular business phone service that offers a video conferencing feature. It is a cloud-based platform that helps businesses of all sizes solve their phone needs.

With Nextiva, you get desktop and mobile apps, so your team members can connect remotely from anywhere. It also provides high-quality video and audio during meetings.

Other features offered by Nextiva include screen sharing, file sharing, whiteboard, live streaming, and webinar support.

Besides that, Nextiva also provides a toll-free number, dedicated apps for different devices, call forwarding, live chat, CRM, call analytics, advanced interactive voice response (IVR), internet FAX, and more.

Note: We use Nextiva at WPBeginner for our business phone service. In our experience, Nextiva is the best small business phone system in the market from both features and pricing points of view.

Pros:

  • Powerful VoIP phone features
  • Unlimited video conferencing
  • Mobile and desktop apps
  • Seamless integration with CRMs
  • Unlimited call and video conference recording
  • Voicemail transcription

Cons:

  • Limits on video calling and video meetings

Why We Recommend Nextiva: We highly recommend Nextiva to small businesses that need an enterprise-level business phone service with a video conferencing feature at affordable prices.

Pricing: Nextiva prices start from $14.95 per user per month.

3. Google Meet

Google Meet

Google Meet is part of the Google Workspace platform that was previously known as G Suite.

It is an excellent solution for small businesses and teams that need a video conferencing solution. You can use a Google account to create a free video conference and invite up to 100 participants for up to 60 minutes at no cost.

The best part about using Google Meet is that you get to use it with other Google products. For instance, it easily integrates with Google Calendar, Sheets, Docs, and more. You can also use a professional business email address and cloud storage.

Google Meet offers high-quality video calls, noise cancellation features, live captions, presentation mode, whiteboard, and secure encrypted calls.

Pros:

  • Invite up to 100 participants for free
  • Simple and easy to use
  • Seamless Google Workspace integration
  • Professional email address
  • Encrypted video calling

Cons:

  • Lacks VoIP business phone features
  • No transcription feature
  • Difficult to integrate with third-party tools outside of Google

Why We Recommend Google Meet: We believe Google Meet is the perfect video conferencing solution for new startups and small teams. It offers a free version that lets you invite up to 100 participants and works smoothly with other Google Workspace apps.

Pricing: Google Meet is a free solution. However, it also offers premium plans starting from $6 per user per month.

4. Zoom

Zoom

Zoom is one of the most popular video conferencing software in the world. You can easily set up an online conference call or meetings, as the software is beginner-friendly to use.

The best part about Zoom is that it supports up to 100 participants and unlimited 1 on 1 meetings in the free plan. However, you’re restricted to only 40 minutes of video conferencing time in the free version.

Besides that, Zoom offers apps for different operating systems and devices. This allows cross platform compatibility and gives flexibility to team members and clients to easily join meetings from any device.

Zoom also offers other features like 2-factor authenticated meetings, screen sharing, whiteboards, live polls, video annotations, and more.

Pros:

  • Easy to use and set up
  • End-to-end call encryption
  • Easily integrates with CRMs and third-party tools
  • Supports up to 100 participants in the free version

Cons:

  • Free plan limited to 40 minutes meeting duration
  • Premium plans can be expensive for small businesses

Why We Recommend Zoom: If you’re a small business or a remote team that’s looking for a cost-effective video conferencing solution, then we highly recommend Zoom. Its free version has all the basic features for video conferencing and supports 100 attendees.

Pricing: Zoom is a free video conferencing software. However, its premium plans start from $149.90 per year per user.

5. Microsoft Teams

Microsoft Teams

Microsoft Teams is another popular video conferencing software and is a great alternative to Google Meet.

It is perfect for enterprises, small businesses, educational institutes, and personal users who are already in the Microsoft ecosystem.

You get all the standard video conferencing software features with Microsoft Teams. For instance, it offers screen sharing, call recording, group chat during video calls, and more.

Other than that, it integrates with Office 365 apps and offers a custom-branded email address with Outlook.

Pros:

  • Supports up to 10,000 members
  • Highly customizable
  • Easily integrates with Microsoft 365 apps
  • Good video conferencing features

Cons:

  • Works best in the Microsoft ecosystem

Why We Recommend Microsoft Teams: If you’re already using Office 365 and other Microsoft products, then we highly recommend Microsoft Teams. It supports up to 10,000 members in a single meeting and offers great features.

Pricing: Microsoft Teams prices start from $4 per month per user and supports up to 300 participants per meeting.

6. GoToMeeting

GoToMeeting

GoToMeeting is the next video conferencing software on our list. It offers great features and is versatile software for businesses of all sizes.

For starters, you get mobile apps for iOS and Android devices. They are very easy to use and allow clients and team members to take video calls from anywhere.

Besides that, the software offers screen sharing, meeting drawing tools, customizable backgrounds, and presenter controls. You also get cloud storage to save recordings and meeting transcription. GoToMeeting easily integrates with other tools like Slack, Outlook, and Salesforce.

Pros:

  • Easy and versatile software
  • Screen sharing and video recording feature
  • Meeting transcription
  • Cloud storage
  • Integrates with other tools

Cons:

  • No free version to try the software

Why We Recommend GoToMeeting: GoToMeeting is great for companies looking for a video conferencing solution that is mobile-friendly. It offers dedicated apps that are beginner-friendly to use.

Pricing: GoToMeeting prices start from $12 per user per month and supports up to 150 participants.

7. Ooma Meetings

Ooma video chat

Ooma Meetings is a popular cloud phone service that offers a video conferencing solution.

It offers HD video calling, call scheduling, a desktop app, conference calls, call analytics and queuing, call recording, and more.

One of the benefits of using Ooma Meetings is that it easily integrates with Google and Microsoft Office 365, Salesforce, and other tools. Another unique feature of Ooma Meetings is that 2 or more people can share their screen at the same time.

Pros:

  • High-quality video conferencing
  • Simultaneous screen sharing
  • Video call recording
  • Voicemail transcription
  • Seamless CRM integration
  • Toll-free number

Cons:

  • Lacks video conferencing collaborative features

Why We Recommend Ooma Meetings: If you require multiple people to present at the same time and share their screens, then Ooma Meetings is the perfect solution.

Pricing: Ooma Meetings is available in the Ooma Office Pro plan, which will cost you $24.95 per month.

8. Skype

Skype

Skype is one of the most popular video chatting software in the industry. The best part is that it is completely free to use.

With dedicated apps for mobile and desktops, Skype is extremely versatile and easy to use. In the free version, you can invite up to 50 participants for a video call.

Skype also offers basic features like call recording and live subtitles, smart messaging, screen sharing, and more. However, it doesn’t offer more collaborative features like other video conferencing software.

Pros:

  • HD video calling
  • Call recording and live subtitles
  • Screen sharing feature
  • Private conversations
  • Dedicated apps for all devices

Cons:

  • Lacks a lot of collaborative features

Why We Recommend Skype: If you are looking for a free solution to connect your team and clients via video, then Skype is an excellent solution.

Pricing: Skype is a free video conferencing software. It also offers premium plans that start from $5 per month.

Which is the Best Video Conferencing Software?

After reviewing and testing multiple video conferencing software, we believe that RingCentral is the best solution for all types of businesses.

It offers powerful features and supports up to 200 participants in a single video call. Plus, it is very easy to use and set up. You get dedicated apps for all devices and other features like AI-powered noise reduction, analytics, and integrations.

As an honorable mention, you can also check out Nextiva. It is a popular business phone service that also offers a video conferencing feature.

On the other hand, if you’re looking for a free option, then Google Meet is perfect. You can invite up to 100 people in the free version for a video call.

We hope this article helped you learn about the best video conferencing software. You may also want to see our list of the best auto dialer software for small business and how to create a free business email address.

If you liked this article, then please subscribe to our YouTube Channel for WordPress video tutorials. You can also find us on Twitter and Facebook.

The post 8 Best Video Conferencing Software (Free and Paid) first appeared on WPBeginner.

6 Best Voice Message Plugins for WordPress

Are you looking to use a voice message plugin in WordPress?

With voice messages, you can communicate with your customers in a more personal way than email and text messages. This can help boost user engagement on your website.

In this article, we have hand-picked the best voice message plugins for WordPress that you can try.

Best voice message plugins for WordPress

Why Use a Voice Message Plugin for WordPress?

Using voice message plugins on your WordPress website can be a great way to provide customer support to your visitors.

For example, if you have an online store, then you can provide support to your customers 24/7 by allowing them to interact with your team over voice messages.

This can help boost engagement as it is a quick and easy way to resolve an issue in your store.

Some users also have difficulty interacting over SMS or emails because these mediums are more time-consuming. However, by using voice messages, you can make interactions fun and engaging for your users.

Moreover, you can also use voice messages to get feedback on your products or collect data to build an email list.

Voice messages can also be highly interactive. Replying to reader comments with an audio message can help you build trust and rapport with your audience.

That being said, here is our list of the best WordPress voice message plugins that can help boost user engagement.

1. Joy of Text

Joy of Text

Joy of Text is the best WordPress voice message plugin that allows you to easily send text and text-to-voice messages to your users.

The plugin allows you to create a default group where you can send voice messages to your subscribers simultaneously.

Moreover, Joy of Text even lets you create a subscription form that users can fill in if they want to be a part of your voice messaging group.

Pros

  • Joy of Text easily integrates with WooCommerce, allowing you to send voice messages to your customers about order placements, payment confirmations, and more.
  • It lets you customize voice messages using tags to include the customers’ names, numbers, and more.
  • You can use extensions offered by the plugin to schedule your messages to be sent at a later time and date.
  • Joy of Text allows you to select language preferences for text-to-voice messages.
  • It lets you receive inbound SMS and MMS messages.

Cons

  • Some of its features can only be unlocked in the premium version or by buying the extensions.
  • You need a Twilio account and number to set up the plugin.

Why we recommend the Joy of Text plugin: We recommend this plugin because its free version has most of the features required to set up voice messaging in WordPress.

2. CometChat

CometChat

CometChat is a premium all-in-one chat plugin that comes with text chat, voice chat, and video chat features for your website.

It even allows you to display your voice, text, or video messages with customers on any WordPress page of your choice. You can easily add it to your site with a no-code widget.

Plus, the plugin is an ideal choice for a business website because it is designed to scale millions of users at a time and uses industry-standard security measures to protect user data.

Pros

  • CometChat offers some amazing features like file sharing, stickers, screen sharing, real-time text messages, real-time translation, group chat, emojis, and more.
  • It also comes with the Smart Replies feature, where AI helps you generate the correct response for a customer query.
  • The plugin also sends you an email or SMS notification every time a user sends a text, voice, or video message to your website.
  • It offers a free trial.

Cons

  • The plugin does not have a free version, and the paid plan can be a bit expensive for some businesses.
  • You need to know some coding to be able to fully customize CometChat.
  • The plugin can feel complex to beginners.

Why we recommend CometChat: Overall, CometChat is an amazing plugin that comes with text, voice, and video chat options. If you have a business website, then this plugin is a great tool because of its comprehensive features.

3. SpeakPipe

SpeakPipe

SpeakPipe is an online service designed for podcasters that allows you to easily receive voice messages from your website visitors.

To set up SpeakPipe, all you need to do is create an account on their website and then connect it to your WordPress website using their free plugin.

Once you’ve done that, your visitors will now be able to easily send you voice messages by simply clicking on the record button.

Pros

  • Visitors don’t need to create an account on SpeakPipe to send voice messages.
  • All the voice messages sent by the visitors are stored in your SpeakPipe account.
  • The tool also sends you an email notification every time a user sends a voice message.
  • It offers a free version.

Cons

  • You cannot send voice messages to your users with SpeakPipe.
  • The free version of the tool comes with only a 90-second duration for recording messages.

Why we recommend using SpeakPipe: SpeakPipe is the best option for podcasters and video hosts who want to gather audience questions.

If you have a podcast, then using SpeakPipe will allow you to interact with your audience using voice messages. You can even play these messages on your podcast while answering user questions, making SpeakPipe a great tool.

4. wpDiscuz + Voice Commenting Addon

wpDiscuz

wpDiscuz is a well-known WordPress comments plugin. It comes with a voice commenting addon that allows your website visitors to leave voice messages in your blog comments section. You can also respond to your readers with your own audio messages.

This can help boost user engagement as it allows users to share their reviews and feedback about your products/services over voice notes.

Other than that, the plugin also comes with ratings and an inline commenting feature that allows users to comment on specific parts of your blog posts.

Pros

  • wpDiscuz allows users to leave voice notes in the comments section using their social media accounts like Facebook, Twitter, and Instagram.
  • It also offers a comments statistics feature that provides you with detailed information about the comments on your website.
  • It comes with a built-in notification system that alerts you every time a comment is posted.
  • The wpDiscuz plugin also lets you moderate comments in WordPress and prevents spam comments on your website.
  • The plugin also allows you to set a time limit for voice notes in the comments section.

Cons

  • You will have to buy the premium voice commenting addon for wpDiscuz.
  • The plugin requires a lot of customization and can be a bit difficult to configure.

Why we recommend wpDiscuz + Voice Commenting addon: If you are looking to add voice messages in the comments section of your website, then wpDiscuz + Voice Commenting addon provides everything you need to set it up.

5. Easy Voice Mail

Easy Voice Mail plugin

Easy Voice Mail is a simple plugin that allows your users to reach you by recording and sending voice messages.

The plugin is super beginner-friendly and can be used to provide customer support, collect data, and get feedback on your products and services.

Moreover, the Easy Voice Mail plugin does not require you or users to fill in a form or register with a third-party service to send voice messages, making it a seamless experience.

Pros

  • The Easy Voice Mail plugin lets you set the voice message duration for visitors and customize a default message that will be shown to them.
  • All the voice messages that you receive are stored on your WordPress site.
  • It sends you an email notification every time a user submits a voice message on your website.

Cons

  • The plugin does not offer any spam protection features.
  • Easy Voice Mail has limited features.
  • There is no mobile app for the plugin.

Why we recommend Easy Voice Mail: We recommend using this plugin because it is super beginner-friendly. If you are new to WordPress or are on a budget, then Easy Voice Mail could be a good solution for you.

6. Google Voice

Google Voice

Google Voice is an amazing tool created by Google that can connect with your WordPress site and allow people to send you voice messages.

To set up Google Voice on your website, all you have to do is create a Google Voice widget using your Google account and then paste the code into any part of your website.

With this tool, you can also send and receive text messages or make voice calls to your users, making it a great choice for customer support.

Pros

  • You can integrate this tool with Google Assistant to control the tools’ features, like making calls or sending text messages.
  • You can make international voice calls with Google Voice.
  • With Google Voice, You can also send your own voice messages to users.

Cons

  • Google Voice is not available in all countries.
  • Google Voice stores all calls and text messages on its servers, which can be a privacy concern for some users.
  • It has limited features compared to some plugins on this list.

Why we recommend Google Voice: If you are looking for a tool that allows you to send and receive voice messages as well as phone calls and SMS, then Google Voice could be a great option.

Bonus: Nextiva

Nextiva website

Nextiva is the best VoIP and virtual business phone service on the market. It is a cloud-based tool that comes with features like video conferencing, team messaging, CRM integration, call center tools, and more.

If you want to skip back-and-forth voice messaging with your customers and chat with them over phone calls instead, then Nextiva is the best solution.

It is the best alternative to voice message plugins and allows you to add phone call functionality to your website, record or forward calls, use voice mail transcription, and more.

Pros

  • Nextiva offers an IVR system that allows businesses to create automated menus to route callers to the appropriate department or person.
  • With Nextiva, you can use the queuing system to enable customers to wait over the phone until a team member is available.
  • Nextiva also comes with unlimited free domestic calls, advanced call routing, voicemail to email and text, SMS messages, auto attendant, and online faxing.
  • It offers different call analytics reports that can help businesses track their call volume, customer satisfaction, and other important metrics.
  • It offers toll-free numbers, free number porting, and other call management features, including caller ID, custom greetings, and more.

Cons

  • Nextiva can be expensive for some businesses.

Why we recommend using Nextiva: Nextiva is the best cloud phone system for remote teams. If you want to skip voice messaging and allow customers to call you directly, then Nextiva is your best option.

This is because it is cloud-based and has all the features you will need for setting up phone calls, text messaging, video conferencing, and more.

What Is the Best Voice Message Plugin for WordPress?

In our expert opinion, we believe that Joy of Text is the best WordPress voice messaging plugin on the market because it’s free, lets you easily send text and voice messages, integrates with WooCommerce, and even lets you create a group for your subscribers.

However, if you want users to be able to send you voice messages, then you might prefer to use the Easy Voice Mail, wpDiscuz + voice commenting addon, or CometChat plugins.

Similarly, if you run a podcast, then you can also use SpeakPipe to receive voice messages from your users.

Frequently Asked Questions About WordPress Voice Message Plugins

If you have any questions about using voice message plugins in WordPress, then we will answer them in this section.

What is a WordPress voice message plugin?

A voice message plugin allows you and your visitors to leave voice messages on your WordPress site. This lets you open a channel of communication with your customers and chat with them using voice notes.

Using voice message plugins can help boost user engagement on your website by building trust among customers and making them feel a part of your community.

What can you use a voice message plugin for?

You can use voice message plugins to receive feedback for your products or services from customers. You can also collect data from users for a survey or to build your email list.

Moreover, you can also use voice message plugins to provide customer support to your users by opening a channel of communication with them.

How do I choose the right voice message plugin for my website?

Choosing the right voice message plugin for your website depends on your needs.

For example, if you are a podcaster, then SpeakPipe is the ideal choice since it’s designed for podcasting. If you own a small business, then you should consider using Joy of Text or CometChat.

Similarly, if you have a WordPress blog and are looking to increase engagement in the comments section, then you can opt for wpDiscuz + voice commenting addon.

Best WordPress Guides for Business Communication

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5 Best Cheap VoIP Phone Services Compared (2023)

Are you looking for the best and cheapest VoIP phone services?

VoIP (Voice over Internet Protocol) phone services are helpful for team and customer communication. Sometimes, these services add an extra cost to your budget, and looking for a cheaper option is the way to go.

However, when considering a cheap VoIP phone platform, you may wonder if the quality and features are up to par. And you might be concerned if you’ll be paying for a service that will actually add value to your business workflow.

In this article, we will share some of the best cheap VoIP services that you can use for your small business.

Best Cheap VoIP Phone Services Compared

What Is VoIP?

Making business phone calls without a landline connection is the technology commonly known as VoIP or Voice over Internet Protocol.

It’s common among many small and big businesses to use VoIP phone services for their professional communication. You can have a live voice call or send a scheduled message to your teammates, clients, or any of your connections with an internet facility.

But again, what is VoIP, and how does VoIP work?

VoIP is a technology that uses an internet connection to allow you to make phone calls. These are like regular phone calls, but you will not be using a phone connection.

VoIP phone service setup

You can also connect using video calls and group calls. Moreover, you can send voice messages and video messages based on the VoIP service you are using for communication.

Choosing a VoIP phone service provider is easy as there are several options available. However, finding a cheap yet reliable VoIP phone service to set up your business communication can be tricky.

Without further delay, let’s look at our expert pick for the best cheap VoIP phone services.

1. Nextiva

Nextiva

Nextiva is one of the best VoIP phone services on the market. They offer unlimited voice calls and internet fax facilities.

You can access the business phone from your desktop or mobile, making you available to your clients from anywhere.

Moreover, Nextiva provides local and toll-free numbers that can give your business a professional look from the start.

And in case you want help setting Nextiva up, there’s a team of customer support professionals available 24/7, even with the basic VoIP phone services plan.

Additionally, Nextiva integrates with popular email marketing, CRM, and other software. The service also tracks your calls in real-time, giving you the data and reports you need to improve your communication.

Pros of Nextiva VoIP Phone Service

  • Cloud-based phone service
  • Privacy fence with encryption
  • Built-in app for desktops and smartphones
  • Scalable as your business grows
  • Virtual assistant, auto attendant, and voicemail options

Cons of Nextiva VoIP Phone Service

  • Requires a powerful internet connection
  • The mobile app doesn’t include major management features

Why do we recommend Nextiva?

Nextiva is our top recommended VoIP phone service. They offer a complete and reliable phone system for any business size and niche. Nextiva provides HD call quality at an affordable price, making them a top choice for small businesses.

Price: Starts at $17.95 per user/month.

2. Ooma Office Phone

Ooma VoIP phone service

Ooma Office Phone is an affordable VoIP phone service for small businesses. Their service is built for online communication between team members and customers.

The phone service has dozens of features to improve your workflow. Ooma has solutions for different business niches, including dental, real estate, hospitality, insurance, and more.

Some of their most notable features include a virtual receptionist that makes your business look professional on every incoming call. They also let users select an extension to connect with your different teams automatically.

The setup and installation are easy for beginners. If you need help, then Ooma has tons of resources like their business blog, podcast, webinars, FAQs, and more.

Ooma has a call-blocking service to prevent unwanted calls. Moreover, the call recording feature allows you to build an archive of your conversations for learning and other purposes.

Pros of Ooma VoIP Service

  • Unlimited calling in the US, Canada, Mexico, and Puerto Rico
  • Free number transfer
  • Voicemail transcription, call transfer, and call forwarding
  • Complete call logs
  • Mobile app for both iOS and Android

Cons of Ooma VoIP Service

  • Call quality issues
  • Fewer integrations with other services

Why Do We Recommend Ooma?

We recommend Ooma because they have been consistent in their service as a cheap VoIP phone solution for small businesses. Among other phone solutions, Ooma has no hidden charges and offers multiple plans that let you scale when your business grows.

Price: Starts at $19.95 per month/user.

3. Phone.com

Phone.com VoIP phone service

Phone.com is another cheap VoIP phone service for small businesses. They offer voice calls, video calls, text messaging, fax, and conference call features.

The phone service comes with speed test software to ensure the high quality of your calls. It checks for upload and download speeds, jitters, and pings.

Phone.com also includes a premium AI-powered Answer Bot service. This saves you time by checking for spam calls and routing your calls to the right team member every time.

Phone.com can offer local numbers, vanity numbers, and international numbers. You can use the service from anywhere using the desktop or mobile app with a good internet connection.

Pros of Phone.com VoIP Service

  • Video conferencing with up to 100 users
  • Free conference calls are included in all plans
  • Mobile and desktop app
  • Virtual background templates for video calls
  • Call blocking, call forwarding, and call logs

Cons of Phone.com VoIP Service

  • The basic plan doesn’t include unlimited call time
  • Some common features like call analytics and call recording are only available for their Pro plan users

Why Do We Recommend Phone.com?

We recommend Phone.com because their service comes with a built-in speed test that helps improve your communication. Moreover, the VoIP phone service is more affordable when you pay them upfront for the full year.

Price: Starts at $14.99 per user/month.

4. RingCentral

RingCentral VoIP phone service

RingCentral is a popular VoIP phone service for small to large-scale businesses. They offer several communication tools that let you make voice calls, video calls, and conference calls. You are also able to send text messages and faxes.

Their AI tools make your communication more powerful with personalized bot responses. These AI tools can handle routine tasks, route calls, and even provide basic information to callers.

And you can always use the analytics and call logs to monitor the performance of your communication with customers.

RingCentral also comes with team messaging and collaboration tools. They have an inside platform where your team can communicate in real time, share files, and collaborate on projects.

Pros of RingCentral VoIP Service:

  • Voice, video, messaging, and collaboration tools
  • Excellent customer support
  • Local, toll-free, and international numbers
  • Personalized outgoing calls with a customizable caller ID
  • Robust security measures

Cons of RingCentral VoIP Service:

  • Higher costs when you compare it with top VoIP services like Nextiva
  • The learning curve for beginners to set up the phone service

Why Do We Recommend RingCentral?

We recommend RingCentral for their powerful AI tools that can boost your sales and revenue. The service is designed for businesses looking for a powerful VoIP solution with communication and collaboration tools.

Price: Starts at $30 per user/month.

5. Grasshopper

Grasshopper

Grasshopper is a cheap VoIP phone service built for small businesses. They provide all the basic features like voice calls and text messaging for your communication with your team and clients.

The service comes with call management features on their desktop and mobile app. You can block spam calls, route calls to team members, and check your call logs.

Grasshopper is made with simplicity and flexibility in mind. They are not bloated with features yet give you the right tools to communicate easily.

Pros of Grasshopper VoIP Service:

  • Quick and intuitive setup
  • Virtual phone receptionist
  • Mobile and desktop apps
  • Call tracking, call forwarding, and other management tools
  • Dedicated business numbers, local numbers, and toll-free numbers

Cons of Grasshopper VoIP Service:

  • Not available globally (limited to the US and Canada)
  • You need to get the Pro plan for common features like call analytics

Why Do We Recommend Grasshopper?

We recommend Grasshopper for their simplicity and budget-friendly pricing, making them a good choice for small businesses. Though the basic plan has limited features, it’s affordable for your initial days. You can also select the annual payment plan and get more discounts on the VoIP service.

Price: Starts at $17 per month/user.

Which Is the Best Cheap VoIP Phone Service?

Nextiva is the best cheap VoIP service. They give you all the necessary features and are affordable for small businesses to set up a communication system.

Ooma and Phone.com are also budget-friendly VoIP services for business communication.

Ooma comes with a virtual receptionist to answer your calls and route calls to the right extensions. They can make your small business presentable to all your callers.

Phone.com has an AI Answer Bot service that checks for spam calls and saves your time by transferring real clients to your team.

We hope this article has helped you find the best cheap VoIP service for small businesses. You may also want to check out our other WordPress guides that can help improve your communication.

Best WordPress Guides to Improve Business Communication

If you liked this article, then please subscribe to our YouTube Channel for WordPress video tutorials. You can also find us on Twitter and Facebook.

The post 5 Best Cheap VoIP Phone Services Compared (2023) first appeared on WPBeginner.

How to Make a Travel Business Site in WordPress (Step by Step)

Do you want to make a travel business site in WordPress?

A travel business site lets you advertise your tour packages, take bookings directly, and communicate with your users. This will allow you to reach more customers, generate more leads and sales, and even improve customer service.

In this article, we will show you how to make a travel business site in WordPress, step by step.

Make a Travel Business Site in WordPress

Which Is the Best Website Builder to Make a Travel Business Site?

In our expert opinion, WordPress is the best website builder to make a travel business site. It is used by over 43% of the websites on the internet and is super reliable, secure, easy to use, and scalable.

WordPress is used by many different kinds of businesses to sell their services or products, and you can easily set up a travel company using a travel booking plugin.

However, you should know that there are two types of WordPress on the market.

WordPress.com is a blog hosting platform, whereas WordPress.org is an open-source, self-hosted software. For more detailed information, you may want to see our comparison between WordPress.com and WordPress.org.

For a travel company, we recommend using WordPress.org because it is completely free, gives you full control over your website, and can easily integrate with any third-party travel plugins.

For more details, you may want to see our complete WordPress review.

That being said, let’s see how to easily make a travel business site in WordPress, step by step. Here is a quick overview of the steps we will cover:

Step 1: Choose a Domain Name and Hosting Plan

To create a WordPress site, you will first need to get a domain name and web hosting.

A domain name is the name of your website on the internet. This is what customers will have to type to visit your site, like www.tourism.com or www.traveladventures.com.

Web hosting is where your website lives on the internet. To choose the perfect hosting plan for your travel business, you may want to see our list of the best WordPress hosting services.

You will notice that even though WordPress.org is free, the domain name and web hosting are where your costs will add up. The average cost for a domain name is $14.99/year, while hosting costs start from $7.99/month.

This can be a bit expensive if you are just starting out and have a shoestring budget.

Thankfully, Bluehost is offering a HUGE discount to WPBeginner readers along with a free domain name and an SSL certificate.

Bluehost is a WordPress-recommended hosting service and one of the best in the business.

To get a discount on Bluehost, just click on the button below.

This will take you to the Bluehost website, where you have to click the ‘Get Started Now’ button.

Bluehost website

You will now be taken to the Bluehost Pricing page, where you can select a hosting plan according to your travel business site needs.

We recommend opting for the Basic or Choice Plus plan, as they are the most popular web hosting plans among our readers.

Upon making your choice, simply click the ‘Select’ button under a plan.

Bluehost Pricing page

This will direct you to a new page where you have to pick a domain name for your travel business site.

We recommend choosing a name related to your business that is easy to pronounce, spell, and remember.

The easiest option would be to choose the name of your existing travel business. However, keep in mind that this domain name may already be taken by some other website.

In that case, you can try adding some extra keywords or use your location to make your domain name stand out. For more ideas, you may want to see our beginner’s guide on how to choose the best domain name.

If you are just starting your travel business and do not have a name for it yet, then you can also try WPBeginner’s Free Business Name Generator to come up with an interesting name for your company.

After choosing a name, just click on the ‘Next’ button to continue.

Type the travel business site domain name

This will take you to the next step, where you will be asked to provide your account information, business email address, name, country, phone number, and more.

Once you have provided those details, you will also see optional extras that you can buy.

We generally don’t recommend buying these extras straight away, as you can always add them later if your business needs them.

Bluehost package extras

After that, type in your payment information to complete the purchase.

Once you have done that, you will receive a confirmation email with details to log in to your Bluehost dashboard. This will be your control panel where you will manage your travel business site.

Now, it’s time for you to install WordPress.

Step 2: Create a New WordPress Website

If you signed up for Bluehost using our link above, then Bluehost will automatically install WordPress on your domain name for you.

However, if you want to create a different WordPress site for your travel business, then you can do that by clicking on the ‘My Sites’ tab in the Bluehost dashboard.

Once you have done that, click the ‘Add Site’ button and select the ‘Create New Site’ option.

Creating a new WordPress website with Bluehost

This will open the Bluehost wizard on the screen, which will walk you through the whole setup process.

You can start by adding a title and an optional tagline for your website. After that, just click the ‘Next’ button to continue.

Adding a site title and tagline to WordPress

You will now be asked to choose a domain name and path for your travel business. If you already have a domain name, then you can select it from the dropdown menu under the ‘Domain’ option.

However, if you still haven’t purchased the domain, then you can do that by visiting the ‘Domains’ page on the Bluehost dashboard.

Once you have chosen a domain, leave the directory path blank and let Bluehost fill it in for you.

Selecting a domain name for an automotive parts website

Now, the setup wizard will show you a list of optional WordPress plugins that you may want to install on your website, like WPForms and OptinMonster.

Most of these tools are must-have WordPress plugins that will help you improve your overall site quality. To install any of these plugins, just check the box next to its name.

After that, click the ‘Next’ button once again to set up your travel business site.

You will now see a ‘WordPress installed successfully’ message with information about your new website on the screen. From here, click the ‘Log into WordPress’ button to access your admin dashboard.

If you want, you can also log in to your WordPress dashboard by going to yoursite.com/wp-admin/ in your web browser.

Log into WordPress

Note: If you have selected different web hosting for your travel business site, like WP Engine, HostGator, SiteGround, or Hostinger, then you may want to see our complete guide on how to install WordPress for instructions.

Step 3: Choose a Theme for Your Travel Business

WordPress themes are professionally designed templates that control how your website looks on the front end.

Upon visiting your newly installed WordPress site, you will notice that it currently has the default theme activated, which will look like this:

An example of a default WordPress theme

If you want to make your travel business successful, get more leads, and impress your customers, then you should replace the default theme with one that matches your niche.

You can install any of the popular WordPress themes on your site and then customize them according to your liking.

You can also use themes that were specifically designed with the traveling niche in mind. For details, you may want to see our list of the best WordPress themes for travel blogs.

Astra Travel Blog Theme

However, if you want to easily customize your travel business site in just a few clicks, then we recommend using SeedProd.

It is the best WordPress page builder on the market that allows you to create landing pages and even an entire theme without using any code.

It also comes with travel-related templates and advanced blocks that will let you set up your travel business site in just a few minutes.

SeedProd

First, you need to install and activate the SeedProd plugin. For detailed instructions, see our step-by-step guide on how to install a WordPress plugin.

Upon activation, visit the SeedProd » Theme Builder page from the WordPress dashboard and click on the ‘Theme Template Kits’ button.

Click the Theme Template Kit button to create a theme

This will take you to a new screen where you will see a list of premade templates that you can use on your website.

When you find the ‘Travel Theme’ or ‘Travel Blog’ template, click on it to launch it in the drag-and-drop builder.

Choose SeedProd's travel template

SeedProd will now create all the page templates that you will need for your travel business and launch the home page in the page builder.

Here, you can drag and drop any block from the left column into the page preview. For detailed instructions, see our beginner’s guide on how to create a custom theme in WordPress.

Once you are done, don’t forget to click the ‘Save’ button at the top.

Edit SeedProd's travel theme

If you want to use another travel-specific theme on your website, then you may want to see our tutorial on how to install a WordPress theme.

Once you have activated your theme, just visit the Appearance » Customize page from the WordPress admin sidebar. Here, you can change the theme’s appearance in the customizer.

Travel theme in the customizer

If you are using a block-based theme, then you will have to visit the Appearance » Editor page from the WordPress dashboard.

This will open the full site editor, where you can drag and drop the blocks from the left column to customize your travel business site.

Once you are done, don’t forget to click the ‘Save’ button to store your settings.

Travel business site in full site editor

Step 4: Create a Home Page and Navigation Menu

WordPress uses two content types by default, which are posts and pages.

Pages can be used for home page, a Contact Us page, or an About Us page. On the other hand, posts are used to create articles and blog posts for your website.

These posts are then displayed in reverse chronological order on your website’s home page.

Travel business site home page

To further promote your travel business, it is a good idea to start a travel blog on your website. This will help improve your search engine rankings and gain more customers.

For detailed instructions, you can see our beginner’s guide on how to start a travel blog in WordPress.

However, even if you plan to write blog posts, we recommend creating a different page for your articles and not displaying them on the home page.

Instead, you can design a custom home page for your website that represents your travel business in a visually pleasing way.

For details, see our tutorial on how to create a custom home page in WordPress.

Once you have finished designing your homepage, you need to visit the Settings » Reading page in your WordPress dashboard and choose the ‘A static page’ option in the ‘Your homepage displays’ section.

Next, open the ‘Homepage’ dropdown and choose the page you want to use.

Choose a static home page

If you want to create a separate page for travel blogging, then you can see our tutorial on how to create a separate blog page. Finally, click the ‘Save Changes’ button to store your settings.

Upon adding different posts and pages to your travel business site, you will also need to add a navigation menu at the top.

Navigation menu on your travel business site

This navigation menu will show an organized structure of your site and help your visitors navigate through it.

To create a navigation menu for your WordPress site, please see our step-by-step guide on how to add a navigation menu in WordPress.

Step 5: Create Image Galleries for Your Travel Business

Showing image galleries is extremely important for travel business sites.

This is because these galleries can show high-quality images of stunning scenery, exciting activities, and comfortable accommodations that can help inspire potential travelers and convince them to book a trip with you.

Plus, these image galleries can also be used to promote specific travel packages, tell a story about your adventure travel company, increase brand awareness, and much more.

To create image galleries in WordPress, we recommend using Envira Gallery. It is the best WordPress gallery plugin on the market that comes with amazing features like lightboxes, tags, watermarks, and more.

First, you need to install and activate the Envira Gallery plugin. For detailed instructions, see our beginner’s guide on how to install a WordPress plugin.

Upon activation, visit the Envira Gallery » Settings page and enter your license key. You can find this information in the Envira Gallery account area.

Add the Envira Gallery license key

Next, head to the Envira Gallery » Add New page from the WordPress dashboard. Here, click the ‘Select Files from Your Computer’ button to upload images from the computer.

If you want to add images from the media library, then click the ‘Select Files from Other Sources’ button.

Add travel trip gallery

Once you have uploaded the images for your travel package, scroll down to the ‘Currently in Your Gallery’ section.

Here, click the pencil icon on top of each image to open the ‘Edit Metadata’ prompt.

Edit gallery images

Once that prompt appears on the screen, you can add titles, descriptions, tags, and alt text to your images.

Next, click the ‘Save Metadata’ button to store your settings.

edit metadata prompt for the trip package image

After that, you can further configure other gallery settings according to your liking. For detailed instructions, you may want to see our beginner’s guide on how to create an image gallery in WordPress.

Finally, click the ‘Publish’ button at the top to store your settings.

Now, visit the WordPress page/post where you want to add the image gallery for the travel package.

Here, you need to click the ‘Add Block’ (+) button in the top left corner of the screen to open the block menu. Next, add the Envira Gallery block to the page/post.

After that, just choose the image gallery that you created for the travel package from the dropdown menu inside the block.

Add envira gallery block

Finally, go ahead and click the ‘Publish’ or ‘Update’ button to store your settings.

You can now go ahead and add multiple image galleries to show your travel packages, different destinations, and much more on your WordPress travel business site.

Step 6: Install and Set Up the WP Travel Engine Plugin

By default, WordPress does not come with any built-in functionality for travel businesses. That is why you’ll need to use a third-party plugin like WP Travel Engine to set up trips and bookings on your site.

WP Travel Engine is a popular free WordPress plugin that allows you to create an SEO-friendly travel booking site in minutes.

Note: There is also a premium version of WP Travel Engine. This plugin will give you access to an advanced itinerary builder, upsell features, and more. However, we will be using the free plugin for this tutorial.

First, you need to install and activate the WP Travel Engine plugin. For detailed instructions, see our beginner’s guide on how to install a WordPress plugin.

Upon activation, the plugin will launch a setup wizard on your screen where you have to click the ‘Let’s Get Started’ button.

Click the Let's Get Started button

You will now be taken to the ‘Currency Setting’ step, where you have to choose your website’s base currency, its symbol, and a thousand separator.

After that, click the ‘Continue’ button to move on.

Configure currency settings in WP Travel Engine

In the next step, you need to configure the email settings. Here, type the email address where you want to receive notifications when a user books a trip next to the ‘Sales Notification Emails’ option.

If you don’t want to receive any notifications, simply toggle the switch at the top.

Configure email settings

After that, toggle the ‘Enable Enquiry Email’ option if you want to be able to send emails to customers who book a trip using your website.

Next, type the email address that will be used to send emails to customers next to the ‘From Email’ option and click the ‘Continue’ button.

Enable email enquiry

Expert Tip: Emails sent directly from WordPress can sometimes end up in the spam folder. That’s why we recommend using a service like WP Mail SMTP to improve email deliverability. For more details, you can see our guide on how to fix the WordPress not sending emails issue.

You will now be taken to the ‘Page Settings’ step, where you have to choose different pages for the checkout, terms and conditions, booking confirmation, and other pages.

Here, you can select any of the pages that you have already published on your website or choose a page created by the plugin.

For example, if you have an existing checkout page, then you can select that page from the dropdown menu. If you don’t have one, then you can leave the setting as it is, and the plugin will create a custom page for you.

Once you are done, click the ‘Continue’ button.

Configure page settings

In the ‘Payment Gateway Setting’ step, you have to toggle on the switches for the ‘Book Now Pay Later’ option and the ‘PayPal’ option.

After that, add your PayPal email ID into the ‘PayPal Email/ID’ field.

These payment gateways will then be added to your travel business site. Next, click the ‘Continue’ button to move on.

Configure payment gateways

You have now successfully configured the WP Travel Engine plugin.

In the last step, just click the ‘Go to dashboard’ button to exit the setup wizard.

Go back to the dashboard

Step 7: Create a Travel Package for Your Business

Upon configuring the plugin, it is now time to create a travel package for your website. To do this, just visit the Trips » Add New page from the WordPress admin dashboard.

This will open the block editor, where you can start by adding a title and details for your travel package. You can also click the ‘Add Block’ (+) button in the top left to add an Image, Heading, or Quote block.

You can also add the image gallery that you created for the travel package by dragging and dropping the ‘Envira Gallery’ block from the block menu.

Add title for the trip package

Once you have done that, expand the ‘Destinations’ tab in the block panel on the right and click the ‘Add New Destinations’ link.

Here, you can add the name of the country or city for the travel package you are offering. This feature will help you organize your travel packages by different destinations.

It will also help your users if you plan to offer multiple packages for the same destination.

Add destination for the trip

Next, expand the ‘Activities’ tab and click the ‘Add New Activities’ link. Here, you can add all the activities that you will offer your clients on this trip, like snorkeling, hiking, scuba diving, visiting heritage areas, and more.

This option can also help you further categorize your trip. For example, if a user who does not have a specific destination in mind but likes hiking types this keyword into the search box, they will be shown all the travel packages that have hiking listed as one of the activities.

After that, you can also add a featured image, trip type (adventure, leisure vacation, business trip), and tags for your package from the block panel.

Add trip activities

Now, it’s time for you to configure the trip settings. For this, scroll down to the ‘WP Travel Engine – Trip Settings’ section.

Here, you can type in the trip code and the day and night duration of the trip.

Add trip duration

You can also enable a cut time for the travel package. This means that users won’t be able to book this trip after a specified date.

Then, you can also set a minimum and maximum age for the trip and the minimum or maximum number of participants for the trip.

Once you are done, don’t forget to click the ‘Save & Continue’ button to store your settings.

Enable cut time for trip

This will take you to the ‘Date and Price’ tab, where you have to click the ‘Add A New Package’ button.

Next, you will have to add a package name and click the ‘Edit Pricing and Dates’ link.

Edit pricing and dates

This will open a prompt on the screen where you can expand the ‘Adult’ tab and then type the price for the trip. You can set the price for per person or per group.

After that, you can set a price range for children and click the ‘Save and Close’ button once you are done.

Next, click the ‘Continue’ button to move on.

Add trip pricing

This will take you to the ‘Overview’ section, where you can add a title and description for your trip.

You can even add trip highlights like a snorkeling adventure under the ‘Trip Highlights’ section. After that, click the ‘Save & Continue’ button.

Add description for the trip

You will now be taken to the ‘Itinerary’ section, where you can start by adding a title.

Next, add a title for the day 1 itinerary and write all the activities that will be part of the first day of the trip. To add multiple days for the trip, you will have to click the ‘Add Itinerary’ button.

Once you are done, click the ‘Save & Continue’ button.

Add itenirary

In the ‘Includes/Excludes’ section, you will have to add a section for all the things that are included in the trip price, like the hotel booking, breakfast, and more.

Similarly, you will also have to add a section for all the things that are excluded from the trip pricing, like snorkeling fees, dinner, and more.

Upon doing that, click the ‘Save & Continue’ button.

Configure inlcudes excludes section

You will now be taken to the ‘Trip Info’ section, where you have to add a title and then choose trip facts that may not have been added before from the dropdown menu.

For example, if you want to talk about the hotel that your clients will be staying in, then you can select the ‘Accommodation’ option and click the ‘Add Fact’ button.

After that, you can simply add the hotel’s name and link next to the ‘Accommodation’ option.

You can also add other details for the trip, like admission fees, arrival city, best season, payment methods info, hotel transfer, WiFi, meals, and more.

Once you are done, click the ‘Save & Continue’ button.

Add trip facts

You will now be taken to the ‘Gallery’ section, where you can toggle the ‘Enable Image Gallery’ switch if you haven’t already added a gallery with Envira.

You can then add images, and the gallery will automatically be created for you. You can even add a video gallery for the package by toggling the ‘Enable Video Gallery’ switch.

Next, you are able to add a YouTube or Vimeo video to your package. Upon doing that, click the ‘Save & Continue’ button to move on.

Enable the image and video gallery

This will take you to the ‘Map’ section, where you can add a title, map image, and an iframe code for the hotel where your clients will be staying or for the general trip location.

Then, click the ‘Save & Continue’ button.

Add a map

In the FAQs section, you can click on the ‘Add FAQs’ button and add questions that are frequently asked by your users. This will help answer customer queries and even improve your search engine rankings.

Upon adding the FAQs, simply click the ‘Save & Continue’ button.

Add FAQs for the trip

Now, scroll back to the top and click the ‘Publish’ button to make your trip package live. After that, you can visit your WordPress website to view the package in action.

You can now create more packages for your travel business site by repeating the process.

Trip package preview

Step 8: Add a Contact Form to Your Travel Business Site

Once you have created multiple travel packages that you plan to sell on your website, it is a good idea to also add a contact form.

This form will allow customers to reach out to you if they have any questions, which can help improve customer satisfaction. Plus, it can even help you build an email list by allowing you to collect customer information.

We recommend using WPForms to add a contact form to your website.

It is the best WordPress contact form plugin on the market that comes with 1000+ premade form templates, a drag-and-drop builder, protection from spam entries, and more.

WPForms

First, you need to install and activate the WPForms plugin. For detailed instructions, see our tutorial on how to install a WordPress plugin.

After that, all you have to do is use the WPForms ‘Simple Contact Form’ template and then add it to any page or post using the WPForms block.

For detailed instructions, see our tutorial on how to create a contact form in WordPress.

Add the WPForms block

Other than a contact form, we also recommend using a professional phone service on your travel site to make it easier for users to reach out to you or make bookings over the phone. This can lead to more conversions.

You can easily add a phone service for your travel business using Nextiva.

It is the best business phone service for small businesses that is super easy to use, offers an easy setup, has a lot of features, and has reasonable pricing.

Nextiva website

Plus, Nextiva also comes with other features like online faxing, live chat, online surveys, CRM, call analytics, and more.

For details, see our tutorial on how to set up an auto-attendant phone system for your website.

Step 9: Add Customer Reviews on Your Website

Another way to build trust among potential customers and increase conversions is to add customer reviews to your travel business site.

If you already have reviews for your trip packages on Yelp, Facebook, or Google, then you can easily add them to your website using the Smash Balloon Reviews Feed Pro plugin.

It is the best WordPress customer reviews plugin on the market that lets you add reviews to your website in a visually pleasing layout.

Car part reviews, displayed using Smash Balloon

For more detailed instructions, see our tutorial on how to show Google, Facebook, and Yelp reviews in WordPress.

Step 10: Use AIOSEO to Improve Search Engine Rankings

Once you have finished making your travel business site, it is important to focus on its search engine optimization (SEO).

This can help you rank higher and get more traffic to your website. In turn, this can lead to more conversions and interest in your travel business.

We recommend using All in One SEO (AIOSEO) to optimize your WordPress site.

The All in One SEO (AIOSEO) search engine optimization plugin

AIOSEO comes with an amazing setup wizard that automatically helps you choose the best SEO settings for your business. Plus, it offers features like an on-page SEO checklist, XML sitemaps, a broken link checker, a schema generator, and more.

You can also add FAQs and their schema, track individual keyword results, do image SEO, use a social media assistant, and use the link assistant feature to further optimize your website.

For more details, you may want to see our complete WordPress SEO guide.

Bonus Tools to Boost Conversions on Your Travel Business Site

By now, you should have a functional travel business site up and running. Here are some plugins that you can install to improve your business and get more conversions:

We hope this article helped you learn how to make a travel business site in WordPress. You may also want to see our beginner’s guide on how to determine the ideal size of a web server for your website and our top picks for the must-have WordPress plugins to grow your business website.

If you liked this article, then please subscribe to our YouTube Channel for WordPress video tutorials. You can also find us on Twitter and Facebook.

The post How to Make a Travel Business Site in WordPress (Step by Step) first appeared on WPBeginner.

9 Best SMS Marketing Plugins for WordPress (Expert Pick for 2023)

Are you looking for an SMS marketing plugin for your WordPress website?

SMS marketing plugins are tools that will help you promote your products or services through text messages to users. They can increase sales and bring more traffic to your WordPress website.

In this article, we have hand-picked some of the best SMS marketing plugins for WordPress.

Best SMS marketing plugins for WordPress

Why Use SMS Marketing Plugins on Your WordPress Website?

SMS marketing plugins allow you to send SMS updates, promotions, and other messages to customers or subscribers on your WordPress website.

By using SMS marketing plugins, you can send personalized SMS messages to users to increase user engagement, drive traffic, and boost sales on your site.

This can be highly effective for bringing back existing customers to your website or online store by reaching out and keeping them informed about promotions, sales, or events.

WordPress SMS marketing plugins are also typically super easy to use and cost-effective compared to other marketing channels.

Plus, open rates for SMS messages are significantly higher than email marketing. This means you are more likely to capture your audience’s attention and encourage them to take action.

That being said, let’s look at some of the best WordPress SMS marketing plugins that can help you promote the products and services offered on your WordPress website.

1. OptinMonster

OptinMonster website

OptinMonster is the best conversion optimization and lead generation software that comes with several marketing tools to help you turn website visitors into subscribers and customers.

It also allows you to create SMS campaigns by integrating with popular SMS marketing software like Brevo (formerly Sendinblue), Drip, and HubSpot.

The plugin comes with over 50 pre-built templates and a drag-and-drop builder, making it super easy to create engaging and attractive SMS messages for marketing campaigns.

Optinmonster drag and drop builder

Once you have done that, you can easily connect OptinMonster with an SMS marketing platform to send text messages to your users.

First, you will need to head over to the OptinMonster » Integrations page from the WordPress admin sidebar. Then, just click the ‘Connect’ button under the SMS marketing platform option of your choice.

Next, add your account name and API key to connect the platform with the plugin. After that, you will be able to launch your SMS campaign and send messages to your users.

Provide API key

Pros

  • Its user interface is super easy to navigate as it comes with a drag-and-drop builder.
  • OptinMonster allows you to create automated text messages triggered by specific actions like user behavior, demographics, or location.
  • It creates analytics reports to help you measure the effectiveness of your campaigns.
  • The tool makes it super easy to A/B test your SMS marketing campaigns and optimize your results.
  • With OptinMonster, you can also send personalized text messages using HTML elements.
  • It also offers other features like geolocation targeting, exit intent technology, an inactivity sensor, campaign scheduling, and more.

Cons

  • It’s a paid tool and doesn’t offer a free version.

Why we recommend OptinMonster: Overall, OptinMonster is the best SMS marketing tool for WordPress as it easily integrates with popular SMS marketing services, has 50+ pre-built templates, offers analytics and campaign scheduling, sends automated text messages, and more.

Plus, you can also use OptinMonster to create popups, floating bars, Yes/No forms, and spin-the-wheel popups, making it the ultimate choice for your WordPress site.

2. Nextiva

Nextiva website

Nextiva is a well-known communication platform that offers a CRM (customer relationship manager), VOIP phone call, fax service, team messaging, video conferencing, and more.

It is the best call center software on the market and even offers built-in help desk software for customer support.

With Nextiva, you can easily launch an SMS marketing campaign for your website because the tool allows you to send text messages to large groups of people at once.

You can integrate it with your website using the NextivaONE plugin. Then, you can manage all your text messages, voice calls, call routing, and more in a central space.

Pros

  • It is a cloud-based tool, which makes it ideal for remote teams.
  • Nextiva can segment your contact list and send targeted SMS messages to different groups.
  • You can schedule your SMS marketing campaigns in advance.
  • You can also personalize your text messages by including the customer’s name, purchase history, or other relevant information.
  • It provides detailed analytics on your SMS marketing performance.
  • Nextiva can also integrate with other tools and offers automation, social media management, reputation management, and more.

Cons

  • Nextiva is more expensive than some of the other tools on this list.
  • It has a learning curve and can be difficult to use for beginners.

Why we recommend Nextiva: Overall, Nextiva is an ideal choice if you have a small business because it offers SMS marketing, automation, CRM, business phone number service, customer support software, and so much more. It is also a good choice if you have a remote team because it’s a cloud-based tool.

3. Joy Of Text

Joy of Text

Joy Of Text is an amazing text messaging plugin that uses a Twilio account and phone number to send messages to your WordPress subscribers, customers, or users.

The plugin allows you to send automated SMS notifications, create custom messages for different events, allow opt-in subscriptions, and use two-way messaging.

Pros

  • Joy Of Text can segment your audience based on different demographic factors to create personalized SMS campaigns.
  • You can integrate Joy Of Text with popular form builders plugins like WPForms and Gravity Forms to send text messages to users who subscribed using your forms.
  • It allows you to create and send text-to-voice messages.
  • Joy Of Text includes analytics reports, bulk user import, searchable message history, and integration with the WordPress user database.
  • It has a free version.

Cons

  • The free Joy Of Text plugin does not allow you to send scheduled SMS messages.
  • It offers limited support, so you may have to troubleshoot problems yourself.
  • You cannot integrate the plugin with other SMS marketing platforms like Brevo.

Why we recommend Joy Of Text: Joy Of Text is a great choice if you are on a budget, as its free plan offers user-friendly features to create an SMS campaign. It’s also a good option for sending text messages to your email list if you collect subscribers using WPForms.

4. Brevo (formerly Sendinblue)

Brevo

Brevo (formerly Sendinblue) is a well-known email and SMS marketing platform.

It makes it super easy to create highly personalized SMS messages with the recipient’s name, location, and more for your marketing campaigns.

Brevo allows you to segment your contact list based on different parameters like demographic, geographic, or behavioral data. This makes sure that your SMS messages reach the right audience.

Plus, Brevo even lets you manage all of your SMS marketing from your Brevo account or by using the Newsletter, SMTP, Email marketing, and Subscribe forms by Sendinblue plugin.

Pros

  • It lets you create automated SMS messages triggered by specific actions and perform A/B testing.
  • You can manage opt-in and opt-out requests to comply with SMS marketing regulations.
  • You can integrate Brevo with other popular applications, including eCommerce platforms, landing page builders, and CRMs, to streamline your SMS marketing workflow.
  • Brevo lets you measure the open rates, click-through rates, and conversion rates of your SMS messages.

Cons

  • Brevo’s SMS marketing features are more limited than other tools on this list. For example, it doesn’t allow you to send scheduled SMS messages.
  • Brevo does not offer live chat support.

Why we recommend Brevo: If you have a small business website, then you should consider choosing Brevo. It’s super affordable, comes with powerful features, and allows you to easily manage opt-in and opt-out requests.

5. HubSpot

HubSpot

HubSpot is a well-known marketing platform that comes with a drag-and-drop builder and makes it super easy to launch SMS campaigns.

It has a suite of tools, including a CRM that allows you to personalize your email or SMS messages based on device type, country, list membership, or any other custom information for an individual subscriber.

Other than that, HubSpot even allows you to automate your SMS marketing campaigns so that you can send messages to customers after they subscribe to your newsletter, fill in a form, make a purchase, or more.

Pros

  • HubSpot comes with a free plugin that you can use on your WordPress site.
  • It lets you segment your contact list based on different demographics.
  • HubSpot provides you with detailed analytics about your SMS marketing campaigns.
  • It offers other features like live chat software, chatbots, A/B testing, marketing automation, drip campaigns, a website builder, a form builder, and more.

Cons

  • HubSpot’s SMS messages are limited to 160 characters, which can be restrictive for some businesses.
  • Its paid plan can be expensive for some users.

Why we recommend HubSpot: If you are looking for a suite of tools that let you create and manage your website easily, then HubSpot is a great option. It has a website builder, form builder, email and SMS marketing features, and more.

6. Texty

Texty

Texty is a free WordPress plugin that lets you send text messages to WordPress users’ phones, WhatsApp, or Telegram numbers.

It’s a lightweight and mobile-responsive plugin that must be integrated with a gateway like Twilio, Vonage, Plivo, or Clickatell to send SMS messages.

Pros

  • Texty offers many different customizable designs, including popups and banners.
  • It offers multilingual support and A/B testing.
  • Texty lets you segment your messages based on different criteria.
  • It can send automated messages to your users. For example, if you integrate Texty with WooCommerce, then you will be able to send automated messages that keep customers updated about their order status.

Cons

  • As the plugin is completely free, it offers limited features.
  • It does not offer great customer support.

Why we recommend Texty: Texty is a great free SMS marketing plugin if you have a small business website and are looking for a budget-friendly solution.

7. Omnisend

Omnisend

Omnisend is another powerful SMS and email marketing platform that allows you to create and automate SMS campaigns.

The tool comes with a drag-and-drop builder, an A/B testing feature, and integrates with platforms like WordPress, WooCommerce, help desk software, live chat software, and more.

With Omnisend, you can also allow your customers to respond to your SMS messages to open a communication channel or provide support.

Pros

  • It lets you create drip campaigns and segment your contact list based on different criteria.
  • You can run contests and giveaways via SMS messages.
  • It allows you to automate your SMS marketing campaigns based on triggers.
  • It has a free plan that offers most of the features required for setting up an SMS marketing campaign.

Cons

  • Omnisend has a lower deliverability rate for SMS than some of the other tools on this list. This means that sometimes your text messages may end up in the spam folder.
  • Its paid plan can be expensive for small businesses.

Why we recommend Omnisend: Overall, Omnisend is a great software that lets you create email and SMS marketing campaigns. We recommend it if you have an online store or need an omnichannel platform for managing your SMS, WhatsApp, and email messages in one place.

8. Formidable Forms + Twilio Add-On

Formidable Twilio addon

Formidable Forms is an advanced form builder plugin that can be used to create contact forms, registration forms, subscription forms, and more.

By integrating the Twilio add-on, you can use Formidable Forms and Twilio to create SMS marketing campaigns for your WordPress site.

Pros

  • Using your Twilio phone number, you can send automated text messages to all the users who have filled out a form on your website.
  • Twilio allows you to receive a text message from your subscribers.
  • Formidable Forms also allows you to integrate your website with Zapier, Constant Contact, or MailChimp.
  • It offers an analytics feature that can help track your SMS marketing campaigns.

Cons

  • Formidable Forms does not offer a free plan.
  • It only allows you to send text messages to users who are part of your email list.

Why we recommend Formidable Forms + Twilio: Formidable Forms + Twilio addon is an ideal choice if you built an email list using the Formidable Forms plugin. Then, you can easily send SMS messages to all the users who are part of your email list.

9. Drip

Drip

Drip is another powerful email and SMS marketing platform that can easily be integrated with WooCommerce and WordPress using its free plugin.

With Drip, you can create a series of automated text messages that are sent to subscribers based on specific triggers, such as a new sign-up, a purchase, or a customer support interaction.

Pros

  • Drip also allows you to send one-off text messages to announce events or sales in your online store.
  • It comes with A/B testing and an analytics reports feature.
  • Drip allows you to personalize text messages and segment them based on different criteria, including location, purchase history, and interests.
  • It enables you to track the links in your text messages to see how many people click on them and track replies to your messages to improve user engagement.

Cons

  • Drip is a paid service.
  • Its user interface is a bit difficult to navigate, so it may take some time before you get the hang of it.
  • It does not allow you to create SMS drip campaigns.

Why we recommend Drip: If you have a WooCommerce store, then Drip is the ideal eCommerce SMS and email marketing plugin, as it comes with automation tools, email/SMS segmenting options, store revenue attribution features, and even lets you send emails and SMS in bulk.

Bonus: Collect More Phone Numbers With WPForms

Before you can start sending SMS campaigns, you will need phone numbers from your readers and customers. You can easily collect more phone numbers for SMS marketing using WPForms.

WPForms is the best contact form plugin on the market that makes it super easy to build your phone and email list for WordPress.

First, you need to install and activate the WPForms plugin. For detailed instructions, see our guide on how to install a WordPress plugin.

Note: There is also a free WPForms plugin that you can use to create forms on your website. However, you will need to upgrade to the paid plugin to use the Phone field.

Upon activation, head to the WPForms » Add New page from the WordPress admin sidebar.

Once you are there, just select a template for your form. You can now make a contact form, registration form, subscription form, or any other form of your choice.

Creating a new form using ready-made templates

Upon choosing a form template, you will be taken to the drag-and-drop interface, where you will be able to customize your template.

From here, simply drag and drop the Phone field from the left column into the form.

Add the Phone field to the form

After that, click on the field to open up its settings in the left column.

You can now change the name of the Phone field and even provide a description for it. You can also toggle the ‘Required’ switch to active so that users won’t be able to submit the form unless they fill in the ‘Phone’ field.

Once you are done, simply click the ‘Save’ button at the top to store your settings.

Configure Phone field settings

To add the form to your website, you need to visit a new or existing page from your WordPress admin sidebar.

Once there, click the ‘+’ button in the top left corner of the screen to find and add the WPForms block to the page.

After that, just pick your form from the dropdown menu in the block.

Add the WPForms block

Finally, click the ‘Publish’ button to save your changes.

Now, you will be able to collect new phone numbers every time someone fills out the form.

You can even view your phone numbers and email list by visiting the WPForms » Entries page from the WordPress admin sidebar.

Here, all the phone numbers submitted on your site will be listed under the ‘Phone’ column.

This will help you collect more phone numbers for your SMS marketing.

WPForms entries

What Is the Best SMS Marketing Plugin for WordPress?

In our expert opinion, we believe that OptinMonster is the best SMS marketing plugin for WordPress because it can be integrated with multiple SMS providers, has 50+ customizable templates, and is easy to use.

However, if you have a WooCommerce or Easy Digital Downloads store, then we recommend using the Drip plugin, as it has specific features for online stores.

If you want to use an all-in-one communication platform that allows you to manage phone calls, voice messages, text messages, and video conferencing, then Nextiva is an excellent option.

Similarly, if you are looking for a free solution, then Joy of Text and HubSpot are great choices.

Frequently Asked Questions About SMS Plugins

If you have any questions about SMS marketing or WordPress SMS plugins, we will answer them here.

What is SMS marketing?

SMS marketing means sending text messages to your users to promote your website or business and open a communication channel with them.

You can use SMS messages to inform customers about their purchases, promote sales or events, send customer service notifications, and more.

By using SMS marketing plugins, you can even send personalized messages to your users to bring them back to your website and increase conversions.

Moreover, SMS marketing is more cost-effective than email marketing, making it an ideal option if you have a small business.

Which SMS marketing plugin is right for me?

In our expert opinion, OptinMonster is the best WordPress SMS marketing plugin. However, the right plugin for you can depend on your specific needs.

For example, if you have a WooCommerce or EDD store, then Drip or Omnisend are great choices, as they come with built-in features for online stores.

Similarly, if you are looking for an affordable option, then Brevo, HubSpot, and Texty are good options as well.

On the other hand, if you want to send text messages to your email list, then you can use the Formidable Forms + Twilio addon or the Joy Of Text plugin, which easily integrates with WPForms.

Best WordPress Guides for SMS and Email Marketing

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The post 9 Best SMS Marketing Plugins for WordPress (Expert Pick for 2023) first appeared on WPBeginner.

Google Meet vs Zoom: Which Is Better for Your Business?

Are you looking for the best video communication service for your business?

The right conference call software will make it easy to communicate with co-workers, partners, suppliers, clients, and more. This can help you be more productive, reach your goals, and build stronger relationships even across big geographical distances.

In this article, we will compare Google Meet vs Zoom to help you decide which video chat software is right for your website.

Google Meet vs Zoom

Why Should Your Business Use a Video Communication Service?

With the rising trend of remote working, many teams no longer work in the same building. If you are a big company, then you may even have staff in multiple countries.

This can make it difficult to collaborate and build relationships with co-workers. While you could communicate using email, phone calls, or call center software, there’s no substitute for face-to-face interaction.

That’s where video chat software comes in.

These services can help people to communicate effectively and build successful business relationships, even when they are in completely different locations.

Even if you work alone, conference call services are an easy and flexible way to communicate with partners, suppliers, clients, interview candidates, and more.

When all your contacts are using the same service, it’s easier to set up meetings, send invites, manage attendees, and share and record important meetings.

However, with so many tools on the market, it can be difficult to find the best software. For example, if you are looking for unlimited video meetings, Microsoft and Salesforce integrations, and business text messaging, then Nextiva is a great choice.

Meanwhile, if you want video chat that integrates with top services such as Gsuite, Dropbox, and Microsoft, then RingCentral is one of the most feature-rich business phone and online meeting systems on the market.

There are also plenty of tools that offer free plans, including Google Meet and Zoom.

In this Google Meet vs Zoom guide, we are comparing these two popular tools to see which is right for your business. Simply use the quick links below to jump straight to the feature you want to compare:

Overview Google Meet vs Zoom

Even if you are already using software like a virtual business phone number app, the right video communication service can help you run a successful business.

That being said, let’s start with an overview of these two popular conference call services.

Google Meet – Overview

Google Meet is video chat software that’s part of the Google Workspace platform.

The Google Meet web conferencing service

It’s essentially an enhanced version of Google Hangouts that’s designed specifically for business owners. Google Meet is a fully web-based service, so you don’t need to install any software to use it.

To try the service for yourself, simply head over to the Google Meet website and click on ‘New Meeting’. You can then select ‘Start an instant meeting’ to launch a test meeting and try the Google Meet features for yourself.

Creating a new Google Meet online video meeting

Zoom – Overview

Zoom is a popular online video conferencing and meeting tool that allows you to set up an online conference call simply by sharing a link.

The Zoom video calling software

Zoom may be easy to set up, but it’s also packed with advanced features that can make your meetings more productive. These include searchable transcripts, instant messaging, screen sharing, and collaborative note-taking.

Price Comparison Google Meet vs Zoom

When choosing business tools, it’s important to find a service that fits your budget. Some video conferencing plans also put limits on the call duration and the total attendees.

When deciding whether a service is good value for money, it’s important to take these factors into consideration. With that in mind, let’s compare the price for Google Meet and Zoom.

Google Meet – Price Comparison

Anyone with a free Google Account can create a video meeting and invite up to 100 participants for a maximum of 60 minutes.

Google Meet vs Zoom pricing

If you want to meet for longer than an hour, then you will need to upgrade to Google’s Business Starter plan ($6 per user, per month, with a one-year commitment) or higher. All of Google’s paid plans allow you to meet for 24 hours, which should be enough for most businesses.

The Business Starter plan limits you to 100 attendees, so if you want to invite more people, then you will need to buy a Business Standard plan ($12 per user/month, one-year commitment), which allows you to invite 150 participants.

Need to invite even more people? Google’s Business Plus lets you run 500-participant video meetings for $18 per user/month if you buy a one-year plan. Meanwhile, the Enterprise Plan allows you to invite 1000 participants to a video meeting.

All the paid plans come with a custom business email address, Gmail Business email, phishing and spam protection, US or international dial-in phone numbers, and a digital whiteboard.

You will also get Chat Team messaging and Drive Secure storage. However, the amount of storage you get will vary based on your plan.

If you upgrade to Business Standard or higher, then you will also get access to noise cancellation, the option to record meetings and save them to Google Drive, appointment booking pages, Cloud Search Smart search, and advanced security features.

Zoom – Price Comparison

Like Google Meet, Zoom has a free plan that allows you to invite up to 100 attendees. However, you can only meet for 40 minutes, compared to the 60 minutes allowed by Google Meet’s free plan.

The zoom video conferencing pricing page

If you need to meet for longer than 40 minutes, then all of Zoom’s paid plans allow you to run 30-hour meetings. While this is longer than the Google Meet plan, it may not be required unless you run unusually long meetings or livestream virtual events and conferences.

Unlike Google Meet, the cheapest paid plan (Pro, priced at $15.99 per month, per user) still limits you to 100 attendees. If you want to invite more than 100 people, then you will need to upgrade to Business (19.99/month/user), which allows 300 attendees.

If you want to invite over 300 people, then you must contact Zoom and discuss upgrading to their Enterprise plan.

If you upgrade to a Pro or higher plan, then you will get access to an Essential Apps package. This is a package of third-party apps that Zoom has curated to make your meetings more productive. It includes apps that allow you to take notes, create a visual agenda, get personalized meeting reports, and create automated workflows.

The Business plan introduces some powerful extra features, including single sign-on and managed domains. You can also add your own branding, which is useful if you are a freelancer, designer, or developer who regularly uses Zoom to chat with clients.

If you want to make voice calls, then both Business Plus and Enterprise come with Zoom Phone, which allows you to make secure voice calls across all supported devices.

Winner – Google Meet

For running short meetings with 100 or fewer attendees, both the free Zoom and free Google Meet plans are great options. However, if you want to run longer meetings with over 100 attendees, then you will need to upgrade to a paid plan.

Generally, Zoom’s plans are slightly cheaper than the Google Meet equivalent. However, all of Google’s paid plans include the Google Workspace bundle of business and personal productivity tools and a secure business email.

This gives Meet a big advantage over Zoom, especially if you are a new business that needs a full suite of productivity tools and a professional email address.

If you are already using the Google apps, then it also makes sense to choose Google Meet since it works seamlessly with the other Google tools.

With all that in mind, the paid Google Meet plans do have a slight advantage over Zoom, even if both free plans represent great value for money.

Ease of Use – Google Meet vs Zoom

Choosing easy-to-use tools can save you a ton of time. This leaves you free to focus on more important tasks, including growing your business.

Here is how the two video conferencing software options compare for user-friendliness.

Google Meet – Ease of Use

Google Meet aims to make the user experience as effortless as possible. You can visit the Google Meet website in any supported web browser and start a meeting with just a few clicks.

If you have already accepted a Meet invite, then you can click on the event in your Google Calendar. This will open a popup with a ‘Join with Google Meet’ button.

How to join a Google Meet event

Another option is to click on the ‘Meet’ button inside your Gmail account.

As you can see, it’s very easy to create or join a meeting, especially if you are already using Google tools.

Creating a Google meeting from the Gmail email interface

Google Meet also has a pre-meeting ‘waiting room’, where you can toggle the camera and microphone on and off. You can also check the sound and video quality and change the settings before joining the meeting.

Google Meet’s settings are very simple, with just a few options. You can change the microphone, speakers, and camera that Google Meet uses and tell Google to log you out of meetings automatically if no one joins after a few minutes.

During meetings, you will find a row of buttons at the bottom of the screen where you can access some basic settings, send emojis, raise your hand to ask a question, and perform other basic tasks. You can also enable closed captions, which is great for accessibility.

The Google Meet user interface

To invite other people, simply share the link or dial-in number that Google Meet creates for you automatically.

If you want to schedule a team meeting, then just create a new event in Google Calendar. Then, click on the ‘Add Google Meet video conferencing’ button.

How to create a meeting using the Google Meet video chat service

This creates a meeting link automatically.

With that done, just click on ‘Add Guests’ and type in the name or email address of every contact you want to invite.

Adding guests to an online conference or webinar

As you can see, Google Meet is designed with simplicity in mind.

Most of the time, the video conference software works out of the box, and you can schedule meetings with just a few clicks. However, this ease of use does mean that Google Meet lacks some of the more advanced features you get from platforms like Zoom.

Zoom – Ease of Use

When it comes to ease of use, the Zoom experience is very different depending on whether you are using the online client or the desktop app.

The Zoom online client isn’t particularly user-friendly compared to the Google Meet experience. For example, if you want to schedule a meeting, then you will need to fill out a form.

Creating a new Zoom meeting using video chat software

However, the desktop app is much easier to use.

You can schedule a meeting or create an instant meeting with the click of a button.

The Zoom desktop app

You can also easily share your screen or join a meeting by typing in the meeting ID or link.

Before you join a meeting, you will get a chance to enable or disable the audio and video. However, unlike Google Meet, there’s no ‘waiting room’ where you can preview how the video feed will look before joining the main meeting.

Joining an online conference call using Zoom

No matter whether you are using the desktop app or the online client, Zoom’s settings are much more detailed and in-depth compared to Google Meet.

This does mean there’s a steeper learning curve, and non-techy users, in particular, may struggle with some of Zoom’s more advanced features.

Zoom's advanced video settings

However, Zoom’s comprehensive settings do mean the tool is far more flexible and powerful compared to Google Meet. For example, with the right Zoom settings, you can share a second webcam, which can be useful if you run webinars, demonstrations, or virtual classrooms.

Zoom can even recognize gestures and translate them into a corresponding meeting reaction. For example, you can trigger the thumbs-up emoji by putting your thumb up to the camera.

With that in mind, it’s no surprise that Zoom’s settings can be a bit overwhelming and confusing at first.

Winner – Google Meet

When it comes to ease of use, Google Meet definitely has the edge, particularly if you already use Google’s services. You can start a meeting instantly from the apps you are already using, including Gmail and Google Calendar.

If you already have a Google account, then getting started with Meet feels effortless. The default settings are also a good fit for most users, so Google Meet often works out of the box.

If you download the Zoom desktop app, then you will get a much better experience compared to the online client, and you will also have a ton of advanced features to explore.

However, if you are simply looking for click-and-go video chat software, then Google Meet is the clear winner.

Cross-Platform Support – Google Meet vs Zoom

A good video conferencing solution should always be within easy each, no matter what device or web browser you are using. This is particularly important if you regularly work from different places or give employees the option to work from home.

That said, let’s see how Google Meet and Zoom stack up in terms of the devices and operating systems they support.

Cross-Platform Support – Google Meet

Much like Google’s other web-based tools, Google Meet runs completely in the web browser. It supports Google Chrome, Mozilla Firefox, Microsoft Edge, and Apple Safari.

This means you should have no problems joining a meeting from your desktop computer, assuming you have a good internet connection and one of the major web browsers.

If your browser doesn’t support Google Meet, then you can still dial in using a phone number or PIN that Meet creates automatically.

If you regularly have video calls on your smartphone or tablet, then you can download the Google Meet app for iOS or Android. This app has a similar user interface to the desktop version, which allows you to join and create meetings with just a few taps.

The Google Meet online video chat interface

Cross-Platform Support – Zoom

Unlike Google Meet, Zoom has a desktop application for Windows, macOS, and Linux. It may take longer to set up compared to Google Meet, but the desktop app provides a much better user experience compared to the Zoom online client, so it’s well worth the effort.

If you don’t want to install the app, then the web client supports Google Chrome, Mozilla Firefox, and Chromium Edge. There’s also a mobile app for Android and iOS.

Winner – Zoom

No matter what device you are using, you should have no problems accessing Google Meet or Zoom. Both video communication services also have well-designed mobile apps, which we highly recommend if you regularly make calls from your smartphone or tablet.

However, Zoom is the winner simply because it’s the only platform that has a dedicated desktop app. If you have a busy schedule, then you can just leave Zoom running in the background while you work on other tasks. You can then connect to meetings, create new events, check your schedule, and more simply by checking the desktop interface.

Text Chat and Channels – Google Meet vs Zoom

Google Meet and Zoom allow you to have face-to-face conversations with people no matter where they are in the world. However, they both also support text chat, so let’s see how these features compare.

Text Chat and Channels – Google Meet

Google Meet allows you to send messages that appear alongside the main video screen. However, everyone on the call can see these messages, so there’s no way to have private one-on-one conversations.

Google Meet vs Zoom: Which is right for your business?

You also can’t see any messages that people sent before you joined the meeting. Unless the meeting is being recorded, the entire conversation history will also disappear as soon as you leave the call.

You can’t add emojis or GIFs to your messages, although you can send a limited number of reactions that float across the main video window.

Text Chat and Channels – Zoom

Unlike Google Meet, you can send private messages to individual attendees in a Zoom call. This is particularly useful if you regularly host large meetings with lots of attendees. Without the option to send private messages, the chat could easily become too noisy and distracting, with multiple conversations happening at once.

Zoom also makes it easy to add emojis to your messages, although, just like Google Meet, there’s no option to add GIFs.

Using emojis in text chats and channels

Similar to Google Meet, Zoom also adds a conversation log to recorded meetings, so people can follow along with the chat.

It also hides any messages that were sent before you joined the call. This is exactly the same behavior as Google Meet, but it may still be frustrating for some users.

Winner – Zoom

With the option to send private messages and built-in support for emojis, Zoom is the clear winner when it comes to text chat.

WordPress Integrations – Google Meet vs Zoom

If you have a WordPress website, then you may be wondering whether you can integrate WordPress with your video conferencing software. Let’s take a closer look at how both tools handle WordPress integration.

WordPress Integrations – Zoom

There are several ways to connect Zoom to your WordPress website. If you run webinars or online conferences, then you can use WPForms and the Uncanny Automator plugin to automatically register attendees when they fill out a form on your website.

In this way, you can onboard new clients, schedule coaching calls, and more. If you sell online courses or training, then you can even add students to an upcoming webinar or session as soon as they enroll.

To get started, simply add a registration form to your website using WPForms, which is the best contact form plugin for WordPress.

Adding a webinar registration form to a website or blog using WPForms

Then, you can use Uncanny Automator to create a recipe that registers the visitor automatically when they complete the form.

If you have a WooCommerce store, then you can use the same Uncanny Automator recipe to enroll new customers in a product webinar after they buy an item in your online store.

For step-by-step instructions, please see our guide on how to easily integrate Zoom meetings and webinars in WordPress.

Additionally, if you want to manage your Zoom meetings from the WordPress dashboard, then you may want to look at Video Conferencing with Zoom. This plugin allows you to import all your Zoom meetings into the WordPress dashboard with a single click.

You can even restrict your Zoom content using a membership plugin. In this way, you can make money online by selling access to your Zoom recordings.

WordPress Integrations – Google Meet

You can connect Google Meet to your WordPress website using Zapier. This popular automation tool comes with a ready-made workflow that will automatically schedule a Google Meet every time you publish a new post.

This can improve your editorial workflow by giving all team members a time to meet and review the new content, provide feedback, or review the post’s traffic, conversion rates, and other important metrics using a tool like Google Analytics.

Even better, you can build your own custom Google Meet and WordPress automation workflows using the Zapier editor. This gives you the freedom and flexibility to integrate WordPress and Google Meet in the way that works best for you.

Winner – Zoom

You can integrate Google Meet and WordPress in lots of ways using Zapier. However, the combination of Uncanny Automator and WPForms gives Zoom a definite advantage.

These two must-have WordPress plugins allow you to automatically add students, customers, co-workers, and other contacts to your Zoom webinars and calls. For this reason, Zoom is a great choice for WordPress blog and website owners.

Professional and Community Support – Google Meet vs Zoom

Google Meet and Zoom are both easy to use, but everyone needs help from time to time. Let’s compare their support options to see the help that’s available.

Professional and Community Support – Google Meet

If you prefer to find answers yourself, then there is an entire library of tutorials and videos in the Google Meet Help portal. You can look through the different pages or type in your question and get articles recommended to you.

The Google Meet Help support portal

There’s also a Google Meet Community where you can browse questions that other people have posted.

While there is a lot of information here, thankfully, Google has created a detailed sorting and filtering system that can help you find the information you are looking for, fast.

Support options for live chat software

If you can’t find a relevant thread, then you can always create your own.

Simply post your question to the Community portal, and wait for a response from the Google Meet community.

Posting a question to a community support portal

If you want to improve your Google Meet knowledge and boost your productivity, then you can check out the Google Workspace Learning Center. Here, you will find quick start guides, cheat sheets, productivity guides, and many other useful resources.

Do you prefer professional support instead?

Google’s Business Starter, Business Standard, and Business Plus all come with standard professional support. However, if you buy an Enterprise plan, then you will get access to Enhanced Support, which promises faster response times, more advanced product knowledge, and even support for third-party technologies.

Professional and Community Support – Zoom

If you have any questions, then the Zoom Support portal should be your first stop. Here, you will find a knowledge base with thousands of articles, a learning center with on-demand video courses, and an active community question-and-answer site.

The Zoom community support portal

If you are interested in community support, then the Zoom Q and A threads are helpfully divided into categories and organized into Latest, Trending, Solved, and Unanswered tabs.

This system should help you get answers to common questions, fast.

A video chat support potral

If you have a Zoom problem that no one else has posted about, then you can always start a new thread and get direct help from the Zoom community.

The Zoom support portal also has a chatbot, so you can type in questions and get answers at any time of the day or night. Often, this is much faster than looking through all the Zoom documentation yourself.

Professional support options: Zoom vs Google Meet

If you buy a Business plan or higher, then you will also get live chat support, phone support, and the option to submit web tickets.

Alternatively, if you have a Pro plan, then you can submit web tickets and may be entitled to live chat and phone support, depending on the total cost of your Zoom subscription.

Additionally, if you need professional support, then Zoom offers a range of premium support plans.

Winner – Tie

While both Google Meet and Zoom offer professional support, it’s the community support and online resources that really put these two popular video services ahead of the competition.

No matter whether you choose Meet or Zoom, you will get access to detailed and extensive articles, tutorials, video guides, forums, and countless other online resources.

That said, both Google Meet and Zoom are excellent choices when it comes to support.

Google Meet vs Zoom: Which Is Better For Your Business?

If you are looking for an easy, convenient video conferencing tool with excellent support, then both Google Meet and Zoom are great options.

Both video chat platforms make it easy to communicate with teammates, employees, customers, and other contacts around the world. They are also available across all major browsers and work on smartphones, tablets, and desktop computers. This means you can use both Google Meet and Zoom from any location.

Ultimately, the software that’s right for you will vary depending on the features your business needs, the size of your organization, and how long your meetings typically last.

Each tool has its own strengths and drawbacks. If you want a solution that works out of the box for most users and integrates with the full suite of Google Workspace apps, then Google Meet is likely better for your business.

But if you want more advanced features and a dedicated desktop app, then Zoom is the better option. We also recommend Zoom if you run a WordPress website due to its seamless integration with WordPress via powerful plugins like Uncanny Automator and WPForms.

Alternatives to Google Meet and Zoom

In this guide, we focused on Google Meet vs Zoom, but there are lots more communication tools on the market that might be better for your business.

If you are looking for an alternative solution, then Nextiva is the best virtual business phone number service on the market.

Nextiva

At WPBeginner, we use Nextiva for all our business phone needs because it helps our team answer incoming customer calls from anywhere in the world without having to share their personal cell phone numbers. Plus, the Nextiva Video plan comes with video conferencing, screen-sharing, and file-sharing features.

If you regularly video chat with customers or offer customer support, then RingCentral is another popular business VoIP service provider that lets you set up a cloud call center solution for your business.

The RingCentral phone system

They also offer an AI-powered video meeting experience with advanced features such as live transcription, intelligent meeting summaries, and virtual backgrounds.

We hope this article helped you decide whether Google Meet or Zoom is right for your business. You may also want to see our guide on how to create an email newsletter and our expert picks of the best email marketing services for small businesses.

If you liked this article, then please subscribe to our YouTube Channel for WordPress video tutorials. You can also find us on Twitter and Facebook.

The post Google Meet vs Zoom: Which Is Better for Your Business? first appeared on WPBeginner.

Nextiva vs RingCentral vs Ooma: Which is Better? (Compared)

Are you comparing Nextiva vs RingCentral vs Ooma to find out the best VoIP provider for your business?

Many small businesses rely on phone services to communicate with customers and Nextiva, RingCentral, and Ooma are among the top business VOIP providers on the market.

In this article, we’ll compare Nextiva vs RingCentral vs Ooma to help you decide which one is the best small business VoIP provider.

Comparing Nextiva vs RingCentral vs Ooma

Comparing Nextiva vs RingCentral and Ooma VOIP Services

Many small businesses use VoIP phone services for sales, customer support, and team collaboration.

Nextiva, RingCentral, and Ooma are considered among the top VoIP providers for small businesses.

They offer toll-free numbers, virtual numbers, cheaper local and international call rates, easier team collaboration, and more.

Business phone services is a highly competitive industry and all of our top three contenders offer similar features and pricing. This makes it difficult for small business owners to choose one of them for their business.

To make this easier, we’ll do a side-by-side comparison of Nextiva, RingCentral, and Ooma for the best business VoIP service providers.

We’ll look into the following criteria.

That being said, let’s take a look at Nextiva vs RingCentral vs Ooma to find out which one is the best small business VOIP provider.

Pricing Comparison

Pricing is one of the top deciding factors for small businesses looking for a VoIP service provider.

All three of our contenders offer very competitive pricing for similar features. However, they use a variable pricing model based on the number of users, plan duration, and features.

This makes it difficult to decide which VoIP service provider is cheaper for small businesses.

Nextiva Pricing

Nextiva has a variable pricing model where your pricing changes based on the number of users, payment duration, and feature plans.

For instance, you can get started for $18.95 per user each month (paid annually) if you have more than 20 users.

Nextiva pricing

If you have fewer than 4 users, then you can get started for $23.95 per user each month (paid annually).

This means that your costs will go down as your team size grows and you need to add more users to your account.

RingCentral Pricing

RingCentral pricing plans use a slightly different pricing model.

Their Essential plan starts at $19.95 per user each month (paid annually) for up to 20 users.

RingCentral pricing

This means that if you have a smaller team of fewer than 20 users, then you can save some money and have room for growth too.

Ooma Pricing

Ooma offers pretty straightforward fees. Their rates differ based on which plan you choose regardless of the number of users.

This means that if you choose the Essential plan, then you will pay at the same rate when your team grows.

Ooma Pricing

Ooma only offers month-to-month payment plans which means you pay as you go and can easily cancel at any time.

Winner: Tie – All three of our contenders offer similar pricing that is very close to each other.

Feature Comparison

Perhaps the most important thing when choosing a VoIP provider is the features they offer.

Nextiva, RingCentral, and Ooma all offer a ton of features with each of their business phone service plans.

However, you’ll need to choose one based on your own requirements. For instance, video conferencing may not be important for some small businesses, while it could be a deal breaker for others.

Another important thing to consider is which pricing plan includes the features you need. As all of them offer different sets of features for each VoIP plan.

Nextiva Features

As one of the best business VoIP providers on the market, Nextiva offers a unified communications platform with the most value-to-money features.

  • Unlimited domestic calls in US and Canada
  • HD voice quality
  • Free local and toll-free number plus number porting allows you to bring your existing number as well.
  • Voicemail, voicemail to email notifications, voicemail to SMS, voicemail transcription
  • Support for desk phones, conference phones, and other telephone devices you may want to use.
  • Apps for browsers, iPhone, Android, and desktop computers
  • Video meetings and conferencing
  • Call logs, call recording, call routing, auto attendant, IVR, and more.

Plus, you can share the same number with different team members.

Contact management features make it super easy to follow up on calls and don’t let the leads slip away.

You can also integrate your own CRM software or use Nextiva CRM for better lead management.

Basically, you can run your own small cloud-based call center at the fraction of the cost with highly advanced features to save you time and resources.

RingCentral Features

When it comes to features RingCentral gives tough competition to Nextiva.

They offer all the business phone features that a small business would need and then some more.

  • Unlimited calling for the US and Canada.
  • Free local and toll-free phone numbers.
  • SMS and voicemail support
  • Team messaging
  • Voicemail to text alerts
  • Video meetings and conferencing
  • Desk phone support
  • You can receive calls on the go using your phone or laptop
  • Real-time call analytics

RingCentral offers all common VoIP phone features like call forwarding, number sharing, call waiting, call management, and more.

It also has integrations for popular CRM software like Salesforce, Zendesk, and more.

Ooma Features

Ooma Office offers a bunch of features in their VoIP plans that will help you grow your small business.

However, some features are available in their more expensive plans. For instance, you can only get access to the Desktop app and text messaging with their PRO plan.

Following are the features you can expect to get based on the plan you choose:

  • Local and toll-free numbers
  • Unlimited local calls to the US, Canada, Mexico, and Puerto Rico
  • Call features like recording, call waiting, voicemail, and more.
  • Microsoft Dynamics, Office 365, and Google integrations are available
  • Salesforce Integration (only with Pro Plus plans)

While Ooma offers the most commonly requested features for a VoIP provider, it does lack several features offered by the other top contenders.

Winner: Nextiva

Available Integrations

Integrations help you connect your VoIP phone service to other apps and platforms that you may already be using.

Many businesses need integrations with CRM software like Salesforce, Zendesk, Hubspot, and more. This helps them easily manage customer relationships and can keep track of leads without losing them.

Let’s see how our top contenders stack up when it comes to integrations.

Nextiva Integrations

Nextiva offers comprehensive integrations suitable for all types of small businesses.

Nextiva integrations

It has ready-to-use integrations for all the top CRM software, productivity suites, team communication apps, and more.

This includes Salesforce, Zendesk, HubSpot, Zoho, Microsoft Outlook, Google Workspace, Microsoft Teams, and more.

RingCentral Integrations

RingCentral offers an extensive set of integrations as apps and add-ins that you can add to your account.

RingCentral Integrations

They offer several apps for Google Workspace, Microsoft 365, Microsoft Teams, Microsoft Dynamics, and more.

Their integrations also cover the top CRM software that you may already be using including Salesforce, Zoho, HubSpot, and more.

Ooma Integrations

Ooma does not offer as many integrations as Nextiva or RingCentral. Their Pro plan offers integration with Google and Microsoft Office 365.

You’ll need to upgrade to their Pro Plus plan to unlock Salesforce and Microsoft Dynamics 365 integrations.

Apart from that, you can still use it with your own CRM software but it will be less efficient to track contact history and manage leads within your phone or CRM software.

Winner: Nextiva

Customer Support Options

Unlike traditional phones, VoIP phones are a relatively new technology so many small businesses may need a little bit of help to make the most out of it.

This is why customer support is an important aspect to consider when choosing your VoIP phone service provider.

Let’s compare how our top contenders stack up in terms of customer support options.

Nextiva Customer Support

Nextiva customer support is available through 24/7 live chat, email tickets, and phone.

Nextiva customer support

Plus, they have a comprehensive knowledge base that covers all the commonly asked questions by users.

Finding answers in the knowledge base is fast and easiest way to fix things on your own. However, if you need to speak with someone, then you’ll find their phone and live chat support agents friendly and helpful.

Customer support representatives know their stuff very well and wouldn’t mind going to great lengths to help you out.

RingCentral Customer Support

RingCentral offers support through 24/7 phone, live chat, and email tickets. They also have an extensive library of articles, how-to guides, manuals, and more.

RingCentral customer support

Support response times are fast and representatives are well-trained and highly helpful.

Ooma Customer Support

Ooma offers the same customer support options as the other contenders on the list.

This includes 24/7 live chat support, email tickets, self-help articles, and phone support.

Ooma support

Winner: Tie

Mobile App Comparison

With many businesses switching to a remote or hybrid work model, it is important to consider the mobility of your VoIP service.

This allows remote teams to stay in touch and never miss a call even when away from the desk.

All three of our contenders offer mobile apps for Android and iOS devices. Let’s see how their mobile apps perform against each other.

Nextiva Mobile Apps

Apart from laptop and desk phone systems, Nextiva also offers apps for iOS and Android smartphones.

Nextiva mobile app for iPhone

These apps come with a sleek and easy-to-use interface that allows you to easily make and receive calls, text with team members, manage contacts, and more.

RingCentral Mobile Apps

RingCentral also offers mobile apps for Android and iOS smartphones. These apps are highly intuitive and allow you to easily manage calls while on the go.

RingCentral mobile app

Additionally, RingCentral offers separate apps for Meeting Rooms, which is their video conferencing platform.

Ooma Mobile Apps

Ooma doesn’t offer desktop apps for its Essential plan but it does offer mobile apps for all small business plans including the Essential plan.

Ooma app for Android phones

The app provides easier contact management, and call and text functions. However, user reviews indicate that it does not work very well for many users.

Winner: RingCentral

Conclusion: Nextiva vs RingCentral vs Ooma – Which is The Best Small Business VoIP Provider?

We believe that Nextiva is the best small business VoIP phone provider on the market.

It offers competitive pricing, a ton of features, the best call quality, lower rates for international calls, and a wide range of numbers to choose from (local, international, toll-free, vanity numbers, and more).

→ Click Here to Get Started with Nextiva ←

Note: WPBeginner users can use our Nextiva Coupon to get 20% off when they sign up.

RingCentral comes as a very close second. They offer many of the features offered by their competitors and a slightly better mobile app experience. You can use our RingCentral coupon to get a discount.

We hope this article helped you compare Nextiva vs RingCentral vs Ooma to find out which one is the best VoIP service. You may also want to see our pick of the best email marketing services for small business, or see our article on how to get a free business email address.

If you liked this article, then please subscribe to our YouTube Channel for WordPress video tutorials. You can also find us on Twitter and Facebook.

The post Nextiva vs RingCentral vs Ooma: Which is Better? (Compared) first appeared on WPBeginner.

7 Best Business Voicemail Transcription Services (Text and Email)

Are you looking for a service to transcribe your voicemails?

Voicemail transcription helps convert your voicemails to text, so you can read them later on your phone or computer. It saves time, as you don’t have to listen to recordings and quickly view the message in text form.

In this article, we’ll show you the best business voicemail transcription services.

Best business voicemail transcription services

Why Use a Business Voicemail Transcription Service?

Voicemail transcription means converting your audio messages into text format. However, manually transcribing each voicemail is a time-consuming task. Instead, you can use a business voicemail transcription service.

There are a lot of software available that will automatically convert voicemail speech to text. The transcriptions can be sent to you by email or text.

This is more convenient especially when you can’t listen to voicemails. You can quickly read the message anywhere instead of listening to the voice recording.

It also helps streamline your customer support process. Your support staff can search for voicemails from a user and look at previous messages, so they can provide a better customer experience. You can also keep records of your voicemails and connect them to customer relationship management (CRM) software.

That being said, let’s look at the best business voicemail transcription services.

1. Nextiva

The Nextiva coupon code has been automatically applied

Nextiva is the best virtual phone service in the market that offers powerful features, including voicemail transcriptions. The cloud phone system is easy to use and set up.

It brings multiple communication channels under one roof. For example, you can make HD video calls, send text messages, live chat, voicemails, phone calls, and more from a single place.

Nextiva offers a voicemail to email and text option, where you can receive voicemails inside your inbox. This allows you to respond to customers quickly, even when calls are missed. Once this feature is active, it will automatically transcribe the voicemail.

Besides that, you also get other features like call recording, unlimited calls and texts in North America, toll-free numbers, team chat, auto attendant, call transfer and forwarding, and more.

They also business phone apps for iOS and Android smartphones, so it lets you stay connected with customers anywhere in the world.

At WPBeginner, we use Nextiva for all our business phone needs. We’re huge fans of their platform and the features it offers.

Pricing: You will need the Nextiva Enterprise plan to use the voicemail transcription features, which will cost you $32.95 per user per month.

2. RingCentral

RingCentral

RingCentral is another top business voicemail transcription service. Their business VoIP phone service offers lots of powerful features and is a perfect solution for remote teams.

With its Voicemail for Business feature, you get to choose how to receive voicemails. For instance, you can access voice messages from the RingCentral online account, desktop app, mobile device, email, and desk phone.

RingCentral offers an option to send voicemails to your email address. You’ll receive an audio attachment and transcription, so you can quickly scan through the message without listening to the voicemail.

Other than that, RingCentral offers features like video conference calls, unlimited calling in the US and Canada, voice-to-text features, toll-free numbers, and other call-handling features.

Pricing: The voicemail-to-text feature is available in the Essentials plan and will cost you $19.99 per user per month.

3. Ooma

Ooma

Ooma is a popular VoIP phone service for businesses of all sizes. It is loaded with features, including voicemail transcription and voicemail-to-email options.

You can configure your voicemails to be automatically sent to an email address when they’re left in your Ooma Office app. You will get an audio recording as an attachment and transcribed text in the body of the email.

Ooma is also easy to use and works out of the box. You get more features like a virtual receptionist, hold music, extension dialing, video conferencing, 1-800 phone numbers, a call center, and more. There are also desktop and mobile apps, so you can call and receive voicemails from anywhere in the world.

Pricing: Ooma prices start from $19.95 per month per user. However, the voicemail transcription feature is available in the Ooma Office Pro and Pro Plus pricing plans.

4. FreshDesk Contact Center

FreshDesk

FreshDesk Contact Center is the next business voicemail transcription service on our list. It was previously known as Freshcaller and is a user-friendly virtual business phone provider.

FreshDesk Contact Center offers an AI-power voicemail transcription feature. Its artificial intelligence engine, called Freddy AI, automatically transcribes voicemails.

You can easily access the transcriptions from the FreshDesk phone system and view key metrics like queue time and IVR time. It also lets you enable voicemail transcription for selected phone numbers and set up voicemail greetings.

Other features offered by FreshDesk Contact Center include a call waiting option, vanity numbers, mobile apps, shared lines, route calls to voicemail, block spam calls, call recording, and more.

Pricing: You will need the Growth plan or higher to use the voicemail transcription feature in FreshDesk Contact Center. This will cost you $15 per agent per month (billed annually). There is also a free version of the software you use to get started, but it doesn’t include voicemail transcriptions.

5. Grasshopper

Grasshopper

Grasshopper is one of the best business phone services, and it is perfect for small businesses and startups. The service offers a voicemail transcription feature and allows you to receive the transcriptions in your email inbox.

It is very easy to set up, and you can add email addresses where you’d like the forwarded messages to go. Then using the Grasshopper desktop app or mobile apps, you can read the voicemail messages.

Aside from voicemail transcription, Grasshopper is filled with robust features. For instance, you get simultaneous call handling, call forwarding, extensions, call transfers, VoIP calling, virtual fax, reporting, and more.

Pricing: Grasshopper pricing plans start from $28 per month (billed annually), and all plans include the voicemail feature. Do note that it is only available in the US and Canada.

6. Google Voice

Google voice

Google Voice is another business voicemail transcription service you can use for your WordPress website. It is part of Google Workspace and easily integrates with other tools like Google Meet and Calendar.

The service uses Google’s AI to turn voicemails into text automatically. The AI is powerful and converts complex words into easy-to-read text.

Besides that, it is very easy to use and offers free calling to US and Canada, spam call blocking, unlimited text messaging in the US, call forwarding, mobile apps, and more.

Pricing: Google Voice prices start from $10 per user per month and includes a voicemail transcription feature.

7. Phone.com

Phone.com

Phone.com is a popular cloud-based virtual phone service offering a voicemail feature. You can listen to audio messages from your online account and set up a voicemail-to-email feature.

Phone.com will automatically transcribe your voicemails and send them to you as email or text messages. This way, you can read the message instead of listening to the voice note or forward the transcription to other team members.

With Phone.com, you also enjoy other powerful features. It is a complete virtual phone solution and offers call forwarding, call transfer, analytics, number porting, audio conferences, fax from phone, text messaging, and more.

Pricing: The voicemail transcription feature is included in the Plus users or higher plan, and its prices start from $15.99 per user per month.

Which is the Best Business Voicemail Transcription Service?

In our expert opinion, the best business voicemail transcription service is Nextiva, and after careful research we chose to use it for our own business.

Nextiva is user-friendly and offers lots of features to help you connect with your customers and team members from anywhere. You can easily receive voicemail transcriptions in your email, handle calls, conduct virtual meetings, create workflows, and more.

Plus, Nextiva has desktop and mobile apps, so you are always connected on the go. It also easily integrates multiple communication channels into a single platform.

If you’re looking for other solutions, then we recommend RingCentral and Ooma as alternatives to Nextiva for voicemail transcriptions.

We hope this article helped you pick the best business voicemail transcription service. You may also want to see our comparison of the best email marketing services and best live chat software for small business.

If you liked this article, then please subscribe to our YouTube Channel for WordPress video tutorials. You can also find us on Twitter and Facebook.

The post 7 Best Business Voicemail Transcription Services (Text and Email) first appeared on WPBeginner.

7 Best Call Center Software For 2022 (Expert Pick)

Are you looking for call center software for your business?

Many customers like to reach out to businesses by phone to get information or help. Having a call center service for your business can streamline your customer support and provide a better user experience.

In this article, we’ll share the top call center software so that you can select the best option for your business.

Best call center software expert pick

How to Find the Best Call Center Software

Offering customer support through phone calls is a great way of helping your users. However, it can be hard for small businesses that are quickly growing to handle a large volume of phone calls.

With the help of a call center software, you can respond to multiple phone calls at once, answer customers questions more quickly, help your sales team reach a larger audience, improve the overall support process, and increase customer satisfaction.

There are a few features you should look for when selecting a call center software for your business, such as:

  • Interactive Voice Responses (IRV) – You should choose a software solution that offers automated responses through IRVs, greets a customer when they call, and helps to direct them to the right department.
  • Cloud Contact Center – A cloud-based call center allows your remote team to attend to customers from anywhere in the world without having to be on-premises.
  • Multichannel Support – Also called omnichannel routing, this lets your support staff respond to customers from social, live chat, email, phone calls, and other channels, all using the same software.
  • Call Routing & Voicemail Option – You should look for software that allows voicemail and call routing features, so customers can share their queries even when the call center agents aren’t available.
  • CRM Integrations – By integrating customer relationship management (CRM) software, you can make the best use of your customer information and get a complete picture of how often they call, their support tickets, and more. Some tools also offer CTI (computer telephony integration) to identify customers through phone numbers.
  • Reporting and Analytics Tools – Your call center software should provide additional reporting and analytics tools to see how well your customer support is performing.
  • Call Recording – You can perform quality management checks and training by listening to recent call recordings.

That said, let’s take a look at some of the best call center software you can choose for your business.

1. Nextiva

Nextiva

Nextiva is the best virtual business phone number service in the market. It’s the perfect solution for remote teams, since Nextiva is completely cloud-based.

Your support agents can simply log in to the Nextiva desktop or mobile app to handle all incoming calls. Plus, it includes complete help desk software as well. It lets you talk with customers across multiple communication channels, be it phone, voice, SMS, live chat, video, or social media.

With the Nextiva contact center solution, you also get screen popups that can be tailored according to your brand. There’s also a speech-enabled IVR feature that helps customers when they contact you.

You can take IVR a step further and automate routine tasks. This way, you can reduce the cost of hiring more agents and efficiently handle high call volumes. It also allows support agents to focus on attending important calls while IVR solves repetitive problems.

Besides that, Nextiva offers affordable cell phone plans and more features like a toll-free number, voicemail to email option, call recording, HD video conferencing, auto-attendant, and more.

You can also easily integrate it with different CRMs and communication tools like Salesforce, Oracle Sales Cloud, Microsoft, and more. It even offers APIs and SDKs for specific uses and allows you to set up workflow automation.

Note: At WPBeginner, we use Nextiva for all our business phone needs because the software offers robust features and affordable pricing plans. As a small business, it helps our team attend to incoming customer calls from anywhere in the world without having to share their personal cell phone numbers.

Besides that, Nextiva also allows us to send text messages and connect with customers through its video conferencing features.

Expert Review: In our experience, Nextiva helps provide exceptional customer experience and offers a complete cloud-based business phone service, which makes it the best call center software.

2. RingCentral

RingCentral

RingCentral is a popular business VoIP service provider and lets you set up a cloud call center solution for your business. You can quickly provide customer support from anywhere in the world and at any time.

It offers an omnichannel solution where you can define rules to route calls based on capacity, availability, and more. This way, you can speed up your customer support and easily have customer interactions on multiple channels at once.

With RingCentral, you can also boost your support agent’s productivity. The software offers gamification options that can be used to provide incentives to agents. Besides that, it’s a complete workforce management software that makes it super easy to handle your team’s schedule and plan inbound calls based on traffic volumes.

Another advantage of using RingCentral is that it provides detailed analytics about your customer support performance. You can monitor key performance indicators (KPIs) in real-time, track agent performance, set up call monitoring, self-service resources, and more.

Plus, there are data visualization and root cause analysis tools that help you build custom stats dashboards for reporting. Other than that, you get an automated IVR system, seamless integrations, a predictive dialer, and more with RingCentral.

Expert Review: RingCentral offers tailored solutions based on your audience or industry. Whether you’re in the financial, healthcare, education, government, or have an eCommerce store, RingCentral is a great call center software to have.

3. Ooma

Ooma

Ooma is an all-in-one virtual phone solution for businesses of all sizes. Whether you have a startup, small business, or running an enterprise, Ooma offers lots of features to keep your remote teams and customers connected.

Ooma makes it very easy for you to set up a cloud call center and provide exceptional customer support. It provides intelligent call routing functionality and lowers long call queues by helping customers find the right agent without going through repetitive or redundant steps.

You can also create customized call flows for your support team. The service offers a drag and drop call flow designer that helps you build a call sequence in a few minutes.

Other than that, Ooma also offers features like multi-level IVR and automatic call distribution based on caller data, business hours, and agent skills. You can even match callers to the right agent with intelligent reconnect, where the customer is automatically connected with the person they were speaking to before the call dropped.

Ooma also lets you monitor your customer support performance. However, it doesn’t match the 45 different reporting features and reports that Nextiva has to offer for measuring your VoIP call center efficiency.

Expert Review: Ooma is a great solution for small to medium-sized businesses looking to add a call center solution.

4. FreshDesk

FreshDesk

FreshDesk is a famous software that offers a complete contact center solution for businesses. Over 50,000 companies use FreshDesk to provide customer support.

FreshDesk Contact Center software, previously known as Freshcaller, is easy to use and helps you set up the software in just a few clicks. It also offers many features like setting up automated voice responses using artificial intelligence.

With FreshDesk, there’s an option to create a global contact center. You can use bring your own phone (BYOC) or purchase phone numbers from over 90 countries. Plus, it offers affordable pricing plans that you can scale as your business grows.

Other than that, it’s a complete omnichannel solution for your customer support. You can convert a call to a ticket and offer support to users from multiple channels in a single place while lowering wait time.

More features offered by FreshDesk include call recordings, call transcripts, call lifecycle information, voice bots, speech-enabled IVR, reporting tools to monitor agent performance and improve customer support, and more.

Expert Review: FreshDesk is a beginner-friendly call center solution. However, if you’re looking for more powerful features, then we recommend checking out Nextiva.

5. LiveAgent

LiveAgent

LiveAgent is the next call center software on our list, and it offers a lot of features like other services we’ve covered. However, what makes this service different is that you get a 14-day free trial to try the software before committing to a premium plan.

With LiveAgent, you get a cloud-based call center solution. The VoIP phone system helps your support agents to connect with customers from anywhere.

Plus, you get features like IVR, call back requests, call transfers, unlimited call recording, smart call routing, video conference calling functionality, in-app push notifications, chatbot, and automatic call distribution (ACD).

The software also integrates with popular CRMs like Salesforce and HubSpot. It also works seamlessly with email marketing tools like AWeber and Mailchimp. You can even integrate it with your WordPress website and add a live chat button.

Expert Review: If you’re looking for affordable pricing plans along with a free trial to test the software, then LiveAgent is the perfect tool for you.

6. 8×8

8x8

8×8 is a cloud communication platform that offers a secure call center solution. The service is loaded with features and offers 99.99% uptime across UCaaS and CCaaS.

What this means is that the service is reliable and guarantees faster performance without any delays or downtime. Besides, it has 35 data centers located globally to provide great quality of service.

It has a simple user interface and offers a detailed knowledge base, expert connect, and a complete communication hub to help you get started.

8×8 call center also provides features to handle inbound and outbound calls. For instance, you get easy call routing, call recording, speed and text analytics, omnichannel support, IVR, agent workspace management, click to call option, and more. However, you’ll find more features in other software we’ve covered, like Nextiva and RingCentral.

The service also easily integrates with CRMs such as Salesforce, Microsoft Dynamics 365, Azure, and Zendesk. You can also improve your customer support through contact center analytics and even conduct surveys to get customer feedback.

8×8 call center pricing plans are on the expensive side, as they start from $85 per user per month. If you want a more affordable solution, then you’ll get more value for money using Nextiva.

Expert Review: 8×8 is a powerful virtual phone platform that offers a robust call center solution. It is great for SaaS enterprises and large organizations.

7. CloudTalk

CloudTalk

CloudTalk is the last call center solution on our list. It’s a popular virtual call center platform and powers over 2,500 call centers, including companies like DHL, Mercedes Benz, Fujitsu, and GoStudent.

The service offers 140 national phone numbers that you can use for your business or select a toll-free number. CloudTalk has also partnered with multiple telcos across the globe to provide a strong network and ensure crystal clear calls and reliable performance.

Other features offered by CloudTalk include call queuing, call recording, voicemail, adding extensions, fax to email, business hours, conference calls, call masking, 3-way calling, smart outbound auto dialer, and more.

You also get intelligent routing features like a complete call flow designer to create automated workflows, IVR, ACD, skill-based call routing, set a preferred agent for clients, call forwarding, VIP queues, auto-answer functionality, and more.

Expert Review: CloudTalk is a dedicated call center software. You can use it to provide inbound support, outbound sales, and easily collaborate with remote teams.

Which is the Best Call Center Software?

If you’re looking for a complete cloud-based call center, then we highly recommend Nextiva. The software ticks all the boxes for what you should look for in a call center solution.

It offers powerful features that go beyond simply creating a call center. Nextiva is a complete virtual phone solution for businesses that want to take their customer support to the next level.

You get IVR, call recording, video conferencing, mobile and desktop apps, detailed reports and metrics to track performance, and so much more with Nextiva. Plus, it easily integrates different CRMs and marketing tools.

We hope this article helped you find the best call center software. You may also want to see our guide on how to choose the best blogging platform and the best WordPress plugins.

If you liked this article, then please subscribe to our YouTube Channel for WordPress video tutorials. You can also find us on Twitter and Facebook.

The post 7 Best Call Center Software For 2022 (Expert Pick) first appeared on WPBeginner.

8 Best Small Business Cell Phone Plans for 2022 (with Free Option)

Are you looking for a small business cell phone plan to stay in touch with your customers and team members?

A business cell phone plan gives you the freedom and flexibility to answer calls, communicate with your team, and attend meetings while on the go. It helps you stay connected from anywhere in the world.

In this article, we’ll share the best small business cell phone plans with pros and cons, so you can pick the best solution for your needs.

Best small business cell phone plans

Why Do You Need a Business Cell Phone Plan?

A business cell phone plan is important for many small business owners, so they can keep their business phone separate from their personal phone and easily coordinate with other team members.

With the right cell phone plan, your customer support staff will be able to help out customers and respond to their questions while on the go. This way you can improve retention and create a long-term relationship with your customers.

Similarly, if you have a remote team spread across different locations, then a cell phone plan can improve business communication since you can hold webinars and meetings to keep everyone connected.

As a business owner, you have a lot of choices when it comes to selecting a cell phone plan for your company. There are traditional wireless carriers, business VoIP services, and virtual calling systems that provide a business cell phone service.

That said, let’s look at some of the best small business cell phone plans in the market.

1. Nextiva

Nextiva

Nextiva is the best VoIP and virtual business phone service in the market. It’s a cloud-based business phone system that offers a powerful set of features, and it’s super easy to set up.

This is what we use for our business here at WPBeginner.

Nextiva is often referred to as a UCaaS (unified communication as a service) because it brings separate communication channels like video, text message chat, voice, and collaboration tools together in one place.

There are Nextiva apps for mobile phones, tablets, desktop, and even desk phones, so your team can use a separate business phone number or extension without needing two separate devices which helps reduce cost.

Some of the features you get include an auto-attendant feature, HD video conferencing option, nationwide unlimited calling and SMS messages, free number porting, voicemail to email notifications, toll-free numbers, a cloud-based VoIP call center, cloud PBX, call pop with caller ID details, and more.

The VoIP service also helps your team improve communication and automate different workflows. For example, you can set up email automation and create automated replies to quickly respond to business customer queries that come in through your WordPress website.

Another benefit of using Nextiva is that it easily integrates with other communication tools and CRMs like Salesforce, Google Contacts, Zendesk, Oracle Sales Cloud, Zoho, and more.

Nextiva offers 3 business cell phone plans that you can choose from.

  • Essential – The prices start from $18.95 per user per month, and you get unlimited voice and video calling, toll-free numbers, Outlook and Google contacts integrations, and more.
  • Professional – Starting at $22.95 per user per month. In addition to the features in the Essential plan, you also get unlimited conference calls, a screen sharing option, mobile and desktop SMS/MMS feature, auto-attendant, and more.
  • Enterprise – In this plan, you get all the features that Nextiva offers, and it will cost $32.95 per user per month. Plus, you get a call recording option, Microsoft Teams integration, voicemail transcription, and more.

If you’re looking for a small business cell phone plan that doesn’t require getting a separate device and allows for sharing the business phone number with multiple team members, then Nextiva is the way to go.

This is what we use for our business, and many other top organizations like UnitedWay, TacoBell, YMCA, Stanford University, and others also use Nextiva for their business phone.

2. RingCentral

RingCentral

RingCentral is also one of the best business cell phone services that you can use for your website. The VoIP phone service provider allows your support team to handle customer support from anywhere using its Android and iOS mobile app and desktop app.

This way, you can also implement a bring your own device (BYOD) policy and allow your team members to use their own devices to handle work-related tasks from any place at any time.

With RingCentral, you get unlimited phone calls within the US and Canada, voice-to-text features, video conferences, business SMS, internet fax, toll-free number, and more.

There’s also an auto attend feature in RingCentral and advanced call handling features where support agents can see the caller’s interaction history, get real-time analytics, and allow managers or another team member to take over a call.

RingCentral offers 4 business cell phone plans that you can use, and the best part is that you get a 14-day free trial.

  • Essentials – Starting from $19.99 per user per month, you get up to 20 users, a toll-free number, unlimited calls in the US/Canada, team messaging, and more.
  • Standard – In this plan, RingCentral offers an unlimited number of users, business phone numbers in 100 countries, unlimited internet fax, video meetings, 24/7 support, and more for $27.99 per user per month.
  • Premium – It will cost you $34.99 per user per month. You get more features like automatic call recording, hot desking, advanced call handling features, real-time analytics, CRM integrations, etc.
  • Ultimate – This plan is for $49.99 per user per month, and it includes all the features along with device status reports, status alerts, and unlimited storage.

3. Ooma

Ooma

Ooma is an all-in-one virtual phone service for small businesses. With Ooma, you get amazing features to keep you connected with your customers and remote team members.

The phone service offers HD audio, video conferencing, messaging, virtual receptionists, free 1-800 toll-free numbers, and free local phone numbers. The best, you get mobile apps that let you receive calls and answer your customers’ queries on the go.

Besides that, there’s also an Ooma Office suite that works out of the box and is very easy to set up. With Ooma Office, you can attend meetings and video conferences to keep your team connected with each other.

Other features offered by Ooma include voicemail transcription, online fax, enhanced call blocking, call recording, call forwarding, unlimited calling in the US, Canada, Mexico, and Puerto Rico, affordable international call rates, and more.

Ooma offers 2 pricing plans for small business cell phones.

  • Ooma Office – It will cost you $19.95 per month per user and you get a lot of features like a mobile app, virtual receptionist, call transfer, call logs, and more.
  • Ooma Office Pro – This plan will cost you $24.95 per month per user and you get additional features like a desktop app, call recording, enhanced call blocking, caller info match, and more.

4. Grasshopper

Grasshopper

Grasshopper is a top virtual phone service for small businesses that’s affordable and packed with valuable features.

Using Grasshopper, you can get a toll-free number, a local number, a vanity number, and transfer users to an existing virtual number easily. The cloud-based phone service offers a desktop and mobile phone app, so you can take calls and respond to messages from anywhere.

Other than that, you can set up custom greetings to welcome callers and ensure that you never miss a call by routing customers to another phone or team member. The service also offers virtual fax, voicemail, incoming call controls, analytics, and more.

The only downside is that Grasshopper is only available in the USA and Canada. That said, you get a 7-day free trial with 3 premium plans.

  • Solo – It will cost you $26 per month. You get to choose 1 phone number and 3 extensions.
  • Partner – This plan costs $44 per month and offers up to 3 types of phone numbers and 6 extensions.
  • Small Business – You can use unlimited extensions and up to 5 phone numbers for $80 per month.

5. Phone.com

Phone.com

Phone.com is a versatile virtual phone service that’s great for small businesses and startups. It offers affordable pricing plans and lets you mix and match plans based on your business needs.

The VoIP service offers business mobile and desktop apps so that you can handle customer support from an office or on the move.

With Phone.com, you get additional functionality like audio conferencing, call analytics, call recording and screening, call forwarding, text messaging, fax-from-phone option, and much more.

Phone.com offers 3 pricing plans with a monthly billing cycle, and you can combine these plans according to what you need. Plus, each plan comes with a 30-day money-back guarantee.

  • Basic Users – Starting from $10.39 per month per user, you get 300 minutes and 1000 text messages. It also includes video conferencing up to 10 participants, document sharing, fax from phone feature, and more.
  • Plus Users – It will cost you $15.99 per month per user and includes everything in the basic user package along with unlimited minutes and business text messages.
  • Pro Users – This plan will cost you $23.99 per month per user, and you get all the features that Phone.com has to offer. Plus, you get advanced call management features like call recording, call analytics, and CRM integrations.

6. AT&T

AT&T

AT&T is one of the largest wireless carriers in the United States, and it offers unlimited domestic mobile data usage, talk minutes, and text messages. It’s a great alternative to VoIP business cell phone plans and you get exceptional call quality.

With AT&T, you get no roaming charges along with unlimited talk time and instant messaging for Mexico and Canada. There are also shared data plans where you can make the data shareable for up to 25 phones, tablets, and other devices.

There is also an international addon that lets you make calls and send messages to over 210 countries. Each mobile plan also comes with 5G and 5G+ access, so you won’t worry about slow internet speeds.

Other than that, AT&T offers a video streaming feature, but the video quality will depend on your plan. It also offers powerful security measures to protect your business. For instance, you get spam and fraud call blocking, identity monitoring, safe browsing, and more.

There are the 3 business cell phone plans offered by AT&T, and you get to choose up to 10 lines per plan. However, the prices go down if you select 6 to 10 lines per plan. Also if you exceed the data limit, then your internet speeds are slowed down to 128 Kbps.

We’ll show you prices for 6 – 10 lines.

  • Business Unlimited Starter – Priced at $30 per month per line, you get basic security features, 5G/5G+, standard definition video streaming quality, 5GB mobile hotspot data per line, and more.
  • Business Unlimited Performance – It will cost $35 per month per line, and you get HD video streaming, 40GB of mobile hotspot data per line, and advanced security features.
  • Business Unlimited Elite – This plan is for $40 per month per line. It offers advanced security features, business fast track, HD and 4K video streaming, and 100GB of mobile hotspot data per line.

7. Verizon

Verizon

Verizon is another wireless carrier that you can use for your business cell phone needs. It also offers some of the best cell phone plans and features like unlimited calling, texting, and data plans within the US.

With Verizon, you get extended high-speed data coverage across the USA and selected international countries. It even offers flexible plans for adding unlimited data for tablets. However, you’ll need compatible devices and ensure that 5G coverage is available in your area.

Besides, the wireless carrier offers different security measures. For instance, you can use its call filter to block spam, protect your device against phishing and web risks, Wi-Fi protection notice, and more.

Verizon offers 3 different pricing plans, and you can choose the number of lines you require. The more lines you add, the lower will be the overall prices.

  • Business Unlimited Start 2.0 – It will cost you $30 per line per month, and you get unlimited talk, text, and data. It also includes 5G/4G LTE, an unlimited mobile hotspot, and a call filter spam blocker. You can also save $5 per month for paper-free billing and autopay.
  • Business Unlimited Plus 2.0 – You can select this plan for $35 per line per month. It includes a 5G ultra-wideband, 100GB of data, and more security features.
  • Business Unlimited Pro 2.0 – This unlimited plan is priced at $45 per line per month. In addition to everything in Start and Plus plan, you get unlimited premium network access and more perks. Since you get unlimited data, there are no overage charges.

8. Google Voice

Google voice

Google Voice is the last business cell phone plan on our list, and it’s a virtual phone service that you can use for your business. With Google Voice, you can work from anywhere, as it works on your mobile device, laptop, and supported desktop phones.

Google Voice also offers ease of use with a simple interface that helps manage your workflows, assignments, and billing from a single platform.

Currently, the cell phone service is only available in the US. However, you get free calling to the US from any country, free calling to Canada from the US and unlimited SMS in the US.

A few other features offered by Google Voice include spam call blocks, voicemail transcriptions, and integration with Google Workspace. You can easily use Google Voice with Google Meet and Calendar.

You can choose from 3 monthly plans for Google Voice.

  • Starter – It will cost you $10 per user per month, and up to 10 users can use the service in 10 domestic locations. However, you cannot use Google Voice internationally if you use this plan.
  • Standard – You can get this plan for $20 per user per month. It includes an unlimited number of users and domestic locations along with all the basic features. You also get auto attendant, Ring Groups, desk phone support, and eDiscovery for calls, voicemails, and SMS records.
  • Premier – Priced at $30 per user per month, this plan offers unlimited users, domestic and international locations, and advanced features like advanced reporting.

Which Small Business Cell Phone Plan is the Best?

If you’re looking for a VoIP business phone service that offers lots of flexibility and features, then we recommend Nextiva.

It’s simple to use, and you can stay connected with your customers and team from anywhere. Plus, it offers mobile, desktop, and tablet apps, so you handle calls, take meetings, organize workflows, and provide a great customer experience while on the go.

RingCentral and Ooma are great alternatives for Nextiva, and they round out the top 3 providers in our list.

On the other hand, if you want to use a traditional wireless carrier, then you can consider using AT&T. It offers unlimited text, talk, and data, along with an addon to include international calling and messaging. Plus, if you’re an Apple iPhone or Samsung Galaxy phone user, then are no limits to 5G wireless service when using traditional carriers.

We hope that this article helped you find the best small business cell phone plans. You may also want to see our comparison of the best email marketing services and best push notification software for small business.

If you liked this article, then please subscribe to our YouTube Channel for WordPress video tutorials. You can also find us on Twitter and Facebook.

The post 8 Best Small Business Cell Phone Plans for 2022 (with Free Option) first appeared on WPBeginner.

How to Set Up an Auto Attendant Phone System for Your Website

Do you want to set up an auto attendant phone system for your website?

For business owners, an auto attendant phone system can cut costs, help you answer calls faster, improve customer service, and make your small business look more professional.

In this article, we’ll share a step by step guide on how to easily set up an auto attendant phone system for your WordPress site.

How to setup an auto attendant phone system for your website

What Do You Need to Set Up an Auto Attendant Phone System for Your Website?

For most small business websites or online stores, you can simply add a phone number to your website. Your visitors can call the phone number to get in touch with you.

However, standard phone services don’t offer advanced features like call forwarding, auto attendant, call waiting, business hours, and more. Plus, it’s expensive to add on simple features like an auto attendant.

To set up an auto attendant phone system the right way, you’ll need to use a virtual business phone service provider.

We recommend using Nextiva since it’s the best business phone service in the market used by brands like Taco Bell, YMCA, Buffalo Bills, and more.

It lets you easily manage your business calls, set up auto attendant, call forwarding, and more at a much cheaper rate than a business landline or mobile provider.

Nextiva

Note: We use Nextiva here at WPBeginner for all of our business phone needs.

Since Nextiva is a VoIP phone service, it will use the internet to make and receive calls instead of traditional landlines.

This helps you save money and gives you access to advanced features like auto attendant, call forwarding, call waiting, voicemail, conference calling, and much more.

You can also get toll free number or choose a business phone number with any location.

It also lets you manage your calls from your current mobile phone, computer, or standard desk phone.

With that said, let’s show you how to set up an auto attendant phone system for your website.

Setting Up an Auto Attendant Phone System

First thing, you need to sign up for a Nextiva account. During the sign up process, you can choose a new business phone number or connect an existing phone number to your account.

After you’ve set up your account, you’ll be able to automatically make and receive calls from your business phone number across any device.

Next, you can set up an auto attendant phone system for your website.

From your account page, you need to click on the ‘Communication’ menu option and then click the ‘Phone System’ button.

Click communication and phone system

This brings you to a screen where you’ll have different options for setting up business phone features.

Next, click the ‘Call flows’ button.

Click call flows button

On the next screen, you need to create a new call flow.

Simply click the ‘Create New Flow’ button to get started.

Click create new flow

If you’ve created call templates for other features, then they’ll be listed here.

We’ll select the ‘Start from Scratch’ option.

Select start from scratch

Next, you can give your call flow a name to help you remember.

After that, hover over and click the ‘Phone’ button.

Name and click phone button

Then, you need to enter your main business phone number.

You can add an extension and additional numbers as well.

Enter business phone number

Then, click the ‘Save & Continue’ button.

Next, click the ‘Add Action’ button for the next step.

Click add action button

This brings up a menu where you can choose the next action.

To create an auto attendant, you can select the ‘Phone menu’, ‘Dial by extension’, or ‘Dial by name’ options.

We’ll select the ‘Phone menu’ option since this lets us record a greeting and then offer callers options to dial specific departments or team members.

Select phone menu option

Next, you can choose the ‘Default Greeting’ from the ‘Greeting’ drop down.

You also have the option to record or upload your own greeting.

Choose call greeting

After that, you can customize the phone menu options that will play after your greeting.

You can use the keypad under the ‘Phone Menu’ for the numbers your callers will dial and the person or department they’ll be redirected to.

For multiple options, click the number, and add the corresponding department in the ‘Menu Options’ section.

Select numbers and departments

Next, you can configure the ‘Advanced Options’ settings.

You can set the timeout length, select an option for dialing the operator, and click the checkbox to allow callers to reach individual team members by dialing their extension.

Configure advanced calling options

After that, click the ‘Save & Continue’ button.

This brings you back to your main call flow screen. You need to assign team members and phone numbers to the call options you just created.

Simply click one of the ‘Add action’ buttons.

Click add action button

Then, click the ‘Users and Teams’ menu option.

This lets you assign the action to a specific team member or department.

Select user and teams

Next, you can choose who the call will ring, how it will ring, caller ID settings, and more.

Simply select the best options for your business and then click the ‘Save & Continue’ button.

Select team ring settings

You need to follow the same steps for all of the call menu options you created earlier.

After that, you’ll be taken back to your main call flow screen where you need to click the ‘Add action’ button again to finish your call flow.

Click add action

Next, you’ll have a variety of different options for what happens if no one answers.

We will select the ‘Voicemail’ option, so callers can leave a message if no one answers the phone.

Click add voicemail

On the next screen, you can choose your voicemail mailbox and message.

Simply select the team or person from the ‘Voicemail Destination’ drop down, and the right department from the ‘Team’ drop down.

Select voicemail destination

Then, click the ‘Save & Continue’ button.

After that, you need to follow the same steps for each extension.

Once you’re finished, you should see ‘Call ends’ at the end of your different call flows.

Click go live button

Then, click the ‘Go Live’ button at the bottom of the screen to activate the call flow.

Make sure you test out the auto attendant feature to ensure the greeting and call forwarding works properly.

Aside from all the powerful features, our most favorite part about Nextiva is that it lets our team members have a virtual business phone number, so they can only receive calls during certain hours without losing their privacy.

Adding a Click to Call Button in WordPress

Now that you’ve set up an auto attendant phone system, you may want to add a click to call button to your WordPress website. This makes calling as simple as clicking a button.

The first thing you need to do is install and activate the WP Call Button plugin. For more details, see our beginner’s guide on how to install a WordPress plugin.

Upon activation, you need to go to Settings » WP Call Button to set up the plugin.

WP Call Button settings

On this screen you can turn on the call button and add your number.

Then, you can customize the appearance of your button and add a sticky button that floats on the screen across your website.

Customize call button

You also have control over where the button appears and can choose to show or hide the button on certain posts and pages.

If you want more control over where the button appears, then you can display it manually. To do this, simply click the ‘Static Call Button’ menu option.

Then, you can change the button settings and copy the shortcode to add to your site.

Manually add call button

After you’re finished customizing the plugin settings, make sure to click the ‘Save Changes’ button.

You can also add a sticky button directly to your pages, posts, and widget areas by using the included block.

Add WP Call Button block

In the block settings, you can change the colors, size of the text, alignment, and show or hide the phone icon.

Once you’re finished, make sure to click ‘Update’ or ‘Publish’ to save your changes.

Now, your visitors will see your click to call button live on your website. When they click the button, they’ll be taken to your auto attendant phone system.

WP Call Button preview

For more details on displaying a click to call button, see our guide on how to add a click to call button in WordPress.

Beyond a business phone, we recommend adding a contact form and even live chat or an AI chatbot, so your visitors can contact you with the method they prefer.

We hope this article helped you learn how to set up an auto attendant phone system for your WordPress site. You may also want to see our guide on how to choose the best website builder and our picks on the best email marketing services for small businesses.

If you liked this article, then please subscribe to our YouTube Channel for WordPress video tutorials. You can also find us on Twitter and Facebook.

The post How to Set Up an Auto Attendant Phone System for Your Website appeared first on WPBeginner.

8 Best Help Desk Software for Small Business 2021 (Compared)

Are you looking for the best help desk software for your business?

Using help desk software can help you improve your customer support workflow, better manage requests, and improve your customer relationships.

In this article, we’ve hand picked some of the best help desk software you can use along with your WordPress site. We’re using these tools across our various businesses to help deliver a great customer experience.

8 best help desk software for small business (compared)

Why Use Help Desk Software?

Help desk software makes it easy to manage customer support requests to serve your customers better.

This leads to happier customers and improved customer retention, which means more money for your business over the long term.

When you’re just getting started online, it can be easy to manage all of your customer support requests yourself through your business email address.

But as your WordPress website continues to grow, it can be challenging to keep up the same quality of customer support.

Using help desk software in your business can elevate the quality of your customer interactions and give you a competitive advantage in your space.

The best help desk software:

  • Helps you scale your customer support as your business grows
  • Makes it easy to keep track of support requests across multiple channels
  • Lets you create detailed customer profiles and better understand your users
  • Improves support response time and customer relationships easily

That being said, let’s take a look at some of the best help desk software you can use to help your small business website grow.

1. Help Scout

Help Scout

Help Scout is one of the best all in one help desk software in the market. It has nearly every feature you need to streamline your help desk and customer support process.

We use Help Scout here at WPBeginner and our other businesses for all of our email support needs.

It can help you manage all of your chat and email support requests from one place. That way, your customers can reach out using the method they prefer, and your support team can manage requests from a single queue.

You can speed up support requests by created saved replies, so your team can respond to common questions instantly.

There’s a built-in knowledge base feature, so you can build your own help center. This reduces the total number of support requests since your users can find solutions to their problems.

You’ll also find in depth reporting data, so you can see where your team is doing great and what needs to be improved.

The time tracking report lets you see where your support team is spending the most time, so you can improve your product workflows.

A live chat feature, also known as Beacon, is available if you want to add an additional support channel.

It recommends articles to help solve your users solve problems. If they can’t find a solution, then they can chat with your team.

Pricing: The Basic plan starts at $20 per user per month and includes 3 mailboxes, live chat, and more. The Plus plan starts at $35 per user per month if you have a bigger team.

2. HelpDesk.com

HelpDesk.com

HelpDesk is a very easy to use help desk tool and ticketing software. It’s very intuitive and a simple way to keep all your messages in one place.

Any requests from contact forms, incoming emails, live chat, and more will come to a single dashboard, and a ticket will be created.

There are advanced ticketing, sorting, and tagging features, so you can prioritize the most important messages.

Plus, there are useful team collaboration tools like multiple mailboxes, agent groups, and private notes for support tickets to help your entire support team become more effective.

You can use the automation features like automated task assignments, canned responses, and custom automated workflows to optimize your response time.

Those running IT help desks can use the specialized IT service teams features to create groups of agents responsible for certain areas like subscriptions, signs up process, end-users, and more.

You can even create an IT support help desk for internal teams to help employees get up to speed on your software and processes.

There’s also an integration with LiveChat, so you can manage help desk tickets and solve customer issues in live chat all in one place.

You’ll find additional integrations like Hubspot, Salesforce, Zapier, Slack, and more that you can use to improve your support workflow.

Pricing: For teams, pricing starts at $19 per agent per month and includes a ticketing system, 60-day chat history, and more.

3. Hubspot

HubSpot

Hubspot offers business owners a wide range of customer management tools to help improve customer satisfaction and relationships.

It includes easy to use help desk software and a ticketing system to keep track of long term customer service requests.

They offer one of the best CRMs for small businesses that easily integrates with the customer service management software.

The service desk software and ticketing system organizes all of your support requests into a single dashboard that your entire team can access.

You can keep track of important support metrics like ticket volume, agent response time, and more. This helps you see if you’re hitting your goals and meeting your customer service level agreements (SLAs).

You’ll find additional features like knowledge base software to help your customers resolve their own issues and routing and automation to help save you time.

Plus, there’s bundled live chat and chatbot functionality, so you can communicate in real time with your customers.

Pricing: There’s a free plan for all users. Paid plans start at $45 per month and give you access to additional automation tools and support for more team members.

4. FreshDesk

FreshDesk

FreshDesk is another popular help desk provider for businesses. It’s very user friendly, while still offering plenty of advanced features.

The help desk system has a shared inbox for easy and fast team collaboration, escalation, and issue management. You can even route tasks based on team member availability.

Beyond help desk features, you’ll find chatbots, live chat, modern messaging, automation features, omnichannel support, and more.

There’s built in reporting and data, so you can refine your support processes over multiple communication channels. You can even use the social media integration to convert messages and brand mentions into tickets and respond.

It also includes various tools to help create your own self service portal like forum support, FAQ creation, a help widget, and more.

Pricing: The basic version of the software starts at $15 per month. While full omnichannel support plans start at $79 per month when billed per year.

There is a free version of the support software that supports an unlimited number of agents. But, it only includes ticketing and knowledge base features.

5. Nextiva

Nextiva

Nextiva is the best business phone service for small businesses. Beyond phone support, they offer a complete multichannel support solution.

The integrated help desk solution lets you communicate across many different channels from a single app including, phone, email, and team messaging.

No matter where your customers reach you from, you can respond from one place.

The ticket management system is straightforward to use, and you can set priorities, send reminders, message your team, and more.

If you’re using other Nextiva services like Nextiva business VoIP or the sales CRM, then these will instantly integrate.

You’ll find other useful features like call routing, canned responses, a mobile app, and a self-service knowledge base.

We use Nextiva at WPBeginner for all of our phone support needs. It’s the best option available if you need to offer phone support.

There are all kinds of powerful features to help your phone support team including, call forwarding, custom greetings, virtual business phone number, analytics, and more.

Nextiva works great for small business owners as well as large call centers who want to automate sales and customer support.

Pricing: Nextiva starts at $18.95 per month for between 20-99 users. If you want support for SMS and more integrations, then the Pro plan starts at $22.95 per month.

6. LiveChat

LiveChat

LiveChat is the best live chat software in the market. It lets you quickly add live chat support to your website, so you can instantly respond to customer’s requests.

The LiveChat apps are easy to use and work on mobile, desktop, and tablet devices across Android and iOS. So, your support team can answer requests without logging into the WordPress dashboard.

Plus, there’s a WordPress plugin that makes it easy to integrate with your website.

You can set up LiveChat to work during your non-work hours, so all live chat requests will go directly to your help desk management system.

We use LiveChat across all of our eCommerce businesses to support our pre-sales staff.

The chat window is very easy to customize to match your website’s branding.

One really great feature of this tool is the speed. The chat window loads faster than other providers and works across every device.

It integrates easily with other customer support and marketing tools you’re already using, like HelpDesk, HubSpot, and Google Analytics.

You’ll also find additional support tools to help improve the quality of your support, like visitor tracking, a smart API that integrates with your knowledge base, and more.

Pricing: There are plans for businesses of all sizes. The starter plan begins at $16 per agent per month when paid yearly. Plus, there’s a 14 day free trial to test out the service.

7. Chatbot.com

ChatBot.com

Chatbot.com is the best AI chatbot software in the market today. This tool makes it easy for small businesses to create their own AI chatbot and improve customer service.

You can use the drag and drop builder to create a customer support chatbot quickly.

There’s also a library of industry specific templates you can use. These will help you develop your unique chatbot based on user questions and scenarios.

It integrates easily with both WordPress and WooCommerce. Plus, your live chat and customer service software of choice.

We use ChatBot.com in several of our SaaS businesses to handle pre-sales questions and forward users to our live support team if necessary.

This process can make your customer service workflow more effective, and free up time for your support staff.

Pricing: It starts at $50 per month billed monthly for up to 1,000 monthly chats, and goes up from there.

There’s a 14-day free trial included in every plan, so you can see if chatbots work for your business.

8. WPForms

WPForms

WPForms is the best contact form plugin for WordPress used by over 4 million websites. It’s packed with features, while still being incredibly easy to use.

We use WPForms here on WPBeginner and across all of our other websites.

You can use the drag and drop builder to create a customer support form quickly, so your users can submit a support request to your team.

The free version of the plugin lets you build a basic contact form and includes spam protection, email notifications, and more.

The pro version of the plugin takes these features even further and turns it into a useful service desk tool. It lets you create more advanced forms with conditional logic, form abandonment functionality, geo-location, and more.

Every form submission goes directly to your WordPress dashboard, so you can quickly respond to customer queries. You can also set up instant form notifications that automatically send you an email when a user submits a form.

You can notify yourself or your team members in charge of customer support.

There’s also a user journey addon that lets you see what your visitor did on your website before submitting a form. This makes it easy to see where your user got stuck, so you can resolve their issue faster.

Plus, there are over 3000 different software integrations, including service desk, HR software, project management tools, marketing automation tools, and more.

Pricing: The Basic plan starts at $39.59 per year and has features for simple form creation, but to get access to user journey reports, advanced integrations, and more, the Pro plan is $199.50 per year.

What is the Best Help Desk Software (Expert Pick)?

In our expert opinion, there are several different help desk software solutions that can be the perfect choice for your business.

If you’re looking for the best email help desk that brings all of your customer support channels together, then Help Scout is the best option.

If you need a great all in one help desk tool that integrates perfectly with LiveChat, then HelpDesk is perfect.

If you want a customer help desk that also includes a business phone system, then Nextiva is a great choice.

Regardless of which help desk software you use, you’d want to use WPForms since it helps you forward the message from your website to the right help desk software.

Aside from the top help desk software on our list, we also looked at other providers like Zoho Desk, Jira, LiveAgent, FreshService, HappyFox, Zendesk support, and more.

However, we decided not to list them to help you avoid choice paralysis, so you can quickly find the best help desk software for you.

We hope this article helped you find the best help desk software for your business. You may also want to see our picks of the best email marketing services for small businesses and our guide on how to choose the best web design software.

If you liked this article, then please subscribe to our YouTube Channel for WordPress video tutorials. You can also find us on Twitter and Facebook.

The post 8 Best Help Desk Software for Small Business 2021 (Compared) appeared first on WPBeginner.

14 Best WooCommerce Sales Funnel Plugins to Boost Your Conversions

Are you looking for the best WooCommerce sales funnel plugins to boost your conversions?

There are many WooCommerce plugins out there to help you optimize your sales funnel, so you can make more money from your existing traffic.

In this article, we’ve hand picked some of the best WooCommerce sales funnel plugins you can use to increase conversions.

14 best WooCommerce sales funnel plugins to boost your conversions

Why Use WooCommerce Sales Funnel Plugins?

WooCommerce makes it easy to create an online store, but the default features and settings aren’t built to help you sell more products.

On average, only 10% of shoppers will add anything to their carts. After they do, 60-80% of them abandon their carts without finishing the purchase.

Luckily, there are all kinds of WooCommerce plugins to help you boost conversions, so you can make more sales from your existing traffic. Using WooCommerce sales funnel plugins can help your store in a lot of ways.

  • Recover sales from users abandoning their carts
  • Stay in touch with customers via email marketing
  • Create store pages to promote best-selling products
  • Offer coupon codes to bring in more sales
  • And much more

With that said, let’s look at some of the best WooCommerce sales funnel plugins that you can use with your WooCommerce store.

1. SeedProd

SeedProd

SeedProd is the best drag and drop WordPress page builder in the market used by over 1 million websites.

It’s very easy to use and has a collection of pre-made templates and blocks that will help you customize your WooCommerce product pages, checkout pages, and more.

SeedProd WooCommerce blocks

By creating custom pages for your WooCommerce store, you can improve conversions, promote popular and related products, and make more money.

Plus, it works with any WooCommerce theme, so you can create custom product pages, checkout pages, and more, without any limitations.

There is a free version of Seedprod you can use to create beautiful landing pages. However, the WooCommerce blocks are only available in the pro version of the plugin.

2. OptinMonster

OptinMonster

OptinMonster is the best WordPress popup plugin and lead generation tool in the market used by over 1 million websites.

It helps you convert your abandoning website visitors into new customers and email subscribers.

You can use OptinMonster to boost your conversions, reduce shopping cart abandonment, show targeted website messages, grow your email list, and much more.

OptinMonster has a ton of built-in popup features that can help you boost sales easily.

For example, you can create floating header or footer bars perfect for announcing ongoing sales, free shipping, sale countdown timers, and other special offers.

Floating header bar

Plus, every popup can be customized to display based on the rules you decide. For example, you could set your countdown timer to only appear during checkout, or only show a sales banner on a certain product category.

You can even create popups that will display based upon the visitor’s location. Plus, you can gamify popups with the spin the wheel feature, and much more.

Spin the wheel popup example

For more details, see our guide on how to create a WooCommerce popup to increase sales.

Note: You can get a free version of OptinMonster to get started through WordPress.

3. MonsterInsights

MonsterInsights

MonsterInsights is the best analytics solution for WooCommerce stores.

It’s incredibly easy to set up and comes with enhanced eCommerce tracking, which gives you more insights you can use to optimize your funnel and make more sales.

Plus, all of this information is displayed directly in your WordPress dashboard. You don’t need to sort through the complex Google Analytics reports to find what you’re looking for.

WooCommerce analytics report

You can also get a detailed breakdown of your shopping cart activity, the total number of purchases, top performing products, and more.

This helps you make data-driven decisions to grow your business and quickly see if the changes you’re making are helping to improve your store’s conversions.

WooCommerce cart report

For more details, see our step by step guide on how to setup WooCommerce conversion tracking.

4. WooFunnels

WooFunnels

WooFunnels is an easy to use WooCommerce sales funnel builder. It lets you create lead pages, checkout pages, order bump pages, upsells, downsells, and more.

It has dozens of different templates you can use to create your sales funnel pages in a couple of clicks.

You can easily customize every page of your funnel with the drag and drop builder. WooFunnels also includes built in customer reporting, so you can track customer and order data.

5. TrustPulse

TrustPulse

TrustPulse is the best social proof plugin for WooCommerce that helps you improve conversions and get more sales.

When potential customers are close to making a purchase, they’ll see a notification from other customers who have just made a purchase. By adding social proof, you give your visitors a nudge to complete their purchase.

TrustPulse example

TrustPulse makes setting up this kind of notification incredibly easy. You can install it on any WordPress website without code and customize the notifications to match your brand and website design.

There are advanced targeting options, so you choose the products and pages to run the campaign.

For more details, see our guide on how to use FOMO to increase conversions.

6. CartFlows

CartFlows

CartFlows is a feature rich WooCommerce sales funnel builder that helps you optimize your WooCommerce checkout process.

It includes a variety of templates and lets you create custom pages for every part of the sales process, including thank you pages, checkout pages, and more.

Once you activate the plugin, it’ll automatically replace the default WooCommerce checkout with a checkout process optimized for conversions.

Plus, it integrates with most popular WordPress page builders like Divi, Beaver Builder, etc to easily customize the templates and pages.

7. LiveChat

LiveChat

LiveChat is the best live chat support software in the market. It lets you easily add live chat to your WooCommerce store and instantly respond to questions.

This makes it easy to help your visitors move forward with their purchase and avoid abandoned carts. Plus, the chat window can be fully customized to match your brand.

It also integrates with top email marketing, WooCommerce CRM, and customer support tools.

The live chat apps work across mobile, tablet, and desktop devices, so you can answer questions on the go, without having to login to your WordPress dashboard.

For more details, see our guide on how to add LiveChat to your WooCommerce store.

Alternative: If you’re looking for chatbot software, then check out ChatBot.com to fully automate your WooCommerce live chat.

8. Nextiva

Nextiva

Nextiva is the best business phone service in the market that works seamlessly with WooCommerce.

Adding a business phone number to your online store will help improve credibility and trust, while boosting your store conversions.

Since it’s a virtual business phone app, you can use it to receive calls on your mobile phone, tablet, and desktop computer.

It offers advanced enterprise level features at an affordable price like call routing, auto-attendant, and more.

Once you’ve set up your business VOIP, you can add a free click-to-call button to your store, so customers can reach your team with a single click.

Alternative: RingCentral and Ooma are good business phone alternatives.

9. WP Mail SMTP

WP Mail SMTP

WP Mail SMTP is the best WordPress SMTP plugin in the market used by over 2 million websites. It helps to ensure that all of your WooCommerce emails are delivered to your customer’s email inboxes.

WooCommerce will send email notifications to the store owner and customers when certain actions are taken in your store.

But, many WordPress hosting companies haven’t set up the email function correctly, and some even block it from happening. In this case, your store emails will not send.

WP Mail SMTP fixes this problem and uses an SMTP service provider to send emails. This ensures your emails will actually be delivered to your user’s inbox and not go to the spam folder.

The free version of WP Mail SMTP will work for most WooCommerce stores. The premium version, WP Mail SMTP Pro, gives you access to premium support, a white glove set up service, and even more features.

10. Advanced Coupons

Advanced Coupons

Advanced Coupons is the best WooCommerce coupon code plugin in the market. It expands the default WooCommerce coupon functionality and helps you boost sales by offering attractive coupons for your visitors.

It easily integrates perfectly with WooCommerce and lets you create BOGO offers (Buy One Get One), scheduled coupons, auto apply coupons, shipping coupons, and more.

You can even get started with the free version of the plugin to test out different coupon offers and see how it impacts your online store.

For more details, see our guide on how to create smart coupons in WooCommerce.

11. Easy Affiliate

Easy Affiliate

Easy Affiliate is the best affiliate tracking and management plugin for WooCommerce.

It lets you easily create an affiliate program for your online store, so your customers can promote your products.

When someone joins your affiliate program, they’ll get a unique link and will earn a commission whenever a sale is made through their link.

It’s fully customizable, and you can control who is allowed to join your affiliate program and the payment options you want to offer.

Easy Affiliate also includes reporting, so you can track sales, payments, link clicks, and more.

For more details, see our guide on how to add an affiliate program in WooCommerce.

12. WPForms

WPForms

WPForms is the best contact form builder in the market used by over 4 million websites. It’s very beginner friendly and lets you create contact forms to answer your customer’s questions and resolve issues.

You can choose from the collection of 100+ prebuilt templates to quickly create the exact kind of form you need.

WPForms templates

You’ll find templates for user feedback forms, polls, surveys, and more. Then, you can simply customize the form with the easy to use drag and drop builder.

The free version of WPForms lets you create simple contact forms, but if you want to create more advanced forms, then you’ll need the premium version of WPForms.

13. PushEngage

PushEngage

PushEngage is the best web push notification software in the market used to send over 9 billion push messages every month.

It lets you connect with your visitors and customers after leaving your online store with targeted push messages. These are messages that will display in your subscriber’s browser even when they’re not browsing your store.

For example, if a customer adds items to their cart and leaves before making a purchase, then you can send an abandoned cart notification to improve conversions.

You can also send out information about product webinars, flash sales, coupons, and much more.

There’s also a free version of the plugin that lets you send messages to up to 500 subscribers.

For more details, see our guide on how to add web push notifications to WordPress.

14. Constant Contact

Constant Contact

Constant Contact is the best email marketing service for WooCommerce businesses. It’s packed with features while still being beginner friendly, so you can easily add it to your store and start building your email list.

With this tool, you can easily manage your email subscribers and deepen your relationship with your customers.

Every plan gives you access to unlimited emails, tracking and reporting, list segmentation, and much more.

It has dozens of professionally designed email templates built for specific niches, so you can quickly start creating your own email campaigns.

WPBeginner readers can use our Constant Contact coupon code to get 20% off your plan.

Alternative: HubSpot, SendinBlue, and Drip are great alternatives for WooCommerce email marketing.

15. Bonus: Uncanny Automator

Uncanny Automator

Uncanny Automator is the best automation plugin for WooCommerce. It acts as a connector between your WooCommerce store and other apps, so they can talk to each other without you writing any code.

It’s very easy to use and comes with all kinds of automated workflows you can set up in a couple of clicks.

With Uncanny Automator, you can automate many WooCommerce tasks to save time and offer your customers a better user experience.

For example, you can automatically send SMS notifications to your customers and send order data to Google Sheets for better customer tracking.

There are dozens of other automations you can create to help you run your online store more efficiently.

We hope this article helped you find the best WooCommerce sales funnel plugins to boost your conversions. You may also want to see our guide to creating a free business email address and creating an email newsletter the right way.

If you liked this article, then please subscribe to our YouTube Channel for WordPress video tutorials. You can also find us on Twitter and Facebook.

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9 Best Customer Service Software for Business in 2021 (Compared)

Are you looking for the best customer service software for your business?

Using the right customer service software can streamline your customer support workflow and help you create better customer relationships.

In this article, we’ve hand picked some of the best customer service software that you can use along with your WordPress site. We’re using these tools in our various businesses to help deliver top-notch customer support.

9 best customer service software for business in 2021 (compared)

Why Use Customer Service Software?

Customer service software makes it easy for your business to provide a great customer experience. This leads to improved customer retention, which means more revenue for your business over the long run.

As your WordPress website or online store grows, it can be hard to maintain high customer satisfaction, but the customer service software makes this easy.

Since customers will make or break your success, investing in the right support software stack can give you a competitive advantage.

The best customer service software:

  • Enables you to deliver a faster and more consistent support experience
  • Lets you gather customer insights and data to improve your business
  • Allows you to scale up your customer support easily as your business grows
  • Helps you build a more efficient customer service team

That being said, let’s take a look at the top customer support software that you can use along with your small business website.

1. Help Scout

Help Scout

Help Scout is one of the best all in one customer support tools. It’s packed with nearly every feature you need to streamline your customer support processes.

Note: we use Help Scout here at WPBeginner and across all of our other businesses for our email support needs.

It lets you simply manage your email and chat support from a single tool. This lets your customers contact you from where they feel the most comfortable, and your team can work from a single support queue.

Your customer support team can create saved replies, so they can quickly respond to common questions and save time.

There’s a knowledge base feature that lets you build your own help center. This makes it easy for your customers to find the answers they need on their own while reducing the number of support requests.

Help Scout also provides detailed reporting data and metrics, so you can quickly get an overview of what’s working and where your team can improve. Their time tracking report helps you see where your agents are spending the most time, so you can improve your product workflows to improve time to resolution.

For business owners who want to add more support channels, there’s a live chat feature available. It’s not as powerful as other market leading live chat software, but it can be a good solution for many businesses.

Help Scout Live chat feature also known as Beacon has a self-service answer feature that recommends articles to your users. If they can’t find an answer, then they can quickly start chatting with your team.

Plus, there are over 40 integrations with tools your business is using like HubSpot, Slack, Google Apps, WooCommerce, and more.

Pricing: An affordable Basic plan starts at $20 per user per month. This provides 3 mailboxes, live chat, and more. Bigger teams can opt for the Plus plan that starts at $35 per user per month.

2. LiveChat

LiveChat

LiveChat is the best live chat software in the market today. It’s very flexible and feature rich, plus there’s a WordPress plugin that makes it easy to integrate with your website.

The LiveChat apps are very easy to use and work across mobile, desktop, and tablet devices. So, you don’t have to be logged in to WordPress to access your customer service hub.

You can set up LiveChat to work during your team’s off hours so that live chat requests will go directly to your support ticket management system.

Note: we use LiveChat across all of our eCommerce businesses to support our pre-sales staff. Their customization options make it easy to match the chat window to our company branding.

One stand out feature of this service is speed. The chat window loads much faster, has a better user experience, and works across every device. A lot of other live chat providers can’t match this.

When it comes to customer support, speed is essential, and this tool shines.

It integrates with nearly all the marketing services you’re already using, like Google Analytics, HelpDesk, and HubSpot.

You’ll find many additional tools to elevate support quality like visitor tracking, smart API that integrates with your knowledge base, and proactive chat.

The thing that we absolutely love about Live Chat is that they focus on sales conversion. They have built-in conversion tracking, and they have additional tools to help you get more leads / sales.

Pricing: You’ll find different plans for all businesses sizes. The starter plan begins at $16 per agent per month for a yearly plan, or $19 monthly. Every plan has a 14 day free trial to test out the service.

Deal: WPBeginner readers can get 30% off the first payment by using our LiveChat coupon code.

3. Nextiva

Nextiva

Nextiva is the best business phone service provider in the market today. They also offer a customer service CRM that’s very simple and easy to use.

It offers your business multichannel support including, email, phone, live chat, social media, and SMS messaging. You can view customer data from every source in a single dashboard.

Plus, you can respond to inquiries from one place, no matter how your customers reach you.

If you’re using other Nextiva services like Nextiva business VoIP or the Sales CRM, then these can integrate instantly.

You’ll find other features like call routing, a self-service knowledge base, canned responses, and a mobile app.

Note: we use Nextiva at WPBeginner for all of our phone support needs. If you need to offer phone support, then it’s the best option available.

There are a ton of other powerful features to help your phone support team as well, like call forwarding, call routing, custom greetings, call analytics, virtual business phone number, and a lot more.

Nextiva is a perfect platform for both small businesses as well as large call centers who’re looking for a customizable solution to help automate their sales and support contact center.

Pricing: The plans start at $18.95 per month for between 20-99 users. If you want support for SMS and additional integrations, then the Pro plan starts at $22.95 per month.

4. ChatBot.com

Chatbot.com

ChatBot.com is the best chatbot software in the market today. It make it easy for small business owners to unlock the power of AI chatbots to improve customer service.

It’s effortless to create your customer service chatbot with the drag and drop interface.

You can also use one of their pre built templates created specifically for your industry. You can use these conversation templates to develop your unique chatbot based on common questions and scenarios.

In the past, making a chatbot was very difficult, but this tool makes it very easy.

Adding a chatbot to your customer service workflow can make your customer support system more effective.

Your chatbot can handle simple requests and ask your users preliminary questions, then forward this to your team for a more detailed response.

Note: we use ChatBot.com in several of our SaaS businesses. It lets us automate portion of our pre-sales questions while seamlessly forwarding our support requests to our live support teams when needed.

ChatBot also integrates easily with both WordPress and WooCommerce. Plus, it integrates with your live chat software of choice, along with dozens of other popular apps.

Pricing: The starter plan is $50 per month and gives you up to 1,000 chats per month. Pricing and the number of chats scale up from here. Every plan has a 14 day free trial, so you can see if it’s right for your business.

5. FreshDesk

Freshdesk

FreshDesk is another very popular customer service solution. It’s packed with features while still being intuitive and easy to use.

It’s an all-in-one tool and can bring all of your support channels together in one place. You’ll find live chat support, chatbots, modern messaging, omnichannel support, automation features, and more.

The ticketing system has features like a team inbox for fast and easy collaboration and problem solving. You can also route support tasks based on team member availability.

You’ll find a wealth of reporting data to help refine your support service over multiple channels, including social media.

There are plenty of additional customer self service tools like a chatbot, help widget, forum support, and more.

For business owners and startups on a budget, a free version of the tool that supports an unlimited number of agents is available. However, it only offers basic ticketing and knowledge base functionality.

Pricing: The basic version of the help desk software starts at $15 per month. Full omnichannel plans start at $79 when billed annually, or $99 when billed monthly.

Note: We have used Freshdesk in the past for few of our businesses, but over time have switched everything to Help Scout, so we can centralize our processes.

6. HelpDesk.com

HelpDesk

HelpDesk is a very easy to use customer support software. The interface is incredibly clean and intuitive.

It can help you and your team manage tickets simply. You can manage emails, customer requests from contact forms, and more, all in one place.

Plus, there are advanced ticketing, sorting, and tagging features to prioritize what’s most important.

The team collaboration features let you create multiple mailboxes, add private notes to ticket threads, and create agent groups.

There are automation features available, like canned responses, automated task assignments, and fully automated workflows.

You can also integrate HelpDesk with LiveChat, so you can solve support tickets and talk to customers in chat from one app.

Beyond that, there are various other integrations like Slack, Zapier, HubSpot, Salesforce, and more that you can use to improve your workflow.

Pricing: The Starter plan is $5 per month per user, while the Team plan is $24 per month and adds the ticketing system and support for larger teams. There’s also a 14 day free trial for you to test out the service.

7. HubSpot

HubSpot

HubSpot offers small business owners a wide range of tools to grow and improve customer interactions. They have one of the best CRMs for small businesses and offer an excellent customer support software solution.

The support software is an all-in-one solution and has a ton of different tools. You’ll find help desk software and a ticketing system to keep track of long-term support requests.

There’s also knowledge base software to help your customers quickly resolve their problems.

On top of that, there’s live chat and chatbot functionality for real-time communication with your customers.

The free plan is free forever and has all the features you need to help your customer support staff.

Plus, everything integrates with the HubSpot CRM, so it’s easy to start using this software if you’re already using the CRM software for managing customer relationships.

Pricing: The entry level plan is free forever. The Starter plan begins at $45 per month and gives you access to more automation tools and support for a bigger team.

8. WPForms

WPForms

WPForms is the best contact form plugin for WordPress used by over 4 million websites. Not only is it the most beginner friendly form plugin, but it’s very powerful and packed with features.

Note: we use WPForms on WPBeginner and all of our other websites.

You can use the drag and drop builder to simply create a contact form for your users to submit a support request.

The free version has basic contact form features, including basic form fields, spam protection, email notifications, and more.

The pro version extends these features and makes it a more helpful customer service tool. You can create forms with conditional logic, geo-location, form abandonment, and much more.

You can see all of your form submissions directly in your WordPress dashboard, making it easy to manage requests. You can even have these requests sent to the right team member in charge of support.

There’s also instant form notification, which will automatically email you when a user submits a form. You can choose to notify yourself or your entire team.

The user journey reports addon lets you see what your visitors did on your site before submitting a request. This can help you resolve their issue faster and see where they got confused.

WPForms lets you connect your forms with over 3000+ other software integrations including most marketing automation tools, project management software, service desk, human resources (HR software), and more. This makes it easy for you to streamline your workflow and save time.

Pricing: For simple form creation, the Basic plan starts at $39.50 per year, however, to get access to advanced integrations, user journey reports, and more the Pro plan is $199.50 per year.

9. Slack

Slack

Slack is a popular communication and team collaboration tool for remote teams, businesses, and bloggers. However, it also can be used as a unique customer service management solution and support channel.

It can be a great way to offer VIP support for your enterprise customers and clients. It provides a very open and collaborative environment, which can help you resolve the issue quickly and move forward on big projects.

Note: we offer VIP support through private Slack channels and receive enterprise support the same way. It’s one of the most effective remote communication tools.

With various integrations available, you can also pair this tool with another support software on this list. You can drop support team issues into Slack to have team members collaborate easily.

You can also integrate Slack with WordPress to receive website notifications, like form entries, directly in Slack. For more details, see our beginner’s guide on how to integrate Slack with WordPress.

There’s an advanced AI powered search feature to find documents and past conversations quickly. You can also bring in team members from different departments all in one place.

Best of all, it’s very cost effective. You can create communication channels for your important clients and customers and add them as guests, which is entirely free.

Pricing: The free plan should be enough for most businesses. The Pro plan is $8 per month and offers more secure outside collaboration. Businesses that require enhanced communication security can opt for the Business plan for $15 per month.

What is the Best Customer Service Software (Expert Pick)?

In our expert opinion, there are a several services that can qualify for the best customer support software title, but it depends entirely on your needs.

If you need the best email support software, then Help Scout is the best option.

If you want a live chat tool to provide instant customer support, then LiveChat is the best choice.

If you are looking for a customer support phone system with addon features like live chat, then Nextiva is perfect.

If you like the idea of live chat support, but would prefer to automate with a chatbot, then ChatBot.com is a great choice.

If you were going to choose just one customer service software to support your business, then we recommend using Help Scout.

Besides the stand out email tools, you can also add live chat, create a knowledge base, plus integrate with popular tools like Slack, WooCommerce, and more.

Aside from the top customer service software on our list, we also looked at other providers like Zendesk, Salesforce, Zoho Desk, LiveAgent, and more.

However, we decided not to list them, so you can avoid choice paralysis and quickly find the best customer service software for your business.

We hoped this article helped you find the best customer service software for your business. You may also want to see our list of the best SEO tools to increase your traffic and our expert picks of the must have WordPress plugins for business websites.

If you liked this article, then please subscribe to our YouTube Channel for WordPress video tutorials. You can also find us on Twitter and Facebook.

The post 9 Best Customer Service Software for Business in 2021 (Compared) appeared first on WPBeginner.

8 Best Video Chat Software for Business in 2021 (w/ Free Options)

Are you looking for the best video chat software for your business?

With remote working more common, many businesses need a way to communicate with their teams and clients over video.

There are a ton of great video chat solutions in the market, but how do you pick the right software for your business?

In this article, we’ll share the best video chat software for small businesses and highlight their different features, so you can choose the best video chat software to fit your needs.

Best video chat software for small business 2021 (w/ free options)

What Kind of Video Chat Software is Right for You?

Video chat software and video calling apps are synonymous with applications like FaceTime, Google Duo, WhatsApp, Viber, and the Facebook Messenger.

However, you may require more professional tools and functionality to support your business, instead of simply communicating with friends and family.

The right video chat software will have a variety of features to make business communication much easier:

  • Real-time live video chat for team meetings
  • Collaboration, screen sharing, and file sharing tools
  • Screen recording for reviewing meetings later
  • Transcription services to improve team accessibility
  • Integrations to simply make calls from software you’re already using
  • Group video and one on one live video meetings

That being said, let’s take a look at the top video chat software you can use along with your WordPress business website.

1. RingCentral

RingCentral

RingCentral offers one of the best video conferencing software for small businesses (called Glip). They have some of the most feature-rich video chat software in the market.

You’ll find features like video call scheduling, screen sharing, annotations, live chat messaging, and much more.

This video software integrates with dozens of other tools you’re already using in your business, like Slack, Microsoft 365, Google Workspace (G Suite), and more.

These integrations let you launch video conference calls directly from these third-party platforms.

If you’re already using the RingCentral platform for your business phone system, then adding this tool to your communication workflow is simple.

The video chat software is optimized to run on all modern web browsers with minimal setup. This means you’ll spend less time on technical tasks and more time on your video chats and meetings.

Pricing: Glip by RingCentral offers free video chat for up to 200 users on a single call. Your call durations can be up to 24 hours long. Custom pricing plans are available with more advanced features.

2. Zoom

Zoom

Zoom is one of the most popular video chat apps in the world. This tool has seen a ton of growth since the start of the pandemic.

It’s known for being easy to use and only takes a few clicks to host your own Zoom meeting with bundled instant messaging.

Plus, it’s cross platform compatible. You can host video chats across desktop, tablet, and mobile devices no matter if you’re using an Android, Windows, Apple, or Linux device.

Their primary focus is helping teams collaborate by holding video meetings quickly and easily. There are additional features like searchable transcripts, screen sharing, and collaborative note taking.

You’ll find other unique features, like the ability to run live polls, annotate your videos, add whiteboarding, and more.

Note: Our team uses Zoom for our internal team meetings and video calls, where our team can join via video or audio only. Our team leads have Pro plans, which extends the length of meetings beyond 40 minutes.

Pricing: Zoom has free version available for up to 100 participants with a 40 minute time limit. Paid plans start at $149.90 per year, and offers support for up to 1,000 members and additional collaboration tools.

3. GoToMeeting

GoToMeeting

GoToMeeting is a popular video conference app for small businesses on the go. It’s very versatile and offers video chat, video conferencing, and even screen sharing.

One main standout feature are the user friendly mobile apps for Android and iOS. Both of these mobile apps let you start and create virtual meetings on the go with ease.

Video call quality is very high, no matter how your team chooses to connect to the call.

Beyond the mobile features there’s support for meeting recording and transcription, end to end encryption, integrated scheduling, and HIPAA compliance support for businesses in the medical space.

GoToMeeting also has a family of other products like GoToWebinar for running live webinars, and GoToConnect for your business phone.

Pricing: GoToMeeting starts at $12 per month, for up to 150 meeting participants. Plans scale up depending on how many users you need to support.

Higher level plans increase the number of participants to 250 and give you more admin features. For larger businesses, the Enterprise plan supports up to 3,000 participants.

4. Nextiva

Nextiva

Nextiva is one of the best business phone system providers in the market. They’ve recently added video conference software to their list of offerings.

The platform is fully cloud based and includes a desktop and mobile app. The audio and video quality is incredibly high, so no glitching or lag during important meetings.

It’s not the most feature rich video chat software, but it does include useful features like, screen sharing, file sharing, live streaming, and webinar support.

If you’re already using the Nextiva as your business VoIP phone, then it’s easy to add video conferencing and screen sharing features to the way your business communicates.

Pricing: Nextiva video conferencing starts at $25.95 per month for up to 250 participants. Unlimited participants start at $35.95 per month.

5. Microsoft Teams

Microsoft Teams

Microsoft Teams is a popular a video chat service for businesses who use the Microsoft 365 ecosystem of apps.

You can easily host virtual face to face video meetings with a couple of clicks from the application.

It’s also well suited for large businesses, since you’ll find additional features that let you set up video meetings for up to 10,000 members, and host webinars for your team or the public.

This tool has a wide range of features to enhance your video meetings including, screen sharing, call recording, live captioning, and live group chat during video calls.

Mobile, desktop, and Bluetooth conferencing headsets can be used to join in on any call.

Pricing: Microsoft Teams starts at $5 per user per month, which gives you support for up to 300 meeting participants.

6. Google Meet / G Suite Apps

Google Meet

Google Meet is video chat software that’s part of the Google Workplace platform (formerly G Suite).

If you’re an active Google user, then this will integrate seamlessly with your other tools like Google Calendar, Chrome, Google Forms, Gmail, and more.

It’s designed specifically for small business owners and is an enhanced version of Google Hangouts. The goal of this high quality video chat software is to help you interact with third-party clients and customers simply.

It has a fully web-based interface, so there’s no external third-party software to install. It includes a dial in phone number, so team members can join in via voice call if necessary.

Pricing: Google Meet is entirely free to use. You can sign up for Google Workforce Essentials, which starts at $6 per month per user and gives you access to additional video chat features.

7. Ooma Meetings

Ooma

Ooma is a popular business VOIP phone provider that offers high quality one to one and team video conferencing solutions.

It offers standard features like live HD video chat, host muting, and a meet now link for instant virtual meetings.

One unique feature of this tool is that two or more people can share their screens at the same time. This lets your virtual teams collaborate easily and share information faster.

You can have up to 25 users on the same video call across mobile, desktop, and within their browsers.

There’s also an in-depth virtual meeting manager, so you can easily plan and manage your video calls across your entire business.

Pricing: Ooma Meetings is available with the Ooma Office Pro plan that starts at $24.95 per month.

8. Skype

Skype

Skype is one of the longest running video chat software in the market today. It’s entirely free to use and install, and you can use it across nearly all modern operating systems and browsers.

The free tier supports video calling for up to 50 users. It has simple features like screen sharing, the ability to blur screen backgrounds, live subtitling, a basic chat feature, and more.

Overall, it doesn’t pack the same level of features as other tools on this list. But, it’s a great free choice for simple video chat needs.

Pricing: Skype has a free forever plan, while paid business plans start at $5 per month.

Which is the Best Video Chat Software (Expert Pick)?

All of the popular video chat software mentioned above will help you hold video chats with your team members and clients. However, you still need the best tool for your needs.

If you want video chat software that can manage all of your digital and business communication needs, then RingCentral (Grip) is a great choice.

If you’re looking for a standalone video chat service that’s simple to use and can be scaled, then Zoom is a great choice.

GoToMeeting and Microsoft Teams are both great options too, and allow for video chatting across multiple different platforms and devices.

We hope this article has helped you find the best video chat software for your small business. You may also want to see our list of the best live chat software and best push notification software for WordPress.

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