When Poor UX Design and Glitchy Software Puts Lives at Risk

Photo credit by US Air Force/Steve Pivnick

As software becomes increasingly ubiquitous in all of our lives, the consequences of their inevitable failures grow as well. To the point: When the United States rushed to digitize medical patient records back in 2009, blinded by the glow of a $36 billion government carrot, it inadvertently set off a chain of events that has now, and in some cases forever, impaired countless lives.

Instagram Bug Brings Social Media Accountability to the Forefront, Again

If you’re one of the 35 percent of US adults who use Instagram, you may have awoken Wednesday morning to a bit of a shock: Follower counts across the platform had dropped overnight, with some of the more prolific users losing millions. While many at first speculated that this dramatic reduction was due to yet another round of bot purges, Instagram soon confirmed that a bug was the real culprit.

While this story may at first seem trivial – is it really such a huge deal that Selena Gomez’s depleted follower numbers led to Ariana Grande being crowned the new Instagram pop queen? – it does bring a much more important issue back to the forefront, one posed just last September by cybersecurity expert Raj Goel: