The Battle Of New Industry Standards: Is WebRTC Making Zoom Redundant?

In the last couple of years, the way people and businesses communicate and collaborate has changed significantly. At the beginning of the Covid-19 pandemic, video conference calls evolved as the go-to way for business communication. A Gartner report confirms, by 2024, only 25% of meetings will take place in person, down from 60% today (source).  Marketsandmarkets, a leading tech consulting firm, also confirms this trend, it says that the global video conferencing market size will grow to the tune of US$ 22.5 billion by 2026 with a 19.7% CAGR growth rate (source). However, this also intensified the clash for dominance between different between Zoom and WebRTC based tech players.

To cater to the growing needs for new-age video conferencing solutions, there is an increased focus on new industry standards. As a result, WebRTC (Web Real-Time Communication) has become the latest web standard. Integrating real-time communication capabilities through the web browser, WebRTC makes click-to-start meetings possible without downloading any dedicated app or plug-in. Moreover, it has taken over the conventional approach of using proprietary signaling and infrastructure as deployed by platforms like Zoom to battle over standards and codecs in the early phase. Let us examine how WebRTC does this.

The Most Comprehensive Guide on WebRTC

WebRTC or Web Real-Time Communications, though a relatively new web technology, has taken web-based communication at an entirely new level with the promise of heralding into a brave new world of communication on the horizon. The free, open-source WebRTC project makes use of a set of JavaScript APIs to facilitate peer-to-peer communication between web browsers and different devices. The question remains what makes it so popular.

A big draw with WebRTC is it eliminates the use of plugins or third-party software to facilitate real-time communication, helping achieve the ultimate goal of moving in a plugin-free world.

What Is WebRTC and How It Works

The world of web-based communication is changing at a speed you might not even imagine Now, for making a video conferencing call, sharing a file—all that you need is a URL, thanks to the power of WebRTC for opening the door of infinite possibilities for developers and businesses.     

Developed by Google in 2011 as an open-source framework comprising standards, protocols, and JavaScript APIs, WebRTC or Web Real-Time Communications facilitates the peer-to-peer transfer of audio, video, and data without plugins, native applications, or any third-party proprietary software 

Chatbot Integrations – Adding an Integration in Teneo

If you want your chatbot to be able to know the answer to more than just the things you teach it about your business you can integrate to other services. Why invent the wheel twice? With integrations, you can have loads of information that might change from day to day without having to constantly update your solution manually.

Let’s look into how you add an integration in Teneo Studio.