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February 3, 2023

7 Best Business Voicemail Transcription Services (Text and Email)

Are you looking for a service to transcribe your voicemails?

Voicemail transcription helps convert your voicemails to text, so you can read them later on your phone or computer. It saves time, as you don’t have to listen to recordings and quickly view the message in text form.

In this article, we’ll show you the best business voicemail transcription services.

Why Use a Business Voicemail Transcription Service?

Voicemail transcription means converting your audio messages into text format. However, manually transcribing each voicemail is a time-consuming task. Instead, you can use a business voicemail transcription service.

There are a lot of software available that will automatically convert voicemail speech to text. The transcriptions can be sent to you by email or text.

This is more convenient especially when you can’t listen to voicemails. You can quickly read the message anywhere instead of listening to the voice recording.

It also helps streamline your customer support process. Your support staff can search for voicemails from a user and look at previous messages, so they can provide a better customer experience. You can also keep records of your voicemails and connect them to customer relationship management (CRM) software.

That being said, let’s look at the best business voicemail transcription services.

1. Nextiva

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Nextiva is the best virtual phone service in the market that offers powerful features, including voicemail transcriptions. The cloud phone system is easy to use and set up.

It brings multiple communication channels under one roof. For example, you can make HD video calls, send text messages, live chat, voicemails, phone calls, and more from a single place.

Nextiva offers a voicemail to email and text option, where you can receive voicemails inside your inbox. This allows you to respond to customers quickly, even when calls are missed. Once this feature is active, it will automatically transcribe the voicemail.

Besides that, you also get other features like call recording, unlimited calls and texts in North America, toll-free numbers, team chat, auto attendant, call transfer and forwarding, and more.

They also business phone apps for iOS and Android smartphones, so it lets you stay connected with customers anywhere in the world.

At WPBeginner, we use Nextiva for all our business phone needs. We’re huge fans of their platform and the features it offers.

Pricing: You will need the Nextiva Enterprise plan to use the voicemail transcription features, which will cost you $32.95 per user per month.

2. RingCentral

RingCentral is another top business voicemail transcription service. Their business VoIP phone service offers lots of powerful features and is a perfect solution for remote teams.

With its Voicemail for Business feature, you get to choose how to receive voicemails. For instance, you can access voice messages from the RingCentral online account, desktop app, mobile device, email, and desk phone.

RingCentral offers an option to send voicemails to your email address. You’ll receive an audio attachment and transcription, so you can quickly scan through the message without listening to the voicemail.

Other than that, RingCentral offers features like video conference calls, unlimited calling in the US and Canada, voice-to-text features, toll-free numbers, and other call-handling features.

Pricing: The voicemail-to-text feature is available in the Essentials plan and will cost you $19.99 per user per month.

3. Ooma

Ooma is a popular VoIP phone service for businesses of all sizes. It is loaded with features, including voicemail transcription and voicemail-to-email options.

You can configure your voicemails to be automatically sent to an email address when they’re left in your Ooma Office app. You will get an audio recording as an attachment and transcribed text in the body of the email.

Ooma is also easy to use and works out of the box. You get more features like a virtual receptionist, hold music, extension dialing, video conferencing, 1-800 phone numbers, a call center, and more. There are also desktop and mobile apps, so you can call and receive voicemails from anywhere in the world.

Pricing: Ooma prices start from $19.95 per month per user. However, the voicemail transcription feature is available in the Ooma Office Pro and Pro Plus pricing plans.

4. FreshDesk Contact Center

FreshDesk Contact Center is the next business voicemail transcription service on our list. It was previously known as Freshcaller and is a user-friendly virtual business phone provider.

FreshDesk Contact Center offers an AI-power voicemail transcription feature. Its artificial intelligence engine, called Freddy AI, automatically transcribes voicemails.

You can easily access the transcriptions from the FreshDesk phone system and view key metrics like queue time and IVR time. It also lets you enable voicemail transcription for selected phone numbers and set up voicemail greetings.

Other features offered by FreshDesk Contact Center include a call waiting option, vanity numbers, mobile apps, shared lines, route calls to voicemail, block spam calls, call recording, and more.

Pricing: You will need the Growth plan or higher to use the voicemail transcription feature in FreshDesk Contact Center. This will cost you $15 per agent per month (billed annually). There is also a free version of the software you use to get started, but it doesn’t include voicemail transcriptions.

5. Grasshopper

Grasshopper is one of the best business phone services, and it is perfect for small businesses and startups. The service offers a voicemail transcription feature and allows you to receive the transcriptions in your email inbox.

It is very easy to set up, and you can add email addresses where you’d like the forwarded messages to go. Then using the Grasshopper desktop app or mobile apps, you can read the voicemail messages.

Aside from voicemail transcription, Grasshopper is filled with robust features. For instance, you get simultaneous call handling, call forwarding, extensions, call transfers, VoIP calling, virtual fax, reporting, and more.

Pricing: Grasshopper pricing plans start from $28 per month (billed annually), and all plans include the voicemail feature. Do note that it is only available in the US and Canada.

6. Google Voice

Google Voice is another business voicemail transcription service you can use for your WordPress website. It is part of Google Workspace and easily integrates with other tools like Google Meet and Calendar.

The service uses Google’s AI to turn voicemails into text automatically. The AI is powerful and converts complex words into easy-to-read text.

Besides that, it is very easy to use and offers free calling to US and Canada, spam call blocking, unlimited text messaging in the US, call forwarding, mobile apps, and more.

Pricing: Google Voice prices start from $10 per user per month and includes a voicemail transcription feature.

7. Phone.com

Phone.com is a popular cloud-based virtual phone service offering a voicemail feature. You can listen to audio messages from your online account and set up a voicemail-to-email feature.

Phone.com will automatically transcribe your voicemails and send them to you as email or text messages. This way, you can read the message instead of listening to the voice note or forward the transcription to other team members.

With Phone.com, you also enjoy other powerful features. It is a complete virtual phone solution and offers call forwarding, call transfer, analytics, number porting, audio conferences, fax from phone, text messaging, and more.

Pricing: The voicemail transcription feature is included in the Plus users or higher plan, and its prices start from $15.99 per user per month.

Which is the Best Business Voicemail Transcription Service?

In our expert opinion, the best business voicemail transcription service is Nextiva, and after careful research we chose to use it for our own business.

Nextiva is user-friendly and offers lots of features to help you connect with your customers and team members from anywhere. You can easily receive voicemail transcriptions in your email, handle calls, conduct virtual meetings, create workflows, and more.

Plus, Nextiva has desktop and mobile apps, so you are always connected on the go. It also easily integrates multiple communication channels into a single platform.

If you’re looking for other solutions, then we recommend RingCentral and Ooma as alternatives to Nextiva for voicemail transcriptions.

We hope this article helped you pick the best business voicemail transcription service. You may also want to see our comparison of the best email marketing services and best live chat software for small business.

If you liked this article, then please subscribe to our YouTube Channel for WordPress video tutorials. You can also find us on Twitter and Facebook.

The post 7 Best Business Voicemail Transcription Services (Text and Email) first appeared on WPBeginner.

October 2, 2019

How to Setup a Business Voicemail Greeting (with Examples)

When you call a business phone number, you are often greeted with an automated voicemail greeting that helps guide you through the phone directory and next steps.

These voicemail greeting makes your small business look professional, and they can help increase sales as well as boost customer satisfaction.

In this article, we will show you how to set up a voicemail greeting for your online store, business, or blog. We’ll also show you the best voicemail greeting examples that you can use as a template.

Why Voicemail Greeting is Important for Your Business?

More than 88% of local searches on mobile devices end up in a phone call. Mainly thanks to the nifty click to call buttons that appear in Google local search results.

For many small businesses, it may not be possible to answer all the calls immediately. Sometimes customers may call after business hours, and you may be busy or have no staff available at that time.

This is where your voicemail greeting comes in.

For many customers, this will be their first contact with your business. Not setting up a voicemail greeting can cause you to lose a customer to your competitor.

On the other hand, not getting the voicemail greeting right can also have serious consequences. Customers may hang up, not follow through, or simply reach out to your competitors.

That being said, let’s take a look at how to properly set up voicemail greeting for your online business.

The Best Way to Set up a Voicemail Greeting

Normally, small business owners use a landline or mobile phone number to manage calls. While it may get the job done, they do not allow you to properly manage business calls or set up an effective automated voicemail greeting.

The best way to manage business calls is by using a business phone service. A lot of small businesses use a virtual business phone number because it lets them effectively manage business calls without sacrificing their privacy.

Unlike a landline or mobile number, it uses the internet to manage calls. The official term for this technology is called business VoIP phone service (Voice over Internet Protocol).

Using a business phone service gives you the following advantages over the landline and mobile.

You can set your business hours and record different voice greetings to be played based on the time of the day.
You can set up auto attendant, add extensions to route the calls, let users leave a voice message, and more.
It works on your computer, tablet, a desk phone, and even on your mobile phone using apps.
Multiple users can use the same phone number regardless of their location.
You can easily give access to new employees without calling in a technician or buying new equipment.

We recommend using Nextiva because it is the best business phone service provider on the market. They offer a comprehensive set of features with an easy to use web-based admin panel and apps for your phone.

We use Nextiva in our business to manage calls for WPBeginner and other Awesome Motive properties.

If you want a different solution, then take a look at RingCentral. It is another great business phone service. They offer an incredibly feature-rich platform, with lots of tools to manage voice greetings, auto-attendants, voice messages, call transcripts, and more.

Once you have set up a business phone service, you can set up voice greetings using their easy to follow settings.

Voice Greeting Examples for Businesses

There are some basic rules that you must follow to create the most effective voicemail greetings.

Avoid cliches like ‘Your call is important to us’ they are overused and don’t feel sincere anymore.
Make sure that your voicemail recording sounds friendly and personal.
Try not to sound like you are reading from a script.
If you can, then hire a voice artist to help you record voicemail greetings. You can even find someone on Fiverr.
Make sure that your voicemail provides important information like business hours and contact information.

Following are some voicemail greeting templates that you can use for your business.

Off Hours Voicemail Greeting Examples

This voicemail greeting will be played when customers call you after business hours or during weekends. Make sure that this voicemail greeting informs users about office hours, alternative ways to reach customer service, or store location.

“Hi, you’ve reached [business name]. We are available by phone from [9 am] to [6 pm] [PST] Monday to Friday. You can also use the contact form on our website, [www.example.com] to leave us a message and we’ll get back to you via email. If you’d like us to call you back, then please leave your name and number after along with a short message, and our team will get back to you as soon as possible.”

“Hi, you’ve reached [business name]. We are currently unable to answer your call. Our office hours are [business hours] Monday to Friday. Our store at [store location] remains open for customers during weekends. You can also contact us via live chat on our website [www.example.com] [24 hours a day 7 days a week]. If this is not urgent, and you’d like us to callback then please leave your name and number after the beep.”

As you can see both examples deliver important information and offer customers alternate ways to contact via live chat or contact form.

Vacation Voicemail Greeting Examples

These greeting messages can be recorded during the holidays.

“Hello, you’ve reached [business name]. Our team is currently out of the office to spend holidays with friends and family. We’ll be back to work on [day and time]. Please leave us your name and number and we will get back to you ASAP. [Happy Holidays (or suitable greeting for that holiday)]”.

“Happy holidays! Our team at [business name] is away until [date]. If you are an existing customer, you can still open a support ticket on our website, we will try to get back to you within the next 24 hours. You can also contact us via live chat or contact form on our website [www.example.com]. If it is not urgent, then you can leave us your name and number after the beep. We will return your call as soon as possible.”

“Hi, you have reached [company name]. We are closed for (holiday name) and will get back to work on [date and time]. If you need an urgent response you can email us at (email_address) we will try to answer all emails within 24 hours. You can also leave us a message and we will get back to you after the holidays (Happy New Year / Holiday)”.

As you can see these voicemail greetings provide customers as much information as possible. These greetings also ensure that customers know how to get a quicker response using alternate contact methods during the holidays.

Away / Busy Voicemail Greeting Examples

If you are busy, away, or understaffed and cannot answer the customer calls immediately, then you can use these greetings as an example.

“Hi, you have reached [business name], we are unable to take your call right now but we would love to call you back ASAP. Please leave us your name and number after the beep.”

“Hi, we are currently away from the phone. If it isn’t too urgent, then you can email us at (email address). Otherwise please leave your name and number after the beep and we’ll call you back right away.”

If you are the only person answering calls, then you can make it a personal voicemail greeting.

“Hi, you have reached (Your Name). I am currently unable to answer the phone. You can send me an email to (email address) or you can leave your name and number after the beep and I’ll call you back as soon as possible.”

Test and Improve Your Voicemail Greetings

Another great reason to use a professional phone service is that you can track all your calls and view detailed reports about them. For example, this is how Nextiva’s call analytics page looks like.

You would need to track how many users hear each voicemail greeting and how they responded. Voicemail greetings with a higher score of customers leaving a message are working efficiently.

Voicemail messages that are not even heard completely are a failure.

We recommend trying different voicemail greetings to find the perfect balance. Updating your voicemail greeting periodically can also help you fill communication gaps that you didn’t even know existed.

Follow up Your Voicemail Messages

Now that you have set up balanced, informative, and friendly voicemail greeting, the next step is even more crucial.

What happens after a customer leaves you a voice message?

If you are using a professional business phone system, then you’ll be easily able to track and respond to those messages.

Make sure that you and your staff are equally well prepared for a quick followup. A prompt callback goes a long way in strengthening business relationships and closing sales.

We hope this article helped you learn how to set up voicemail greeting for your online business. You may also want to see our guide on how to create an email newsletter for your business.

If you liked this article, then please subscribe to our YouTube Channel for WordPress video tutorials. You can also find us on Twitter and Facebook.

The post How to Setup a Business Voicemail Greeting (with Examples) appeared first on WPBeginner.