Introduction
The COVID19 Pandemic situation has given birth to the new normal where businesses and personal communities have learned how to: flawlessly stay contactless when still in contact; work from home and still get all the work done in time; keep distance but still work together virtually; and maintain the emotional quotient in the team. As the second wave of this pandemic hits us across the world, it has become even more important to run the business engine, meet the revenue targets and sustain this competitive market despite the working conditions or available resources. While businesses continue to struggle with these unknown parameters set by natural calamities, the major struggle is to meet the constantly evolving customer expectations that can make or break a company’s performance.
Therefore, to ride this high wave, enterprises must be well equipped to deliver services with quick turn-around, simplified delivery, simplified payment, simplified tracking, and excellent customer support services. Global businesses have started leveraging the Most Advanced, Most Intelligent and Hyperconnected Systems to achieve such precision in seamless customer experience.
