Software development is a complex process, and the language that comes with it can be equally complicated. Service level agreements (SLAs), operational level agreements (OLAs), and underpinning contracts (UCs) are just some of the terms you may come across.
SLAs, OLAs, and UCs are all parts of the same process, so confusion among the three terms is understandable. As similar as they may be, it’s important to understand their differences. With that in mind, here’s a closer look at what OLAs, SLAs, and UCs are and how they’re different.