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What is AIOps or Artificial Intelligence for IT Operations? Top 10 AIOps Use Cases

What is AIOps

Artificial Intelligence for IT Operations (AIOps) involves using Artificial Intelligence and Machine Learning technologies along with big data, data integration, and automation technologies to help make IT operations smarter and more predictive. AIOps complement manual operations with machine-driven decisions.

Types of AIOps Solutions

At a high level, AIOps solutions are categorized into two areas: domain-centric and domain-agnostic, as defined by Gartner. Domain-centric solutions apply AIOps for a certain domain like network monitoring, log monitoring, application monitoring, or log collection. You will often see monitoring vendors claim AIOps but primarily they are domain-agnostic, bringing the power of AI to the domain they manage. Domain-agnostic solutions operate more broadly and work across domains, monitoring, logging, cloud, infrastructure, etc., and they take data from all domains/tools and learn from this data to more accurately establishing patterns and inferences.

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Accelerate Incident Response and Incident Management With AIOps

Artificial Intelligence for ITOps (AIOps) can help accelerate incident response with all the incident context, impact assessment, triage data, and collaboration and automation tools in one place. More specifically, AIOps can help automate root causing analysis, enrich the incident with full-stack for impact analysis, present incident relevant Observability data (metrics, logs, and traces) in a single pane triage dashboard, and provide built-in diagnostic commands and workflow or runbook automation leveraging integrations with RPA tools.

AIOps: What Is Incident Response?

It is a standard practice in IT organizations to capture IT operational problems or issues as incidents in an IT Service Management (ITSM) system like ServiceNow, BMC Remedy, PagerDuty, Jira ServiceDesk, etc. A Majority of these incidents are created directly by monitoring tools, or when fed through an AIOps platform for event correlation and alert noise reduction. IT users and stakeholders (like LoB users, managed service customers, etc.) can also report IT problems (via phone or portal), which get recorded as Incidents in the ITSM system.