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How To Use IBM App Connect To Build Flows

This article illustrates three scenarios that demonstrate how you can use IBM App Connect to build flows that integrate with apps. The connectors that we will use for these scenarios are;

  1. IBM Sterling Order Management (OMS) - a Software as a Service (SaaS) solution, designed for organizations to either enhance their existing e-commerce initiative or launch a new omnichannel initiative. OMS helps manage complexities and improve an organization’s supply chain efficiencies and business responsiveness by cost-effectively orchestrating global product and service fulfilment across the extended enterprise.
  2. Zendesk Service - a cloud-based customer service platform that is designed to improve communication between an organization and its customers. It helps to keep businesses in sync, you can view, organize tickets, and generate reports or analytics. It delivers an omnichannel customer experience.
  3. IBM OpenPages with Watson - an AI-driven, highly scalable governance, risk, and compliance (GRC) solution that runs on any cloud. It functions within a single environment and is designed to help identify, manage, monitor, and report on risk and regulatory compliance.

Scenario 1 - IBM Sterling Order Management

IBM App Connect supports connecting to an IBM Sterling Order Management System account by using either a REST API or an IBM MQ server.

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Building Flows in IBM App Connect Using Connectors

This article illustrates three scenarios that demonstrate how you can use IBM App Connect to build flows that integrate with apps. The three connectors that we will use for these scenarios are;

  1. Microsoft Azure Active Directory - a cloud-based identity and access management (IAM) solution that provides single sign-on and multi-factor authentication that helps to protect from cybersecurity attacks.
  2. Oracle E-Business Suite  - a complete set of business applications for managing and automating processes within your organization.                                                                 
  3. Salesforce Marketing Cloud - a customer relationship management platform that provides digital marketing automation and analytics software and services.

1. Using Microsoft Azure AD With IBM App Connect

You can use App Connect to perform actions on the following objects: