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Do you want to have an assistant to check for unread SMS messages, read them aloud and let you reply to the sender without the need of using your phone or touching a single button on a device? If yes, go on to read this article as we will discuss developing an application to perform such a task.
In part 1, I explained the voicemail capabilities of the RingCentral cloud communications system and AI solutions that can be employed to build an effective virtual voicemail assistant for your telephone customer services. I also showed you how to create and set up a dedicated extension for taking only voicemail messages and the overall workflow of a virtual voicemail assistant.
In this article, I will walk through the essential steps to develop a web app — a demo of virtual voicemail assistant for RingCentral Developers support, which can listen for new voicemail messages and perform the following tasks.
Nowadays, consumers have a variety of options for obtaining services and getting the help they need. They can use webchat, email, the Internet, and face-to-face contact, yet telephone customer service is still the first choice for most customers when they have questions or a problem that needs to be resolved.
In order to ensure your customers are happy with the customer service they receive, it’s even more important for you to provide exceptional customer service, including outstanding telephone service. Consumers expect better service than ever before, and the capabilities of modern telephone communications allow you to offer them the satisfaction and resolution they demand.