In the world of consumerism, the primary goal is to satisfy one's needs and desires. These needs find fulfillment in the satisfaction derived from the products or services we receive. Since human wants are diverse and unique, the nature and quality of the products or services are shaped accordingly. Quality, in this context, is determined by the level of human satisfaction it provides. Achieving this quality necessitates a continuous process of monitoring and improvement in the delivery of products or services.
In the software industry, software quality can be categorized into three essential aspects: decision quality, process quality, and product quality. These three dimensions collectively determine whether the software will ultimately satisfy both customers and end-users. Below, we'll delve into each dimension of quality and outline how each is monitored and improved.