Communication drives businesses and strategically implemented artificial intelligence (AI) and machine learning (ML) can tangibly improve your business results. A wide variety of AI and ML solutions are now available to integrate with API-enabled Unified Communications as a Services (UCaaS) solutions. This article will provide an overview of major use cases that have been successfully built and deployed so you can get an idea of where your opportunities lie. The specific examples have been implemented and are available with the RingCentral Office unified communications suite.
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