Author: Biju Chacko

Most SRE teams eventually reach a point in their existence where they appear unable to meet all the demands placed upon them. This is when these teams may need to scale. However, it’s important to understand that increasing team capacity is not the same as increasing the number of people on the team. Let’s unpack what scaling a team is all about, what are the indicators, what are steps you can take, and how you know if you’re done.

Scaling Triggers

Sometimes it is very easy to tell whether you need to scale your team or not. For example:

This article outlines some of the key factors to consider while choosing whether to build or buy Incident Management software.

When your organization realizes that it needs an Incident Management System (IMS), the first question is almost always, "Build or Buy?" Superficially, the requirements seem simple, and being a technical organization, you probably have the skills you need as well. With your deep knowledge of your internal setup, you can surely build one that's best suited to your needs. This may seem like a solid argument for building your own IMS; however, there are some hidden factors that you may not have considered. In this blog, we look at the costs involved in building your own IMS and help you determine if the return on investment (ROI) makes it worth building one.