In this fascinating talk, Michael Lloyd introduced the concept of dysfunction mapping, a tool developed over years of trial and error aimed at creating a repeatable way to find, theme, and ultimately solve organizational dysfunction.
Abstract
Dysfunction mapping is a tool developed over years of trial and error, aimed at creating a repeatable way to find, theme, and ultimately, solve organizational dysfunction. By following these steps, you can more quickly identify the biggest wins, develop a solid action plan, and measure if you’re really achieving outcomes that matter. It’s not a silver bullet, but it can give you some structure to creatively solve problems while also making your value visible and your goals clear.