With technology advancing at a rapid pace, the customer experience landscape has undergone a profound transformation. Gone are the days of static websites and one-way communication. Customers now expect interactive, personalized, and intuitive experiences that align with their needs and preferences. However, meeting these ever-increasing standards is no easy feat for businesses.
This is where Large Language Models (LLMs) reign supreme. Trained on a massive corpus of data, they possess the remarkable ability to generate human-like text and perform a multitude of natural language processing (NLP) tasks. No wonder, OpenAI’s ChatGPT garnered a staggering 100 million daily active users in just two months of its launch.