Often, when organizations employ Agile coaches and Scrum Masters, we can observe that Agile coaches work at an organizational level. In contrast, Scrum Masters work in a tactical role at the team level in a “delivery manager capacity,” which defies the Scrum Guide’s concept of accountabilities.
However, if you take Scrum seriously, this approach has no upside. Here are eight reasons for empowering your Scrum Masters to work with the organization.