This article outlines some of the key factors to consider while choosing whether to build or buy Incident Management software.
When your organization realizes that it needs an Incident Management System (IMS), the first question is almost always, "Build or Buy?" Superficially, the requirements seem simple, and being a technical organization, you probably have the skills you need as well. With your deep knowledge of your internal setup, you can surely build one that's best suited to your needs. This may seem like a solid argument for building your own IMS; however, there are some hidden factors that you may not have considered. In this blog, we look at the costs involved in building your own IMS and help you determine if the return on investment (ROI) makes it worth building one.