Incident management has evolved considerably over the last couple of decades. Traditionally having been limited to just an on-call team and an alerting system, today it has evolved to include automated incident response combined with a complex set of SRE workflows.
Importance of Reliability
While the number of active internet users and people consuming digital products has been on the rise for a while, it is actually the combination of increased user expectations and competitive digital experiences that have led organizations to deliver super Reliable products and services.