I. Introduction
The term “Conversational AI” invokes the use of artificial intelligence technologies to enable computer solutions to communicate with humans in a natural and interactive way. It can be applied in many different contexts, such as customer service Chatbots, virtual assistants, and communication systems. Its capability to understand and respond to human speech has the potential to transform the way we interact with machines, software, and applications.
Whether through text, voice, or other forms of communication, including video or image, Conversational AI is changing the way we communicate with either the digital or the real world around us.