When talking about digital transformation and modernising businesses processes, the discussion naturally leads to automation. Automation increases business efficiency, which can lead to improvements in productivity, reliability, availability, and business performance.
According to Gartner, organisations will be investing in more hyperautomation initiatives in 2022 in order to increase efficiency and to deliver a better digital experience to their customers. These initiatives will include both business process automation (BPA) and robotic process automation (RPA).