Introduction
Citizen development is one the most recent and most exciting developments in project management. It challenges the established approaches to information systems development through its own professional developers or external vendors. Like with any other professional or bespoke service, application and software development can be very expensive and somewhat lengthy. Project Management Office (PMO) that seeks to be agile, effective, and efficient frown upon expensive and lengthy modifiers. To make matters worse, research has found that a large number of organizations and companies have a huge backlog of IT solution requests. With digitization being one of the key drivers of change in PMO functions these days, this is simply untenable. The PMO cannot do its business without being increasingly reliant on technology. Hence, it needs to address the above challenge effectively.
Given the changing and evolving nature of the PMO, it is starting to play a key role in making organizations and companies more agile, i.e., capable of mastering change under continuous, volatile, and unpredictable circumstances to achieve the strategic goals. This is broadly the concept of citizen development. It is an innovative business process that creates space and opportunities for non-IT staff with basic technology skills to use low-code/no-code (LCNC) platforms to develop new business applications. The goal is to make the process both faster and cheaper.