Workers in healthcare, education, finance, retail—and pretty much everywhere else—are clocking in by logging on from home. This has opened up opportunities for developers to build tools to support hybrid work for every industry, not just their own. One of those opportunities is in the area of ChatOps, the use of chat applications to trigger workflows for operations.
As software developers, we’ve been doing ChatOps for years—sending commands from inside a chat space to deploy applications, restart servers, and open pull requests. However, IT professionals aren’t the only ones collaborating through virtual meetings and team platforms these days. In 2020, everybody else started doing it, too.