Introduction
For the last 20 years, the research on artificial intelligence has been very aggressive, which has resulted in great innovations. Big data, robotics, medical research, and autonomous vehicles are some of the applications that emerged from AI development.
Government interest in AI has picked up in recent years as many government departments started to invest in AI in the form of pilot programs for various AI-based applications. AI adoption acts as a lever for transformational change in the way government services are conceived, designed, delivered, and consumed. It helps the government to provide integrated services to its citizens through the seamless flow of information across government departments. In addition, the adoption of AI helps in redesigning government processes, frees up staff, increases productivity, and improves citizen interactions.