We talk about reliability a lot from the context of software engineering. We ask questions about service availability, or how important it is for specific users. But when organizations face outages, it becomes immediately obvious that the reliability of an online service or application is something that impacts the entire business with significant costs. A mindset of putting reliability first is a business imperative that all teams should share.
But what does reliability mean for people outside of engineering? And how does it translate into best practices for other teams? In this blog post, we’ll investigate: